Rocco and Matt are great. Bought a dishwasher that needed service 5+ times. Stopped in and talked to Rocco and he allowed us to upgrade to a new model if we agreed to pay the difference while also starting the 5year warranty from new once the new dishwasher arrives. Stop in and ask for Rocco

8/30/2021 expected delivery 2:30 pm no direct contact for rescheduling or explanation… we had to personally contact them in order to get any information…If there was an issue I feel as though management should of notified any customer who weren’t getting any appliances delivered….. I’m a bike messenger furthermore; I’m calling any customer who deserve to know about anything issues, mishaps, or etc. There is a right way to run a delivery service. Unfortunately this isn’t the way. Not happy but not totally upset.

In March I was given the runaround from Home Depot Wilkins Twp. I went without a stove for 5 weeks!!! I don’t know how I do this bout I forget about the small businesses and I’m so embarrassed I didn’t go there first! Rocky was so helpful and got me the range of my dreams for less $$ than the big box store. I’ve learned my lesson this time and won’t do it again. EXCELLENT customer service, better prices!!!!

U must visit this show room outstanding equipment the best in the business and the guy that runs the place top notch personality mr Rocco

This is an update to the original post in order to address the 4 points of response from owner, none of which include an apology for dissatisfaction or an offer to try to set things right. (See below) This second review hopes to emphasize to anyone researching this company that after having had years of positive experience, its current business practices overshadow any past satisfaction. Read and review and venture forward at your own risk - you have been warned.Original Post: Aug2021Shame shame. How convenient for this to business dismiss its Lemon Law obligations under the guise of CoVid employee stress. Nothing major about this retailer. A formal complaint to LG Appliances has been launched to remove this company as an authorized dealer. Tragic experience where owner chose to simply ghost my phone number to avoid ongoing requests over many months for warranty service. Go to Lowes or HomeDepot. (Sad. Especially since a family-owned shop was preferred over a big box store. Later learned from other repairmen that in the small store scenario a buyer is ultimately handicapped when resolving problems since big box stores have much more flexibility with returns & refunds.) Rocco should sell his business before his reputation further deteriorates. His non-family employees should leave before the ship sinks. Shame shame shame.Response from the owner a week agoWe have never mentioned Covid employee stress. There are no Lemon Law obligations relating to appliances. Our family has been in this business over 93 years, enjoy it very much, and have no intention of selling. We have never ghost anything, anybody, or any phone number. The shame here is only with you for stating falsehoods, as evidenced by your not putting your name for anybody to research any legitimate issues. Google, please investigate this post.Edited Post Sep2021:1) CoVID stress is the workload volume placed on the one serviceman young Matt Perla (very nice guy) that results in exceptionally lengthy delays in scheduling appointments, both initial and ongoing. 2) Past business history of 93 years is not an indication of current business practices — perhaps the life of this business has reached its end. Rocco Sr. handling customer service is a mistake. 3) Ghosting is defined as “the practice of ending a personal relationship with someone by suddenly and without explanation withdrawing from all communication.” Not confined to this review but an allegation that seems to be repeated by many of the low star reviews on this business, so very likely that it is indeed an accurate one. 4) The google account name is legitimate. The only falsehood is this — that complaints like this don’t deserve to be rectified.For anyone in the market for a major appliance with a major price tag, a better attitude from major distributors is well worth pursuing.(Note to self: avoid pettiness when possible.)

2021 Shame shame. How convenient for this to business dismiss its Lemon Law obligations under the guise of CoVid employee stress. Nothing major about this retailer. A formal complaint to LG Appliances has been launched to remove this company as an authorized dealer. Tragic experience where owner chose to simply ghost my phone number to avoid ongoing requests over many months for warranty service. Go to Lowes or HomeDepot. (Sad. Especially since a family-owned shop was preferred over a big box store. Later learned from other repairmen that in the small store scenario a buyer is ultimately handicapped when resolving problems since big box stores have much more flexibility with returns & refunds.) Rocco should sell his business before his reputation further deteriorates. His non-family employees should leave before the ship sinks. Shame shame shame.

