ZERO STARS! They have no in person managers who can help you. Their tellers are inept. I did an online bill pay and Capital One incorrectly assigned the routing number. It is THEIR mistake and the funds are missing and they are incapable of tracing funds. BEWARE! No in person reps to help and on the phone they have no authority to do anything. Your money is better placed in a bank with IN PERSON managers. Have been a customer for years but will be taking my money and business elsewhere.
Call centers are not located in the US I have called three times because of an issue and been connected to the Philippines. They are very nice but struggle in the conversation/ NOT VERY HAPPY
Very helpful and patient. Highly recommend.
Theresa personal banker was extremely helpful
- Address:144 Manetto Hill Rd, Plainview, NY 11803, United States
- Site:https://locations.capitalone.com/location/branch_46381/?external_id=ENTSOC_YX_YextRetail_Profile_0101
- Phone:+1 516-681-2421
- Money transfer service
- ATM
- Loan agency
- Bank
- Monday:Closed
- Tuesday:9am–5pm
- Wednesday:9am–5pm
- Thursday:9am–5pm
- Friday:9am–5pm
- Saturday:9am–6pm
- Sunday:9am–1pm
- Wheelchair-accessible entrance:Yes
- Cash advance:Yes
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