Service Center ReviewI bought my Ford vehicle from this dealer and had a very positive experience with their sales department. Unfortunately, their service department did not match that experience. I brought my vehicle in to their service department no less than three times over the course of a year and a half or so for the same issue, sunroof drains that do not function properly and pour water into the cab. (Note: Every visit required an all day drop off which meant myself and one other person had to drive the 65 mile round trip twice, every time.) They were unable to fix the problem. After the third visit, they recommended a specialist who I visited for a diagnosis. Why this wasnt recommended after the first or second trip is beyond me. At any rate, Portsmouth Ford disagreed with that specialists opinion. I then brought it to the next specialist they recommended who immediately found a problem that was contributing to the overall issue, but not solving the underlying problem. After a year and a half and 5+ visits, I have no solution to the problem, a disgusting interior and I am out countless hours trying to fix this. The service manager felt like they owed me nothing and was less than helpful in trying to make sure my vehicle got fixed.I would not recommend this service department.

We wanted a replacement Dodge Grand Caravan, so searched online everywhere. When we expanded our search area, Portsmouth Used Cars came up with 11 choices of what we wanted. Research showed that their prices are really good, thus their no- haggle price policy.We called ahead of time and spoke with Cynthia, a wonderful salesperson. Then we made the 1.5 hour drive down from our home in Maine. Cynthia had 1 of the 11 ready for us, gave us an overview of the features, and then pointed us on our test drive. While we were out, she started on the paperwork to help keep the process quick.We agreed on terms and went to finance (forgot his name), but he was equally pleasant and explained everything quite well.We knew what we wanted, we had a finance source ready, all went smoothly. In and out in 2 hours 15 minutes.

I have good credit. Theres a reason for that. I went to my credit union, got approved for what I wanted, had a nice trade too. The salesman persisted I fill out ANOTHER credit app? We will not be running your credit just pairing it to your current approval. BIG LIE!!! DO NOT BELIEVE THEM, I dont know about you but I dont like multiple inquiries on my credit report. I have good credit. I would have given good review but I just dont like people lying to me, especially in business. Shady tactics.

Disclaimer, I was not the one buying the but went to help with my friend and her daughter, honestly, to make sure the were not being taken advantage of.They had almost exactly what we wanted, super professional and straight forward. Great price for the car, super low fees and none of the sales tricks.Really solid dealership, that gets down to the deal fairly and smoothly.

Great dealership. They were fast, no-hassle and no-pressure all the way from a quick email exchange through purchase. More than fair on trade-in appraisal, no upselling and Ill definitely go back. Its worth noting that their parent dealership Portsmouth Ford was nowhere near as good!

First time going there. Randy was fantastic! Found us the perfect used SUV. We love it. He was great. It was the easiest purchase ever! So relaxed. The financing was great. The best people to work with. Will go back again for the next one. Great employees.

Service was terrible. Car was not detailed or inspected when we went to pick it up at the scheduled time. The salesman was supposedly detailing the car for us while we were filling out the paperwork but when we went to leave in the car, noticed drips of dirty water down the side of the car. Looks like he just sprayed the car with a hose and didnt even used any soap. I guess thats his idea of detailing a car, our trade-in was cleaner. And he expected us to come back (over a 30 minute drive) to have the inspection done later in the week. If the car wasnt ready, he should have called to let us know so we couldve rescheduled.

Great team in the Sales Dept - friendly, efficient, knowledgeable. I just shopped around and they were the most pleasant, helpful and flexible of all the dealers I visited around Portsmouth and Dover.

They made upgrading my vehicle very easy, didnt beat me up on my trade, and no crazy fees on the purchase. Absolutely no pressure from the sales or finance team, I knew what I was looking for and they provided it.

We went there without an appointment but called ahead for the Kelly Bluebook Instant Cash Offer. They were quick, friendly, helpful and we did business without issues. I would recommend giving them a visit.

We just purchased a used Sante Fe and all of the staff were si friendly and helpful. We were in and out in no time. Such a pleasant experience highly recommend them!!!!

