On a positive note, I have had two companies treat my lawn before Naturescape as well as a few years of doing it myself. The Naturescape treatments have been the most weed free. In addition, the receptionist on the phone is very kind and customer friendly.However, their follow through on their customer service is poor. After my first application, I requested a revisit as I was concerned with some weeds popping up in my lawn. They state that they will take care of them [concerns] free of charge within 72 hours. They set an appointment with me but no one showed. I called back and was assured someone would come and no one did. No one ever came at my request.When they came for the second treatment, the certified and licensed specialist killed my flowers. I called to complain and was told he isnt supposed to spray with in 2 feet of flower beds. The flower bed was clearly marked. When I complained further the manager told me to wait and see what would happen. Really!? What do you expect is going to happen?! They died!Would I recommend Naturescape? Not without reservations. I like the results of the treatments so far. I dont like dealing with the company.UPDATE: After writing this review, Naturescapes corporate contacted me and did everything they could to satisfy my concerns. I was compensated for the destroyed flowers.

Aside from being reasonably priced as Ive shopped around for lawn care, this Naturescape has always been very responsive when Ive called them. E.g., I called yesterday to inquire about the timing of our next application since I was seeing an increase in broad leaf weeds and thistles. The representative said we were due for our next application and she would put an ASAP on our file. The technician was here at 6:45 this morning to apply our treatment. BRAVO!

Weeds galore in my yard. Had to call them every time to come out for their application. What a way to run a business. I prepaid for the season. Lesson learned!

Used these guys this summer - so far happy, always pleasant when I call with a question or concern. Will use them again next year.

This company was amazing at keeping my lawn weed free. I am sad to be moving, but would recommend them to anyone! They take amazing care of their customers and the office staff are so very kind and professional on the phone!

Ive used the mosquito service for two consecutive summers and Im very pleased and most importantly mosquito free when enjoying my yard.

Highly recommend this service for weed control. They did a superior job, professional and had a nice green lawn for the summer. Thanks Naturescape.

The service throughout the year from NatureScape was on time and provided great results! I signed up for the 5-Visit Lawn Care service and an Aeration with Overseeding, and both services improved the health and overall appearance of my lawn after just one year! Ive heard that it can require at least two years to see impactful results, but this was a welcomed surprise!

I signed up for fertilizer and I got a response very quickly! They came out within 2 weeks after I signed up! Very very happy with service and admin at the Plymouth Minnesota location, everyone is doing a great job! Will recommend to friends

**FINAL UPDATE: They are terrible. I have not received anything close to the service that I signed up for. Every single time I was due for a treatment I had to call them MULTIPLE times. I never once got a call back from the local office.Like another user commented, they just dont care. Completely unprofessional. Zero stars, if I could.*ORIGINAL POST: No clarity around when the next treatments will be. Totally unprofessional. Just moved into the neighborhood, so I suppose I could have been have been a long term recurring customer, but I’ll go elsewhere.*FIRST UPDATE: I received a call 8/10/20 from Craig @ Corporate Office. Craig was very gracious and let me know that I will receive treatment tomorrow, 8/11/20. Though late, Im encouraged by the service I received from Craig. I will update the review once I know more.**SECOND UPDATE: I have been ghosted yet again. It’s been 6 weeks and I’ve heard absolutely zero from NatureScape regarding my 3rd treatment. This is really bad.

After dealing an issue, Craig with Corporate called. He understood my frustrations. He was so respectful and explained everything. Naturescape is very lucky to have him. I definitely would recommend them.

I have used nature scape for a while now and always been happy with the service. But recently they had a new person come to our house and they were very detailed with applying our lawn treatment. Thanks for taking extra steps with your service.

Has Nature Scapes do fall oversees and fall fertilizer. Both done very late in season. Fertilized the yard in about two minutes. Watched him miss areas. Neighbors yard was done in an orderly fashion by another company and it looks lush and green. I am done with Nature Scapes. Wouldn’t recommend this company.

They simply just don’t care.They don’t show up, Poor customer service, poor performance and not willing to make anything right whatsoever.I would never recommend this company to anyone.

They seemed reasonable priced.Keep me informed when they are coming.Office staff nice and answer any questions I have.I have them for lawn weed/insect kill,tree/shrub care,in the fall aeration/over seed.

We had Naturescape do mosquito control at our house and it has been a great experience. Extremely satisfied with their upfront and transparent pricing model and incredibly consistent service.

I have been a customer using their lawncare- fertilizer and weed control services for over 2 years now.The quality has deteriorated significantly starting this year- lot of weeds growing, the lawn color looks pathetic- i suspect they are cutting corners on the quality / quantity of fertilizer. The customer rep was very defensive when i called to report the issue, rather than trying to help fix it. I am NOT renewing my contract next year, its been a complete waste of money this year

Always prompt timing, any issues they come back and fix.

