They contacted me immediately after my inquiry and were very professional. I really like that they kept me updated with text messages on the scheduling. They did a great job cleaning the carpet and added deodorizer to get the smells out when I expressed my main concern since the carpet was fairly new and had minimal wear and stains. Also, the payment was handled touchless online which is important during the pandemic and staying safe. I would not hesitate to use Thems service any time I need carpet cleaning.