What a nice and easy car buying experience!The entire team at this dealership was welcoming and didn’t pressure us at all.David our salesman allowed us as much time as we needed to make a decision. I have never had such a smooth process while buying a car. All said and done we were in and out within 3 hours and we took our new car home that day! They really strive to make sure their customers are happy and do the best they can to make the deal work. We will definitely be back in the future!

Booked a service appointment on line. Showed up for my appointment and they tell me they cant perform the service. I asked why no one notified me. Response. You should have called we are too busy to review service requests made on line! What??? Then why order the service ??? Oh well worst customer service. Stay clear

Purchased a vehicle from Portsmouth Ford, great dealership to work with, the staff was knowledgeable and easy to deal with. I would recommend buying a vehicle from them again.

Just purchased a vehicle and had a terrific experience!My sales person Cynthia delivered on everything I was looking for. She was great to work with. I would highly recommend doing business with Portsmouth Used Car Center

3rd vehicle bought from here. Always a great experience.

I purchased a car back in March. I recently had a check engine light come on. I went to the dealer thinking my car was under warranty. After waiting 15 minutes for anyone to talk to me about the APPOINTMENT I made my car was taken in for a diagnostic. After being told it was just a spark plug and a coil pack that needed to be replaced I was told I was not under warranty. I gave them the go ahead to work on my car thinking there wasn’t much of a choice for me. It took them probably 2 hours (completely unreasonable). When I received the invoice I was charged $270 for labor. The parts were $16 for a spark plug and $195 for the coil. I found both of these online at a much lower cost. DO NOT GO HERE UNLESS YOU ARE UNDER WARRANTY. This repair should have been $200-$250. I payed double.

Excellent company to do business with. The staff is competent and friendly. The vehicles are just as described in their postings. The entire team is great. The service department is one reason I have purchased cars there for more than 10 years, and I will continue to purchase there.

They are very dishonest, i understand dealerships need to make money but they need to give straight forward information so customers can make an informed choice on what they want to do you will not get that here. Also make sure to write your reviews at the BBB ( better businesses bureau)

I bought my current, used Ford here and it was the best car experience Ive ever had. The dealer was super helpful in helping me (a person with little automobile knowledge) find exactly what I was looking for. Ive since returned for oil changes and a State inspection.

John made buying our new car a pleasure. Professional, knowledgeable and friendly. Well be back!!!

Great dealership. No pressure tactics. These folks are knowledgeable and helpful but let you shop at your own pace. I worked with Cynthia in sales and Jeremy in Financing. True professionals! I would highly recommend this business. Other dealerships should take a page from their playbook.

I love my car.

My salesperson was Cynthia, and I really enjoyed working with a woman salesperson. She was very professional, knowledgeable, and seemed like a straight shooter. I did not feel pressured. The last car I bought, they tried to pull a fast one on me by trying to give me a 30% interest rate. When I saw the payment amount and asked what the corresponding interest rate was, the salesperson said he didn’t know! My husband thinks that they tried to take advantage of me because they saw a woman on her own purchasing a vehicle and apparently didn’t think I knew how to do math. My experience at Portsmouth Ford was the exact opposite of that other dealership. The sales process at Portsmouth was pretty streamlined and overall I had an excellent experience purchasing my used certified Ford Fusion. I would recommend this dealership, and ask for Cynthia.

Second car purchase in two years....staff very attentive and assisted me with financing and advocating for excellent interest rate. Was able to close a deal within one hour, including a trade-in. Dylan, Jeremy and the rest of the staff very professional and made the transaction stress-free and positive. Important for me, as a female, to feel comfortable with the car purchasing process. Staff listened to my questions, supported my requests for trade-in value increase and swapped out tires on the car for new tires. Will continue to recommend Portsmouth Used Care Dealer to family and friends and will probably be back in a couple of years! In addition, when working with my insurance agent in MA, she mentioned that she also purchased a car from the dealership and she too, found the interaction with the team there positive. Thanks! Casey

