Customer service lady is nice and friendly. She managed to talk me into getting the Silver package deal.

They need to do something about having us wait outside in this hot weather they need more workers or have some canopy’s and fresh water for there customers waiting out there!!!!

Been uaing them for alittle over 5 years never had a problem

For seven years I have been with spectrum internet. Thus far, I havent had a complaint that wasnt resolved. They are curtious and knowledgeable. I have and will continue to refer Spectrum to anyone wanting a fast reliable internet.

Last i was in the store the guy was very friendly and helpful. I was returning a modem because they had sent me a new one. But last two weeks have been hell because our internet has been going on and off a few times a day. Weve never had problems before. I called and even went online and all I get is that there is an outage in our area. I saw a spectrum truck close to out house but apparently nothing. Internet is still going down and Im seriously considering switching companies. I wish I could ask around and see if anyone is also having issues and what spectrum is doing about it.

3 employees inside and only 2 working 1 just standing around..SLOOOOW service.

Just been at their office at Porterville california, at january 14 around 5 pm the staff’s on duty have a very very poor customer service skills the old thin lady that wore a mask is very rude! I felt like she needs to retire as soon as possible, a disgrace to the company!!!!

This company are criminals and liars they lie about promotion durations, internet speed you are receiving and hidden fees. They are taking advantage of kids and families that have to rely on the internet for schooling during the pandemic cause that is our only option in this sadden times. Stay away and find a more trust worthy company not spectrum

It was a fast and easy transaction.

Making me wear a mask even though I have a card from my doctor stating I have trouble breathing with one on and giving me permission not to wear one

Everything was fine before they changed everything now nothing works. Then I an through not to. sked and was spoken through not to... We can go elsewhere....i have to give one star. not worth it...horrible customer service...

Nice service friendly people

Its close to home and the customer service agents are friendly and courteous. There is very little conversation between me and the agents because they are one of our utility companies but except for Good morning or Good afternoon, nice weather were having, and inspite of this very short interaction you get a good sense of welcome.

I am handicap and need to hold onto to walk. The set up they currently have is very difficult for a handicap person. It was her painful to wait so long and to stand so long with nothing to hold onto., They need to have better provision for handicapped people. Customer service was fine once I got up there but the way they have set up is horrible.

Good customer service

Very helpful and friendly place

Too busy not enough staff

They keep raising the dang price! 😠

I am very satisfied with the service goo internet

Good experience

Prices are criminally outrageous! Had to drop our Cable recently. As for the internet! They know your options are very limited between them and a couple of other providers so theyre going to charge you an arm and a leg for something they know you have to have these days unless you want to go old school style and live off of the grid!

Clean and fast service

Very friendly ladies working at the desks...they are very patient and helpful with the whole process !!!

Love the Internet service. Been with them for almost 4 years. Friendly service and rarely down. Will stick with them forever if it all possible! Will continue to recommend Charter Internet to others.

Its okay there ok

Service has been better as of late but fees keep increasing, dont like that

I love Charter Spectrum. Best service in town as far as Im concerned. They respond to problems quickly. Their techs are almost always early rather than late, they know what they are doing and I always receive a phone call after the service to see if the problem has been resolved. This is customer service at its best! Thank you Spectrum.

Have had consistent issues with our internet and TV. They cant seem to figure out what the problem is. But what can you do? Go to ATT to get a 3rd party for reliable internet and pay much more?

Love it. Ive been a customer for 2 years now and i cant see my self changing for anything else. Best internet service in my area.

The internet speed is awesome for our area Porterville, Ca. But the local office is in dire need of an upgrade, specifically the personnel. They are rude and very unorganized. In addition, they never seem to have any change on or around the first of the month, people pay with large bills and wait in long lines just be told either put your change on account for credit or leave and come back with correct change to pay their bills...

Fastest internet in town no doubt but they do not honor their word apparently randomly charging people random fees as well do not do auto pay with charter they will steal your money review every billing statement

The girl helped as much as she could however her hands are tied since there is no communication between the call center and the office. You cannot call the location to see if they have what you need on hand and what I needed was locked up for the technicians and the girl couldn’t get it for me so now they will charge me for s technician to deliver it to me. When I asked her to call the boss she said they cannot call them and when they try the call center hangs up on them. This company sucks but what are you to do? As all technology today we are at their mercyz

Internet service is decent when its working but goes down often. You would think in this day and age they would make more redundancy. A business like this should have 2 or 3 times more than you need so the connections at most will slow in case of a failure Ridiculous to not have online available.

