I purchased a machine for my business and for the first few weeks it worked great. I ended up having a defective unit which was immediately taken care of and replaced by VacDaddy. A few issues here and there (which is understandable), but the company always stepped up and took care of it. Alan especially is extremely responsive and I have never seen a company with such amazing and accommodating customer support. I will definitely be buying more next season and am more than satisfied with my purchase.