My salesman Dave was very relaxed and non pressuring. Very easy guy to deal with. Then there was Mike, the sales manager. This guy, from start to finish, went miles above and beyond any experience I’ve ever had purchasing a vehicle. When I heard him say “ Just let me know how I can help!”, I thought the harassment was going to begin like the experiences I’ve had in the past. Completely the opposite. This guy was honest, accommodating, and just a cool cat. They made me feel welcomed and I look forward to the next purchase with them. Hell, I almost bought my son a truck also that day but I decided to let the ink dry first. A+

I Have been buying cars for over 50 years and this is the best experience I have ever had buying a car. the 2019 Tiguan I purchased here is in perfect condition and I feel I got a fair trade for my old car. My salesman Aaron is awesome. i highly recommend this dealership.Floyd R

This is the 4th car we have purchased from Portsmouth Ford Used Cars. We like the sticker price concept and the fact that cars open so you can check them out.

Michael showed us multiple autos until we found the right one, gave us a good price and fair trade value. Definitely no pressure sales and no ridiculous dealer prep fees. Recommend highly.

They were fair honest and gave me great service. I was in and out of the dealership within an hour and they didnt play any games. Gave me their best price I could find and really took great care of me. I highly recommend them and Dillan! Thank you

The crew at Portsmouth used Ford was efficient as hell and no pressure selling at all .. very quick in and out during sales process..

Best car buying experience ever. We did our research and Portsmouth Used Car Dealers in Portsmouth NH fulfilled their promise of NO Dealer Fees, no extra anything. The price listed was the price we paid. Jeremy Watson and Aaron were friendly, respectful and helpful. Cant really ask for more than that! And we got the car we wanted!

It was a great place to buy a car Rick Burgie did a great job

Absolutely top notch!! The price you see is what you get and they let you know that right up front. The staff was super friendly and extra accommodating, and the prices are fair. We were in and out of there in just over 2 hours with our new used car! Highly recommended!!

Just bought my Ford F-150 last week. The minute we arrived at the parking lot, Cynthia Acorace came over and in no time she handed us the key to test drive the one we liked. She was very attentive and felt no pressure. The finance guy was great and even got a better rate as initially mentioned! As a family, we couldn’t be happier with the truck we got and we’ll be enjoying creating more amazing memories with our new truck!!!!!

Smooth dealing no surprises,would highly recommend them

I bought a car here today, my salesman was Dave. Honestly the best salesman I have ever dealt with. I was going to trade my car in and it broke down! Dave drove like 20 miles to come and pick me up. Some heroes dont wear capes. I was in and out these guys are great and I highly recommend them!

We were quite sure of what we were looking for: a 2-yr old F-150 Lariat, with CPO & some very specific option packages.That led us to several Ford dealerships across New Hampshire.Although they may have had the vehicle we wanted, none treated us as well as Rodney at Portsmouth Ford!-One priced the truck well above KBB.-One tried to make us sign a sales order before we took it to a mechanic.-One salesperson leaned across her desk and said: “I guess you don’t understand how we do business here”, after we made her a very reasonable offer.Needless to say, we walked.Then we went to Portsmouth Ford’s used car center, and met Rodney:-The truck was priced right.-Rodney refused a deposit, and allowed us to take the truck out of town for an inspection.-Absolutely everything he promised had been completed when we took delivery.-AND, there was NO “admin fee” or surcharge of any kind. (Want to have some fun? Ask other dealers’ salespeople to justify that extra $599!)-PLUS, the gas tank was full!Yes, we’re happy with Portsmouth Ford. Well worth the trip from Hopkinton!Janet & Kevin Connally

Great Dealership, they where very nice, Cynthia was very professional. I love the car!

We recently bought a Subaru here and Cynthia, JP, and Jeremy went above and beyond to make the experience great.When its time for a new to you vehicle you should definitely give this dealership a look. Plus, no dealer fees, when I told other dealerships this, they didnt believe me.Itll be awhile but when its time for another car Ill be coming here first.Again, thank you Cynthia, JP, and Jeremy.