This location has very untrained staff. One receptionist has to stop helping a customer to help another receptionist. The line of customers is all the way outside, this place is not worth the hour wait

Left at 9:35. Didnt open at 9 am. Return two days later for copy of channels. Didnt have a copy. What a waste of money and time. I dont know how thy stay in business. I guess by making a big profit.

Staff is limited on what they can do. This is basically a custom.we service center to make payments if you prefer doing it in person versus over the phone or online.

Last month (3/2019) theyre systems went down but they were still accepting cash payments, today i went to pay and theyre saying i didnt pay last month. So now i have to dig through receipts to prove i paid my bill which is now past due. This is unacceptable.

They are pretty good, they do keep raising prices!!! And dont offer new deals like they say they will.

Customer service is garbage I waited all day for them to come out and fix the internet and they never shown up. I wasted a day of pay from work because of them and they acted like they didnt care on the phone.

Charter Communications branch of Porterville is a quick reliable company that performs as promised. I applied for service and the next day the cable guy was installing my cable and high speed cable. Installation was quick, no problems, the guy even was careful about tracking dirt in the house from outside, no payment until everything was installed and working.. The Internet speed is 3.7+ times faster than any other home based Internet provider in town. I even got a discount on installation and price break. The Companys building itself is clean followed by excellent knowledge in the cable business. They spent tons of cash reworking the roads to provide cable for all. They use ultra fast fiber optics to ensure the speed is ultra fast when coming into Porterville and then converted to coaxial cable for the customers. I rate 4 stars out of 5

Great deals and great customer service and do there best to help with anything they can.

Do Californians have a choice? This behemoth is swallowing smaller companies. Its Ma Bell in reverse. Usually the service is good, outage updates horrible.

Only there for the money no respect for customer the reps interrupt you while talking to them to solve the problem they say just you owe MONEY I have been with them since Jan and owe twice than their competitors going back to AT&T atleast they let you speak Bad cable company never again will i use this rip off company no wonder they can give you free boxes bit then a sneaky bill arrives just a sorry rip off Company I hope people choose other services cause these reps are RUDE and are only trained to get your money absolutely no respect for the customers good luck with them of you dare to choose them

In and out quickly

Great customer service. The building is well air-conditioned.

Im always happy with the customer service here

This place sells you on this AMAZING INTERNET/TV ... and tbh I don’t watch enough TV to care, but the internet you better watch em, cuz they are shady and have been lieing to us for idk how long. But if you run a Speedtest on ur router, u will not get what ur supposedly paying for... so just watch it - well after your 1st year of service is when they got us for some fools! Whatever... it is what it is!

The best internet service I have had. Had Frontier and my internet was down on a regular basis. Oasysis throttled down constantly and was too expensive. Spectrum is the best. Only had a proble one time and tech was here following day. The tech was able to get my smart tv to connect to the internet. It wouldnt with Frontier.

Great

Great customer service but internet always goes down in morning.

Good price for the service we have!!

Nice carpet.

Best internet ive ever paid for.

I ordered Internet and they showed up and got me online quickly

Great people

By far the best internet service in town. Now for the television service dont get me wrong its good service, I would just prefer DirectTV over cable TV. But their internet connection is way faster, more reliable and way cheaper than AT&Ts highest quality DSL service thats for sure

Great customer service

Great Cable and internet company.

Internet speeds are never what is promised. In my experience. Ive been a customer for almost 4 years.

Slow slow slow. Instalation guy left cords in front of the TV lazy, left electrical box hanging open. Came to complain been here 30 min one person working with 5 people waiting.

Need to work on their customers service skills very Very Rude Receptionist

Customer service was great. Thank you.

Very quick. A tad expensive but worth it!

Ridiculous. Outages weekly. Constantly having to restart my modem. Customer service could care less. Its expensive as hell, but they have a monopoly, so the people get screwed.

Nothing bad to say cable never turns off, it even stays on during a thunderstorm n

Good prices

Had issues

Best internet service in Porterville

Theres only two workers and the line is always long and you have to wait a long long time before its your turn for service ugh!!!

Ok but cant answer all questions about my bill and/or service

Quick service friendly employees

Fast and reliable Internet service

Prices could be a hell of a lot lower.

Fast and friendly service

These people are so rude. Im glad Im canceling my service.

Good customer service

Wish they did discount for seniors

Buyer beware!!

Okay

Local

They are bad

I like it

Very expensive

The best of the internet very fast

Very kind the ladies