Went in to location (Rosemead at Beverly in Pico), order a hitch for installation. Was given an appointment two months out. A month before i called to confirm, we were set to go next month. They had no record of the order. Guy retook my order, saying he would get it in within a few days. Here we are three weeks later and I call in to check on status. Never heard of me or my order. If you order, call daily to make sure they still have you in their system.
Most Uhaul locations have average to poor customer service these days since it is quickly becoming a long lost art and science. THE employee who changed my perception about Uhaul is Ashley. I rented a car transport from Spokane, WA to Pico Rivera, CA and upon returning it she immediately had my rig unhooked and in seconds had my rental return receipt emailed AND printed a hard copy... all with a very personable super positive and uplifting vibe that showed she cared and customers matter to her. All this great service in less than 5 minutes!! This is what Uhaul needs to focus on, good old fashioned customer service. My best experience at Uhaul by far! Thanks very much again Ashley at Uhaul Pico Rivera, CA and very good fortune to you in your future endeavors! ¡Salud!
The vehicle I rented are not very clean. Dust inside the vehicle. Customer service is okay, not the very best. I tried speaking to the staff there about the vehicles they provide and they show no enthusiasm that they like their job, attitude is very poor (needs improvement). I work in a field when someone is talking to you, you give the customer the utmost respect and acknowledge them with a smile.
Quick and easy! Courteous gentlemen with great service. Clean vehicle and easy return. Thank you!
This is my favorite U-Haul location to rent Trucks from. Its a little like LAX really busy
Customer service is really bad . Created my reservation jume 28 for July 3rd to get my hitch installed. Went that day and they didn’t have the hitch . Called a few days later and the hitch was never shipped.Call customer service twice to ask if I could buy my own hitch and uhaul can install it they said yes. Once I was at the store they said they culdnt installed it just because it was not from uhaul.CS said manager was gonna call me to follow up he never did.
Great experience . The staff was very friendly and helpful . The process was very quick and I was on the road in no time . The 24/7 self check in process was easy too . Definitely recommend
Great Truck rental experience!!! The staff were friendly and professional. Especially appreciative of the assistance by the Manager Mike!. He was also helpful and helped me going the extra mile. 😁 Kudos to Mike and his wonderful staff including Chris too!!!
I made a reservation for 8:30am pickup this morning, I have been waiting at the service desk for help for a half hour and still have not been helped. It is 9am now, not sure why I bothered to make a reservation for 8:30...Thanks for the help U-Haul...
Terrible... we had made a reservation on a 17’ only to find out they had rented it out... never notified
Rented the pick up truck. I loved it. Reasonable price. After hours drop off made it easier.
Great, they have everything you need, but horrible on the weekend. During the week they will have four people staffing, but on the weekend only two. Sometimes one. Be prepared to Wait at least thirty minutes just to get to the front of the line. Ridiculous.Oh and the whole advertisement they have about paying at the pump for propane is a complete lie. They always make you come back inside to pay.
Went to go rent a truck and everything was going well until I took out my chase liquid credit card, one of the guys said that kind of credit card didnt work there and he didnt know why. I knew he wasnt being truthful because the other guy helping us never said anything. So we ended up going to u-haul in monterey park and how funny my credit card worked just fine there. I guess u- haul in pico rivera dont like to rent out to chase liquid card holders!!
So far pretty good service from this place. Busy but they get the job done
Dont come here all they want to do take money out of you!Make sure you take pictures before you rent it because they might want to charge you for a small scratch that you know you didnt do. Oh! And dont doubt whatever they charge for what ever you didnt do im pretty sure those employees stay with that money just so they can get extra money. Beware
Fair prices. Good service. Friendly staff.
Went in for a trailer rental and they made it a smooth and easy transaction.
Reason Im giving this place a 2 is I know I saw cargo racks in stock and I called to see of they could hold one for me and the person on the phone says they dont have any or carry any??? Really
Terrible service. Slow. Only one person working in the morning which is the busiest time.
Love this place the staff was great and very professional...
Good customer service for a Corp center
Never had an issue, good rates, lots of trucks.
Great place to fill propane tanks.
Took additional charges out of my account for no reason at all and without my knowledge as to why.
Even with a reservation, I had to wait an hour to get a truck. Jesse was only one working & had no one helping him. 10 more people are still waiting after me. How can you run a truck rental company like this on a Saturday morning. Its ridiculous.
Fast and quick service with friendly staffs.
This location is poorly ran on the weekends. If there are no longer any rentals available, they should put a sign up on the door as a courtesy to patrons so they dont waste their time in line.
Awesome service for a busy area
Not a long wait. They have everything for your moving needs
Cause I hate moving
Today I went to rent to raise a car, the staff is very friendly
Everything you need to do trasteo.
The attention is good, the workers are bilingual and willing to help.