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PigeonShip
1082 W 700 S suite b, Pleasant Grove, UT 84062, United States
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PigeonShip

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Be
Review №1

First time a delivery from PigeonShip. I like the tracking and the delivery person was very polite and personable. Thank you!

S
Review №2

Very fast shipping. I also liked that they keep you updated on where you’re package is and if you are the next person scheduled for delivery.

Ka
Review №3

Drivers are the absolute best!! Friendly. Careful with your packages.

Pa
Review №4

The shipment is fast. However, I have emailed the team to ask them put the parcel inside my glass enclosure. But they just put it outside. Since there are too many stealing in the neighborhood, it was lucky my husband happened to be leaving the house and caught the delivery. Otherwise because the color of my parcel is so sharp, I dont know if it will still be there when I arrive home!

D
Review №5

I placed my order Thursday night and it was delivered to me the next day. That s fast service

Ni
Review №6

Shoppers order. No real time tracking. Tracking indicates delivery March 5 by 5pm. Online chat with them on March 9 - told would be delivered that day. Online chat with them today (March 12) and told would be delivered March 16. Please go back to Canada Post Shoppers Drug Mart. Dont give your dollars to some low service level American Company.

Ah
Review №7

Package was delivered in timely manner and in perfect condition. There are 6 glass containers in my package and all are intact. I had a previous experience with another delivery company and the glass containers are all broken. PigeonShip, well done!

Me
Review №8

First time receiving anything from PigeonShip. Can’t believe how fast! Very impressed with the service; emails and texts of shipment. Driver rang the doorbell which is great 😊 then you know your package is at the front door.

NI
Review №9

My order was placed Tuesday evening and arrived Friday, so a quick delivery. My parcel was placed right at my front doorstep which I appreciated. I only wish that they would ring the doorbell to notify me of the delivery. Otherwise, the package sits on the doorstep longer than it needs to and risks being stolen. Ring the doorbell and I’ll change my rating from good to great!

Mi
Review №10

Same day service is important for people in my situation. Im in a lot of pain and getting what I need fairly quickly is important to me. So Im really happy with service, delivery time is good too.

Bo
Review №11

Great customer service. We did not hear the knock at the door first attempt, the delivery man called and text us to let us know. Excellent communication, he returned promptly and delivered.Thank you

Ma
Review №12

Sent me text in French instead of English - the only reason they got a 4 instead of 5.Same day service is wonderful.Courier was polite and respectful.Very pleased with the service

Ba
Review №13

They were really good about following the directions on the label. To find my front door seems to be an issue with some agencies, but never had an issue with them. They always ensured my product was safe, easy to find and ensured it was sitting in the weather (as it’s frozen food)

Ev
Review №14

The first shipment I asked for the driver to ring doorbell. They did not and the box sat outside for hours.The next shipment I complained in advance about this and they did ring the doorbell.If you continue to ring the doorbell but without me having to send a message each time, I will give you 5 stars.Please never leave parcels outside without ringing the bell. It takes only a fraction of a second. Thank you.

De
Review №15

Very pleased. My package arrived 15 ahead of estimated delivery time, with a text to warn me in advance and a confirmation picture afterwards. So efficient, and great communication. I will definitely use the service again. Thank you.

Do
Review №16

Great timely delivery. I would have liked them to buzz at the main condo entrance to let me know my parcel was arriving.

X
Review №17

Always a great experience when I receive parcels from this company. I got many parcels from them, they are fast and only one time I had a issue they were very quick to resolve.Every time I see Pigeon is going to deliver something for me, it puts me a smile on my face :)

Ke
Review №18

Shipment came quickly, which was great. Disappointed, however, that the driver didn’t ring the doorbell to at least attempt notification if it’s arrival. Our doorbell cam shows him simply placing the package on the stoop and leaving. Otherwise, good, efficient service.

Ni
Review №19

The delivery guy called and I had just left my house for a quick errand. I was 2 minutes away and he agreed to wait for me to come back, which was extremely nice of him!

