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Portsmouth Glass
4400 Portsmouth Blvd, Portsmouth, VA 23701, United States
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Portsmouth Glass

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Ke
Review №1

Valerie got me an appointment to remove the glass from my OEM hatch and install it on my new CF hatch. I struggled to get the rear wiper off when I tried it on my own, but Jason had it off in less than 5 minutes! Both Jason and Ronnie worked hard to get the glass off and back on as quickly as possible and they did a fantastic job. They all went above and beyond to help me finally get this done, and I couldnt be happier with the results. And all for less than anywhere else I looked! Thank you so much to Valerie, Jason, and Ronnie! It looks perfect!

Be
Review №2

Now this is an excellent place where you could find fast, professional service. When you walk in there, you are part of the family. Mrs Valory and Jessica would make you feel welcome. This is an OUTSTANDING place to get your job done. You will be satisfied with their service. YOU guys make the city of Portsmouth proud.

Al
Review №3

I thought the service was good originally. They came all the way out to Suffolk to fix my trucks rear passenger window. Then 14 months later the window popped out while driving down the road. I called repeatedly over several days and got no answer and when I did I was told someone would call me back and never did.

He
Review №4

Service was professional and phenomenal. I had my windshield done out of the area. Once I was back home thr molding was messed up . I took upto Portsmouth Glass and they took care of me free of charge. I tried to tip the service guy and he wouldnt take it. He said we are here to help our community. They have always given me top notch servjce!

Ja
Review №5

J does clean work fast. Highly recommend for windshield replacement.

Ha
Review №6

Originally, I set up my window replacement through Safelite. Two days before my service I noticed that I had a credit in my account equal to what I paid them. I had to call them to find out they cancelled my appointment without even contacting me because they could not find my windshield.I called around and found Portsmouth Glass. I didn’t realize that they did auto glass. Not only did they have my glass, it was over $100 less expensive. The technician came to my home and had it replaced super quick! Awesome service!!!

Ti
Review №7

I would like to express my appreciation for a high quality business. I enjoy visiting Portsmouth Glass. Every time I walk through the door, I receive immediate service. Best pricing around, best service, very fast turnaround time. I appreciate all the help your team provides my company. Thank you, you will have our business for life!

Ch
Review №8

Portsmouth Glass was absolutely AMAZING!! My husband noticed a crack in the windshield Wednesday night, I sent out requests for quotes to a few places that night. Portsmouth Glass got back with me Thursday morning said they were scheduling out for next Thursday(!) I told her that I needed it by tomorrow (Friday) and Jessica got me scheduled for Friday morning before noon, and Jason came out this morning and was here and gone before 9:30 a.m. and was incredible he even let my kids (3&1) watch the whole process!! They loved it!! If I ever need glass work done again I will definitely be going back!!

Sh
Review №9

Jess was amazing to work with!!! Service was very punctual and price was very competitive. I will use them again if I have anymore glass problems.

Ge
Review №10

Had a couple discrepancies in the beginning but everything was fixed and completed with professionalism. I will always use portsmouth glass in the future. The manager/owner was professional and willing to make sure the customer was happy. I will be back

Th
Review №11

Excellent customer service, friendly staff, just a pleasant experience!

Ho
Review №12

Great people from great work good place to pick up glass

Br
Review №13

They have top notch customer service. Will do everything they can to take care of you.

am
Review №14

Much better price for the windshield repair than what safelite quoted me.

Ar
Review №15

Excellent. They had great customer service. Steve walked me through the entire process, while explaining all of the pros and cons for every upcoming decision.

Ch
Review №16

The women there are very friendly and funny too. Theymade me feel like family. I love 💘 Portsmouth Glass.

Pe
Review №17

Great work! Way cheaper than Safelite!

Ba
Review №18

Service was excellent, from customer service to technician. Very professional. Price was also very reasonable. No leaks. Very satisfied.

15
Review №19

Had a lot of work done by Portsmouth Glass. Always punctual and professional. Recently had some insulated glass units on older windows that failed. As the windows were no longer manufactured, other companies told me all they could offer was to replace the entire frame. Yeah, I know that, and it was good I was sitting down when they gave me a quote. No problem says Portsmouth Glass, we make those in house just bring us the measurements. I put them in for 1/10th the cost of full replacement. Super user-friendly staff, and Calvin in the shop is a glass whisperer. Ill be back.

