Extremely rude upon entering screaming about covid and how she had covid twice and threw a mask at me. Reptiles are underfes and not kept properly store stinked I use to like coming to this location never again until there is a serious change in staff

Very friendly! Allowed us in after closing to purchase some much-needed cat food! It was our first time going and we will be back! My cat says thanks too.

Overpriced, neglected reptiles, saw a dead anole, leopard gecko tanks not clean, hurt white line gecko, hurt leopard gecko, gecko gasping on dirty water, and poor customer service. Dont support this business. Youre better off purchasing from the other pet store or online.

I paid 60 dollars for a full groom and my Lovi smelled the same as he did going in his hair cut was horrible and his nails werent properly done...so I paid 60 bucks for the knowledge that I could do bad all by myself. They are very friendly while ripping you off

Always love the visit,staff are always friendly and helpful ❤

Definitely not the same when I got my first puppy. The owners changed and the staff is different as well. The prices were $$$ but at least the owner was willing to negotiate! I got a reasonable deal. But now the price for a puppy at petland is $$$$$. No kidding! It is totally outrageous, ridiculous!! But I got a really beautiful puppy that I fell in love with! The staff was nice. But staff previous from the change over were super nice! And this time around they didnt have all the paperwork! And they werent able to answer questions I had about the parents of the puppy! It all was very odd an totally different experience this time around! Something about the whole ordeal was off! Try not to go in,if you love animals, you wont leave empty handed!

Very nice people and beautiful Kittens.

Tons of pet supplies very friendly plus nice shelter dogs for adoption

They may not be largest pet store but their staff is top notch! They are very nice and helpful. I found exactly what I needed for my fish. Also love the store mascot!

My favorite pet store

Petland Village is the best!!! The store is well stocked and clean and houses ASAP Rescue. I got my cat from ASAP Rescue two and a half years ago and still get his favorite kibble Fussy Cat at Petland Village. He has eaten Fussy Cat since he was a baby. The staff and the vet are capable and know about pets through and through. We are lucky to have this store and shelter in the East End.

Love this place. One stop shop for my birds, turtles, my snake also Rio my bearded dragon.❤

No employees any where to be found to answer any questions or even at check out.disappointing first impression, but i hope it was just a bad day.

Although there is great customer service, some of the animals there arent getting the proper care they need. I had found an underweight gecko at the store. They did inform me that it wasnt eating but the sand that they used as substance might be the reason why since it can causes impaction

I had a wonderful experience at Petland today! The manager is friendly and knowledgeable. He went above and beyond to help me out. Great selection of supplies, clean store and excellent location. I can’t recommend them enough!

They make a great Mocha Cafe.

Social distancing. Clean. Not too much off price hike. Sweet staff.

Great selection of higher/premium quality pet food products and friendly & helpful staff.

Many pets too choose from

I love this Petland. Everyone is helpful and always help me make the best decisions for my dog.The animals they have for adoption are well cared for, and have my own vet take care of them.This is an excellent way to let the public have access to puppies etc. who want to visit with the animals, hold them under supervision, and make a decision.It certainly deserves a 5 star rating.

Well stocked, really helpful staff. They helped me pick out the best foods for my new kitten last year, and have recommended other products as she got older. Shes in excellent health and a large part of it is the high quality nutrition sure gets, thanks to their recommendations.

I am a volunteer at an animal shelter and I am utterly disgusted at the gall of this establishment to advertise that it has an adoptable animal program in place. Not only were the half dozen or so mixed breed terrier-retriever-hound puppies and dogs on display quarantined in glass boxes on mesh (which is awful for their feet and also during a CRUCIAL AGE for behavioral training it is teaching the puppies to urinate and defecate wherever they can) but they all were EXTREMELY under socialized, malnourished, frightened of people and just cowering in corners, and on top of that had the audacity to say that the adoption fee for all of these dogs was $700. This is absurd and thievery. $700 is an average cost of a pup from a private breeder where you could expect to meet the sire and dam, a detailed print of their heritage, possible akc registration, medical history, vaccinations, etc. You can expect a $700 dog to be well socialized to humans, started to be taught potty trained, played with, etc. Meanwhile at your local animal shelter, you can expect a homeless dog to range anywhere from $100-250 to cover the cost of neutering/vaccinations/medical checkups.It is safe to say that any cost larger than this is strictly for profit. Dogs come in with all sorts of backgrounds: strays, owner surrenders, neglect cases, all of which have their own individual needs. To be brutally honest, the animals for adoption at this pet supply store (and any pet store that dont explicitly list the shelter and adoption fee in question that they are helping) are most likely from a puppy mill. If you are willing to spend $700 on a puppy for your child, do yourself a favor and seek out a reputable breeder who cares about the health of their dogs. Otherwise please please adopt from a real animal shelter and donate to them. Millions of animals are killed every year in the United States because there arent enough homes for them all. Volunteers give so much of their time and energy to make sure dogs and cats can be healthy and friendly and find the best possible homes for them, for very little payoff (often putting themselves into debt! Theres a reason why local shelters are always asking for donations.)

