Today I had to make a hard decision to put my baby down. I work at a vet we use Metro and have had amazing service. Today I called to ask if I could bring Duke myself and with no hesitation they said yes. When Metro picks up at the animal hospital they are so very respectful to all the fur babies. Glen and Lisa and all of the staff are so caring! THANK YOU METRO!!Lynda

My cat, Smudge, was cremated but the certificate says Buddy. It feels a little concerning that they didnt even double check the names. I am worried if my cat was even cremated properly and if I have his remains ?

Very Nice and Professional. Marisol was wonderful.

When asking about aftercare options for my pet, my vet said they provided servcies through Metro Animal Service. After viewing their website and other reviews, I opted for partitioned individual cremation through Metro Animal Service. In less than a week, the cremains were returned and thoughtfully packaged with a letter from the owners, certificate of cremation, and a simple and pleasing metallic urn. Thank you so much for your affordable, fast, and professional service through my vet. It made the aftercare process easy so that I could focus on the memories of our departed pet and caring for our remaining dog as she adjusts to life without her older brother.

Earlier this year Metro Animal Services was very accommodating with our unusual circumstance. I will forever be grateful for their kindness. Most importantly they gave me peace and closure.

The emergency vet sent my 16 year sweet pup here. Was disappointed when I got her ashes and paw print back. She came in a tin can and her $50 each paw prints are barely readable. When my last pup passed they did a wonderful job with everything. And paw prints were $12 each and so nicely done. 😥

My pups are home and I can only say that I am eternally grateful for Metro for their care in making sure that my boys final journey home was well taken care of.The box my boys ashes arrived in was very well packed, his paw print was made with extra loving care and each box had a label with his name on it.As pet parents, this is the last business youd want to purposely seek out. Like others, I had no idea they even were in business. But I am glad my vet partnered with them. Metro has now handled the remains of both of my beloved furry sons. I cant show them enough love for making sure they came home with the dignity they deserved.To Lisa and Glenn Brown and the employees of Metro, thank you from the bottom of my heart for taking such good care of my boys.

Amazing, fantastic people. A true family business. Compassionate and caring. It takes a lot to earn my trust when it comes to my pets, but I feel completely comfortable knowing that my boy is being treated with the greatest respect though the cremation process.

Had to get my hamster cremated. I brought her in the same day I called and she was ready to be picked up early the next morning. Very quick service. Which definitely helped the grieving process. Very compassionate staff. And they cut the cost In half since my little babe was so small! Very nicely wrapped. I felt good that I knew these people did this with dignity and compassion. Would recommend with anyone that has a pet death in their family. Thank you Metro!!

I probably wouldn’t recommend. Vet sent our beloved 9 year old pup there for $410 you get ashes back in a tin can that probably cost them $3.00

We had our minnie for 17 years and couldn’t imagine our home without her. I specifically asked for her to be transported and kept in her favorite blankie and they did just that and returned her blankie, ashes, and paw print to me. Thank you for your care of our kitty

I cant begin to praise Metro Animal Service enough. I didnt seek out their services or even know they existed until we had to put our beloved dog to sleep after a long battle with cancer. Metro just happened to be the facility our vet utilized for cremation and, as such, we ended up simply seeing their name on a quickly signed form before saying our final and excruciating goodbyes.It wasnt until the UPS shipping notice email that I remembered the name and, broken-hearted and raw, made my way to their website. I was hoping somehow that their site would comfort me but expected to be disappointed. I was taken aback. If you are reading this review and feeling conflicted or worried about entrusting Metro with your faithful companion, I urge you to read the About Us section and FAQ page. They really put a lot of heart into the information available and it reassured me beyond my wildest expectations.I reached out via the Contact Us form to tell them how thankful I was for the compassion and respect they clearly showed to every client and received a lovely email from Lisa in response that meant a great deal to me. This was all before Nolas cremains were returned to us. I longed to have her back home but knew the emotional impact would be severe. Again, I was blown away. The thoughtful details and clear sense of reverence put into every part of the packaging and preparation of her ashes and paw print were so clear and so astonishing. It was a terrible and painful day but it was a comfort to see that our girl had clearly been handled with such tenderness and care.A while later while looking into options for burying her ashes I came across some information that concerned me. It seemed like perhaps our intended memorial plans might not be possible in the way that we had envisioned. My research efforts kept leading me in circles and thanks to their past kindness I felt comfortable reaching out again to Metro in hopes that they might be able to help us find a solution. I heard back almost immediately from Carrie who not only put my fears to rest but assured me, with clear detail and kindness, that our memorial could proceed as planned. It was a huge weight off of my shoulders.I did not expect that a crematorium would factor so greatly in my grief process nor could I have imagined that the people working there would freely take time out of their busy working hours to show compassion and care to a total stranger, but they did. With two (formerly three) loving dogs at home, it is inevitable that we will need their services again much sooner than our hearts will be prepared for. I am so thankful to know that they will be there when that time comes, in all the ways that matter most.

All of the employees that I encountered at Metro Animal Service were wonderful! The owners went above and beyond in helping us with our dog we recently had to have euthanized. He was treated with care and dignity throughout the entire process! You can tell they really do love what they do and care about their customers who are going through a tough time like this! We had our baby back home with us the very next day! I look forward to passing out the keychains and ceramic paw prints they made for us to the people who had a big part in his rough life that he had and who loved our dog as much as we do!! Just a great keepsake to have to remember the impact he made on all of our lives!!Thank you to all of you at Metro!!

I had my buddy Mason euthanized and three days later I received him back. Truly stellar service to handle things so quickly! It has helped my grieving process by getting him home. He came in a nice tin with Always Remembered printed on the front. Better than the cardboard box I got my last pet back in. They included a printed note with a wonderful message about losing a pet. It made me cry but such a wonderful gesture. If you are in the Chicagoland area, I truly recommend Metro Animal Services.

They have taken care of several of my animals, and I wouldnt go anywhere else. Compassionate, professional and affordable options.

My furbaby had to be euthanized. Our emergency vet sent our Sissy to your facility. We recieved her ashes in 6 days, along with a paw print and a little poem keepsake.Thank you for getting my Sissy back to us so quickly.I wasnt familiar with your facility since it was in Illinois and I live in Indiana, But after reading your page I feel you showed my Sissy compassion and love .Thank you for making this tragic time alittle bit more bearable.I can sleep because my furbaby is home....

4405B3 D this guy was driving in the 55 expressways and almost crash without using the signals of where hes going.

Very compassionate and professional staff.