I had the pleasure of working with Joel Purdham in the sales department - He really went over and above to make sure that I got the car that I wanted.. He will probably attest that I did take up what seemed like a lot of his time.. but you would never know that, he never made me feel rushed or anxious.. My husband even joked with Joel and said you are really going to have to work for this sale and because he is not your average sales person he smiled and said thats what I am here for... And he did work hard!! he had 2 cars brought in from another area Ford/Lincoln dealership for me to test drive and when I decided I wanted a certain color combination (which is rare to expect at a used car dealership) he found the car!! And it is PERFECT 👌 On a side note: when I would call into the dealership, he was always available. This experience has restored my faith!! My husband will be coming back to see Joel for a Lincoln MKZ. And my recommendations will hopefully bring him more business! He certainly deserves it!!

Very friendly staff and great prices.

Dave was a great salesman! He walked me through the process of buying my first car and I never felt like I didn’t understand what was going on or what I was signing. He was funny, and personable, and made the experience smooth. Loving my Escape!

Dylan was great. Everything was very straight forward and there was no pressure. All of this made the buying experience very easy.

I reached out to John about how I was interested in a Ford Fusion, before I even got there they had the car out front ready for me to test drive. I took it for a drive with just my buddy and I and fell in love with it. They made all the paperwork easy and straightforward so I could take it home that day. Everyone there was chill and I didn’t feel pressured into anything, highly recommend.

John Karliak got me done extremely efficiently, wasting no time at all with answering my questions and concerns. When unsure, he found the right person to give me the right answer. Best of all, he never pressured me into buying my vehicle. 100% relaxed at-your-own-pace kind of business is important when you make a large investment, and John made it as painless as possible. Friendly, respectful, and most of all helpful and considerate. Go see him!

I have been a customer for 20 years. The Service and Sales Departments are unmatched in their Superior Quality and Care! Thank You to all associates there who make EVERY experience I have there OUTSTANDING!!! Jeremy in Financing, John in sales, Kaitlyn and the rest of the Service Team.

Thank you Aaron for selling me my 2017 Ford F-150 she is beautiful and I am ever so grateful to have had such a pleasant experience! Thank you Portsmouth Used Car Center for providing with me a hassle free fun buying experience! The establishment is clean and inviting! The variety and choice on lot was great! When I am in need of a newer vehicle again which I hope won’t be for many years I will be sure to return to Portsmouth Used Car Center for my 1st choice! Again Thank You Aaron you deserve a RAISE!

We were in the market for a truck and saw one advertised at Portsmouth Used Car Center. Once arriving there we saw that all the trucks were in one spot in the lot. They were all clearly marked with the price of the trucks and the options each came with. We were able to look at the truck with no salespeople pestering us. One salesman did tell us that if we needed any help to let him know. We looked over all the trucks then went inside to speak with the sales consultant, David Bettinger. David was accommodating, answered all our questions honestly and was very easy to deal with. We did buy the truck. We also had dealings with Jeremy Walton who explained the financing and the different packages. He got us in and out in without any hassles. We have bought 5 vehicles from Portsmouth Ford. Their no hassle way of selling cars keeps me going back. We highly recommend Porstmouth Ford.

These people were fantastic to do business with went in on a Sunday afternoon treated great every thing was explained to me and ended up driving out with my new car. If you are looking for a new used car definitely worth going here I dont think that they will disappoint you.

David was beyond awesome in my car buying experience. Chris and the whole crew went above and beyond too be very helpful.