This company is the worst, I worked here for a while and they treated me horribly, they are slave drivers and the pay is little. Working with highly toxic chemicals and spraying them 12 hours a day ! I wonder how anyone could put this stuff on their lawn ! So glad I left . And so glad the court battle against this place won out !!! Zero zero zero

I do not recommend nature scape for yard service! They came out damaged my yard tore it up, then damaged my lilac plant and curbing with their machine. Did not call me to tell me this. I found all this out with my security cameras. They proceeded to leave me a bill as if the work was completed. I had to call them about this. The manager said she would be out to fix the damage. Never apologize it was a oh well!They sent someone out that did a terrible job attempting to finish the aerating...left my gate open which then my dog got out. Again no apology for this either. They still have not fixed the damage or returning my calls or emails. But are still sending me bills for the terrible work they did. A huge headache!! Terrible customer service and communication on their part! Avoid at all cost. This was the plymouth location.Update:I got a phone call from management in WI. We spoke. I did not trust to have them back out on my property because of everything. He stated I was not responsible for my bill due to their fault of the damage. Today I get in the mail a bill with a late charge! They can not get their act together! Not paying that bill...I have voicemail stating I dont have to pay. This company is a joke!

I have had a lot of lawn service providers over the last 19 years. Naturescape is the only one that has done a very good job for us. Staff addresses our concerns and talks to us when we have questions. Other companies just ignored us.

Naturescape and its management is a disaster. They have missed my appointment already 5 times. Every time they come up with irresponsible reasons for delay. I will never recommend them to anyone. Stay away!!

I had used them for a few years without any problems, But last year, their service and their 100% customer satisfaction guarantee fell short. They came out to aerate, and generally, you can SEE the actual plugs, last fall, I couldnt tell that they had done any work. They sent someone out to RE-do the aeration, but when that service tech arrived he decided he saw some and wasnt going to re-aerate. To come all that way and not provide the service was quite disappointing. I have since asked to be removed from their mailing list. And Just in case they want to state that they cant find records of us, its under C. Winter.

Previous issue was corrected to my satisfaction. Will consider using them again next season!

I switched back to Naturescape after horrible experiences with a competitor. I used them for years prior. I should not have switched.

They are not a reliable company. My yard doesnt look good. They said someone would be out by the end of the week and never showed up. Its June and they have done 1 application, the day before a winter storm that everyone knew about for about a week. Seems like a money grab, not sure there looking for repeat customers. Just fleecing people once.

Horrendous customer service. Its like pulling teeth. All the other negative reviewers have echoed my issues. Happy to take your money, impossible to get the work done. I had to call and email just to find out if/when the work would be done. all I ever hear is the same response; we dont have a set schedule yet but were out doing the work. Great, when will you do the work I paid for? Im done with these guys.

Cant get rid of creeping Charlie

Terribly disappointed with this company. If it allowed it I would give them zero stars. Have used them in the past and had no issues. It is June 1st and I am yet to get my first application of fertilizer that was paid for 2.5 months ago. I have never been contacted by them about the delay and only have received info when I called. Lots of apologies and excuses why it has not been done. $189 dollars to be literally 20% through the mowing season without any fertilizer yet. Save yourself some headache and do it yourself or pay someone else to do it. Lots of excuses about the weather but funny, I have seen their competitors out nonstop.

We had the mosquito service and was the absolute worst service ever. We paid for 4 treatments and they were to come every 3-4 weeks throughout the summer, but they came more like every 8 weeks and only after several calls. I had to call multiple times to get them to come out. Every time I would call, I would get an excuse or an assurance they would be out right away. Another week would pass and Id call again. I complained so much, they told me they would send a partial refund but of course I never got it. We had terrible customer service the year before and I should have trusted my gut and not signed up with them again, but I got several assurances that they would be very prompt. If I could give them zero stars, I would.

Signed up for lawn mowing service. Waited 4 weeks and no one came out or called. Canceled service and used another company.

Sprayed my lawn by mistake!!! Jumped my back fence and sprayed with the dog outside as well!!I give them a negative number

Excellent customer service! I ordered lawn care and aeration programs several days ago before I had known my husband ordered the same programs from another lawn compony. So I sent an email to plymouth offce to cancel my order last Friday and I received the cancellation confirmation email from the office the next day! Definitely recommend this office to my friends!

Had to chase them for 2 months to come out and have my aeration, overseed and tree fertilization done. Multiple times they said were coming out and did not. Finally came out when there was 2 of snow on the ground and didnt do my backyard! Another call and another day its finally all done. I wouldnt be surprised if they didnt even overseed. With all the snow I have no way of knowing. Im hiring a lawn service next spring for the season and it will not be NatureScape.

Not worth the money. My sod is a year old and naturescape has worked on it since day . There are tons of weeds and it hardly grows. I mow once every 2 weeks and my yard is irrigated and then it doesnt really need to be mowed. Not happy at all with the service.

Good service