Wonderful wonderful staff! Doctor kept me updated by phone with updates. Everyone I encountered was friendly and caring. This type of customer care and service was incredible during such a scary time for any pet owner. Would definitely recommend them!!! Will return if ever needed in future!

I am blown away by the care I received from the staff at Port City. My dog was referred to Dr. Brown because of mysterious gastrointestinal issues that result in chronic vomiting. Over the course of several appointments, Dr. Brown (and the techs!) were so kind, knowledgeable, and patient while I asked a ton of questions. I never felt rushed. Dr. Brown was an advocate for us and its clear she treats patients like her own.I received follow ups to questions promptly. Something I also appreciated was how up front staff were about potential costs and care. There were no surprises before any decision making on my part.Thank you Dr. Brown for taking wonderful care of Gunner!

Taking your pet to an emergency vet is always emotional. If I could give Port City 10 stars I would. They were incredibly responsive, kind and compassionate. The curbside system they have in place is incredible - its hard to leave your baby in that kind of situation but Port Citys team has such excellent communication that we were kept informed every step of the way. We were fortunate enough to have a quickly-diagnosed and super treatable case of Lyme, and were in and out in under an hour.

We brought our cat in because she her breathing seemed a little abnormal and we wanted to make sure it wasnt anything serious. Everyone we spoke too was very nice, personable and professional. They got our cat in right away, even though there were a handful of other customers there before us. The vet was amazing ! She truly went above and beyond to thoroughly explain the possible causes and what to look for as we continue to monitor our cat. This was our first time going to this emergency vet it will definitely be our first choice for now on. Its nice when the vet, technicians and receptionist care as much for your beloved pet as you do !

Took my dog here for an emergency visit and everyone was super kind and very attentive. They saw my dog very quickly and called me on my cell phone per Covid protocols.I would highly recommend to anyone who has a pet emergency and needs to be seen quickly and efficiently.

I took my cat here last night for what I thought was dehydration and it took a pretty sad turn. The entire time I was there I felt like I was being cared for myself, even with the current protocols in place. I was kept in the loop on every process they were going to be doing and when the inevitable choice was presented Dr. Weintraub was understanding, caring and made me feel like she knew us our whole lives. While saying goodbye wasn’t easy, the process I was presented with was outstanding and I got to hold my girl until the end. Before everything took place I was explained the process and I took comfort in knowing my cat would be at peace.Thank you Dr. Weintraub. For caring about both my cat and myself when we didn’t have anyone there. I would wholeheartedly recommend this emergency vet to anyone.

All staff were friendly, highly competent and collaborative. Though they didn’t know our dog, they quickly got to know her temperament and handled her very well. In addition, their curbside set up was seamless.

I brought my dog for a staging consult with oncologist Dr Kelvin Kow after my dog’s eye biopsy found uveal lymphoma. He was very condescending to me and even joked my dog’s condition (the ophthalmologist said that uveal cancer is rare and Dr Kow joked he should buy a lottery ticket because he’s seen three cases of this rare condition this week) He had a long convoluted story about driving on Route 95 from Boston to Florida but stopping in NC, and I still can’t understand how that is connected to cancer in my dog. He pressured me to start chemotherapy on my dog immediately (as in right then and there while my dog was still in the building) even though my dog didn’t have any imaging or other diagnostics done. He got upset when I asked about the cost and was pretty much done with me for even asking. After I hung up with Dr Kow, a tech came out to my car looking for my dog - who was still in the hospital. I’ve had to wait outside in my car at my regular vet and at Woburn emergency vet throughout Covid, but this is the first time I actually worried about my dog being in the building. Why were they looking for him outside?! I still don’t know how or where I’ll be able to get my dog treated because it’s very difficult to get appointments with veterinary oncologists right now, but I don’t feel comfortable returning to that hospital and I especially wouldn’t be comfortable with that doctor.

Great experience taking care of our dog in an emergency situation. We have had to use the service several times and I have had great experiences on all occasions. Dr & Techs are compassionate, knowledgeable and prompt.

Thank you so much to the staff for your care and compassion for my dog and me. If you have a emergency or need a oncologist this is the place.

Please take your four-legged loved ones somewhere else for specialty care. Two of the doctors here led us to believe that our dog was fine, and now he’s slowly bleeding out from an inoperable liver tumor and there is nothing we can do for him. Please read on for the full story.We noticed increased drinking and urination in our dog last fall, as well as lethargy during walks, so our vet ran some tests and found elevated liver enzymes. She suspected a possible liver mass and referred us to a specialist at Port City to get an ultrasound. We arrived and were told the appt was just a consultation and no ultrasound would be performed that day, even though it was confirmed when we booked the appt and we were asked to have our dog fast ahead of time for the procedure. After a lot of pushing (we waited in the parking lot a total of 5 hours that day), the doctor said they would squeeze him in.After the ultrasound, the doctor called and said a liver mass (5cm) was confirmed, but he called it “incidental” and “non-aggressive” (this is in the written report as well), and also said that increased drinking and urination is unlikely, especially seeing we have multiple dogs in our household, so it can be hard to know for sure (also in the written report). He spent nearly an hour dismissing our concerns about the change in our dog’s behavior and said he consulted with another doctor at the practice, who agreed that the tumor was a non-issue. We felt completely dismissed, even though our observations had led to the discovery of the tumor, but also reassured in some ways because an expert was telling us not to worry. From the report: “An alternative perspective on his overall condition is that PU/PD is not in fact an existing problem, the liver mass is incidental, and that the liver value elevations are due to a more occult and generalized inflammatory liver disorder.” He emphasized in that conversation, and wrote in the report, “ For now, no decision seems urgent.” Trusting this info, we took several months to evaluate a liver support regiment with pills given to us by our primary vet, tried changing his food, which he hated every second of, and proceeded with the understanding that the situation wasn’t urgent and we’d figure it out as we went.Finally, after 8 months of liver enzymes continuing to rise, despite medications to suppress this, we sought guidance from another specialist on our own accord. Ironically, we went to Bulger, which is affiliated with Port City, but found the level of care, and empathy, to be substantially different. Ultimately, a follow up ultrasound and CT were performed, revealing that the tumor had more than doubled in size (11cm) during the time we spent exploring alternative theories proposed by Port City. We were gutted this week to find out that the tumor has become inoperable and has likely already started slowly bleeding. At this point, all we can do is make our boy as comfortable as possible and watch for signs of complete rupture. He has “0-months” left. Sadly, with all of the research we’ve done since then, we now realize that most owners don’t see the signs of a liver tumor until it’s too late and it actually ruptures. Our story is different because we saw the signs, we sought help early, a tumor was confirmed, but we were still dismissed. Now we need to live with the fact that we trusted the doctor, rather than advocating more for our pup early on, and wonder if we could have saved him.