Picked out a new fridge. Rocco was a great help and our fridge was delivered on the date requested. The delivery guys were very fast and cognizant of their surroundings in my house. A family run business which we chose to visit during these times. They need the money more than the Home Depot so check them out!

I havent received my new stove yet ( I requested to reiceve it in a week) but I couldnt wait to tell the internet about the incredible customer service I just received from the sales person Rocky!I almost bought the same stove from Lowes for $900. Thankfully I stopped into Perlas. They had the very same stove I wanted for only $500! And of course the sales process was faster, easier and more thorough than Lowes! I am thrilled with todays purchase. I hope delivery and install are great too. 😀

Staff was friendly and helpful! We really appreciated his prompt service. He ordered a new part and had it ordered for today! Thanks!

We purchased a washer dryer refrigerator and freezer last year from Perlis. It was so easy. We did it over the phone, they delivered it on an absolutely awful rainy snowy Saturday morning, installed everything. They gave us a great price and great service. We recently moved to South Carolina and I reached out to Rocco at Perlis again and he was able to make a connection for us with somebody down here. That is customer service if I’ve ever heard.You just don’t find a customer service like Perla’s provide every day.

They have been out to my house 5 times to fix my dishwasher and have failed to fix it, they even changed the same part twice. The worst part about the company is that they have the most unprofessional people answering the phone, when I would call they would tell me that they could not set an appointment at that time. The man that would answer the phone was so ignorant he did not care about fixing my dishwasher he even hung up on me. I have gone with out a dishwasher since march 6, the only reason I kept calling them is because my home warranty company assigned them to me, which I called the home warranty company to file a complaint.

Great service and quality. They order what you want and great delivery as well- a customer Lisa Z

Ive been purchasing from this company for over 10 years and have referred multiple clients here. Its a family run business. They stand behind their products and go above and beyond for their customers. You can find appliances for a budget project or high-end appliances for your dream kitchen. Id rather give my money to this small business than to a big box retailer.

I’ve tried contacting Perla’s every day this week to set up an appointment to get my oven fixed. I have not received a call back. It’s already been 3 months without an oven with 2 kids in my house and was hoping to get this fixed ASAP.

They had what we wanted in stock and for considerably less expensive than what we found at the other places we shopped. They delivered the very next day. The installation proved to be more difficult than anticipated, and they stayed with it until they got it done right. (Actually, removing the old appliances was the tough part.) The results are beautiful. Perlas now my go-to place for appliances.

My husband and I are currently in the process of moving back to the pit area. I have looked high and low, researched and looked some more for appliances, as well as install/delivery options and this business is truly above the rest. The prices are competitive and the customer service is impeccable. I look forward to making this my local shop for home appliance needs.

I searched all the big name stores for a new refrigerator then remembered Perlas Appliance from where I grew up. I was delighted to see Perlas prices were lower then every other store! Rocco was incredibly helpful and professional and I think the best part was that they have their own delivery and dont farm it out to God knows who to handle your expensive appliances. Start to finish a perfect experience. Support this small family business. Youll be glad you did.

Forget the big box stores and buying on line. Support this excellent local business. They are professional, knowledgeable, and very helpful. We got just what we needed, promptly and at a very good price. We couldn’t be happier. First rate.

Ordered dryer to be delivered and set up for our daughter. Very personable sales rep; easy ordering; he immediately contacted daughter to arrange for delivery and installation.

My wife and I remodeled our kitchen. During rh design, we found appliances we loved and had the contractors build to fit those. We originally ordered our appliances from another company, where they were backordered. We called a few appliance stores, and they were also sold out.I finally found Perlas. We ended up buying the range, fridge, and dishwasher from them. The prices were fair and reasonable. Everyone I talked to was courteous, thanked me for the business, and genuinely worked to win our business. That was not the same with some of the other big name appliance stores locally. I never felt pressured to make a decision. It was an all around amazing buying experience.Delivery and installation and was free and smooth. Everything was done quickly and very professionally. There were no surprise fees.

We needed a new washing machine after a repair person gave us the price for a new one. Then I asked him who he recommended and said “Perla.” I had never heard of them. He also suggested a brand (Speed Queen”) and model. I looked it up on the web to get reviews. Then called Perla. I thought I would have to go to the store. They took the order over the phone and delivered it three days later! Big box stores had told me two weeks! I will definitely be doing business with them again.

