Imaging spectrum went above and beyond. Salesman Steve was great at calling me back and letting me know the printer I wanted was in stocked and it was shipped immediately. Unfortunately FedEx delivered my printer to the wrong house and it was lost. Then Christina was on top of it and was able to file a claim with FedEx. The minute the printer was back in stocked, it was instantly shipped and I got it the next day. I would definitely do business with them again.

I rarely leave reviews but I feel obligated to return something for Imaging Spectrum’s overachieving customer service. Bill Vahrenkamp has come through for me and many others on Facebook, countless times. He’s usually the only one to respond to help people within minutes and always finds the solution for their photo booth or printer problems. Sometimes even late at night and for nothing in return. Also, their shipping is extremely fast and accurate and always arrives early. Thanks again Imaging Spectrum!

Late yesterday evening after normal business hours (they were closed)an associate answered my phone call. I needed a small amount ofink for a pair of Epson P series printers. It was not an emergency,we were definitely after hours for shipping... this morning around9:15am... FedEx arrives with my ink. Someone on their team decidedto not miss the opportunity to again demonstrate the amazingly consistent superior customer services that this company delivers every day. exceptional, professional services.jim bean, professional photographer

Steve helped me through the process of picking and buying my first large format printer and I couldnt be happier with what I got. Great service and navigation through some issues Epson were having due to to covid.

We have purchased several Mitsubishi D70s through Imaging Spectrum and they have been awesome - both the machines and Imaging Spectrum. We value our working relationship with product and support. Each time that we need supplies - we only go through Imaging Spectrum. That you for having quality products and quality staff!

Always the best place for printers, printer supplies, and great customer service.

I always love my experience with Imaging Spectrum. They make ordering super easy and speedy, and I usually have my products within 2-3 days from placing my order.

Very pleased with my experience. Quick shipping and arrived in perfect condition. Thank you.

Steve, Bill and the rest of the cast and crew at Imaging spectrum run a great business. Everyone is personable, professional and extremely helpful. Always a pleasure to do business with. Keep up the great work and thank you for making life just a bit easier!

Laura is the most condescending know it all little b-word in the entire photo booth industry. Go to B&H or FotoClub if you want to be treated with respect.

This is NOT a vindictive email - it is 100% true in all aspects. I am glad some people have had a good experience. But mine has been horrible.The sales guy seems really nice and very attentive however,Their support - pretty terrible. You call for help and they are short and uninformative. Get annoyed at every question and make you feel belittled. This applies to Darkroom support as well.Products - the most archaic cumbersome and horrible printers you could buy. Our Brava printer stopped working after a few uses and they asked us to watch a video that basically shows how to disassemble the entire printer with tiny screws in corners and tight spots so you can see if a piece of paper is stuck in a roller. Then putting it back together is practically impossible as screws keep falling in between things and their locations are not made to work with easily. It is incredible that this company cant sell a modern product or that Darkroom cant make their product to work with any printer. I hate this printer and in turn this company for selling it and not telling me in advance the many problems I would encounter.

Great company! I started my photography business off with them 5 yrs ago. And they have always assisted me with any technical support questions. No matter if youre a beginner or a seasoned vet theyre always knowledgeable with your problem. Best prices on equipment as well. One stop shop!

17 years I have been working with this company & they have been the most powerful resource I have to be successful in what I do. A genuine company that will always take care of those who take care of them. Ronnie, Bill, Herb & the whole Imaging Spectrum crew are a class act & top notch. Thank you for always being there for me!

Ordered my first printer a few years ago from them. Ive always had great service, fast shipping, no issues. I love that I can call, ask questions about products and place my order.

I operate a wedding photo booth business and Imaging Spectrum is my go to place for high quality photo printers and supplies. I would highly recommend working with Imaging Spectrum.

This company gives a grade of customer service you just cant find anymore. They know their products and are enthusiastic to help. I have been a very long time customer of a giant New York online photo video store, and after working with these guys, I may never buy my equipment and supplies anywhere else. A big thanks to Bill and Mason for giving me all kinds of valuable information on my latest Photobooth printer upgrade.

Imaging Spectrum is a really great company to work with. We regularly get our photo printing supplies from them. Shipping is super fast. They have also helped me when I questions about my printer.

These guys are awesome. Ready for any question you got and more than happy to help you get exactly what you need - not oversell you on something you cant use. Will be doing business with them for a long time.

Had an amazing experience with this company. The woman who helped me was extremely knowledgeable and was able to help me with all my questions and needs!! 10/10 would recommend.

Today, I called this location with some questions regarding wireless printing and the gentleman who answered was very helpful and nice. He invited me to the showroom to check out some of the printers, so I took him up on the offer. Unfortunately, I couldn’t remember his name and was greeted by a lady at the front desk. She came over to assist and I asked a few questions about printers and wireless printing solutions, and let me say WOW! She made so many assumptions and went on about how bad wireless printing can be for PhotoBooth solutions. She also mentioned owning a PhotoBooth and how bad iPad PhotoBooth’s are. She said we shouldn’t expect to make $1000 for an event with that type of booth. I understand iPads are not as good as a DSLR, but there’s a market for everyone and it’s not her place to assume anything. I went in the store with the intention of purchasing a printing solution, but I just couldn’t taker her negativity and arrogance! I normally don’t leave reviews, but this woman really struck a nerve!