This was the best emergency care I have ever received for my pet. Thank you Port City Veterinary.

Amazing care!!! Everyone was kind, compassionate, and so informative! They took such good care of my best friend Beau- who underwent TPLO surgery. Thank you Dr Bliss and team.

I took my cat to port city for a goopy eye and sneezing. I had to sit in the car and wait for a call. A vet called me and said that my little guy had an upper respiratory infection. He prescribed an antibiotic eye drop and a steroid eye drop. They did not have the steroid in stock so I had to go to cvs to have that prescription filled which cost me an additional $22 on top of the $215 bill from port city.After giving my kitty 2 doses of the steroid eye drops his eye becsme dramatically worse, almost to the point of not being able able open his eye. I made an emergency appt with his primary vet and they got me in right away. When I showed my vet the meds I was given to give my cat her immediate response was they gave you that for a herpes case?. She was very frank and said that should not have been given and was looking into getting an optomologist in to check vision. She came back in the room and said she was texting with the port city manager asking if they were teaching their emergency vets to prescribe a steroid for herpes related goopy eyes. Port citys managers response was NO! Why did that happen?.I have been trying to contact port city to discuss this issue and have been put on hold and told a manager will be in touch soon. It has been several days and have had no luck getting a hold of anyone nor have been given a call back. Port city will not be getting any of my nor my families business going forward. I am asking for a full refund!

This might be a long review, so the tl;dr of it is that if youre reading reviews on Port City Vet Ref Hospital because youre wondering if this is the right place to help care for your pets medical needs, look no further and make an appointment. I cannot say enough good things about the vets and staff at Port City. Our senior dog Max has entered that part of his life where he needs more constant care and there is truly no place I trust more for his senior care than Port City.I have to give major props to two doctors in particular, Dr. Kow in oncology and Dr. Incorvaia in emergency/critical care. Dr. Kow knows his stuff! He took the time to answer all of our questions and to check in about Maxs progress. Even once Max was referred out for surgery in another facility, Dr. Kow followed up and is helping us through a few post-surgery complications. If he doesnt know the answer, he says that and finds it. If something isnt his specialty, he admits that and recommends other vets that can help more. You get the feeling he truly cares not just about your pet but also about you as an owner and the rollercoaster of emotions pet medical issues can cause. He was also so reasonable and understanding of the time it takes to make tough decisions about your pets. We never felt rushed or overwhelmed by Dr. Kow.We only worked with Dr. Incorvaia a few times when we were in the beginning stages of diagnosis but she made the BEST impression. She was so smart, so clear in her findings and suggestions, and she was relentless in partnering with other specialty vets in the building to help her make the best decisions and recommendations for Max. After our initial visit with her, we decided that any time we needed to return, we wanted to try to do so on a day she was working. Both Kow and Incorvaia are incredible assets to their profession and to Port City. Maxs medical journey isnt over and we dont know the outcome of all of his recent procedures yet, but I have absolute confidence in the staff and vets at Port City! Here is a picture of Max very happy with Port City too!

My review is for both the Opthalmology and Oncology departments at Port City. Earlier this year, they helped guide my family and my beloved cat, Tessa, through some very difficult diagnoses, and surgery. Every single staff member I encountered there -from the people answering the phone, the front desk staff, the techs, and the vets, were absolutely wonderful, compassionate, and caring. This is not a cheap veterinary practice by any means, but it was worth every penny I spent, and every mile I drove back and forth to get my cat the very best care in NH - the vets here have more credentials behind them than some of my doctors, and who doesnt want the very best for their pets? I live an hour and a half away, and would not hesitate to bring another of my pets here for specialist care if needed. Thank you for all you do and all your compassion.

I had my first experience with Port City, today & am very happy with their handling of all aspects of going there. They were helpful, quick, friendly, knowledgeable ... Even though we couldnt be face to face, everything went like clockwork. They contacted my regular vet & obtained all info regarding the cat, I brought there. My cat is very ill & they were wonderful. Thank you to everyone there.

I was told my dog could get in and out and that Id receive a call in a few minutes, and instead spent at least 2.5 hours waiting. When I decided I was done waiting and wanted to come back another time, I wasnt allowed to take my dog back. I sent my dog in for URINE ISSUES and the doctor didnt do a urine test??? Literally the only thing we needed done. Absolutely horrible! Paid over 100 dollars for the doctor to say what we already knew, “that he looked fine and to keep an eye on him.” My dog doesn’t like the vet and was stuck inside for hours without me. Extremely unprofessional.

We just had our first experience using Port City Veterinary Hospital with our Yorkie, Luci. She came in due to a breathing issue and our regular Vet thought it could be related to her heart. We were very impressed at how quickly they admitted her and how great the attending Vets were at updating us on her progress and what they had put in place to treat her. Both Dr James and Dr. Burger were incredibly compassionate and I knew Luci was in good hands. We own a boarding facility for cats and dogs and we will certainly let our clients know of our positive experience.

Very professional, responsive, and helpful! My cat had an acute onset of vomiting very early in the morning and the staff here were able to take her in right away and get her looked at. The vet was very thorough in her explanation of my cat’s blood work and the options for investigating the cause of her vomiting. Since it was so early, the radiologist wasn’t onsite to perform an ultrasound right away, but I was able to bring my cat in only a couple hours later and have it done then! The vet offered to let my cat stay the few hours between our first arrival and the ultrasound appointment - even though we didn’t do this, it was great to have the option and have the vet explain what she thought was the best option. Overall a very professional, responsive staff, great adherence to COVID protocols, and such a convenient option for very late night/early morning vet emergencies. Thank you so much for taking such great care of my cat!

