Myra she is very helpfull and she is friendly and she advice me and she is very pation with the customer π₯°
Very very great people.I just love the way they handle business they are very professional and always keep me posted on things. Mayra and jessica are like the perfect duo they really are the best
The Reserve at Pebble Creek staff is AMAZING. They are so quick to respond! This is the best property I have lived at and I love calling it home for the past 3 years. It is quiet and very well maintained. I am loving all the upgrades from the new owners. Jessica and Myra are the best leasing staff and the office is always welcoming.If you are looking at this property to consider moving to - look no further!! Wish I could give it more stars!
Amazing staff Jessica and Myra make you feel like family. Amazing living from the forest vibe to being close to the city. Would 10/10 recommend to live here.
The staff at Reserve at pebble are amazing. Mayra and Jessica is super sweet, helpful and very attentive. They go above and beyond for you. I definitely recommend living here!
Beautiful apartments and amazing staff! With all the storm damage that took place last week, I am so impressed by the way the maintenance team and office staff took care of my family and I. I just resigned my lease and I feel so good about the things the come! Besides the great location, the new company Harbor Group is taking amazing care of the property and doing so many improvements. Couldnβt ask for a better experience!
Very helpful leasing staff and friendly supers. A bonfire pit would be cool, but I donβt want to ask for too much.
Mayra and Jessica are the best and very helpful staff of Reserve at Pebble Creek, they go above and beyond to help you. I strongly recommend living here
We have been here 3 years now and we LOVE our forever home- well at least till graduation! The location is the best with just 15min to almost anywhere- great schools as we started in elementary- now in middle school- and will feed into vines and Plano senior! New management is BOMB- everyone there is nice and inviting- they do become apart of your family as the communicate everything VERY WELL- and no matter who i deal with in the office or maintenance staff everyone knows whats going on so there isnt a lot of run around- or if they say let me call you back- ummm they do! All the upgrades they have done in the last year are amazing! Sooo there is nothing else for me to say except they are again AMAZING!!!
From beginning to ending process of finding an apartment home, the staff at Reserve at Pebble Creek Apartment Homes have been wonderful! Mayra provided outstanding customer service, was very thorough and prompt in responding to questions, concerns and emails.Jessica, the assistant manager is awesome, as well! She helped us out with our application process and made our experience hassle/stress free and we are very thankful and appreciative of her!Hector, the property manager is also very pleasant. The staff are all very friendly, welcoming and professional. THANK YOU all very much. We are thrilled to call Reserve at Pebble Creek our new home :)Side note: This apartment complex is awesome! Aside from pets control and valet trash, there are no additional unnecessary monthly fees and it we lucked out by finding an apartment home with everything we wanted for a good price! Apartments in the nearby surrounding areas are higher. We are very happy with our choice.
The maintenance and other staff at pebble creek are really good and nice, mostly our request for service was done very fast, this is our 4th month and my family and are very comfortable living in this apt area.
This is one of the best places I have lived in recent years, the Management has always gone above and beyond to make sure my needs are met. I sadly had to move out of state for my job but during the process I would like to think Jessica for being so helpful and understanding with my issues. Jessica was there to help me every step of the way regardless of how many times I would bug here with questions.
I love Mayra and Jessica. They really helped me out moving in. I love my apartment and the area. The office is super helpful and very nice!!
The management and staff at @ Reserve are best in class. They all strive to give the greatest service possible. A lot of negative reviews below, consisting of pure inconsideration for these trying times we are experiencing. Excellent location, nice apartment, and good people.
The entire staff are amazing! They are available to help with anything we need. They are all extremely professional, knowledgeable, and personable. By far, the best office we have ever experienced! They really care about their residents.
Mayra was wonderful! She answered all my questions and really made me feel at home at Reserve. The property was top of my list, but after my tour and excellent service from Mayra, it was the ONLY one worth applying for. The finishes, property amenities, and floor plans were amazing.
This place is super nice friendly staff Mayra and Jessica have been great! Iβm happy to call this place home! The area is beautiful Very nice staff .
I highly recommend checking this place out, we went in to view an apartment and received nothing but the best as soon as we stepped in the door. The office ladies ( Jessica & Mayra) were so kind and answered any and all questions we had. They really went above & beyond for us. So far this place is at the top of our favorite list..
Such a beautiful place! Perfect location to walk to shops and restaurants! The staff was so helpful! Definitely recommend these beautiful homes.
Im changing my review of this apartment complex. The former management company let this complex go big time and we had a lot of issues with them. However, the new company seems significantly better to work with and is way more receptive to issues. There is a definite difference and now this place is living up to its potential. Everyone at the front office is great to work with now that the management of the complex changed. Definitely recommend it now!
