I am really happy with the customer service provided here by Troy, he was very friendly and professional in helping me and my uncle find the storage unit we needed. He was also very efficient and fast with his time and I was able to leave feeling assured that we would be in good hands. Thank you.

Incredible service and incredibly responsive. Troy is one of the most gracious managers you could ever want to meet. I highly recommend him and the high level of service that your get here!

This interaction went as PERFECT BE as I could ever hoped for!

The lady employee that was there is really helpful she answer every question we had. I will recommend friends here.

Very friendly was able to get a unit that I wanted and service was fast and friendly.

Excellent customer service and good value for storage spaces.

Great service and rate

Walked in just looking for quotes to rent storage space and walked out renting a storage unit, all thanks to Michelle!!! Very polite, kind and informative, she made sure we felt confident and secure. Thanks Michelle, youre amazing!!

Free moving fan when you rent a unit. Clean facility but overal it ssds a storage unit period.

Besides being a convenient location and a sturdy building, Michel & Judy and two great people with which to work!

Very helpful and courteous.

Older facility and tough to find, but the prices are good. Just wish there were lights in the unit, or even electrical nearby that I could run a power cord to.

I just want to say, thanks for being so helpful and reasonable especially during this time. God Bless

Michelle was very helpful answered all my questions, clean, very professional. Thank you for everything Michelle.

Michelle was very helpful and I really appreciate what you all did for me thank you very much

Very professional ! Sweet ! Very helpful ! Would recommend for anyone needing storage ! Great place and staff !

It was sure nice to see even in Ca for.the first time such genuine hospitality, the blonde lady at the front desk was so helpful i wanted to give her a hug( i wish i remembered her name but she really needs a raise. I would recommend this place to anyone,Sincerely.J.Smith

Excellent Service, Clean, Well-Organized, Professional. Easy, Good Location, Competitive. Bravo, 5 Stars!

Fast and friendly service

Excellent customer service and experience. Michelle is wonderful and very kind. AAA +++++. I highly recommend this place. 10 star for Michelle for being so helpful and fiendly.....

Have you ever needed to find a reliable and decently priced storage unit that fit all your criteria in Orange County? With hundreds of places to choose from this is not easy to do! Blindly, I called Placentia Storage on Porter Avenue and had a friendly talk with Jennifer, who treated me like a king! I immediately felt comfortable with her. She was genuine, kind, caring, funny and knew what she was talking about. She found the perfect area for me and my possessions within 15 mins! I am so relieved about not having to do all that work to find a reliable, economical and safe facility that fit all my criteria. It took less than an hour which included a tour to of my space. Thank you, Jennifer. You made my DAY!

They were very helpful and courteous and the facility was very clean and orderly

This is a great choice the office staff was absolutely amazing when I checked in and purchased my unit she got my unit opened up immediately and the unit was spotless and clean I highly recommend this place

Ok place

I actually give Placentia Self Storage 4 1/4 stars but that isnt an option. When I arrived at the location, I was helped immediately by Alex. I had called ahead of time so he had my reservation already set. I completed my paperwork and moved into my storage in less than 30 minutes. The whole process was easy.I am having trouble with their website though and that is why the score went down. When I attempted to create an account I was not able to use the link I received in an email to reset my own password. I keep getting an error to call the facility. I think somebody should spend a little more time on the website. I am not sure that I feel secure using it to pay my bill online.Lastly, I did not get a copy of my paperwork to explain how PSS works (when to pay, when you considered late, what insurance covers, etc). That is a little concerning too.

Clean, safe, reasonable, helpful and courteous staff overall the best storage experience

Nice staff! Clean property, reasonably prices units. Ability to pay storage fees online. Ample carts available for help moving as well as elevators for getting your stuff to and from the upstairs units.

Great customer sevice! MIchelle and Judy are great. Safe, clean storage facility. Been renting from them for over 10 years. Prices are reasonable.

Victoria was very nice & helpful, she took the time to explained everything to me, from everything on the premises and on the contract. My only thing i have to use stairs to get to second floor,(But i requested a space on 2nd floor) no elevator for people, otherwise 5 stars.

Great storage facility. Been there for years. Prices are much less than south county and the staff is very helpful.

When there today for the second time, still shopping around for a storage facility. Jennifer was on duty. She treated more than just a customer, very friendly and interpersonal. PS storage could never shine next to Placentia Storage. Thank you Jennifer...

Excellent and friendly service! I will tell all my friends about this wonderful storage!

The staff is very friendly and pleasant. The facility is clean and secured with cameras. I would highly recommend them to anyone looking for storage facility.

Old broken down and expensive

Place is clean and easy to secure storage. Staff is courteous and helpful.

Great clean storages and great customer service will definitely refer new customers.

At first a little rocky but in the end everything worked out and we were treated very well and got a new storages units so still happy and pleased to be where were at and its now in a lower-cost thank you and have a great day

I would give them 5 stars but the access hour are not that great as others are 6am to 10pm. Otherwise is great!

The property manager at this location was easy to work with made it very convenient and the price is right at this location specifically mr. Garcia was awesome Im going to recomend this place to any and all my friends that are looking for a storage unit

Great storages for your item and Pleasant staff to work with if you cannot get your items in the storage before they close they will give you additional time to finish up storing your items inside your unit

Very nice clean facility also the Manager is very nice.

When theyre out to lunch and you have a problem, youre SOL! Also, the weekend lady cant be bothered with... whatever! Shes too busy on her cell.

Customer Service Is TOP NOTCH! Friendly and affordable!!

Employees are very helpful, facility is neat and clean.

Very clean great prices keep it up👌

Been renting for 7 months. So far no problem, customer service is good too

Great storage... Strange tenets

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Too new to say anything as of now.

They squeeze an extra month out of you before they let you check out its in their contract

Amazing service Jennifer

Friendly place to store your stuff.

Lowest prices around

Afortadable rent space in the area!!!

Excellent and they take care of you very well