Our sweet boy Kirby cat was 19 yrs old. We didnt have him all those years but the years we did have him were wonderful. Our sweet boy, two days after Christmas suffered what seemed to be a stroke then had a seizure after that. He couldnt hold himself or his head up and was having problems breathing. We had to make that very hard decision to end his pain and discomfort. We were told to go to Port City Vet and glad we did. They were very compassionate and did not rush us at all. We were put in a nice room to be alone with our little boy to spend as much time as we needed before the procedure. They explained everything that was going to happen to him. We held him in a thick blanket that they wrapped him in while it was done and it was very peaceful. We told them we wanted to bury him on our property. They took him to take out the IV and when they brought him back he was in what was a casket with a poem taped to the top and they got his paw prints on cards for us. They all showed compassion and gave their condolences as we left. I couldnt have asked for more. Thank you Port City Vet for your care during our loss.

We had come to this hospital with our dog Luke thinking it was a grim diagnosis. I was terrified and heartbroken and they treated Luke as he was their own. They calmed my fears and kept me updated all night as he had to stay. I cant thank the staff there enough and if it werent for covid, I would hug them all. Luke is on the mend and feeling so much better. The prices are about as much as any other emergency vet you go to but they worked with me to find the best plan to fit our expenses. 10/10 would recommend!

About a week ago my dog ended up getting quilled by a porcupine in the middle of the night and we had to rush him to Port City. We were met with incredible techs and vets immediately upon arriving and my dog received the best possible care. They were patient with me over the phone while i was freaking out on the way there and as soon as we arrived they took care of our dog right away. (Johnny was truly awesome) I truly can not thank them enough and I am so appreciative for everything they did for our little guy after such a traumatic event. Not to mention how professional they were during a pandemic and it being the middle of the night! I will be recommending Port City to everyone I know with their furry emergencies. Thank you guys again!

Recently brought my dog here for ACL surgery. I was extremely uneasy because I had a very bad experience (elsewhere) prior. Dr. Bliss was professional, informative, and down to earth in explaining the whole procedure and aftercare for my boy. I got updates on how he was doing and felt comfortable asking any questions I had. I highly recommend Dr. Bliss and his tech team.

I was referred here by my vet only to be hung up on when I explained i needed to have my cat tested for cancer, and havent received a confirmation for the appointment request that i put in online the other day.

I am so grateful for Port City Veterinary Referral Hospital! They are kind, efficient, and reasonably priced!

We have nothing but amazing things to say about our entire experience with Port City Veterinary Hospital. We were referred here by our regular vet when our 5-month old puppy started exhibiting GI issues including vomiting and diarrhea. Dr. Roberts listened to our puppys history and recommended an ultrasound after which they identified not one - but TWO socks in his GI tract. After an overnight stay on fluids and careful monitoring our puppy was able to safely pass the socks on his own and we were able to avoid a costly $6,000 surgery. We received regular updates and support from all of the staff members. We wish we could take our puppy here for everything. Your dog is in great hands here. Thank you, Port City! - Kate & Thor

Awesome staff and service, felt welcomed and felt like they understood my needs and my fur baby’s needs.. we came in with my cat who had URI and wasn’t able to breathe very well, they called available vets and tech to the lobby stat to take my animal to get him on oxygen.. which was so awesome.. then we sat for like maybe 30 minutes waiting for the doctor, Dr. Elise I think, super awesome and nice, talked with us for about like 20 minutes discussing options and outcomes and prices for the services.. and they are reasonable, expensive sorta but not bad.. we received a steroid, an anti vomiting medicine, and a sedated throat exam for the fur baby.. and it was all under $300 which is great! And the vet tech was so nice I wish I got his name he truly deserves to be recognized, He was very calm and helped us understand and told us how to administer and help us with when to give the medicine and he was just so nice!! We did have to wait a hour to get our animal back but it wasn’t a long wait, it was during a influx of patients, during that time we talked to the tech, paid for the services, and had some coffee. Really great experience and very nice people! I recommend this place 100% ❤️❤️ Will definitely go here again if need be. And my fur baby is doing much better!

HORRIBLE communication system. Our lab was here for a CT scan with anesthesia which was an OKAY experience at best.They told us they would give us text updates and to bring our dogs food for when he woke up. We NEVER got any updates and when we tried to contact them, it was difficult to get through to the front desk but then once we did, they said that they didn’t know what was going on out back. It wasn’t until I just showed up demanding information that they said my dog was ready to go. Not to mention, when we finally got him, they never gave him his food and he was sooo hungry and thirsty. We felt horrible.They then just referred us to another specialist, which is fine but it’s been several months and they still haven’t sent the referral over to the new vet, despite 5 separate phone calls and emails. They’ve only sent records but forget to fill our the referral. Even the new vet has sent them messages.Each time we call, we get someone else who doesn’t actually work there, we get told they’re handling it and then they don’t. This place is actually a joke.Also, notice how they rarely respond to low star reviews on here.

I cant say enough wonderful things about the care my dog recently received. It was the middle of the night and I was so frantic (my dog Gaga was having multiple seizures). They were thorough and answered all my questions. Dr. Kathleen Giguere and all the techs were amazing. I cannot thank them enough.

I had my first experience with port city a little over a week ago when my dog ended up needing emergency surgery. I am now working with oncology there and I have nothing but great things to say about them. They have all been helpful, compassionate, understanding and wonderful. I am so thankful for them and all they have done and will continue to do for my best friend.

After Oscars 3:00 am encounter with a porcupine, we headed to Port City for assistance. Despite COVID precautions we were amazed how well they communicated with us the entire time. Everyone we spoke to were professional, personable and pleasant even at 3 am! They told us a price range before they did anything, they called us immediately after the quill removal procedure was complete and called us as he woke up from anesthesia. They explained every thing clearly, what they did, what to expect, etc and also sent me written notes for my file. Cannot say enough on how great this experience was. Thank you!!

We brought our very sick dog to Port City Veterinary Referral Hospitain late last night after he was showing signs of having injested poison. Port City Veterinary Referral Hospital was top notch.I was not comfortable bringing our dog in to anyone I didnt know, but the people at Port City Veterinary were very professional and understanding. But from my initial phone call to them, my comfort level grew quickly. They are extremely compassionate, and I now have a one-hundred percent comfort level with them, and if necessary (which with my dog is probable) I would not hesitate for a second to bring my dog to Port City Veterinary Referral Hospital.Thank you PCVRJ

3 exrays and an exam $880.00 a little pricey dont you think. There just like everyone else. They only care about the money not the animals. When they say we need a deposit before we can do anything. I think you should change where it says you care about the animals to if you have no money dont bother.