Li
Review №20

My order came faster than expected! Ordered on Saturday and it arrived mid-day Monday. Excited to use my new products!

Pr
Review №21

Very good service, very professional... delivery driver waited 1 hr outside my building to deliver me package. Thanks so much guys ...very helpful... if there is 10 stars i would have given that.Thanks so much such a gd driver.

Me
Review №22

I missed work to accept this delivery, it never arrived, no communication from the driver. I had to contact customer service and was told the driver ran out of time. 2nd day: tracker was not updated, so I contact customer service to verify the shipment. Im told there is a problem with the postal code, but the driver had already left and delivery is not possible today. NO ONE CONTACTED ME TO CORRECT THE ISSUE, I had to chase them. Delivery scheduled for tomorrow, if it does not arrive I will be making a police report for theft.

Jo
Review №23

Our place is not easy to find however, even during this crazy busy delivery season with many new drivers Pigeon never lets us down. Follow protocols and leave packages in safe dry spots. They almost always phone or text if they are unsure - high level of communication direct with the delivery person which also makes it a seamless experience.

Te
Review №24

Very happy. I was informed about delivery through the e-mail. It came sooner than expected. Thank you .

Vi
Review №25

I placed an order with Shoppers Drug Mart on standard shipping which was handled by PigeonShip, I thought it will take a week to arrive but it came within 3 days. Great speed and timely notification. Very happy! 😊

GM
Review №26

Great service! Timely updates on delivery. Pic with completed delivery notification incl actual house number as a confirmation.

Je
Review №27

This is the 2nd time Ive ordered items from Pharmaprix shipped by PigeonShip .Highly recommended. Well packaged in a sturdy box.

Sh
Review №28

Fast delivery, and exactly when promised. Only complaint is the package was placed in full view of the street, when it could have been hidden between the doors. (No one was home for several hours.)

Pa
Review №29

Thank you so much for your very fast delivery and appreciate the picture showing it has been dropped off.Pat Allen

An
Review №30

The delivery agent was very professional and went beyond his duties in making sure my package was delivered safely. Great service.

Sh
Review №31

Delivery arrived quickly and in good repair. Lost one star as driver did not ring doorbell or knock. Had I not been checking regularly its possible my package would have been stolen since I was not alerted of its arrival. Unfortunately there are many desperate folks out there watching peoples front doors looking to steal goods. Important for drivers to let customers know when item has arrived.

Cl
Review №32

Great quality delivery service! Very fast. Excellent communication while the package was en route.

Sc
Review №33

My delivery was missed because someone delivering called with a blocked number to confirm delivery. No message was left and the tracking was never updated, it still shows in transit with the original due date. I had to contact the seller directly and have another shipment made, as the chat function on the tracking app was unresponsive as well.

T
Review №34

Super delivery. Delivered at a reasonable time. Happy with your service. Thank you!

Ma
Review №35

It was easy to order and get it to my house was fast. Thank you for your fantastic service!!

Ch
Review №36

Always amazing delivery time and minimal packaging. Thank you. Unfortunately on this delivery one of the bags of epsom salt had a hole in it. I’m not sure if that was you or Shoppers.. a bit of a mess.

Ba
Review №37

I have had many deliveries now. only 1 hiccup my first order. Ever since the drivers have always arrived on time or early and have been pleasant to deal with so all in all I think they are a great service

Br
Review №38

Do they even exist? The tracking website is unresponsive. It doesnt show where my package is and the estimated delivery date is extremely inaccurate. No one is ever online on the live chat. No one responds to my email. Every call gets hung up after 3 minutes of waiting on hold. No idea what is going on with their delivery, their website, or their customer service. Where are their employees?? Completely awful!!

B
Review №39

Always the best. Drivers are friendly, professional and always on time or text that they might be a few mins late.

bl
Review №40

Fast, responsive delivery. The photo proof of delivery was quite artistic, as well. Kudos to the driver!