Beware on the EasyCare Warranty they sell you. My local Ford dealership will not honor it. I called Portsmouth to discuss. Three calls with no return call. Fourth call, they had the EasyCare rep call me. I told him the story, he said he would take care of it and call me back. No call back. Called him again. Said he would call me back. No call back, again. Disgusted. Also, this has a $250 deductible, which they did not divulge. I happen to notice in the fine print, just as I was signing for it. (If it werent for these issues, I would have given them 5 stars. The sale part happen to be great)

I scheduled an appointment, one of many I had planned for the day. As soon as I showed up Rodney and Brett were there to greet me. They had one of the cars I was interested in seeing ready for me. I test drove 4 cars, every time I returned from my test drive the other car was ready to go. Needless to say there was no need to go anywhere else. This dealership and the products checked all the boxes. I got a great deal on my trade and the new vehicle. Brett and all the staff that help me get into my new vehicle were beyond great. No pressure, straight talk and price clearly marked on the windows. I have purchased many vehicles from many dealer but this was the best experience by far. Thank you Brett and everyone at Portsmouth Used Car Center.

This was a painless and simple way to purchase a used car. No high pressure sales tactics and I was able to do the majority interaction online. Everyone I spoke to was kind and informative, no hassles at all. I would go back again.

My go to place for an oil change.

Great place to buy a quality used car and my salesman Dave Bettinger was awesome thanks again. You made the car buying process simple and painless.

I would rate you guys as a great dealership to purchase a car or truckYou were very fair with my trade in and made my purchase very easyThanksPat

Great customer experience. This is the third car I purchased at Portsmouth Used Ford. The car was priced right and recieved a fair value for my trade I bought there in 2016. No pressure salesman. I was in and out in about 2 hours. No exhausting back and forth haggling. I recommend this place to family and friends all the time

I was helped by Mark Weatherby who was amazing since he answered my phone call until the day I drove off from the dealership with me awesome and fun 2017 Escape. He was beyond courteous, never hesitated to answer any question I had (I had many) and never put any pressure on me. Also, every single employee I encountered, was very nice and polite. It was a great experience and thank you Mark once more for everything!

Thank you so much to Portsmouth Used Car Center! This is the second vehicle I have purchased with them, and will not be the last. Their no hassle pricing makes picking out a new car so easy. They worked hard to get me the loan that was the best match, with a better interest rate than I had expected! Everyone is very friendly and efficient- I was driving off in my new ride in no time!

Dylan S did a great job in working with us in the purchase of our vehicle.Unfortunately for him, the leadership and management during our experience was disappointing at best, acknowledging Dylan as new to the team while shifting blame to him about our dissatisfaction.The truth of the matter is, the on-site manager was unprepared and unwilling to correct our concerns to the point that when I explained our comments would be unsupportive based on our customer service he asked that he would prefer we Just cancel the deal.

Was a very pleasant experience.No pressure tactics.Will be back in 3 years!

Had a fantastic experience at Portsmouth Ford Used Car Center. I bought a 2019 KIA Sorento and Mark was amazing, he explained everything about the car, answered questions via text even after hours. The finance manager and salesamaher were fantastic as well. It was very relaxed, no one tried to sell me a different car, I knew what I wanted going in and the guys made the numbers work!!! I will recommend these guys to everyone I know that is looking for a new car. Thanks again gentleman you rock!!

Nice to be able to do business in town.

I highly recommend the Portsmouth Used Car Center. I have purchased vehicles in the past and have been very pleased with the quality of the vehicles. As in the past the staff continues to be friendly, knowledgeable and very accommodating.

I inquired about a car listed online, and only after they insisted on gathering all my personal information did they inform me that the car was not available. Then no less than FOUR different salespeople contacted me asking why I had not continued to communicate further interest in the car....that the initial salesperson had told me was sold. They also signed me up for their spam emails, which seem to take over a week to unsubscribe from, as I am still getting them seven days later. Greasy and disorganized online tactics killed any desire to work further with them.

I bought a 2018 Ford Escape here last week! I had a great experience. Prior to coming into Portsmouth Used Car Center I had been to a few other dealerships and looked at a few cars. None of the sales people at those dealerships treated me with the same level of respect and excitement that John at Portsmouth did. I came in initially to look at Escapes. John took the time to speak with me and understand what I was looking for in a vehicle and what I really wanted to have. He showed me a few options and let me drive all of them! John was so friendly and really engaging! John answered all my questions about the car and if he wasn’t sure of the answer he would find someone who did. I would highly recommend working with Portsmouth Used Car and John in particular! You could not ask for a greater bunch- JP and Dave are great as well and very friendly! Thank you Portsmouth Used Car Center!