DO NOT USE THIS COMPANY! I cant say one good thing about Perlas. I waited all day for a service person to show up at my house. When he didnt arrive by 2pm I called and spoke with young Rocco who said hed have the service person call. When nobody called by 3pm I called and older Rocco told me that he left a voicemail message earlier in the day that the repair person was not coming but there was no message.Six weeks later the service person shows up and charges me like $150 for a five minute diagnosis - nothing was fixed but he said theyd get back to me on a price and would credit half of the diagnostic fee toward repair or purchase.Its over three weeks later and I have literally six calls in to Perlas and they wont even call me back. Ive only gotten to talk to someone twice and both times she told me the person I had to speak with was on the other line and would call me right back, which never happened.Their voicemail message boxes are full now and you cant even leave a message.They just want to charge you a diagnostic fee which only takes a few minutes of work and they are happy just to keep that because theres no time involved. They have no interest in doing repairs or selling you anything new.Im going to call the retailers they represent as a dealer to explain how Perlas does (or should I say doesnt) do business.Im also going to file a civil lawsuit for treble damages for the diagnostic fee and a criminal lawsuit for violation of UDAP statutes. Im not doing it for the money but rather to put this company on notice that they cant do business this way.See how many other bad reviews they have. Perlas could have saved themselves a lot of trouble by just doing the right thing.

Bought a dishwasher from Perlas today. Very nice experience. Very nice people. Great price, better than Home Depot etc. And Im really glad to support a real-deal local, family-owned business.

I called to ask for an appointment, and they provided a free consultation over the phone. Lots of help! The team was on vacation, but Stephen did a great job showing me what options I had and letting me know when they could come out next. Really good service.

I needed to replace my washer.visited the store Georgeann waited on.me.She is very knowledgeable & helped me select one.Treated me very well.

DAMAGED FRIDGE, NO RESOLUTION. I really wanted to support a small local business with my purchase, but Im sorry to say Im extremely dissatisfied. We bought a fridge here in January 2020, and when it arrived, we looked at it, saw no issues, and signed that it had been received in good condition. The delivery workers switched the doors to the other side of the fridge for us upon request. However, after they left we noticed issues with the freezer door not remaining closed, which interfered with the operation of the fridge. I called and emailed Perla asking for help, but received no response. I later found out that the reason for the fridge door issue was that the top of the fridge was *massively* dented, which my wife and I could not have seen upon arrival as were 56. So they either knowingly delivered a dented fridge or damaged it during installation (which they would have been able to see) and then did not respond to multiple communications. I feel cheated and would not buy from them again.

This is the first new washer I’ve ever bought and Very happy with my purchase and price.they delivered it and tested it and explained everything about it. the delivery person was very knowledgeable and professional with installation. I’m giving this company five stars because they earned it and deserve it.

Our landlord ordered our new dishwasher and dehumidifier from this place. I can tell you that if I was the one actually paying I would be even more upset! First installation scheduled no one ever called or showed up, we had to call and asked what happened. “Oh sorry we didn’t have what was ordered and we were over booked.” Second installation scheduled they called to say they weren’t coming bc they couldn’t do it that late in the day, at 3:00pm, and that whomever had told us they could had been wrong. Also, they “didn’t have the other thing ordered.” Third installation scheduled I’m expecting before 3:00 pm, of course, but no one showed up and no one called. I called and got a recorded answer and option to leave voicemail. Then the guy shows up at 20 minutes to 5:00! No call before hand or to say they’re on the way and we’re in the middle of preparing dinner! I know this is long, but it had to be to explain the ridiculousness! Not a very positive experience.

A wonderful family owned business, prices were competitive with the big box stores. Rocco and Georgean were great to work with!

Greatly appreciate that I was able to chat with Rocco online and he was able to work a deal with me! Last time I shopped there was about 29 years ago and still have my stove from their store! Awesome customer service!!! Definitely recommend Perla’s!

Literally the worst customer service I have ever dealt with. They no showed twice. Can’t reach anyone via phone. Literally replaced a hose on my washer to stop the leak and it’s been leaking even more now. Wont use this company again.