I will like to thanks Mayra for the assistance she give me and attention in all processAnd Iβm happy living in this complex!
I currently reside here, and I have done so for 3 years. My fiance and I originally moved into a small one bedroom and never had any issue with the unit, other than some weak/poor carpet patching. That was under the old management, and was largely uneventful.This year we transferred to a larger 3 bedroom unit, the transfer process was easy enough, and Mayra and Jessica were and are incredibly patient and helpful throughout that process.We were unable to walk our new unit until the day we were moving in, the unit was just not ready in time to walk it. Unfortunately the new is in slight disrepair, due to the foundation shifting. Upon moving in the unit was not properly cleaned, though this was a minor issue as we were moving in and had to reclean anyways. The complex eventually did clean the air ducts and vents after a month or so of waiting.Our stove sparked and briefly caught fire due to faulty wiring causing a spark to ignite the wiring on the stovetop burners. This has rendered the right burners unsafe, but maintenance is adamant that they cant see the problem.Our fridge was constantly leaking water into itself and soaking all of our food within the fridge. It took about a month before maintenance and management replaced the fridge, and it now works as it should.The front door, patio doors, and windows have gaps caused by the shifting of the foundation over time. This has lead to us paying a much larger electricity bill over the summer, a much hotter apartment (average is about 78 degrees in the summer), and many more pests entering through thru cracks. Maintenance applied a basic fix of weather stripping for the front door, and shimmed up the patio door along with more weather stripping for the patio door. However these efforts still leave considerable gaps in both doors, as well as in every window in the apartment. I have not heard back in some time regarding the windows and at this point my only hope is that the winter is somewhat pleasant as I live in a psuedo climate controlled unit it seems.I understand COVID has impacted Harbor group and Reserve at pebblecreek, but I am unable to fathom why I cannot receive an answer, or an update, or any correspondence regarding these issues. I have submitted the work orders, and when maintenance arrives they simply do what they can, usually a basic band aid fix, and then apologize that they cant do more. This isnt maintenances fault, this is just disappointing.I would not recommend living here until you can confirm your unit has no damages or issues and are confident you will not have any issues. Had I known then what I would be living with I would not have moved. I will update this should anything change. I hope this helps, thanks.
The office never EVER respond to the phones... So the emails! I have more than 4 sent and never got response even for just letting me know that they have received it. The water bills since the new management stepped in and changed the vendor are sky high. How fun I was complaining before?! π€¦Its really getting worse and worse... And the office is still closed even all other management are partially open. Really?!
This is the best apartment experience. The staff is friendly and willing to go above and beyond for the renters. I really appreciate all of the help that they have given me during my hip replacement surgery.
AVOID!! AVOID!! They will NEVER answer your phone. They will NEVER fix anything. They came into my apartment multiple times while I was gone without leaving a note or a phone call that they entered my apartment AFTER I said I didnβt want them in my place if Iβm not there. I felt violated. Now Iβm noticing Carpet beetles but unfortunately I canβt call ghostbuster because this staff wonβt do ish about it! AVOID!
Kelly has been the best. Shes one of the reasons that sold my cousins and I on the place because she was so real and welcoming. Its a nice community thats well kept and Im sure that well be satisfied with our time here. Thanks again Kelly!
I normally do not like to write reviews but......I LOVE IT Here!!!!! I have been here 5 years and as long as the rent stays reasonable I will remain here. The staff makes you feel right at home. They never make you feel like you are bothering them when you come into the office. Stacey the manager always have a smile on their face. I love the fact they are big on making sure the property stays and looks clean at all times.Also, I loveeee me some MRS. Kelley! She wears so many hats, she helped me when I am upset, give me great insight on things I need. When I needed help putting work order in she helped with that. I bug her often and she never makes me feel like I am bugging her. When I know I really am. She is just pleasant to work with it.Also the maintenance people come on the same day most of the time. I love it here. we have breakfast and pool parties and games for the kids.Hope to stay here a long time,.
When my wife and I were searching for a new place to call home, we looked at three communities. The Reserve at Pebble Creek was our third stop. My wife immediately said this was the place.After meeting Derrick, the assistant property manager, I felt the same way. He went well above and beyond what I couldve ever expected. He showed from the very start that he cared and made us feel so welcome. He didnt stop at just getting the lease signed, his concern and care continued in making sure any problems we needed addressed maintenance wise were taken care of promptly.The property manager Staci was just as amazing and helpful. I cant say enough about this community and the staff. From the leasing office to the maintenance staff, just a great bunch of people. This definitely feels like home.