Our experience with a John at Portsmouth Ford Used Car Center was by far the easiest vehicle buying experience we have had. John and the staff at the dealership let us browse the lot without pressure, and when we were ready to proceed they were ready to answer any questions and assist us with our purchase. Their no hassle price was fair and it was clear that they respect your time. The whole buying process was smooth and efficient. It was clear they will do their best to accommodate your needs. I would recommend anyone who is ready to make a vehicle purchase to make this your first stop.

John was the best salesman I could have asked for. At no point did I feel like I had to buy the car. I got treated like a VIP while I was purchasing my Honda Accord. If you go to this shop make sure you go to John Karliak and you’ll receive beyond good service. My only problem with my experience is the check engine light along with check Fuel cap came on the day after I bought the car. Of course John was there to assure me the engine was under warranty and I could come in the next day and get it fixed. Great! While sitting in the service department I hear other new vehicle owners come in with blinkers not working or little problems after the purchasing the car which makes you skeptical on the vehicle your buying. I would recommend taking the car to a family mechanic or trust worthy mechanic. Plus while sitting in service shop I’ve already heard 2 customers needing keys made for their car. That is now 3 vehicles I know that didn’t come with 2 sets of keys. Very minor things but something people should be aware about.

John Hocking JP and his sales team were awesome - helpful with no sales pressure, just the best pricing with no haggling I would purchase from JP and the Team again

We had a great experience purchasing a vehicle from Portsmouth Ford Used Car Center. They have a great selection of vehicles for ANY price range. Their staff is highly knowledgeable and were patient with us while we test drove several cars before making our final decision.We would highly recommend Portsmouth Ford to anyone looking for a used vehicle. We drove from Massachusetts to purchase a vehicle from them because of the product quality and customer service they provide!! 5 stars all the way!

We’re on our third purchase from this dealership, considering the outstanding customer service we’ve experienced and the quick no hassle, no haggle way they do business, we wouldn’t consider going any where else. They do everything possible to help you off in your new vehicle in no time at all. From sales to finance to service area, we’ve been so pleased with this company, I tell anyone I know in the market to go see them.

I appreciated the service when buying my used VW GTI from Portsmouth Used car center, they were helpful, and I appreciated not having to pay dealer fees. My car had a problem about a month after I bought it, although it was difficult to resolve (I live out of state), they stood by there used car and fixed the problem in the end. If you are looking for a quality used car and good service I would highly recommend this dealership.

Very happy with the purchase. No hidden fees.Definitely considering them again for the next vehicle. I’ll give them 5 stars.

This is a great place to buy a used car! The dealership had plenty of sales people available to help. There was a great selection of cars. The buying process was simple. Our salesperson, Ryan, was extremely helpful. He was friendly, low key, no pressure, and answered all our questions. Ryan beat all the financing terms we were offered at other financial institutions, and the finance manager at the dealership was friendly, no pressure, and explained everything clearly. We feel we walked out with the vehicle we wanted, at the price we wanted, without feeling intimidated or pressured in any way.

Great fast and easy!Rod delivered a great experience buying from Portsmouth Ford the price was a great deal and being pressed for time they made it super quick and was driving home within hours!👍 5 ⭐️

Not like your average dealership! Super honest! Love itttttt

Portsmouth Ford Used Car Center is conveniently located and a comfortable, attractive place to visit. The selection of cars is excellent, and the prices are very fair. The cars are presented efficiently and effectively, and the plethora of choices made a final selection a little difficult - a pleasant problem to have. Our sales rep, Bob Brent, was knowledgeable, attentive, respectful and energetic - a credit to the trade.

