I had a nightmare experience with this company. When they learned of my intention to tranfer my companys 401k to another custodian, they failed to share our request or act on it in a timely manner. Their neglect caused us to experience a significant loss in the market and prevented us from participating in the largest single quarter of growth in the past 10 years. Their personnel are uncooperative, and when asked to take responsibility their leadership responded with a rude and condescending letter. Changing their name to Latitude Retirement will not put enough lipstick on this pig to improve its image.