This place was SO helpful to me and quite literally saved my life. I cannot recommend it enough! They will go out of their way to help keep you mentally and physically safe. Thank you to everyone there who helped me through the toughest time of my life!

While my personal experience with Changes Plano location is limited to picking up and attending occasional family sessions at the request of my younger sibling, all of the staff Ive encountered have been helpful, accommodating, professional, and overall a pleasure to interact with. The building is easy to locate, and the interior is well kept and inviting. Although I cant directly attest to the quality of their services, my sibling claims theyve been exceptionally helpful in every regard.

My first choice for patients who need a day program. Their evening programs help my patients maintain their job and work on their psychiatric issues at the same time. Highly recommend to anyone who needs this level of care. Competent staff and professionalism at its best.

AVOID!! This place was awful. They called CPS on my parents for literally no reason and then decided to give me false diagnoses to falsely put me in inpatient care and they send my family confidential illegal documents of other patients, by an accident and the staff treated me horribly.

Man! I would have never considered group therapy but I attended the faith based with therapist Rick G and I think it was amazing and I learned so much.

One of the best IOP/PHP in Collins county. I went to another local program and they lied to me. They were not in network with my insurance and charged me $5000 for 1 week. Changes was in network with my insurance and their program was also very helpful. Changes in a God send for anyone who is looking for help to learn coping skills. Their staff is super friendly and courteous.

Top notch staff. Good-hearted people who care, changing patients’ lives.

My baby boy was not a good fit and needed inpatient care after 3 days here..They were so great to help me find one and were very concerned..

Came here for help with GAD and Major Depression, and learned so, SO much to help. Very small, and friendly, with a max of ~10 adolescents, normally in 2 groups, with adults getting help in the other half of the building (no contact with the adolescents).No suffocating surveillance, while making sure we are all safe and okay. Pretty much no aggressive or threatening behavior allowed, whether towards others, authority, or your self, so no need to worry about any harm coming from being here.We all have blood drawn as well as a urine sample when we first come, and see the therapists, doctor, nurse, and psychiatrist on our first or second day.The adolecent therapists, Amber and Neelima, are skilled at helping you process, and teaching you as much as they can. Davis, the school liason (and so much more) and Gerald are wonderful people who help us in general and are there to talk to for help or just hang out with during lunch and school time. The nurse, Tanya, is super friendly, and the Psychiatrist, Dr.Tiaba is wonderful at balancing, perscribing, or weaning medications, and she spends time with you (10-40 minutes, every Tuesday and Thursday normally), working to help you change your mindset with helpful metaphors and reality checks.Im so thankful that Ive been able to come here, and stay for so long (8-9 weeks!), as they work very hard to help with insurance and schools.Stepping from PHP to IOP is hardly different, with one less Physiatrist visit a week, and everything else about the group and schedule remains the same, so that you can continue your progress with just as much attention.You normally have one Family session a week, as the therapists recognize that its never just one person, and everything plays off each family member. They help provide support for the adolescents to speak truthfully with parents while keeping the conversations safe and productive.If you are looking for a place to send your struggling teen or are a teen looking for help before its too late, please consider Changes. You wont regret it.Best of luck!

Misdiagnosed treatmentI enrolled my child to help in the transition of schools and to address coping skills from bullying .On my child’s 4th day of care the group therapist, who turned out to be intern, stated that her supervisor and the Dr on staff supported the decision for my child to be admitted as inpatient. My husband and I disputed this unfounded recommendation, which resulted in an intrusive unwarranted visit by CPS. The case was opened and closed, by CPS the same day with CPS disagreeing with “Changes of Plano” staff assessment that my child was a threat to self and we as parents where endangering our child by not agreeing to admit her into a inpatient program .My child had been upset about being forced to give urine and blood samples (that left bruising) without my knowledge, My child requested for parents to be notified and an opportunity to go elsewhere. The counselor told my daughter no. I entered my child as IOP, in which I was advised no doctor or medication management will be required for me to pursue this option. My child was exposed to coercion and manipulation because she decided not to talk to the therapist and how she rated a daily check sheet that one day .She was told by counselor that if you tell me who you are upset with, you will not have to go to inpatient. She also told my child that if we did not agree to admit her that CPS will be called .This his not how to treat a child with anxiety. I asked a different staff member how my child did that day and I was told it was the best day yet . Two hrs after leaving facility my child had attended 3 and half hours of dance classes and toured and shadowed a new school the following morning. Not a child I would consider at risk . I should have known all the great reviews of “Changes of Frisco and Changes of Plano” were suspect after finding out the program was relatively new and all reviews made in a short period of time .Two weeks ago, I reached out to the CEO and the senior supervisor and have not heard back from either person . I did have an internal investigator reach out and I am currently waiting to hear back .

This is the best outpatient center in Dallas; I learned a lot about how to help myself be a better me, and got great medication management. However, if you smoke weed beware : they have a policy that marijuana has to be out of your system within 30 days or they will discharge you. I find that to be quite unfair because it really depends on the person and how much and how long they smoked, it can take up to 3 months to pass a urine test. Their lab also gave me a false positive for methamphetamines (I have never even seen meth, much less used it) and because of that I was treated quite rudely. They were completely unfair, telling me it was scientifically proven that weed should be out of my system within a month and that they had scientific proof that I had done meth. That test result caused me to be discharged from the program even though I had been clean from weed for 2 months and never done any other drugs. I came to this program for help with my depression and anxiety and was told I was a lying drug addict and kicked out.

They were very kind and helpful.

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