I left there with exactly what i wanted. They got everyrhing put together and made it work! Such a great team to work with. Chris Sawyer was so helpful and Mark the sales man was great! Such a great team to work with. The price was perfect and all the added stuff is just a bonus!! Couldnt be more happier with my purchase and my experience!!

I had the best car dealership experience I have ever had at the Portsmouth Used Car Center. John Karliak was very friendly and knowledgeable. He brought out a car that we were interested in and let us test drive it. When we got back he had 2 other cars waiting for us to look at and try out in case we didn’t like the first one we looked at. He was very easy to talk to, no pressure and we made the deal. They even delivered the car the next day to our home which was 1 1/2 hours away. I asked for a few things to be looked at on the vehicle and they did everything we asked of them with no haggling. Got home the next evening and my new car was in the driveway with almost a full tank of gas and was cleaned to perfection. I received emails thereafter making sure I was happy with the car, I had asked for a couple of scratches be touched up before they delivered it to me, which they did and lo and behold a couple of weeks later I received a tube of touch up paint in the mail. That is what I call awesome customer service!!! Thank you again John and the rest of the crew, you made me a happy customer and we will definitely know where to go when we are in need of our next vehicle!!!! Robin and Carl Speer

My wife and I went to Portsmouth Ford Used Car Dealership after locating a vehicle we were interested online from their website. We worked with Dave Bettinger throughout our purchasing process and he was awesome! Dave explained everything to us, did not pressure us to purchase or upsell unnecessary items and he was very responsive for everything we needed. I enjoyed working with Dave and the dealership and will be looking to work with them again in the future.

The service department rocks! Ive been coming here for years, preferring it over my local Mazda dealership. The front desk team (Ralf, Caitlin, Linda) are friendly, professional and a fun bunch. Ralf especially has gone the extra mile for me on more than one issue and I really trust him to make recommendations that are in my best interest, even if that means less revenue for the shop. They are flexible and squeeze you in when something comes up last minute. And the setup is perfect for waiting if you dont feel like doing a drop-off / pick-up: Theres a place for watching TV (free popcorn included!) and a quieter area in the showroom where there is a couch and desks with power strips for getting serious work done. Time estimates for repairs are almost always right on target and I get the sense that they are REALLY committed to great customer service. And heres a great perk: if you purchase new tires here, you get free tire rotations for the life of the tires! I dont know about car sales as Ive never bought one here, but for service, Portsmouth Ford comes as close as it gets to making getting work done on your car a pleasurable experience!

Fabulous experience. Im a car guy and I was comfortable during the sales process. Very fairly treated and we got a great deal.

Where do I start? Everything about my car-buying process was seamless, honest, and enjoyable from start to finish. Mark Weatherby helped us from the moment I contacted the dealership to see if the car I wanted was still available. He is a clear communicator, very kind and easy to work with, and removed all of the anxiety usually associated with interacting with car sales people. We made the decision to drive up from MA because they were able to offer us a very fair trade-in offer. I drove off in my new car the same night. Ben was super helpful and great to work with in sorting out the car loan stuff. Everyone we interacted with there was awesome- JP, Chris, Seth! I have been visiting dealerships and searching for the right “new” used car for months and months, and I couldn’t have asked for a better car buying experience. They worked with me when I needed time to get something sorted out on my end, and they made us feel very comfortable with making such a big decision. That leaves a very positive impression. More dealerships should take a page from their playbook. I will be recommending these folks to my network. Thank you to everyone at Portsmouth Ford Used Car Center!

I had a great experience buying a car at Portsmouth Used Car Center- Dave Bettinger was so helpful and friendly, professional and knowledgeable! The process was a breeze and Dave was resposive to any concerns. I would highly recommend Dave and the dealership!

John sold me my new car! He was pleasant and very nice! He took time to make the experience enjoyable and easy. There was no pressure involved and I walked away with the perfect car for me at the exact price I expected. Overall wonderful experience for me!

Good people, didnt have what Im looking for.