Excellent apartment complex. it is located in convenient area, near supermarket and restaurants. Inside of the complex is clean and safe. Management team is friendly and professional. If you have any problem in the apartment with appliance and so on, they will come to fix it for you timely, very professional. The management team also holds different activities, BBQ party by the pool, valentines dinner, pizza night, ice cream party and so on. You can get chance to know your neighbors and have fun!! They have nice pool as well, people can have fun there during summer time.
Visiting and had a chance meet Kelly. Kelly Owens was awesome and had the most pleasant attitude ever. I was nervous and she made me feel at home. Best person ever.
Management is terrible. Doesnβt matter how many times you call they refuse to answer. The apartments are not maintained at all so expect to put in a bunch of requests that they will never fulfill.
The worst maintenance service i have ever seen. The management try to save as much as they can in maintenance regardless the satisfaction of the tenants.my water heater is not working for 2 weeks I submitted several maintenance requests but it is still not working.
Two stars: one for the maintenance guys trying to fix things on time and the other for the location of the apartment. Other than that the appliances are very old and they need upgrades. The leasing office picks the phone up after 2/3 attempts. The gated community gate doesnβt work most of the times. My AC broke 5 times this year and my refrigerator was flooded atleast 4 to 5 times. The second bedroom never heats or cools down as the rest of the apartment. Other than that everything else is great;)
We moved here from Tyler Tx. We got on the phone with the ladies in the office and weβre hooked! We had to move here in less then three weeks and they went over and above to help us in anyway to make this an easy move! Have recommended to many and have already had a friend move in!
I am very pleased with the staff.Each one one very knowledge of their job.Answered questions to the best of their knowledge. If they wasnt sure they would check with managementand get back with you.They kept you in the loop what was going on with availability of apartments.You have hired some caring, very business orientation staff.We take the time to report the negativity. You can take the same amount or time to say something good.I am going to be a future residentI am Charlene BroadenYou
Before the new management this place was trash I am a first time renter and was having a very unpleasant experience hope this new management is somewhat better
1. Leasing office managers are very helpful, especially Derrick, he once helped me with a package before the office opens.2. Maintenance team are very responsive, I had submitted about 10 tickets (in 2 years), all of them were resolved within 2 business days.3. Very quiet (far from major traffic) and convenient place (walk to Walmart).4. my neighbors are friendly, a bunch of kids play in the yard everyday.5. I didnt have any bug issues in my unit.
My family and I moved to Plano from the East mid Summer. Weve lived here at Reserve at Pebble Creek since July, and are going on to our 5th month thus far. I absolutely love it here.. We have two kids, and 2 pets, and we have never had a problem with anything.It was a nerve wracking experience, picking a place to live online (not being able to visit or check prior to signing lease), and I was worried about what we were getting into, but all my fears have since been assuaged. They are everything they promise on their site, and more.The one time we needed some maintenance done in the apartment, I went in to the office, and they had someone there to take a look at it that same day. The staff is courteous and friendly, the grounds are very well maintained, and everyone around seems friendly and nice.My husband and I utilize the fitness center every day, and the equipment is well taken care of and fully functional. Basically, its a REALLY good place to live. If we havent bought a home by the end of our lease, well definitely be renewing and staying till we do.
UPDATE: They were able to assist me in helping me secure the apartment. Thanks Kelly for going above and beyond. You rock. Glad we were all able to work together.Apartment shopping is always stressful, but being treated like youβre irrelevant by leasing agents is worse. Horrible customer service. Staff did not follow up with me when I was trying to lease an apartment. Kelly got irritated when I called to follow up on my application and documentation I submitted.
HIGHTLY WARNING !!!!! STAY AWAY from this apartment before you waste your money and time. The first day I entered, the floor was like a river, the water pipe was leaked, the next day, ants, mosquitoes, cockroaches crawled everywhere, they had come several times to fix but failed, The kitchen was unbearable, I tried to stay there for a month to wait for a house to buy, in that month i had really bad migraine because of the smell of the wood damaged under the sink. I wanted to move out without paying full amount of the fine (2k) but they denied my request. So I went to the office to ask for the phone number of the manager or the person responsible for the fine bill, but they did not give it to me And said some one will call me tomorrow, also they would not take the fine until I have a conversation with them, but they lied to me, nobody had called me for over a month and they had taken my money. That was a rip-off...There are a lot more apartments around there and Iβm sure you can easily find something much better than this one...