Extremely knowledgeable, friendly and helpful. Even on a busy night, we had great interactions with almost every employee and were given plenty of oportunity to ask questions. Their pets seemed happy and healthy and the bird we bought has been a great addition to our home. I only reccomend stores I would return to, and this one of them!

Small pet store, but gave great service.

Great place to buy all your animal care needs. Fish department guy Ron knows his stuff. The quality of pet fish is outstanding. Only place left in Pittsburgh where you can trade your fish in if your fish either becomes to big or dont get along with your other fish well.

We got our dog here! Great staff who are very caring for the animals which they source as rescues from shelters. Fair prices and knowledgeable staff.

Will never go back here

The staff is rude.

As everyone else has said...... $1000 to adopt a dog! These people are nuts! Went through the whole process, signed papers, picked toys and crate for dog and the guy just mumbles the price. We had to ask him to say again, $1000! These people are crazy! You can get a pure bread, akc dog for the same price, with all its shots. Will not go back to this place and will continue to support the animal rescue leauge.

Bought two baby rats from here and they were already hand-tamed and very sweet by an enthusiastic young lady. Some of the staff really care and are excited about their job. Its an infectious atmosphere that anyone will notice.

They are a good source of lost types of feeder animals and insects, as well as most materials you need for common and slighyly less common pets. They also take in animals from shelters to help, and clean up the animals for better owners.

They are charging nearly $1,000 for a rescue dog. Local rescues do the exact same thing from transport, providing shots, spay/neuter, and pay for other surgeries for their animals all while charging a rehoming fee for hundreds less.

First of all, I have to admit that I also work at this store, so I will admit that I may be somewhat biased toward the positive. But I have also worked with these same individuals when they still carried pure breed or designer dogs. The owners are wonderful people who take every part of the business seriously, especially the care of the animals. We only have dogs and cats from various shelters and rescues. Thats why we not only very seldom have pure breed dogs, most of the time we dont know the breeds that make up the dogs we do have. But we can tell you that for whatever reason, they ended up at a shelter where they may have received only the most basic care- food, water and kennel cleaned once a day sometimes. No, its not the ideal situation for the dogs, which is what most people are most concerned about, but there are things that everyone who complains can do to help us with finding these dogs homes. Just ask any associate. We are always accepting donations of products that the shelters can use to help care for the animals. This decreases the money they have to spend on products and can put into expanding care of the dogs, etc. Some of our employees have even left jobs where they made more money, had better benefits, or just didnt have to spend every morning doing something like cleaning up animal feces, to work here. So, instead of lumping all Petlands together, why dont you come and visit us. You can even specifically come and ask for me- I will gladly answer any questions you may have.

Wow Just loved them all… Sooo cute animals

Petland gets their dogs from puppy mills!!! a friend I know got a puppy from here recently and the puppy has nothing but help problems . and petland claims they cant help

Well stocked and an extremely friendly and helpful staff. Adopted my beautiful girl from here

Is this a pet rescue or a restaurant, Im a bit confused with the reviews

My and my mother visited there on June 20th 2017 to look at some toys and chews for my dog. I saw this adorable puppy named Rocket and asked to meet him. The employee was straight out rude. The employee there just brought the dog over to the socialization area with a toy. He was being rough with the puppy and just carelessly held as if it wasnt a living, breathing creature. The 13 week old puppy started nibbling on my mothers shoe and even though the employee saw what was happening he did nothing about it. I understand that puppies nibbling things are normal but it actually looked like the employee was laughing. We left to look at the dog chews because we were kind of mad about what had happened. Another employee on duty, this female, greeted these customers that walked through the door. The also asked to meet Rocket and the female employee brought Rocket, a blanket, a toy, and treats into the socialization area and sat with the two ladies inside. I am really disappointed at the one employee that we were being assisted by and I wish to never meet that employee ever again.

