City of Plano Environmental is hands down the best in Texas!! After all of the storm debris they have been hard at work collecting as fast as they can. Even late in the evening!! Im so proud to live in Plano and am thankful for our hard-working and dedicated city employees.

Maria was very professional, courteous & patient in handling my request for replacement of broken trash cart. Excellent customer service!

Just moved to Plano and I have not had this much trouble with waste management services ever. They pick up only what they want. My girlfriend and I are freaks about recycling and do our best to recycle anything that is plastic or cardboard or has the little recycling sign on it. Well now I feel like I’m being forced to throw all this plastic and cardboard stuff in the trash because the City Refuses to pick it up.

I worked at the landfill today and it was lovely.

Would it be possible for them to be consistent with their trash pickup services? Gees, one week Im doing everything right, the next Im not. On this week you had a driver who went above and beyond to pick up the yard trimmings. What about my above and beyond for stacking everything the way it should be? Or the fact that Ive done everything as indicated on the notice? Ugh. Its so frustrating.Oh, and it would be nice to have someone on the customer service line talk to me with just a tad more respect. The lady was so condescending and short with me. Lady, its not rocket science. I followed what was said on the notice and yet you kept pressing a different issue all together. She wasnt listening to me, just hearing someone on the line.

The supervisor is incredibly rude and unprofessional. His staff that answers phones is amazing and very friendly. As for him, talking to him left a very poor impression with me. Not happy

Easy access, great set up

After 23 years of perfectly acceptable service, the waste service driver on our route has changed and the new kid cant seem to do his job of picking up the garbage each week unless he can do the least amount of work possible. Ive spoken with a supervisor and we both agreed on the can location. Disregarding my argument that neighbors also have cans located less than perfect or close to a fence but appear to still receive service. The driver has failed multiple weeks to execute his duties in an acceptable manner. Complaints to the city are not satisfactorily resolved.

Have had Plano Services since ‘92. Best of any of the nine cities we’ve lived in.

It is a constant battle to get the drivers to empty our recycling cans. We requested two cans so we would have room for all the recyclables. However, more and more, it seems that the drivers either do not empty the cans or simply empty just one.

Always friendly! We’ve never had a problem.

All the negative reviews prompted me to appreciate the drivers servicing the Kingsbury dr for the last 23 years for the garbage and recycle pick without missing a day and leaving the cans in its place. If the supervisors are reviewing this please share this so they know their haed work is aprreciated.Thanks

So glad to have recycle collection and tree trimming collection! The trash collectors vary in quality of work, but a same-day call to the office always solves any problem!

Quick and easy.

Excellent service and programs from this department. We have lived in Plano since 1992 and the service seems to get better all the time. Best improvement was to go to the roll-out recycle containers just like the trash/garbage. Recycled materials is the largest part of our household garbage. They also have a free service to pickup hazardous household chemicals; just call to make an appointment. Bulk trash pickup is done monthly; check the website for the schedule for your neighborhood. Or you can take trash yourself to the Custer Rd transfer station. Check the website how to get in to dump your stuff. And they have information where and how to dispose of electronic equipment (TVs, cables, etc) for recycle on the city website.

They close at 4:30pm they just turned me around

Rude! I called them and one of the ladies were yelling at me when i asked her a question.

Great friendly staff and free