Me
Review №41

During COVID I have ordered from Shoppers Drug Mart several times, this delivery service is awesome, keeps you updated, tells you to e-mail them with any issue or mis information, and let’s you know when your package is on route. 5 stars for me. Also I love the name!

Ma
Review №42

They tried around 09:30am: I placed the order earlier that same day. I missed them because their delivery was too quick. But the best point was they returned to deliver my order around 6:00PM. Now that was a display of determination.I thank you for your diligence.Mark

Ti
Review №43

Shoppers order stolen by Pigeonship. They did not deliver my package - whether they kept it or threw it out, Ill never know. Already contacted the BBB and media outlets because I can see from these reviews that I am not alone. The tracking did not work, the delivery pic was just text - no link of any kind. Sent multiple help tickets online and not a single one was responded to. Contacted chat on the 15th after my delivery date was the 12th - was told to wait until the 22nd. Contacted them today (the 24th) and was given the brush off again. No one can tell me where my package is, or why it was marked delivered (despite the chat agent confirming that the delivery notification was sent in error) and although I was not abusive the chat agent departed the chat after telling me I could call in to complain if I still had a problem with waiting even longer. **If this happens to you - please ALSO contact media outlets, tweet about it, etc - if enough people complain tangible action can be taken in order to do something about this deplorable company!

Ti
Review №44

Shoppers Drug Mart order. Tracking said delivery by March 9th. Nothing delivered. Customer service was contacted and I was told it would arrive by March 13th. Still nothing. Then I contacted customer service again but this time there was no response. It’s March 17th and still no package AND the tracking information hasn’t been updated once. It still says delivery by March 9th. Why did SDM change their shipping contract? So much better with Canadapost.

Hu
Review №45

Excellent team work from online to the door🥰♥️⚘Absolutely 🥰♥️good quality satisfaction 100%

Su
Review №46

Ordered from Shoppers Drug Mart yesterday afternoon, delivered this morning. Item left exactly where I requested and was notified upon delivery with a picture showing the parcel. Second time I have ordered from shoppers recently. Free shipping, used optimum points. Excellent service and flawless delivery. Very impressed.

Le
Review №47

I appreciated receiving a text notifying me that the delivery was on the way. And, the driver walked it up to the front door for a secure drop.

Je
Review №48

Super fast good communication would be nice if the driver showed up with music a little more moderate dressed a little more professionally.

Ta
Review №49

It has improved quite a bit. The delivery driver is also very polite and its nice to be greeted by a kind person.

Yu
Review №50

When I placed my order from shoppers beauty, I left a extra comment about my unit buzz number. But the mail carrier only took a photo in front of my building without calling or trying to attempt delivery. Finally my parcel went back to warehouse without any notice to me! Nobody takes responsibility and apologizes about this even though it is Not customer’s mistake but their mistakes! I placed my order on Sep 2 but still I haven’t received my parcel. I asked and wrote an email tons of times but they don’t answer about re-shipping clearly. I wasted my time and emotional energy during last 10 days. I was so stressful and frustrated. Be aware this company! Unprofessional!!

Al
Review №51

Never any problems. Only once, delivery was delayed till next day...not the end of the world, either. Will keep using your service just, could you ask the delivery people to be a bit more congenial? They have a tendency to throw the package at you and run!?

Na
Review №52

Great Service. They said my item will be delivered at 8 pm and it was at my door at 7;50pm. Thanks a lot

Do
Review №53

Prompt delivery, polite and responsible driver as well. Customer service is also really solid.

Ba
Review №54

The delivery was scheduled between 3pm-7pm. Driver arrived at 3:30pm. Awesome!

Lo
Review №55

Exceptional delivery service that I have compared to major service providers. The parcel arrived slightly later than expected on Sunday night and I missed the call to let the deliverman to get in the building. When I reached out to the deliverman, he said he would come back shortly and get the delivery done. Given current situation, its understandable delay is normal to service providers. Especially its been used by the major service provider to cover its mismanagement and low efficiency. As I still have parcels expected to be delivered by other service provider. But the delivery dates have been delaying from time to time as if Im expecting overseas shipment for more than 15 days just for local parcels. The service from PigeonShip this time was impressive. They deserve positive comment.