Super convenient location, nice aquatic plants and good selection of supplies. Really wish the fish weren’t always in such poor shape :(

Clean store. Healthy animals. Reasonably priced.

Would not give any prices of pets over the phone

LOVE Petland East Liberty!! They are always so helpful and have a great store! Will special order food and LOVE thier groomer!

They have very good knowledge in treating ones pet a natural as possible with very safe products and materials to take home at reasonable pricing.

Id give a higher rating but they sell animals and fish. I personally dont like that.

The workers here are very friendly and helpful. They have a great knowledge of the animals they have and seem to geniunly enjoy them.I was glad to see that the dogs they have here are from an animal shelter instead of a puppy mill.If we decide to add to our family. This is where we will come.

Always very friendly. And have some great rescues. dogs, puppies, cats and kittens.

TL;DR: Please research your pets needs before acquiring them, wherever you get them from, and do not count on this store to know the needs of their animals.The axolotls they keep are in tanks with gravel and areas of strong water flow, both of which are incredibly hazardous and stressful for these creatures. Axolotls eat anything smaller than their head, so gravel is an eventual death sentence, slow and painful. Strong water flows are a source of stress and can break their gills. I have a soft spot for axolotls, so I felt compelled to try to save one on deaths door, just a few months old with no gills and unbearably thin. The associate initially tried to fish him out with a net before I stopped him, because nets will tear off their gills and legs when theyre that young. If you stop reading here, the point is that a pet store should know its animals better than to break a species three most important and basic rules of keeping them alive.Im happy to say hes doing much better, despite my initial fears that he had ingested a rock and would die no matter what I did. He was so weak, I dont think he had the strength to eat a rock anyway. A week later I went back for his tank mate, who was doing slightly better than the one I took home, but he had been sold and two new albinos were in his place. I politely informed the three associates that the gravel will literally kill any axolotl that lives in the tank for long enough, and that the high-flow filters destroy their gills and make it hard for them to breathe. At least one of them seemed genuinely receptive and said she would inform her manager, which is why this is a two-star review instead of just one.I hope the tank conditions have been changed, or better yet, that they have stopped carrying axolotls altogether, but I cant bring myself to go back, and theres nothing I can do. Buying from them just encourages them to get more.Ive fixated on the axolotls, but if you go here, pay attention to the other animals too. All in all, Im so glad I have my little lotl now, but I wish I had found him under other circumstances.

Friendly staff are always helpful. Great selection of items for guinea pigs and cats. They also have pets for adoption (cats, dogs, and small animals).

Food came out cold and service was horible waitress was very rude to my mother

It was relaxing and fun, tought me a lot about how to paint, when I got ther and seen the original picture to paint, I thought, I can never do this, but I did!!! #paintingwithatwist #east carsonstsouthside

Figured because of the good reviews regarding aquarium fish, I took a ride out (1 hour away)to check out the store. They had more uncommon but wanted species, however I was disappointed in the condition of the fish/tanks. The tanks were well marked, as someone took their time/skill - Wished the tanks were as well as looked after.I was interested in picking up some cichlids. The peacocks they had showed some nice color and were well priced, but they looked underfed/sunken abdomens. Same with Mbunas and there 3 dead in the bottom of their tank. The oscars (4 in the tank) looked to be covered in Ick and seemed to be struggling. The community fish looked in better condition. The feeder fish tanks should be avoided.The employee in the area greeted me, he must of been on his lunch break (on his phone and Big Mac box on table). The plants (below the display tank) looked OK but the water was oddly cloudy.All the above could easily be corrected, but I’ll continue my search...

My daughters favorite place

1st time for lunch and night do lunch instead of dinner next time. Awesome burger

Very small location. There is a Petco nearby and it is a much bigger store with bigger variety. Its not a bad store if you dont need a lot of supplies.

Animals here frequently infected, injured, and sometimes even dead. Hamsters with infected eyes, one was just terrified and screeching, its not there anymore.. bird with bald patch on top of his head... Injured geckos... Dogs and cats are sad, lasting in their small glass/Formica boxes, to the point that they dont even look up at people outside the glass. Someone else has posted a picture of a dead lizard in a tank in their review. I cant give them two stars for their extensive selection of pet supplies, because who cares, when the animals arent taken care of....

I stopped in for the first time and walked out with two female dumbo rats on manager special for $5. Clean place for the most part & fair prices!