Although nice people. They tried charging us 1900 dollars to watch our dog overnight for symptoms, after paying $500 and change for an iv of fluids, anesthesia and catheter. My dog had a moderate case of albuterol poisoning due to biting an inhaler. Only symptoms he had was elevated heart rate and somewhat difficulty breathing due to his heart rate...no vomiting,no diarrhea...no other symptoms.they didn’t even ask if he was having these symptoms to help diagnose what was exactly wrong with him. They wouldn’t do anything until we called poison control(which I understand) to a point. Just disheartening to know you’re bringing your dog to an emergency vet only to have to call a hotline for $75 dollars to tell them what to do. Needless to say, they did get his heart rate down and potassium levels are normal( I also gave him a baked potatoe before going there) He’s back to normal and his happy dopey self again. So we declined the overnight possibly 36 hour stay for $1900 to babysit my dog.

I brought my cat here multiple times over the span of a couple weeks earlier this year. I already was not thrilled with the care he was receiving here but the last straw for me was the absolutely unacceptable way one of the vets spoke to me on the phone, at which point I decided he would clearly be better off somewhere else.

We brought our 10 year old dog to Port City for cancer treatment. It occurred during the pandemic, so all correspondence during treatment was over the phone, but we felt like our girl was very well cared for during her treatment. Dr. Kow spelled out all of the options (and costs) associated with her treatment, and they were successful in removing her tumor and with following chemotherapy treatments. While her treatment appeared to be successful, she later succumbed to a second and sudden occurrence of a different type of cancer. Dr. Kow called us to extend his condolences when he found out, which was much appreciated, as was the information he provided on the type of cancer that finally claimed her.It was very difficult for our family to lose such a wonderful dog, but we feel strongly that Port City did what they could to help her when she was with us.

Very disappointed!! I have gone there 2 different times in the past year. Both times I knew more than the vet. The charged my $750 to tell me the same thing I told them. I was treating a dog for an abscess prior to bringing into them telling them that I wanted it opened to drain it. They told me it was $750 which was outrageous but I agreed. I went to pick up the dog at the end of the day and they told me they didn’t feel comfortable opening up the abscess to drain it because of the location and still charge me $750. So I paid for absolutely nothing and they sent me home and told me to continue doing what I was doing.I do not recommend them at all I think there’s a bunch of immature young vets that don’t have enough experience working there. I would recommend Bulger animal hospital over them.

This review is a bit overdue: In late January of this year I came home from work to my dog Barley unable to stand or walk, trembling, and in an excruciating amount of pain. I was sure he was dying, and drove over to Port City. I was seen quickly, and everyone on staff (from the receptionist, to the Vet Tech, to Dr. MacLauchlan) was so helpful and gentle with Barley. They were also super nice when I was bawling my eyes out in the exam room/waiting rooms. They diagnosed him with an auto-immune disorder that resulted in polyarthritis and all of his joints swelling very painfully.Beyond that, they were good about giving me updates on him the next day, and when he was doing better than theyd predicted they let me take him home a day early, even though they could have easily avoided giving me a partial refund if they chose to keep him for another night. We followed their aftercare instructions, arranged the recommended follow-ups, and Barley hasnt had a flare-up since! So a big thanks to Dr.Maclauchlan and the rest of the Port City team for being so wonderful with Barley!

I am beyond BLOWN away by the care I received at Port City. Every doctor, vet tech and front desk person did everything in their power to help me every step of the way. My 4 month old puppy had a severe corneal ulcer that required immediate corneal graft surgery, while being in the hospital they had noticed discomfort in his paw from a jump he had taken recently and when I brought him to his regular vet they diagnosed it as a sprain and just prescribed him pain medication and sent me on my way. Well,after an X-ray they discovered it was NOT a sprain, his paw had 3 broken bones in it! They repaired and splinted my pups paw during his eye surgery and now he is on the road to recovery. While vet care is not cheap, they did their very best to keep me under the estimate they gave me and after discovering the foot injury I expected a much higher bill, but instead received a refund ! I would highly recommend this Hospital to anyone. They were absolutely incredible.I could never find the words to thank you for all you did for my Gizmo, but my family thanks you all from the bottom of our hearts.

I cannot say enough about how my experiences have been with Port City.Even today with the world as it is in this moment, this group of compassionate professionals were phenomenal.Thank you for taking such good care of our Queenie.Stay safe, and please continue the great work that you do.

This review took awhile to write as its been a difficult journey after our cat that passed beginning of the year under an unfortunate situation. The staff was amazing although I hate to even bring this up but during our visit last February, we noticed the receptionist was either drunk or high. Were thinking she was under the influence of something as we did not smell alcohol. This person was out of it and loopy. That worried us when we first visited with our then sick cat.On the plus side, Dr. Berger, who had to bare us the bad news in the end, was just an amazing Doctor that was so kind and compassionate. That experience alone just made the situation a little easier knowing that we know Port City made the right decision. As sad as we were, we were finally at peace. I dont think Ive cried that much for our cat that weve only had for less than few months. We still look back and was thankful at how we were treated by the doctor despite the rather odd behavior from the receptionist (which at that point we werent even really concerned about). We are glad shes resting in peace now and not in pain. So thank you to Dr. Berger and the staff at Port City.

I brought my 14 year old corgi Wallace to them . He was in and out of the hospital for a just about 10 days. On the last day the Dr on duty called me and said Wallace was not doing well and I should consider having him put to sleep. During the conversation I could hear staff laughing in the background.I drove down which was during the virus and the Doctor brought Wallace out so I could see him prior to being put to sleep.I know that they did everything possible to try and save him and I do appreciate their efforts.I would suggest that in those type of calls to pet owners the Doctors make the call in a quieter room so that the owner doesn’t hear laughter in the background.

Such great staff! We brought our dog here for emergency surgery to drain an abscess on his neck. They were very helpful and caring. They continued to call us for 2 weeks after his surgery to check in on him. We would highly recommend Port city animal hospital to anyone.