Pl
Review №20

Portsmouth Glass did a great job on the windows from my house. It took a little longer than expected but sometimes that happens.

Da
Review №21

As good now as its was where on London Blvd. Excellent experience.

Dr
Review №22

Great fast service....

Mi
Review №23

Had a Tues appt booked. No one came. I called and was assured they were running late but would come. They didnt. No call on Wednesday. I called them Thursday and Jessica was absolutely the rudest person Ive ever spoken to. Horrible phone skills, continuously cutting me off in conversation, zero customer service. I see she has been called out several times on here for her rudeness. Perhaps its time to find a new receptionist - one wholl treat people with some respect. I shouldnt have to call YOU about rescheduling.Ill go elsewhere thanks. Suffolk Glass was happy to accommodate me.

Ti
Review №24

Portsmouth Glass did a great job with creating glass tops for my office furniture. There were some delays due to the COVID-19 pandemic and corrections to the end product needed to be made. The staff made the modifications and came back quickly the following day for installation. Jessica provided excellent customer service. I would highly recommend.

Ha
Review №25

The tech was a pro, no wasted motions. The experience shown thats only accomplished thru years of work. This is my go to glass company

Ja
Review №26

Quick, professional help. Good pricing

ga
Review №27

Fast and friendly service! I have dealt with them for several years and always get a great job!

Do
Review №28

Great job on my windshield replacement, clean and courteous.I would definitely recommend them.

Sh
Review №29

Took care of me right away

De
Review №30

Awesome customer service and great workmanship.Great local company.

Mi
Review №31

Portsmouth Glass is the best. They are very professional, respectful & stand behind their work. Id reccomend them to anyone. Their customer service is & was excellent on every occasion I have used them. They had replaced my windshield. Several months later I had a problem with leaking inside my vehicle & they said it was $125 for a diagnostic fee. I couldnt afford this & they told me to bring it in & they would take a look being as it was a rainy day & were in the shop ( lots of flooding around town on this day). I learned with a sunroof keeping the track clean is not enough. There were 4 holes/ ports 2 in the front & 2 in the back bottom of the track that need to be flushed periodically as well or else you will experience the problems I was having. They Resolved my problem & Waived the fee! I couldnt believe it. Especially in these hard times. Small businesses are suffering. I am happy to report its been over a month & Im still staying dry driving my vehicle in the rain. Thank you Portsmouth Glass for being top notch as always & helping a girl in need out. You really went above and beyond. It was appreciated more than you could ever know. Thank you for taking the time to teach me how to prevent this in the future.

Wi
Review №32

These guys are great!! Got a call the day before the appointment to confirm it was still on. Got text on the day to say tech was on the way. He got to the house about 10 min early. Very fast, about 30 - 40 min, including sweeping the driveway! Ronnie is on time, efficient, and friendly. Definitely recommended.

Na
Review №33

The price is very reasonable, great quality of work, and the customer service was excellent. Highly recommend Portsmouth Glass!

Mi
Review №34

A friendly technician named Ronnie came out to my house quickly to repair my windshield. It took about 20 minutes for the repair in total.

Ji
Review №35

Great service and price. Friendly staff.

Ki
Review №36

Very professional and friendly. Got an auto replacement windshield and was fixed in 30 minutes. The price was very reasonable with lifetime guarantee. If youre looking for a place with reasonable prices, good work ethnic, stop pass Portsmouth Glass.Thanks for sharing your gift!!!

Sh
Review №37

Great service and wonderful people

Vi
Review №38

Great people. No hassle. Needed a replacement. They came out and did it in my driveway. Significantly better experience than the other glass place in Portsmouth

Mi
Review №39

Great service the two times Ive used them once for my rear view mirror and the other for my front windshield they were punctual, professional, hospitable. They left me with a good feeling of supporting local business. Highly recommended

An
Review №40

They where the least expensive around I check at least 10 places they had the best price. They were friendly very convenient because they came to my job and did very excellent work.Im very satisfied.

Ja
Review №41

They did a great job. Had to replace my daughter in laws Subaru lift windshield before (I broke it unintentionally) heading back to Texas. Found an opening for me on Thursday at 8 am. Dropped the SUV just before 5 on Wednesday and at 10 am it was already done. Thank you so much!The price was reasonable. Looked it up online and it was better to have it installed by pros.