Its a pet store I didnt notice anything special about it. One thing I didnt like about it and any other pet store like it is the dogs and cats in those cube things for who-knows-how-long. There was a puppy in one and I dont know what was wrong with it. Was it scared cold or sick? I just dont like them locked up like that its not a whole lot of space to me.

We went into this store after finding their website on another Pittsburgh shelter. So, we went into Petland expecting Rescue/Shelter dogs at Rescue Shelter Prices.We met with two dogs that would meet the requirements of our lease, one wasn’t friendly, but the other we fell in love with. We played with him for a good 20 minutes, then asked what his “adoption fee” was. His fee was $599?!?! What?!?! That’s not Shelter/Rescue Fees, that’s just pure profit. The employee said “we ask for what we pay in vet costs and that’s how much has been spent on vets. Well then why was the other dogs fee the same? As well as a third dog who another man asked about.The dog we looked at was a 6 year old Cocker Spaniel. Bad news, but you can get a brand new cocker spaniel pup for $600-$800. Half of this dogs lifespan was already up. Other dogs had HORRIBLE dandruff which we were told they were treating with salmon oil. These are not rescue dogs. Don’t get your animals from here, go to a real rescue and find your furever baby, like we did....and our baby came healthy, and his adoption fee was only $125, for a 14 month old!

I started a new fish tank and they was very helpful. I like the fish prices not like the other stores. But only thing I didnt like was prices on decorating the fish tank very high price so I went to other stores and got more for my money. But I will still get my fish from petland

Great selection of aquarium supplies and fish not available elsewhere. Knowledgeable, helpful staff. Know me and my service dog by name. Staff goes the extra mile.

I cant go somewhere that sells animals like this in little boxes or is so upsetting. Contributes to the market for breeding these for pets. What an unhappy life.

Needs better fish colorfull and lots of fish but its my favorite fish store they are nice

You gotta check out the birds!

I absolutely adore this place, people are always helpful and kind and animals are healthy and happy

Called about a dog and she knew very little about dog....I asked if I could Foster it and she said No...!!! Who would rather see a dog in a cage than in a loving Foster Home till they find their Furever Home !!!!!!! ..... And they wanted $700 to adopt her !!!!!!... Terrible Rescue ?!!

To summarize a long story: we walked in to buy a pair of rats. They didnt have much to choose from, but there was an adorable little critter the sales lady told us was a very young rat. It was caged alone, which made us feel really sorry for it, since rats are social creatures. So we left with it intent on getting it a friend later.They did not sell us a young rat. They sold us a mouse. A very cute mouse that is now our pet, but nevertheless, a mouse. Which didnt make us feel any better about it being in a cage by itself; if anything, mice are even more social than rats. So we would have felt like crap returning it. Weve re-homed her from the ridiculously oversized rat habitat we initially put her in (going Are you sure thats a baby rat? I REALLY think thats a mouse! Naw, surely they knew what they were selling us, didnt they? the entire time) and put her in our late hamsters cage, where she seems quite happy.So, to recap: they failed to correctly identify the species of the animal we purchased, which we purchased in part because we felt bad about the conditions it was being kept under.If that isnt the basis for a one-star review, nothing is.

Get real with your prices, $1000 for a rescue dog is insane.

I love them so friendly, always there to help and professional

I liked this place. Was very fun.

They keep their fish tanks really clean and the fish are very happy with nicely designed tanks! One of the best pet stores that take care of fish Ive ever seen.

Always so nice to visit. The best part is, all of their dogs are from a rescue.

One of the few PetLand locations that receive their puppys and dogs from local animal shelters, unlike other petland locations. I have much respect!

Need more pics of pets

One star rating and one less customer for Petland, after unfriendly and unprofessional encounter regarding the return of a defective aquarium. I was promised store credit one day, while the manager was absent. They quickly withdrew the offer of getting store credit via a phone message, saying they would NOT refund my return. Unfortunately wont be supporting this local business any longer.

Great grooming service here. Prompt, listened to what we needed done and followed through. We now have one smart-looking pup.

The food was good especially the chicken it was a special kind of crispy ....I dont even like crispy food but that crispy chicken changed my mind 😋😋😋mmm mmm mmm

Great food and great staff

Employees offered lots of helpful advice on my new puppy. Had everything we needed except an ultrasonic bark deterrent device.

Good selection of fish but although they do sale some plants I wouldnt make the trip for the plants very small selection and not as healthy as a store I go to in Monroeville

The company as a whole is terrible. Basically a front for puppy mills.

That is a terrible store. They don’t honor there prices.