Reviewed their website, which was will laid out, for the model of dryer I was interested in. I sent an email inquiry if they had any scratch and dent items available. I received a prompt call stating they didnt have any scratch and dents, but the model that I was interested in was on sale for a few more days. After confirming it was on sale I bought the dryer online. Delivery included haul away of my old dryer too. Great price, great selection, and great service. Ill consider Perlas Appliance Plus in the future.

I had a new stove delivered last week- the folks that did the install were exceptional. When they were leaving they said, we dont take the box- you have to dispose of it. This box was huge, and was filled with styrofoam and plastic. Why not provide the FULL service and take the box when they leave?

Weve always had an excellent experience at Perlas. Weve now bought a number of appliances from them (washer/dryer, refrigerator, small refrigerator) and theyve been very helpful in the entire process. They have helped in choosing the appliance, and also helped us to get a particular model of washer/dryer that I wanted when it was hard to find. When it was going to take some time, they gave us a loaner (brand new models) to use in the meanwhile! For our new mini-fridge, they gave us free delivery and took away the old, broken one! You really cant beat the service!

I have purchased multiple appliances from the Perla’s Appliance Plus store. Not only has the service been superb, the quality of their merchandise is very good. The store has a wide variety of appliances to chose from which can fit any budget. From the showroom to any installment their service has been prompt and friendly. I highly recommend this store to anyone searching for their appliances. Ellie Hempel

Great prices, good selection & awesome people to work with.

Nice people

We want really top notch appliances and have always found them at Perlas. I have always had comparative prices in hand, and we always got a good price. Delivery was on time. And when we need repairs, Perlas had always responded quickly and fixed the problem. We have washer/dryer (three times over the past 40 plus years), dish washer (twice), stove top, and refrigerator from them.

We have dealt with Perlas for over 35 years. Great family business in our neighborhood. Great prices, great value, great service, quick delivery, no problems. Better than the big box stores. Just replaced appliances in our new kitchen that is 25 years old. Perlas did the original; same great prices, same great service, delivered in 2 days. Going to see Rocky tomorrow for a new drier. 35 years and still a happy customer, that should say a lot about feedback. As a side note: we have purchased all high end appliances from Perlas: Sub Zero, Thermador, Jenn-Air, Bosch, Franke, Maytag and Whirlpool. Best prices. No regrets. Highly recommended.

Whenever I need an appliance I reach out to Perlas Appliances. They always have deals and their prices cannot be beat. Customer Service is outstanding. Delivery and setup is always quick and without issues. Thank you for making it so easy and affordable to purchase a new appliance.

Perla’s was fantastic from the onset! Rocky was great on helping us pick out our oven and the technician was great at installation. We love our new double oven! We will definitely use them again for our next appliance purchase.

Techs delivered new set them up, and tested. Took away old. Great price. excellent service. I will buy again soon. 3/2020.Thnaks

My home warranty suggested this company. It took a full week for them to come look at my broken refrigerator... 5 minutes of a tech looking at my unit yup, its broken. Im not the guy to fix it. Itll be 5 to 7 days. Thats the short version. No calls from them... unit is still broken and Ive already paid! Day 11 since the tech said this. Voice mail is full and Ive been hung up on twice. Shouldve just bought a new unit since they are seemingly not able to help a paying consumer.

We had a very poor experience working with this company from start to finish. It took them a month to return our initial phone calls. We called several times and emailed. After we were finally able to schedule the original service date, the mechanic did not show up as agreed. The second service date was set for 1-5 and the mechanic showed up at 5:30 with no apology. I called the company, was given attitude, and nothing was done to remedy the errors. We do not recommend working with this company.

Fantastic service. Great selection, best prices in Pittsburgh.

Have never experienced such poor customer service. Had parts ordered for a refrigerator and then never reached this company again to schedule the repair.

Dont bother going anywhere else, Rocky and his son were fantastic, they were the best price around. The delivery guys were just as good they took everything up to the kitchen they unboxed it assembled everything cleaned everything up and hauled the packing materials away. Rocky even called me afterward and told me that three of the items had rebates available, I ended up getting another $400 off! I wouldnt go anywhere else.