Jo
Review №56

I was offered an option to better the delivery service by offering extra information. I replied to the original email sent with some tweaks to how to deliver to my strange address and voila there was my package 3 days early exactly where I suggested they drop it. What an amazing service!

Ly
Review №57

Great. Kept in touch constantly. Delivered with a photo to prove it and sent to email. Only thing was they never rang the doorbell to call me to pick it up! Someone else could have retrieved it before I was able to.

Ju
Review №58

Shipping is great but could the driver please just knock on the door to let us know the package has arrived. Anyone can see it and could be stolen.

An
Review №59

Fast, efficient, delivered to my door. Polite, very pleased with service

Al
Review №60

The shipper was making sure that he delivered the package to the right address by taking a photo with his cell at the number of the house.

CI
Review №61

They were quick and responsive. I think by mistake I ordered an extra glasses which I really didnt need. I thought it will be too time consuming to change the order or. send. back the extra glasses.

Sa
Review №62

Satisfied, your staff Tzila at finch and yonge was extremely helpful and although the item wasnt available in the stuck, she searched and found it online and i ordered in the store.Shoppers beauty needs more staff like her.The packaged delivered on time.Thanks.

Re
Review №63

I was expecting to wait at least a week for delivery.I was so delighted to see the package waiting for me at my door. It took less than two days. How great is that? Very.Bravo!renee

Ni
Review №64

I really appreciate that the package arrive just infront of my door ! I have to kids and sometimes the leaves the packages at the entrance door and I can’t to keep my package and some one stilled, but this morning, the box was just in front of my door ! Really appreciate 5/5 Tks to the guy .

Al
Review №65

The service in Québec was badly as poste canada but better that intelcom because he does not lost you packet. But he far away on the dealine.You pay extrat for a day delivery are receive it tomorrow. Why compagnie give deadline if they can get it.

Sa
Review №66

Delivery was fast. Thank you for a great service!

L
Review №67

I really appreciated the down to the minutes alert my shipment was soon to arrive .So important to ensure safe delivery and receipt of item.

sc
Review №68

Fast, friendly and I liked that they sent an email in case there was any information I needed to change.

Ge
Review №69

Delivered early and polite driver. Awsome experience

Em
Review №70

Delivered quickly and in very good shape. However, would have been nice if the parcel had been tucked out of the way and not left of full view of potential porch pirates.

Ya
Review №71

The delivery person failed to wear a mask and refused when politely asked to wear a mask, then argued about it.this delivery company is unsafe and spreading disease

Do
Review №72

So my first experience wasnt exactly the GREATEST, But by the end of the day.I was happy.*Company was new, my tracking didnt work.But it came by the end of the day and the delivery guy was a nice guy.*As long as the tracking works.I have ZERO complaints.

Iz
Review №73

It was great and fast service. Will definitely recommend this service.

Ch
Review №74

I placed an order with Shoppers Drug Mart and used the standard shipping which was handled by PigeonShip, I thought it will take a week to arrive but it came within 3 days. Great speed and timely notification.

Yi
Review №75

I was informed that my package would be delivered on Sept. 7 before 8 PM but nothing was delivered. I sent a request to PigenonShip, was told since Sept. 7 is a holiday, the package will be delivered on Sept. 8 before 8pm. There is still no package to be delivered. The shipment tracking page is useless since the status is never updated. I dont care if my package will be delivered 5 days later. I just simply want to know if it has been delivered or not. I am very frustrated with the services which do not even deserve a one star.

Jo
Review №76

Amazing customer support. Kept in touch with me from the time order was sent out. Thanks!