Love visiting & playing with the puppies. And adore watching the birds.

Actually knows how to treat their animals and keep them alive way better than petco or walmart. Keep up the great work

Good products but not alot of choices

Good store. Helpful staff. Convenient to Trader Joes and also Staples.

Locally owned business by super nice people. They have many brands of healthy pet fooods including Orajen which is not readily available in other pet stores and supermarkets. The staff are kind and knowledgeable about products sold in the store. They have dogs available for adoption from shelters and have many other critters such as fish, guinea pigs, hamsters, etc.Check it out and while you are there you can pop into Trader Joes which is located in the same shopping center along with Tuesday Morning and other stores. Lots of free parking.Petland gets two paws up from us.

I adopted 2 7-month old tabby kittens here a little over a month ago at $200 a piece. I also spent over $100 in supplies that day at this store. In my experience of adopting formerly stray cats, this price is quite high. We were reassured that the kittens had been spayed/neutered, were up-to-date on shots, and dewormed with a clean bill of health. At the time, the cost was worth not having to take care of all that ourselves and we had already fallen in love with the cats so we took them home. I discovered days after adopting them that one of the cats had tapeworm- I was told these cats were worm-free. We called Petland and they informed us that the de-wormer they use sometimes doesnt treat tapeworm and offered no apology or solution. If youre telling me a cat is completely de-wormed, you shouldnt be using a treatment that doesnt cover ALL types of worms.We took them to the vet, with the complimentary vet appointment included in our purchase, and found out they ALSO had Giardia. We had to pay to treat these cats that were supposed to be completely healthy for two ailments, on top of the $432 already paid for the cats at Petland-- not exactly worth the cost anymore.We love these cats and had a wonderful experience with the girl who assisted us in adopting them -- she genuinely cared about the animals. Its unfortunate that the health issues put a black mark on the experience and, unfortunately, I would highly advise from adopting here for their high prices and stick to animal shelters.

Kind and helpful staff.

Staff is usually very friendly and honest about pet buying. Location isnt bad.

Friendly staff. Great customer service. Average prices.

The people were absolutely miserable and unprofessional. I didnt feel welcomed at all, nor did I feel like my business was appreciated. I went in for two betta fish, which were obviously not well taken care of as they were swimming in dirty water. So, I bought two and the price for which was ridiculous. I passed the puppies which looked as if they were scratching on deaths door. No little critter deserves anything from this place.

They have what I need, including specialty food, and I love the local feel of the place. Plus the animals are rescues. :-)

Filthy cages and this place smells not to mention $1000 for a rescue that is not even pure breed! They would rather see the dogs grow up in a cage than adopt out. It’s all about money.

All the puppies are poorly taken care of. they all come from puppy mills too so theyre inbred and will have lots of health issues. close this disgraceful store

Went to get a betta. Never had one so I wanted to get as much info as possible. The employee seemed to want to rush along as fast as possible.Other than that, the aqarium and fish selection is great.Only other complaint is when I walked past the dog kennel I heard one employee screaming at a dog. Not cool.

Strict smelly some employees judge not knowing a persons medical condition

Ron is the man!!! His selection in aquatic species is phonenomenal!! His knowledge and know how is uber informative, for those who seek insight or education whether your the fresh or salt water enthusiasts; this guy is the foundation!!!

Very positive and fun environment where all the staff are very knowledgeable, and I can tell they all really care for the animals that are temporarily housed there!

Ill change my review if I see changes in the health of the fish being sold here.Let me start out by saying they have a huge selection of fish and the customer service in the fish dept is great, so its not personal.Their fish tanks arent routinely changed, however. So many of their aquatic creatures come with really bad Ichthyophthirius Multifiliis parasites. Most of the bigger fish will fight it once they hit my tank, but the smaller ones Ive had to isolate in saltwater/heat baths to kill the parasite.

Please dont purchase any dogs or cats from these stores. I am a former Humane Officer and I cant tell you how many of these dogs come from horrid puppy mills. By patronizing these stores you are in-fact contributing to the proliferation of puppy mills, where puppies are kept in inhumane and unlawful conditions. I know the condition of most of the puppies and kittens that Petland sells and most are sick. You pay twice to three times the amount you would pay a breeder. If you want a puppy or kitten go to one of the shelters who will stand by the animal you get, Petland wont from what I understand. I have inspected Petland stores in the past and every one had sick puppies and kittens. Again, I urge you to NEVER even consider purchasing a puppy, kitten ot live animal from any Petland