Om
Review №42

Love this place. Set the appointment with ease, and was in and out in no time. Prices are unbelievably cheap, the people very friendly. And the finished product, my windshield is perfect!!

Ma
Review №43

Half the price of the competition, friendly service. Wish I got the installers name but I forgot. I watched him lay the bead and put the new window in and he was a pro

Ro
Review №44

Never disappointed with their work or price. Great staff.

Sa
Review №45

I have used Portsmouth Glass twice and both times have been impressed with their professionalism, promptness, and commitment to quality work. Ronnie came to my work and replaced my windshield the next day. Highly recommend going with this local company!

Pr
Review №46

This place is fantastic. The lady up front was super helpful and the guys in the back were no different. Was able to get me in an out in a hurry because the car was from out of town and had a DMV inspection the same day. Awesome job Portsmouth Glass, keep up the great work!

Mi
Review №47

Very professional and polite. The experience was easier than I could have imagined. I made the appointment and received a text that they were on the way. I couldn’t believe how fast the technician was. He really knew what he was doing. I can’t tell that it’s not the factory windshield. Extremely satisfied, and will recommend Portsmouth Glass to anyone.

Ma
Review №48

For all your glass need...great customer service with a smile...

Tr
Review №49

I highly recommend Portsmouth Glass. My daughter needed her windshield on her car replaced where a rock had cracked it. They scheduled an appointment with us within two days. He arrived on time, did the job quickly. He was very courteous and answered any questions she had.

Ch
Review №50

On time, reasonably priced, very clean.

Br
Review №51

Truly impressed with all aspects of service, highly recommended, will be doing business with them again.

Sh
Review №52

Amazing establishment! From the moment I first called to get a quote they were nothing short of fantastic. Very professional, courteous and helpful. Their prices were great compared to other companies who changed way more. The technician named Ronnie was phenomenal and arrived promptly. He was fast, efficient, helpful and an all round great guy and pleasure to work with. Phenomenal place and people. Would highly recommend to ANYONE and I will definitely be using their services again for the foreseeable future if the need arises.

Ri
Review №53

The owner came out to do my windshield replacement and was great!Ronnie knows his stuff and is professional.They are busy and you may have to wait for his expertise but if you wantit done the right way its worth it. Staff was great also.

Th
Review №54

I would highly recommend Portsmouth Glass to do your work. The office staff are pleasant, knowledgeable and extremely helpful. The Installer, Alan Miller did my mom’s vent window one day and came back and did a windshield for me the next day. Very professional! Very reasonably priced! Thank you for great service!

Ro
Review №55

Always on time, if they aren’t early. I have had them install multiple windshields for me and each time they have done perfect work with no issues. They are fast, friendly, and extremely professional. No cutting corners when it comes to theses guys. Hands down the best around.

M
Review №56

It took them awhile to call me back, but I am looking forward to an estimate.

Va
Review №57

Portsmouth Glass did a superior job on my windshield replacement. They were extremely helpful at scheduling my appointment within a few days. They came to my job to do the replacement FREE of charge for an excellent price. Jason was the installer. He was early, very friendly and did an awesome job! I will definitely recommend Portsmouth Glass to everyone with glass replacement needs!

Bi
Review №58

Friendly and efficient staff. Had windshield replaced and they did a great job. I highly recommend them.

Ka
Review №59

The staff at Portsmouth Glass was very friendly and knowledgeable! They had very fair prices and were able to get my windshield replaced the next day! I would highly recommend and will be definitely using them in the future!!

Ka
Review №60

I called yesterday, to get a quote and an appointment to have my windshield repaired. My appointment was today and Jason was great! The process was quick and my windshield looks amazing. My decals were able to be transferred and that pesky crack is no longer in my line of sight! I will make sure to refer them to all my friends and family.

Ke
Review №61

I had a windshield put in yesterday and everything was very easy and very affordable. Bailey was easy to work with and made sure that I was able to get my vehicle back in a timely fashion.

Ma
Review №62

Top notch service! You can put a price on peace of mind knowing your getting quality workmanship and quality glass! I have used Portsmouth Glass multiple times and I wouldnt use anyone else!