The most helpful, kind, and empathetic staff I have ever met at a vet! On Christmas Day our 13 year old Chihuahua started showing signs that something was wrong we were far from home and it was very scary this was the first that that popped up on Google we called and rushed over they talked us to everything on the phone they were ready in the lobby when we got there and rushed into action. When the vet came in to talk to us she gave us the good news that everything was well our beloved puppy was going to be coming home with us and was so empathetic to how scary the situation was for us she walked us through things to look for she explained the situation and wrote everything down. It was a terrifying experience and I’m so thankful they were there! Amazing care for both pets and owners!

I was referred to this vet and they are a very shady place. They kept me there for hours doing countless tests on my cat telling me she had stage 5 cancer. Call me two days later telling me she has no cancer at all. They tell me it’s an infection but they can’t figure out what kind of infection but will likely need expensive medication for life. They want to keep her overnight, solely for “observation”. I said no because that was unnecessary and another $500 on top of the thousands already spent. They tell me they had no answers for anything after all these tests and wanted to test for something that already came back negative, using a “more reliable” test this time. I finally took her elsewhere for a second opinion and they immediately could figure out what was wrong and can be treated and go away. The staff and doctors were very nice and empathetic, but they have no business scamming innocent people like this. They jump through hoops trying to explain their reasoning for all the testing and why it’s so necessary, manipulating the customers. They caused me so much emotional and financial stress.

Do yourself a favor and DO NOT WASTE YOUR TIME with this vet clinic! The administration sent us a 9:30 appointment confirmation reminder, and when we get there (after driving an hour), they tell us they will no longer see us because the appointment was at 9am. I showed them the text confirmation that their system sent, but they still refused see our dog. Very unprofessional and extremely unorganized.

I was told to bring in my dog who needed emergency life saving treatment and that they would not turn him away. When I got there at 1030-11 pm they took him in while I waited in my car then they called and said they would not do the surgery unless I gave them a deposit of $6000 and they charged me $525.10 to keep him overnight until I could find a different vet who cared about the animals. When I questioned y they told me to bring him in and he wouldnt be turned away and then to be told that they wanted that much money. They told me it was their call center that said it and admitted they screwed up. They were also going to do unnecessary procedures to increase bill. They did do a procedure and noone called me last night or this morning to tell me how my dog was I had to call at 10am to check on him. I would strongly suggest you stay as far away as possible. And consider going to vecc 5 mins up the road.

Brought my kitten here and she hurt her paw and they wouldnt work on her until we paid witch was fine they said the bill was 550$ we came from Rochester NH and didnt have another 10$ on me and they said no sorry we cant help her without the full payment. They had me pay 200$ to get her back and sent her home with pain relief for the night I will never bring my animals back here unless its a serious emergency the people were nice but totally unhelpful.

Very compassionate. The Dr let me know what was happening every step of the way and was upfront about costs associated with procedures. Would highly recommend.

I would have given this hospital a 5 stars until I received the itemized bill. I was referred to Port City by my vet. The receptionist at Port city scheduled an appointment for me with a surgeon. I met with him for close to an hour and was charged $172 for consult. Completely understandable and reasonable. After learning that I needed to have the procedure done by an internal medicine vet I was then charge another $172 for a 5 minute meeting. Seriously!!! Aside from this ridiculous charge, the staff and veterinarians were AMAZING!!

I brought my dog for an old leg injury to get an opinion on it. It was this last Wednesday on May 27th 2020 so it was hot. Her leg was acting fine so we took her outside for a few minutes to throw the ball and she ended up tearing 3 of her pads. Now, the reason i give them a 5 star is for a few reasons. #1, when this happened they rushed her right inside to the ER. About 10 minutes later they were calling to update me on her. They kept me so informed on what was going on. #2, when she went into the appt. to begin with they called and asked me more about what my concerns were and actually really listened. #3, with her feet getting hurt it gave an unexpected bill. They lowered the visit more than half to help out. The people there were SO SO incredibly nice and made her feel safe and calm. I wish they were closer because i would witbout a doubt 100% switch to them. They were professional, nice and very kind. Definitely go there. We drove 4 hours round trip but it was so worth it

Port City vet has saved us a few times including one time when our dog needed emergency surgery. Everyone there has been patient, understanding, easy to work with and has demonstrated passion and love in their work. I am forever grateful for this place!

Every single staff member was extremely patient, understanding, empathetic and very engaged and invested in caring for my dog Lilly. They gave me my precious girl back to me when I could very well have lost her. I highly recommend this amazing team when your precious fur babies need expert medical care.

I just wanted to thank the team that helped my poor old gal last night. My parents dog had a bad seizure late last night due to a tumor behind her eye. The team took excellent care of her and despite having multiple patients at the time they were still able to get the job done in a reasonable amount of time. Additionally, my parents were very satisfied with the cost as it did not cost an arm and a leg as they were expecting it to. They also accepted care credit! Highly recommend.

Saw Doctor Allison Clode for my dog, Sissys eye. Last year at this time we were told that she could see out of her eye like she was looking out of a shower curtain. Today we were told she can see. We still need to put drops in her eye thats ok, we are so excited.Everyone there were so very helpful with anything we asked. Very kind and patience with the animals. I recommend if you have a problemwith your animal to take them there.

Growing up we had 3 family dogs, and I recently adopted my own rescue pup now that I’m out of college. Needless to say, I have brought my pets here many times.The staff here has always been knowledgeable, understanding, and supportive. I have had experience with multiple doctors there and many technicians. All of them have provided fantastic care for our furbabies.The staff also created and provides different treatment plans that you can choose from. Dr. Berger sat and spoke with me about my options for a good 20 minutes while I mulled over different tests and treatments for my pup to have. She made sure that I understood what each item was for and that I did have alternatives to choose from.The only reason why I gave them 4/5 stars is due to the price of some services, specifically the complete blood panel. I am 100% sure that there is a justified reason for their pricing on that item but for someone who lives paycheck to paycheck, it makes for a tight squeeze.•I will reiterate that most of the services that my pets have received are fairly priced and there have been many times that I’ve escaped Port City with a lesser bill than at my dog’s primary vet.•

Their doctors and veterinary care team are great. They all have been very helpful and kind to our pet, and we have been seeing them for almost two years now.However, their communication system is a disaster. And, while some of them are really helpful, there are also really rude members in their front desk and/or in the team that answers your calls. You never ever can reach the person you need right away, ever! You need to call, and call back, and back ... and email and call, ... and maybe after all that half of your messages may be transferred to the person to whom the messages needs to go. And, I need to restate that this is not a one time issue, it has been the case throughout our experience with them and it never improved.Our pet has a chronic condition and this has been a constant struggle. Due to this extreme inefficiency he goes unchecked for prolonged periods at times. I am thinking that at this day and age, solving a communication inefficiency such as this one shouldn’t be too difficult.On top of it, I am assuming that most people are busy now a days so spending hours just to reach the person that you need to talk with, is unacceptable.And, this is totally unfair for their health team, since I think their doctors as well as the technicians are amazing. And, we are truly grateful for all their help and time.So, just to be clear, my rating above is an average of the two sides. I am not writing this review to gain points or to get a call from the institution (I honestly don’t want to deal with another phone call from them unless I have to since it is always a time and energy drain). But, I am sharing this review hoping that they may take such reviews seriously and update their system to the level deserving for their veterinary care team. And, I did share similar reviews with their internal review request system multiple times before, but not seeing much change, decided to try a public platform for a change.