This company has great customer service and technical support. I highly recommend using them for all your printing needs. They have always exceeded my expectations!

Working with this company for many years. Im satisfied with the service and I can say that Im a happy customer. Based on my experience I would recommend the Imaging Spectrum for all your printer and printer supply needs.

Great people who have always come through for me when I called at the last minute for printers and media.Ill always go to the friendly humans at Imaging Spectrum first before the robot retailers. Thank you!

Excellent Service! I first visited to find a sub dye printer. Bill who is part of their technical staff was great with demoing the printers. I returned to pick up a refurbed printer and supplies. The experience was fantastic.

Leah is amazing! Helped me with all I needed. Staff is very knowledgable and will help with anything you need! Thanks guys!

This is an awesome company. I will be purchasing my supplies for them! They have a great web site.

Wonderful company to business with. Prices are very competitive and most of they want their customer to be happy with their puchase. Very knowledgable staff and easy to get in touch with. Peace of mind through being able to reach out to them any time is worth its weight in gold. Five start rating based on price, value, product knowledge, and loyalty to the customer as well as customer service!

I have ordered media from this company for the past 2 years, and after never running into a media shortage at and event, it finally happened this weekend. Due to family emergencies and other things, we were unable to get the needed media ordered before i realized it and it was too late.. Steven and Christy from the office in Dallas, went above and beyond to get us the needed media... EVEN WHEN THE OFFICE WAS CLOSED.. We were able to swing by and pick it up on a Sunday.. much respect to this company and there products. Great pricing along with great service! Looking forward to the future buisness I’ll give to this company!

Make sure you only contact Mason for business needs. A+ Service. Thanks for all your help!

Bill, Steve and everyone there are the best. They go so far out of the standard customer service box for their clients.

I was a customer for a few years with this company, but after I was sold a defective product, they gave me the run around trying to get an RMA on it from the manufacturer. I was a very tedious process and in the end, this company was unwilling to offer a credit for a defective product, nor was the manufacturer. I will not be doing business with them anymore, because this is not how a customer should be treated.Its a shame because I did have good experiences with them in the past, but their post-sales support is very, very bad, especially given the amount of money spent on their products.

Such a wonderful company, staff are very knowledgeable and respectful. I would highly recommend to everyone.

I always get greeted in the lobby when I come in immediately and get my product fast, easy, and then Im out the door with !! Cant say enough about the excellent customer service

My experience has been quite negative with the sinfonia CHC-S1245 that I purchased. I am on my third box of media and only one box has actually worked. I called before ordering my most recent media box to make sure I was going to receive the exact same paper that worked for me and was told yes. However, I received different paper and my prints come out blurry with colored hues outlining the subjects.I have a deadline to meet and know that I will be losing money because imaging spectrum will not assist me over the weekend, so Ill have to order my prints while this clunker and 290.00 paper sit useless in my living room.

The customer service is great. The products are superb.

I am a professional photographer in Atlanta, GA. I have been purchasing ALL of our onsite printing materials from Imaging Spectrum for years - half a dozen printers, software suites, and thousands and thousands of prints worth of media for my DNP printers. My studio employees and I just adore the wealth of knowledge available when we call - their experience with all things onsite printing is a HUGE asset to us!! Knowledgeable, friendly, and QUICK to process/ship orders - they have it all!

Very knowledgeable staff, knows what their talking about, very helpful and patient.

Innovative, best customer service, and incredibly knowledgeable

If you purchase a printer from this company and it has issues plan for Imaging Spectrum to give you a big and long hassle!!They sent me to the manufacturer and once the manufacturer sent the printer back 6 months later they continued to give me a hassle even though I explained that I just want to exchange it and is willing to pay more money for a better brand or get the same one if need be (Note: I still have not been taken care off)If Laura answers the phone like she did today plan for horrible customer from a person who come off as if they can care less about what youre trying to do. She made me feel stupid for trying to correct the problem and like I was trying to get over on them, even though she sees the notes in the system.I asked Laura why is getting an exchange so hard? she explained that its Imaging Spectrums process.This is said because this is my source for printers and ink and has been for years... I just dont like how they are handling this issue or how Laura is so careless and nonchalant.I run a photo booth rental company so the printer is a big deal to me.

Very respectable company and fabulous customer service. I can always depend on Imaging Spectrum!

Good company, fast friendly service, great knowledge of the products

Great company, knowledgeable staff, awesome customer service.

Awesome Company with excellent customer service!

Great people who know there stuff

Fast accurate service with quality product

Excellent customer service, knowledgable, and friendly staff!!!

Great vendor to work with

Great, professional and friendly staff!

Great customer service

Best customer service!

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