Sc
Review №63

Probably the best prices in Hampton Roads, and theyll come to you. The technician was friendly. Great service, highly recommend.

Ta
Review №64

Was scheduled for an appointment today and no one showed up. When I called establishment the receptionist said she would call the tech so she placed me on hold. When she came back she said she was unable to reach the tech so she said she would try calling again and then she would give me a call back well she never gave me a call back; then their place of business closed and now I’m SOL.The professional thing to do would’ve been to at least call me back before the place of business closed to tell me whether or not I would be able to get my car service still. Someone could’ve at least called me to tell me that the tech was not showing up!

Es
Review №65

They were great. My tech was Ronnie. He was very professional and nice. I highly recommend. It’s great that they come to you FOR FREE and you get a quote over the phone email or text. It was great. Thank you guys.

ka
Review №66

Thankful, Mr Jason OF PORTSMOUTH GLASS,came to suffolk and the service very Was professional, quick and courteousI AM VERY HAPPY WITH MY NEW WINDSHIELD😊I WOULD RECOMMEND ANYONE AND FAMILY TO GIVE THEM A CALL,

Pa
Review №67

I’ve known Ronnie and Valerie for probably 15 years or more. For all those years the family business has always done excellent work with great low prices. They always provide quick professional and friendly service. Highly recommended.

Al
Review №68

Installation was impeccable as if the glass was never replaced. Staff was pleasant and friendly. I highly recommend Portsmouth Glass for your repairs.

Ke
Review №69

Fair prices!

Ni
Review №70

Great service. They were on time and very quick. Couldn’t have been better service. Definitely will be recommending in the future.

Br
Review №71

They replaced the windshield in my work van quickly and kept me on the road. Price was lower or same as everyone else I checked and they have expert service.

Su
Review №72

Great personal service by Ronnie & Val. Family owned and operated... everyone need them for your replacement windows and windshields.Love them

Re
Review №73

As a past employee of Portsmouth Glass, I witnessed first-hand how well these guys do their jobs. They put much time and effort into making sure they deliver a quality product with great service. They are a great group of people with a level of integrity and professionalism that makes them stand out in a crowd. The employees follow the wonderful example that their boss, Ronnie Trainham, sets. Ronnie’s number one priority is customer satisfaction and will go to great lengths to make sure that each customer is pleased with the services that they receive. I highly recommend this glass company for all of your glass needs!!

H
Review №74

Ronnie is very experienced and accommodating. The price was less than half of Safelites and Portsmouth Glass didnt charge me a travel fee for coming to Massageluxe to fix my windshield while I got a massage. Would definitely use Portsmouth Glass again.

He
Review №75

Portsmouth Glass just recently helped me repair a couple of windows before my house sold. They arrived on time and did a great job. Very professional and friendly! Will definitely be using them for future needs.

Vi
Review №76

Ive used Portsmouth Glass for years and the staff is very nice and knowledgeable. The jobs they have done for me have always been done in a timely manner.

Ti
Review №77

This company is a life saver! They drove to my job and did such a good, quick job on my Honda, that I also had them do the same for my sons truck! I highly recommend them if you love convenience, saving time and really good prices!

Ri
Review №78

Ronnie is a great tech/owner. He takes pride in his work and honors anything he does. Highly recommend

Da
Review №79

Ive used Ronnie and his team for over 20 years. For glass on tables and for mobile windshield repair. Always timely and always affordable.

La
Review №80

I love the ability to communicate through text messages regarding quotes and scheduling! Jason was very timely and offered great service. It was great for him to come to my location to replace my windshield. I’ve used Portsmouth Glass Company a few times over the years. They are my go-to Company, supporting a local business. As one reviewer stated, their prices are hard to beat.

Ch
Review №81

Absolutely amazing company that is fully deserving of a 5 star rating. I have used them many times due to my bad luck with windshields. Excelent price, friendly staff, and very quick quality work. They even come to you for your convenience. Would highly recommend to anyone

Sa
Review №82

Service was awesome! Portsmouth Glass came to me when needed, service was fast and highly professional, I definitely recommend them also with best price around! I am very pleased with the service that I received today.

An
Review №83

Fast and convenient, Ronnie did a great job replacing my windshield today! Would recommend highly.