Thanks for all your help with the purchase of our range and helping us to get our rebate go through. Your delivery guys did a good job along with Steven, the service technician, who fixed our dryer did a great job. He was very personable and even took time out to explain things about the new range, such has how to take care of the cast iron and tips on cleaning the stainless steel.I have even told others at work about Perlas Appliance and repair.Again, thanks for everything.

A top notch old school appliance store! A pleasure to do business there! Staff was very knowledgeable and friendly... every neighborhood should have a Perlas!

Everyone at Perlas is very accommodating and knowledgeable about their products. My family has been buying our appliances from Perlas since they were located in Braddock....Their appliances are top of the line at affordable prices....

I always buy from Perla because they have a lot of choice, they give great service, and its important to me to buy locally. They always do a great installation and take care of other odds and ends if I ask them to.

I purchased a dish washer last year and very satisfied with the selection and quick service and installation. I would rather deal with a family owned business than a big box store. You get personal service.

I have all of my appliances from Perla.s. very nice people. Have not had any problems with our purchases. Will buy again when needed.

We bought a new freezer a few months ago. It was delivered quickly as promised. Installation went smoothly and it has been working very well.

Experience with Perla was awesome. They answered all my questions, they provided an expert and timely installation, and are local!

This place is so great! I needed a specific washer and dryer to fit tight dimensions and the staff was so helpful in finding me the right pieces. (as a side note, I went to Home Depot first and not only could they do nothing to help me, but one man there told me to go to Perla instead!) They were also wonderful with the delivery and installation, having to come back twice to install - due to an issue on my end. I plan to buy all future appliances here, just because they are so wonderful to work with!

If you’re looking for appliances, I would highly recommend Perla’s Appliances!! I was treated very well, and they offer amazing customer service!!! 😊😊

Went to another local store looking for some new appliances. They were petty unresponsive and didnt seem interested in my business. I then went to Perlas and they very quickly found exactly what I was looking for. Appliances were delivered and installed in about a week. Perlas has great customer service and really work to get exactly what you want. Their installers are reliable, professional and courteous and do a great job. Perlas is my choice for any future appliances I may need.

Called for warranty repair work. Took 3 days for Perla to show up and then tell us he didnt have the necessary part with him even after it was explained prior to his coming what the problem was. Still waiting for over a week for the part to come in Would like to give a minus 1 star but cant

I was waiting during a 1 pm to 5 pm window on a Friday afternoon for a repairman for a dishwasher I had bought at Perlas seven years ago. When no one had arrived by 5:09 pm, I left my apartment for just a few minutes. When I returned, I found a message from Matt, who had rung but had gotten no answer. He left his phone number, which I called right away. He was on his way home in rush-hour traffic, but when I asked if he could come back, he mentioned the difficulty of turning around in traffic and asked if he could call me back. A few minutes later he was at my door. He fixed my dishwasher quickly and efficiently and was very pleasant. I was so grateful to him for returning, which was surely above and beyond the call of duty. It really made my day. When I looked at the invoice after Matt left, I discovered that his last name is Perla! He is a great representative of a long-time, local family business, which I would recommend wholeheartedlyLaurie G. S., Pittsburgh

I love Perla appliance. Always great service and the best prices of anywhere.

We have had our refrigerator serviced twice in the past when it was under warranty by your company, and twice by other companies. I can’t say enough about the treatment and wonderful service by your repairmen. When our warranty ran out, that was why we called your company again. Steven was here in the past for other issues and we were so glad to see him again! He is just super! He is so thorough and provides complete explanations for everything and is so willing to answer all of our questions. His knowledge and professionalism is beyond compare. I highly recommend your company to anyone in need of a service repairman. Thank you Steven! I would give you 10 stars if I could!

Recommend this store for product knowledge, very friendly staff. Delivery was prompt. Will purchase again when I do a total makeover of my kitchen.

Service was excellent, and their price was $115 lower than anyone else including delivery, setup, and removal of my old fridge. Not only that but bought today and the fridge is being delivered tomorrow. Quick delivery was important as my current fridge died 2 days ago. Would definitely recommend Perlas.

