The facility is clean and the employees are accommodating. In fact, I spoke with two very nice people whom directed to the proper room. The signage is unclear. I attached a photo of entryway sign the does no mention IdentoGo. You look to the left and the sign is at the bottom of the door. Dont worry about showing up on time. I showed up on time thirty minutes ago and they have seen one person. I can hear the representative in the room chatting. No end in sight so far.