Our dog swallowed a popsicle stick whole today. I called and they directed us, took information about our dog over the phone to save time on our arrival and brought us directly into a room when we got there. They updated us on the plan of care and time frame, it was obviously very busy and they made every effort to keep us comfortable through the process. This was our familys 3rd visit here with three different dogs/situations and every time I am amazed at the quality and affordability of the services we have been provided, especially in an emergency situation. We couldnt be more grateful totheir multiple staff members for their professionalism and empathy. We are very fortunate to be home tonight knowing our boy is okay and that if we ever need help in an unfortunate situation, Port City Veterinary care is available.

I cannot say enough about the excellence of the Port City staff. I have been using their specialists for years with my working dogs. Getting through on the phone can, at times, be a bit of a wait, however, once you get through, the response is very quick and calming.Last year, I had to rush one of my dogs into Port City, after he had collapsed. From the moment we entered the facility, they began running tests on him, keeping me informed all the way. He was a big, sweet Rottweiler, who looks intimidating, yet everyone loved on him and he was happy there. Sadly, he was diagnosed with an aggressive form of cancer. The oncologist, Dr. Kow, and his team explained all of his odds of survival..the good and the bad. Thankfully, I had pet insurance on him since he was a puppy so we didnt need to make choices based on costs. We choose to give him a fighting chance and began chemotherapy, blood transfusions and a spleenectomy. All the way, the oncology team kept us informed of his chances and took our calls...day or night.We did have to let him go after almost 8 weeks of trying, he was too weakened. The staff were amazingly compassionate and many were crying with us, as they got to know him well. Many also told us that he had given them a new perspective on Rottweilers due to his sweet nature.I will forever be grateful for the care and compassion of the Port City staff. On Thanksgiving, my husband brought up a cake for the staff that were working on the holiday instead of being with their families.

I’ve had two guinea pigs for almost three years and one of them had an issue yesterday. My mom and I took him here right away because he was unable to move his lower half of his body, we received good news that we could go home for the night with a fluid pack under his skin and that we need to return in the morning to see the test results. Extremely impressed with how kind the vet was to my animal and I would recommend this place over any other vet!

Prompt, professional and very caring - listened. I had a minor issue with my dog and it’s being taken care of In Top form. I haven’t seen the bill yet....but best to write a review before that happens - I’m here for the doctors above all and the health of my pets!

Took my kitty in to the hospital late at night for a pretty sever wound. When I got there I was brought right to an exam room and a vet tech was there within a minute. Dr. Berger was wonderful and explained things well. She had great compassion towards my very angry and scared cat. She updated me continuously and took me in the back to see my kit before I left. The services are not cheap but you truly get what you pay for the office was clean and comfortable and there when I needed it. Im assured that my cats getting great care. The doctors clearly care. They came up with a plan that would suit my cats needs and make her the most comfortable that she can be.

Two different days, I could not reach them on phone,after calling 8hrs.One Dr.,and staff very unrespon

I have mixed feelings about this place. Some staff are nice. Some arent. It does feel a lot like the visits are pointless and/or like the doc(s) are missing something with my pet. I cant tell if its the nature of my pets conditions or if the vet is trying to milk getting money.The rooms are not cleaned and refreshed (just like many have said on here.) And when I brought it up in person, while I was there, they acted like it wasnt a big deal and that I was a diva for even mentioning it.Calling is an absolute waste of time. Their structure for calling is as well. And when you get someone on the phone, you cant always be sure to trust what is said or what is related. I asked to leave urgent on the message to have the doctor call me back, the woman I spoke with refused. She said they dont do that there, and that the box wasnt full.Its now afternoon the next day and I really need that call back!

My dog Winston was diagnosed with stage 4 lymphoma. He received fabulous care by the Port City Oncology team. They are also extremely supportive of the pet parents the entire time. I highly recommend Port City Oncology team and Dr. Kow.

Very nice customer service peapole very friendly people

If I could give lower than 1 star I would...they have completely taken advantage of a tragedy to make as much money as possible absolutely terrible service all around and we will NEVER go back

Great service and quick

I had such a great experience here with my dog recently who needed a cardiology consult. Everyone I have dealt with, from that first nervous phone call to schedule, CSR staff, the techs and the cardiologist, Dr. MacLea, was the absolute friendliest and most professional I have dealt with. Not one single person acted like they were just doing a job that didnt matter or bored with what they were doing. All were friendly, helpful, patient and attentive which went a long way toward soothing my worried mind. I actually had a later appointment scheduled at another facility when I first called them but the person who took my call was so helpful, friendly and understanding that I immediately knew I was in the right hands and I canceled my other appointment. Dr. MacLea was so patient and fully answered all of my questions. Thank you so much for all you do for worried pet parents like me and for giving Timber such loving care. It is evident that you are all invested in giving your best for these special friends.

My wife and I visited Port City when our 11 year old cat suddenly started having breathing troubles. The staff was kind, compassionate and addressed the immediate needs of our cat first before sitting down with us and giving us many care options for him. Unfortunately our darling did not pull through but they helped lay out choices for how we wanted his final moments to be handled and gave us ample time with him. Dr. Berger was very sweet, knowledgeable and understanding as well. Their facility is very large spotless and the other animals we saw in their care seemed happy and comfortable. Thank you guys so much for everything you did to help us through Shinyas troubles.

They took great care of our little dog today. They gave her fluids and medicine for her diarrhea and were very reasonably priced. She is already feeling better!