Sh
Review №84

I have been using Portsmouth Glass for many many years. They are fast, efficient and professional. I highly recommend them for any of your glass needs. Just some examples... my car was broken into, broken passenger window, they stored my car and fixed it immediately... my child broke a house window, they restored the window AND they screen in a very fast timely Manner.... chip in my front windshield .... sealed the chip and it did NOT ever spider or run. OH best part... they come to you!! Great family run business.

Da
Review №85

I highly recommend Portsmouth Glass for any of your glass needs. They have helped us personally with our own vehicles, plus the ones my husband breaks with his lawnmower. I have also used them through business. I have had the owners call me directly to help a mutual client. I highly recommend and will use again and refer.

Li
Review №86

This was by far the best customer service, very satisfied with my new windshield and installation, very courteous and quick thank you Portsmouth Glass, Ronnie and Val and your staff! I would highly recommend to everyone .

Ja
Review №87

Excellent, professional service. Knowledgeable staff, a local family owned business.

Je
Review №88

Excellent experience from the initial phone call setting up the appointment to Chris installing the windshield. Chris called me directly to let me know that he was running behind, but that wasnt an issue since he was doing the install at my job. Once he arrived, he had the windshield fully replaced and cleaned in under 30 min. He was professional and very courteous. I will definitely refer anyone I know to Portsmouth Glass! Thanks again! J.O.

Ch
Review №89

The technician Chris was awesome at replacing the windshield on my Grand Cherokee. It looks as good as new! He worked professionally and quickly! I’m very pleased with his work! Also, couldn’t beat the price!

da
Review №90

I had a very good experience working with Daniel, he stepped up for me a couple times to make sure I received everything needed to get done in the time frame I requested, the only suggestion I have is to hire more employees, Daniel appeared to be very busy. Thanks 😊 Daniel and all at Portsmouth glass who helped me meet my deadline

Je
Review №91

Awesome service and quality work. Best part is the price. They always come in about 25-50% cheaper than anyone else. Couldnt ask for more.

Mi
Review №92

I own a tint business and deal with a lot of glass companies and I only send people to Portsmouth Glass. Ronnie just replaced a windshield in my own personal vehicle and did a great job. I also use them for any residential and commercial glass. Fast, efficient, and the right price. Highly Recommend!

Al
Review №93

I definitely recommend Portsmouth glass,the gentleman that came to my house was understanding about me unfortunately being 30 minutes behind what I said and very polite. I was told on the phone about an hour, which took less and was awesome! I never knew a windshield could be so pretty LOL its like theres not even one there its so clean.

su
Review №94

I certainly chose the best company to replace the windshield on my 2002 Escape. I try to support small local businesses and was 110% satisfied with this one. Best price, on time, tech was extremely knowledgeable and went over the procedure with me prior to start of work. I highly recommend this company! Thank you Chris and Portsmouth Glass!

Ja
Review №95

Excellent service. They came all the way to the far end of Suffolk and even arrived early. Swapped my windshield in less than an hour for less than all the other places I called. Very happy.

It
Review №96

Valarie and Ronnie gave me the BEST customer service. Valarie kept in contact with me making sure she had the correct info. I really didn’t know some of the answers about my window. Before I could even ask she suggested that Ronnie would come to me and check out my window. Which would assure the correct info about my glass and give me a great price quote. That is just what they did.I would definitely recommend Portsmouth Glass for all your car window replacement needs.Thank you sooo very much for your exceptional service and superb customer service.Happy New Year!!!

Wi
Review №97

I just had my 2014 Chrysler 300s Windshield replaced by Portsmouth Glass. Chris was the tech, outstanding customer service and extremely knowledgeable! Definitely would use again and highly recommend! Thanks Chris!

An
Review №98

Portsmouth Glass offered affordable, fast and friendly service. If you are looking for glass repair, look no further!Thank you all for being fabulous! 😊

Co
Review №99

Quality work and a great price! If you need glass work this is the place to go! Staff was very nice and helpful!

Da
Review №100

Very professional, quick response time and very affordable! Great quality work from great people!

Information
51 Photos
100 Comments
4.7 Rating
  • Address:4400 Portsmouth Blvd, Portsmouth, VA 23701, United States
  • Site:https://portsmouthglass.com/
  • Phone:+1 757-397-4687
Categories
  • Auto glass shop
  • Glass repair service
  • Window installation service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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