I had a great experience here! They listened to my needs & helped me grab some appliances quickly. I wanted some budget ones for a rental, but nice looking. I was in & out in under 30 minutes. Delivery was great. Overall A+

I called about my Dacor fridge not cooling. We were able to book an appointment within a few days (another companys wait time was 2 weeks!). Matt arrived within the appointment window and was able to fix our problem in about half an hour. He was pleasant and professional. I would definitely call Perlas again

We were shopping for new appliances for our kitchen remodel and had been looking at all of the big box stores thinking it would be the best deal. A friend recommended Perlas so we checked it out. Sure enough this place had the best deal. We saved over $1500 on 4 appliances. Plus they are hoping our appliances until our remodel is complete.

Excellent experience with delivery of my refrigerator today on 1-15-18. Super prompt, courteous, friendly, knowledgeable, efficient delivery men. Refrigerator looks and works great. Rocky was delightful to deal with at the store, and very helpful and friendly. Will definitely be using Perla’s Appliances Plus for all my future appliance needs!

U earned a 5. This little washer is great. Thank you.

Best prices around and best service

I called weeks ago to set up washer repair appointment for today 1-5pm. They did not show up for repair and no call to cancel my appointment. I called Perlas to ask are you still coming to repair? person who answer the phone saying we are running late... He told me to call again if I dont hear from technician. No technician so I called again. Different man answered. The man told me there is no appointment set up for me today. I said to him I recognize your voice you set up my appointment 1 weeks ago. He put me on hold and come back and saying the technician got sick 2 days ago so we cannot send anyone today. I asked him then why didnt you call me to let me know I took day off to get the repair done. He start to get very nasty with me... Perlas Appliances not reliable and bad customer service!!!

OMG thank you Mr. Perla’s and his crew for the best experience! We love our new refrigerator!

The repair service department is unreliable. We rent and have our landlord handle everything for us. When we try to find out when repairs are being made, statuses of repairs, etc., we get nothing but attitude from the department or threats of not completing the service. That is not how a company is supposed to run!! We even threatened our building security just for the repairman to come in, but they didnt come in the day that was scheduled and gave us excuses!! Dont use them!!

Very helpful and courteous sales staff, efficient delivery and installation and removal of old machines, and competitive prices on quality products!

Knowledgeable and friendly family business with good selection, competitive prices, and fast delivery of the items we have wanted. Weve gone back again and again.

I come in and say Hey there, I am looking for a lid switch for a whirlpool ultimate care II. Do you guys have that?Lady at the desk says I cant do anything without a model number. I think its so funny when guys come in thinking theyre all cool acting like they know about stuff with a model name.Oh, okay. Well I dont think Im cool, but whatever. Ill call someone at the house and get the model number.I come back in within a few minutes and give her the model number.She starts looking up the part for me, and says so does that make sense to you now?Yeah, it makes sense why you have so many terrible reviews. No wonder everyone hates you. Maybe you shouldnt degrade your customers intelligence for no reason at all.

Very quick and knowledgeable love my appliances thank you perlas

Great experience with Steve. Very knowledgeable. Great personality. Knew exactly what to do to fix our problem. And made sure we were satisfied before he left.

5 - Great family business. I have used their appliances for the past 20 years in my home in Swissvale.

I called Perla looking for a Frigidaire refrigerator. They had several in stock with delivery the next day. Three deliverymen arrived on schedule. Removal of my old build-in Kitchen Aid refrigerator was very difficult from a second story apartment with little clearance and the deliverymen did a fantastic job. They were very conscientious about preventing damage to my walls and floors. The new refrigerator was set up perfectly. I couldnt have asked for better work. Highly recommend to other customers.

I love Perlas. So far weve gotten our washer, dryer, fridge, and oven from Rocco. He has great service. Cheap and prompt delivery. Very friendly and knowledgeable. Website works very well. Big box stores may be a tad cheaper (possibly) but the personalized service more than makes up the difference.Edit: just got a second fridge. Eventually all the appliances in our house will be from perlas. They have a strong commitment to covid precautions, too, which made me feel safe shopping there.

Excellent services and prices!