I had to take my cat in on New Years Day because my vet was closed. While they brought us to the room quickly they were awful in every other way. The tech came in and explained that my cat may have a UTI which my vet already said and that was why we were there.The vet came in and said the same thing and I mentioned I was concerned with dehydration. She said they would take him back to give him a shot of fluids and bring him back to me within 15 minutes. 45 minutes later with NO update, I went and asked for one. They said they would get one. Another 15 minutes went by and I stood there while making the reception call back. 10 minutes later they brought my cat out handed me two different medicines and told me to pay they bill. When I asked questions they said it was covered in the paperwork, none of it was. I had to call back to get information on IF they had given my cat the first dose and what I should and shouldn’t be concerned with. I had to take my cat to my vet a day later because of dehydration and pain with no improvement from what was done here. I’m not convinced they even gave him the fluids.They take advantage and don’t actually care about “small” cases, it’s just pushing people and pets in and out getting the most they can from those that are upset.My vet had to fit us in on an emergency basis and answer all the questions they didn’t answer AND give fluids which shouldn’t have been needed.It was a waste of time, a waste of money and worst of all it left my cat in pain and dehydrated with another trip to the vet causing more stress as well as risking making his illness worse since my vet let me know UTI’s are caused by stress.I’m so disappointed that the people I HAD to trust with my furbaby just decided to not care.

My dog Winter has been a patient there a few times now. She most recently was seen by Dr. Clode for surgery. Everyone was fantastic with her and with us. We would definitely recommend Port City :)

Dr Berger was AMAZING! She looked at the situation and realized not only my cat needed care but that I was a human who needed help too! My last trip there was a 1 star this time & this Dr should be 10 star! Knowing I couldnt afford all the bells & whistles of an emergency clinic on a very limited budget, she gave me friendly advice to make it thru the night to see her reg vet. I will recommend to EVERYONE Dr Berger cares about animals and their owners! Im forever grateful ❤

My dog had a seizure and they kept her overnight for a seizure watch I picked her up in the morning and she was doing fine. They gave me lots of information on seizures /epilepsy they were very helpful and kind

Dr Nick Cassotis and all of the staff are amazing. They truly care about your pets. Dr Cassotis takes the time to fully explain all possible outcomes. We came here for a second opinion after a horrible experience else where. I would 1000% recommend Port City!

I have a 6 year old cat, Howie, who suddenly began to pee blood. When I called his vet they said it was a medical emergency and to bring him to Port City. I was on my way to work and I called my boyfriend to bring him. I called ahead and Port City took down my information and Howie was seen promptly. He was discharged with urinary inflammation and pain medications. The discharge instructions were very clear what to look for. Unfortunately he couldn’t pee the next day so I called Port City back and they had me bring him in again. The same vet tech (I can’t remember his name but he remembered Howie) brought Howie in and made sure his pain was controlled. The vet said he had complete urinary obstruction and he was going to have to stay awhile. I was called twice a day with updates ( which was fabulous, I felt very comfortable he was in good hands). Dr. Stanziele called me and told me he was going to need surgery and was very upfront and honest about how much Port City charges vs my cats regular vet. I appreciate that so much because I knew they have my cats best interest in mind, not just making money. They arranged to keep his catheter and IV in so I could pick him up and bring him to his surgery (which is where he is at now!).Of course the bill was expensive but it’s emergency medicine, it’s always going to be on the pricey end but at the end of the day he’s my fur baby and as long as he’s ok, the bill can be figured out. They even refunded me some money because the estimate was a little high!Over all I was extremely happy with the care howie received there and I think If you go into it knowing it’s going to be expensive because it’s an emergency room then you won’t have too many surprises! Also a bonus they accept CareCredit which comes in handy when you don’t have pet insurance. Thanks for saving my cats life!

My very sick Maine Coon was treated by the Internist department since October. After spending almost twenty thousand dollars and several visits over the last 4 months---being in direct contact with the internist department on a weekly basis, Trader sadly passed away at another veterinary hospital. The day he passed, I spoke with the liaison at Port City to cancel his upcoming appointments telling them Trader had passed. I never received a condolence call, card or any communication from the internist or the department. CAVES and 2 other veterinary clinics who knew Trader having treated him over his 11 years sent cards signed by everyone there, made calls and even made a donation to a rescue org in his name. To be clear, Im satisfied with the care given by the internist. I dont expect Port City to go above and beyond like CAVES did, but its very disappointing to feel treated like a number. A card of acknowledgement would have been nice. Either Port City is either too big/busy or the internist department is too busy to care. Very disappointed.

Was forced to go to the ER while on the vacation and I was so lucky to find this incredible veterinarian practice. Every one was amazing and my dog was very happy.

If you need an emergency vet expect to spend a lot of money with this place. I took our poor cat in with a foreign body in her intestines, they charged me $3500.00 for this “routine, and easy procedure”. The vet called me the next day to let me know I could pick up the cat. She then tells me I owe another $200. They are price gouging and taking advantage of people when they are in need of their service. I think they forgot they are not the only emergency vet clinic around.

Love, love, LOVE my experience here- far superior to the other ER which we had frequented before we found Port City (I have a mischievous lab!)- Dr. Hillman is amazing and truthfully, everyone there has been amazing. I wish they could be our family vet- but alas, they cannot. And as for the reviewers speaking of money... I actually think that they are NOT all about the money- theyve done their best to try to work with me, despite their extreme limitations. Theyre highly trained & specialized care-givers, and that does cost money, but they do have big hearts. I HIGHLY recommend them...

Visited the hospital for a brief visit where they checked vital signs, took temp, and spent maybe 15 minutes with the total. Cost was around $75. Went back a few months later for a different issue, spent same amount of time with vet but this time we needed x-rays. Visit alone was about $50 more, but the same things happened in both visits. Apparently the visit is at the discretion of the vet. Not impressed. There are two emergency vets in Portsmouth, I recommend the other one.

I called this vet (along with many others) on Saturday night during emergency hours when I was extremely worried about my blockage prone kitty. Not a single vet I called made me feel as cared for and taken seriously as this vet. He had not urinated in over 12 hours and because he very recently had a blockage I was in a bit of a panic mode. The vet techs I spoke to answered all of my questions and were compassionate towards me being a completely stressed out cat mom. They spoke with the vet and worked me through the issue I was having. Right before Oliver was about to be packed into his carrier crate he went in his litter box and peed. I think he knew it was a vet trip and he just wasnt having that. Yet this vet will 100% be where I will go if Oliver is ever in need of care during emergency hours. My vet recommends them, and they made me feel cared for, comfortable and confident in their services and compassion towards animals. Thank you to the kind folks I spoke to.