Folks, this is a completely unbiased review. The place looks great from the lobby, but all the units are just as old and run down as the most older apartments are in the surrounding area. Basically, 1970s styling with dated appliances and dated everything. Issues with pests also. The common grounds are not kept clean once you pass the main gate. You get very little for the high monthly fees. Once you sign a lease, you can forget about getting out of it early. They will not budge on even reasonable requests for early termination. Spend some extra time searching for the right place.
This has been a fantastic move. This is a great community. Very helpful folks at the leasing office. Excellent service if anything breaks down. Good amenities. Not too far from 121, PGBT, 75, DNT. Located close to multiple grocery stores, places of worship and restaurants.
We loved the apartment we lived in for 2 years, but had to move out literally overnight. This was due to a severe problem with my kids and the schools they were in, as they were in physical danger. The management would not even give us a break to get out of the lease. So now, 5 years later they are still trying to collect a remarkable $4500 from us. Great place to live but you are fried by them if you try to move early, even in an extreme dire emergency situation. So just be careful.
The worst maintenance service we have ever seen.
Awesome staff members, friendly neighbors and fantastic location make this an ideal living abode!!
The printer at the club house is out of toner from several months and nobody care....The pool is full of trash and nobody care...The pool area full of bugs and nobody care ...nobody care about the green area at the community except at the leaseing office to catch more tenants...The public areas should be more clean...The same community was great 4 or 5 years before but recently they have new terrrible management ...
Worst apartment ever. The carport was not on the initial lease. I added it a few months after move-in. After a few months, I no longer want it. But the management told me I cannot remove it. I asked them to find the language on the lease. The management said he would find it for me but failed after 10 min search in my lease. At the end, they said I cannot remove it because it has become a part of my lease. Nobody told us this when we added it and there is no written document explains it. Really bad experience with this apartment!
The swimming pool, the grill are very dirty. Please clean them so we can enjoy the place.
This place will give you bed bugs and nickel and dime you to death. Dont ever move here, and if you do pray to God you dont have to deal with Alicia from their corporate office. Extremely disrespectful and lacks any empathy. I went into the leasing office to complain multiple times about multiple different issues and the manager would literally run to her back office and the front desk attendant would tell me shes not there.
Lived here for about a month and my experience so far has been great. Very beautiful place to live. Im kind of upset that I missed the icecream social though...LOL.
I wish to rate them 0 stars ...i am living here few months before the only thing is good here is the location ....poor green areas (between building 6 and building 8) they care only about the landscaping area at front office to catch more tenants only but inside the community it is horrible .....the swimming pool at the summer was full of bugs and the water was dirty it is not possible to use it ...the community is not clean from inside you can find trash every where .....and the most horrible here is the management staff there is no manger here and the assistant manager she dont have any experience in the same field if you ask her about any issue she will not answer you at all and she will said i will check and i will let you know but she will not come back for you at all ...1 more lady is there she is rude and i saw her before shouting for one tenant......i will not renew my leasing contract again even they offer for me 1 free year .....you can pay little more and relax
Very Good Maintenance service provided by Greystar at Reserve at Pebble Creek Apartments. We always get a prompt response.
This place is horrible...They dont give any attention to the cleanliness of the place or to the green areas ...swimming pool is always dirty...
Be careful... horrible apt...very poor maintenance ....dirty swimming pool...tons of bugs and mosquitoes and rude /unprofessional staff at leasing office .
I love my apparment. office wear very helpful they found the best apparment for my needs
I just signed a lease and the experience so far has been smooth sailing!
Staff is very friendly and helpful.
Horrible apt,horrible management,dirty apt,there is even bedbugs when I first moved in.
Great community!
Excellent place
Was OK.
Awesome
I just read everyoneβs comments to realize that I am not the only one who thinks how bad this community is, especially the man in the office. I think if you can hire such a bad employee, your community should not make progress. I did it once and changed from 3b2b to 2b2b after the period. At that time, only the manager was helping us to do this. He mentioned that a replacement fee of 350 and an application fee of more than 100 were required. We think the replacement fee is It was very unreasonable. I told the manager that our old tenants had to exchange room fees when they were due to change rooms. If a new tenant came, it was only called the application fee. After hearing this, the manager said that he would not charge the room replacement fee. We are going to fill in the form again. When the male employee comes back, she transfers it to him to help us fill it out. What is irritating is that the male employee insists on letting us pay the 350 room change fee. We told him that your manager just If the money is no longer charged, you donβt believe you go in and ask, or we directly talk to her that there is only one door away from the managerβs office. He directly said that the manager is busy, and then said to call in and ask, but the phone kept ringing. Say no answer if it doesnt ring! This is taking us as fools! We were so angry that we went directly to find other houses nearby to rent houses. With such employees, I believe you will only lose more tenants! ! ! !