The lot had a very good selection of vehicles to look at. We were offered assistance by Craig right away. He made a few suggestions and pointed us to the area, allowing us to walk around alone. Having all the vehicles open to look through is very convenient. Craig seemed to know just when to pop back in to get us keys for test drives. After making our choice, the no haggle price made the rest easy. I would recommend Portsmouth Ford Used Car Center and would definitely buy from them again.

Fantastic place - sales staff, no pressure, service staff extremely helpful and accommodatingThe buying experience was a breath of fresh air in the way it was handled with single pricing and no haggling.Bob, our salesperson was very knowledgeable and helpful, the truck we end up with was there waiting for us ready to go, and the appraisal process for our existing truck was very quickly done and it was extremely competitive to what others offered.Overall this dealership and their staff with the way they sell and provide customer support will be the reason why I would go back and also tell people to go.

Cynthia is very helpful!

Thanks for all your help getting me into a 2017 RED jeep grand Cherokee. It was the nothing is easy having to get it from Maine, detailed it in less than 3 hours and then letting me drive home without you getting the title to my trade. I appreciate the trust, honesty and fun we had working with you to get this deal done. Will refer all my friends in the area to you guys! John Karliak, you did awesome! Ben, JP and George it was a pleasure working with you. Thank you!

Courteous snd quick service.

My husband and I just purchased a used vehicle and were very impressed with our overall experience. I called first and spoke with Joel and he was able to confirm that the vehicle we were interested was available. He had it warmed up and ready for us to test drive as soon as we got there. Everything was straight forward. Joel matched our trade in quoted by CarMax, gave us an excellent APR, and a phenomenal warranty. If youve been shopping around I recommend coming here and asking for Joel! Hands down best car buying experience and Ive made several purchases in my life.

Just bought a 2016 Escape Titanium there and my salesman was great he wasnt all over me pressuring me into buying. It was a stress-free environment which Im not used to compare to all the other dealerships Ive been to and bought cars at. I had a good experience so I would recommend it to anyone else looking to buy a new or used vehicle.

I worked with Correy who was nice and professional. I feel the car I bought was valued at the right price and in immaculate condition. It was a pleasure working with the whole Portsmouth Used Car dealers team. I would highly recommend them.

Great place to purchase a vehicle. Great staff, good deals and a whole assortment of vehicle to choose from. Thanks again Portsmouth Used Car Sales and Aaron Bragdon.

I went there to test drive a vehicle I saw online. Within hours I traded and drove the vehicle home. Excellent place to do business!!

My wife and I bought an Explorer from them recently and had a great experience. Robert Brent was our sales associate, and he was very receptive to all of our questions and concerns through the process. We knew what we wanted walking in the door and appectiated that no one tried to push us in another direction. Great selection of vehicles, fair prices and the staff did a lot of small customer service things they didnt have to do to help us get the car we wanted. Would definitely recommend.

Well I dont know how to say it. My wife was in the market for a new car. After a lot of research we decided the Ford Edge was the way to go. We went to go do some test drives and comparison on the different models. Well Bob Brent the salesman was a trooper, it was pouring rain and he was out in it with us explaining all options and styles. Well we found what we wanted and are very happy with it. Kudos to Bob, hes a rock star. JP the manager and John in finance were also great. Our experience was so good I decided to buy a truck after Debs car was all done. Again Bob running around in the pouring rain even more looking for the model truck I wanted. He came thru once again. I cant say enough about how pleasant our experience was. Thank you, Bob, JP, and John, I will highly recommend your dealership to anyone else.Again Thank YouJohn

My husband and I were extremely impressed with our service, from beginning to end. Seth called us back right away in regards to the vehicle we were interested in, and had it ready for us to test drive the following day.Dave B ended up being our salesman and he was wonderful. Very welcoming and not intimidating like some salesmen can be. We have never been to a dealership and felt at ease, like we did at Portsmouth Ford. From that first call, until the moment they handed us the keys, was stress free and the best car buying experience we have ever had. We will without a doubt be doing business here again in the future.Thank you Dave B and the rest of the staff at Portsmouth Ford!