I cant thank the people who work here enough for their help and service that provided to a severely neglected dog (not ours) that we brought in with multiple ailments. They quickly diagnosed the issues we brought him in for and also determined that he had a double ear infection that we werent even aware of. They treated all of these issues and provided us with medicines and instructions for getting the dog well. So impressed and so thankful.

Do yourself a favor spend your hard earned money with an outfit that sees you pet as a loved family member rather then $$$$! If I could give a minus star I would. Read their response at the bottom. We were not asking for medical advice as our dog was already being treated with antibiotics from our own vet. We were just looking to make our sick dog comfortable.Requested advice over the phone regarding our dogs UTI. Despite having spent significant monies (in excess of $10K) with this operation for testing, MRI etc., they refused to offer any suggestions for OTC options stating they hadnt seen her in a year. All we wanted was to make our already ill (on antibiotics ) little girl comfortable until she could see her own vet Monday morning. Joe refused to even consult with an onsite vet. Unacceptable. All this outfit is about is making money.

I have brought both my dogs and a couple of cats here and everyone is kind, helpful and pleasant to work with. It starts as soon as you walk through the door with the front desk staff and extends to everyone that comes in contact with you and your pet. I highly recommend Port City Hospital.

Top notch in all areas. Have taken my dog and cat here in times of need (when their regular vet is unavailable) and will continue to do so - always friendly and courteous and compassionate!

Brought my dog in with serious cough, they did a 30 second evaluation and had no answers for what could have caused it. He was diagnosed the next day with kennel cough and they refused to credit any money back because he wasnt diagnosed with kennel cough with a lab test. Shady place thats just looking for your money and not to help, and director there is EXTREMELY rude and unhelpful. Id recommend bringing your pet anywhere else if you want adequate treatment and professional staff.

Expensive but what can I expect when my dogs only have emergencies in the middle of the night on weekends?They often want to keep the dog overnight, which we dont like to do. Wed do it if there was a need for fluids, etc after an accident or something but not just for observation. I had to be really stern with one doctor there about it because she kept pushing.Otherwise, I feel like the vets are helpful, calm, courteous, and give us lots of information and options.

First, no one is prepared for the cost of an emergency vet visit. If you are bring your pet to an emergency hospital, without insurance, you should know it’s never going to be inexpensive.My experience: Brought my little buddy because he was VERY ill. The Dr thoroughly explained the treatment plan (complete with cost breakdown). While I’ll admit she didn’t have the best bedside manner, she definitely seemed like she knew what she was doing.Yoda was there for four days. He deteriorated a little each day. The over night vets were the most compassionate people I think i’d ever encountered. At no point did anyone try to “sell” a treatment. They were upfront and honest about his care and potential future cost. Yoda did not get better. I think we all gave it our best - but at the end of the day it ways up to Yoda, and he was tired and very sick. The staff helped me make the best decision for Yoda.I can’t thank the staff enough for everything you did for my little fur baby. I believe they did everything they could to help Yoda..Thank you Port City.. Thank you front desk, techs, nurses, Vet/Dr.s and Criticalists..

Dr. Bliss is the most informative veterinarian I have ever worked with. He spent alot of time with us explaining every important detail. My dog sasha had to get surgery on her leg, and it was a very long process. He was very patient with us. I would highly recommend this hospital they are awesome.

Went in for a badly broken nail on our older dog. Wait time was kinda long, but obviously we were not the priority. Some other animals came in shortly after we arrived who needed care more urgently. Once the doctor came, it was a quick trip to the back to remove the broken piece and instructions for epsom salt soaks. No pushing medications or extra cutting, but a back up plan for if infection or pain set in. Everyone we encountered was pleasant and they kept us up to date of why the wait was long (even got my boy a blanket to lay of while we wait). Overall, very pleased!

Our Bernese Mountain pup was stricken with GVD (twisted gut) today. We went to one er vet who told us after we got there (and she knew we were coming) and this is a life-threatening thing for a dog. We wasted 45 minutes on this.When we got to Port City, they whisked him right and and got started IMMEDIATELY. Lauren the first vet we talked with was super professional and incredibly kind and reassuring. Everyone there was.The treatment we got, and that our pup got was first class. If you need emergency care... and you live near Portsmouth... go HERE. Do not go to the otjere ER vet clinc in Portsmouth. You can read my review on them as well.Thanks to all the folks ap Port City. You are all real pros, the vets, the vet techs, the front desk folks... everyone. It looks like Earnie is going to be okay!!!

It would appear these people dont care about anything except making money off your pets illnesses do yourself a favor and go to a professional veterinary hospital like Angell or Tufts

They did nothing for my puppy, he sat in a cage on oxygen and that was it for two days as he got worse and worse and passed away. They tried charging use 2100$ and after we noticed Alot of it was high bloated pricing they came back with 1600$ hmmm. I feel very strongly that if I went to another vet my pup would be here today.

I brought my senior dog, Lex, to this office a few times over the last few years. They were amazing. Patient. Kind. Understanding. Honest. Unfortunately, I had to put Lex down last October and again, they were very helpful through the painful process. I have another dog that I will continue to bring here for years to come, if needed. Thank you!

Wonderful experiences with the surgical staff. Care and compassion evident throughout the staff, at all hours. Consistently recommended by area vets for a reason.

Absolutely amazing service. Dr.Mariah helped us immensely! I would recommend anyone to come here for any emergencies your pet may have.

I took my sick cat here in January for him acting lethargic and not eating for a few days. I was very concerned about him and when I got there they took me into a room immediatly. A tech came in very shortly after and when he was done, the doctor came in probably within 5 minutes. I was very impressed with the timely manner and felt my cats care was important to them. The doctor at no point made me feel pressured into exams and gave me all options without pressuring me in any way. She, as well as the doctor I saw the next day, both seemed to care about what worked best for me and my cat rather than worried about getting more money out of me. I couldnt have asked for a better experience!!Thank you to Doctor Maffezzoli, Doctor Incorvaia, and all the wonderful techs and staff!!