Sh
Review №77

The first shipment I recd from pigeonship was terrible!The driver threw the box at my front door..My daughters and I just laughed because we couldnt believe it!The second time was fine.Shoppers uses them for delivering so I have to use them.

Er
Review №78

Efficient and speedy service... love it!

Ra
Review №79

Ordered some items from shoppers online and was extremely surprised to see them at my door so quickly (within a day during the weekend) via standard shipping. Best shipping experience Ive ever had, also appreciated the update emails and how accurate they were. Good job and thanks!

Sy
Review №80

Great service and fast delivery. Tracking was easy as well.

Jo
Review №81

Thank you. The delivery was very quick. I live in a condo and my package was delivered right to my door and the package was in pristine condition.

Sh
Review №82

I ordered some beauty products from Shoppers Drug Mart just 2 days ago and my package just arrived! I received an email advising my package was getting ready to be shipped and then another email advising my package was shipped. I had same great service when I ordered from Shoppers Drug Mart 3 weeks ago. Thank you for the amazing fast service.

JE
Review №83

I have great experience with Pigeon ship. The people delivering my parcels are polite . Thank you.

Al
Review №84

The delivery was fast and the person making the delivery was super friendly and stuck around until I got down to meet him since my buzzer didnt work. Awesome job!

Rh
Review №85

I wish all delivery companies worked this fast and competently!

s.
Review №86

Ordered from Amazon yesterday morning and received delivery this morning just after 9:00 am. Fast delivery. Great!

Dr
Review №87

Very Efficient delivery. My parcel arrived fast than expected and in excellent condition. I am impressed by this service!

We
Review №88

I am delighted with this system. Order placed and everything shows up

Su
Review №89

I’ve had a lot of bad experiences with independent delivery companies. So, imagine my surprise when this one was great! The package arrived really quickly and was delivered right to my door (I live in a walk-up). The delivery person was also very nice and polite. I’m genuinely impressed. Thank you!

pa
Review №90

It is a wonderful company to have a delivery. It comes on time. The gentleman was very pleasant . All in all it is the best delivery and I have used many.

Li
Review №91

Excellent service. Thank you, very much appreciated.

Ja
Review №92

I received the parcel earlier than I expected. the item was well packaged and a slip was included in the box in case the item had to be returned.

Ju
Review №93

I ordered my persol a couple days ago and they arrived today in great condition very professional would you come again thank you

Ka
Review №94

I placed an order for delivery with Shoppers Drug Mart. I was contacted promptly by Pigeon ship to confirm my address and provide any special instructions. The Pigeon agent got back to me almost immediately to clarify something. The package was delivered ahead of schedule and left exactly where I asked for it to be left. Very impressed.

Jo
Review №95

Prompt delivery and followed instructions. Great service!

Ni
Review №96

Goods arrived faster than expected, I appreciate it! They also sent a image as POD (Proof of Delivery) of the box and the number sign of the house, I find it really cute! But I suggest the driver to be included in the photo with a smile as well! :D

Sh
Review №97

Really great delivery service. Delivered exactly when they said it would be and even left a picture of where the item was delivered!

Al
Review №98

Deliveries have arrived as scheduled, and delivery staff is always friendly. Thanks!

ar
Review №99

Due to a previous bad delivery experience, I asked that the delivery be put in a secure place, out of sight of the street. I also asked that the doorbell be rung to alert me to the arrival of the package. Both requests were fulfilled for this delivery. I appreciate PigeonPosts responsiveness to my request and am happy to report that this delivery went smoothly.

An
Review №100

What a great experience. PigeonShip emailed to ask custom instructions. And they notified me as I requested. Plus they sent me a picture confirming delivery. Delivery was super quick too. Totally delighted by their service.

Information
13 Photos
100 Comments
4.9 Rating
  • Address:1082 W 700 S suite b, Pleasant Grove, UT 84062, United States
  • Site:http://pigeonship.com/
  • Phone:+1 844-674-4366
Categories
  • Courier service
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9am–5pm
  • Sunday:9am–5pm
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