Im a new homeowner and have been at my residence for 3 months. When we moved in I contacted Perlas appliances for an appliance and been calling for updates for months. Noone contacted me with updates. I paid for them to come out and finally was able to schedule and appointment on Monday for today(Friday) between 1-5pm. They arrive at 4:30pm with a part that isnt the right one. I called at 11am to make sure someone was coming out since its been so hard to get in contact. We spoke he confirmed and also stated he had 2 or 3 of my brand stove fans and they be bringing one if it isnt right then will be returning with another one! Now they say its the wrong one and now I have to reschedule. Soooo I call and waited on hold for however long, the owner picks up and is now telling me he doesnt have the fan and itll need ordered when he told me earlier he had 2 or 3 of the brand and wasnt sure why!!! Unbelievable..I say I feel Im getting blown off and he looses it telling me Im disrespectful and I can contact someone else and Im trying to calm him down and say Im not being disrespectful and I even apologized for him feeling that way! I was trying to simply reschedule since weve paid for them to come out and diagnose the problem. Was told he will not do the job and I can contact someone else.Each time I called to touch base and was told the part is being ordered I waited a whole week sometimes two before calling back just to give the part time to come. Not once was I contacted even when the fan that was thought to be the right one arrived and was told I would hear back. Ive been contacting feeling like a pest just to get my appliance workingAgain Im a new homeowner I am unfamiliar with contractors, no I wouldnt like to find someone else, Id just like the job done.

I buy all my appliances at Perla’s!!! They work with you, very friendly and great appliances!

Have been buying from. Perlas for many years. Always quality product and service

Zero stars from me. The repair person showed up as planned and seemed thorough . Gave us the diagnosis which made a lot of sense. We paid them the warranty fee at that time. That was 14 days ago. They still have not called my warranty company to get approval to do the repair. It is a very quick call for them to do this. Avoid these guys.

The serviceman was very professional, polite and informative. I got an extremely good lesson in maintenance, etc on care for our appliance! He also saw for himself that for a handicapped person he changed the direction of the dryer door to open with ease. Thank you!

The best place for appliances in the Pittsburgh area including prompt competent service

The Service and level of customer service at Perlas is exceptional. They go above and beyond what the other chain appliance stores offerDishwasher hooked up today (I needed plumbing changes). Havent used it or the range yet but I am looking forward to it. Thank you. Your guys are very professional.

I bought a washer and dryer about a year ago and was very pleased with the service and product Leslie Spiegel

The owner himself came to install my replacement air conditioner so that i wouldnt have to wait.

Great service, and great prices!

It was get that the man came, but he was unable to take care of the door on our fridge

Phenomenal customer service. Mr. Perla spent an hour on the phone with me checking and re-checking details about refrigerator. Install went off without a hitch. Prices and expediency of delivery cannot be beat.

We read the reviews after we bought our appliances from Perlas and were very nervous about what to expect. Our experience in buying had been professional and we were really happy with our purchase. Everything that followed has been great. About 2 years later we had to call for service. We did have a no call no show but the second appointment was great. Steve was knowledgeable, personable, an all around great guy. Not sure where all these bad reviews are coming from, except for the one issue out experience with Perlas has been great! This is the second time he has been to do a repair as my husband refuses to rinse the dishes and both times Steve could not have possibly have done a better job or been more professional.

Steve was extremely professional in his assessment of our appliance. He thoroughly explained all of the options including repair vs. replace. Now we need to decide and Steve helped us to a great degree! Thank you!

My family and I have been long time customers refuse to go anywhere else from my home to the rental property perlas is A1 service sales and customer service

We have an apartment rental business. I have purchased several appliances from Perla, for business, and personal use. Their prices are competitive. Delivery time, and service installation is very good. I recommend them, and will continue to buy from them.

Great I have used Perlas for years for appliance repairs for years.The selection is the best

Had issues with my refrigerator when we moved into our new house and had 2-10 home warranty. Our first company came out three times and never fixed the issue just charged us 300 dollars for the visits. We had Steve come to our house from perlas appliance and he took the time to take apart the refrigerator, find and solve our issue in one visit! Highly recommend this company for any appliance issues.