Everyone I worked with was fantastic. The office staff went above and beyond to help me and kept me up to date through the entire process and there were no surprises. On both visits to the home they explained everything that was gonna be happening as well as educate me on how to maintain the septic properly going forward.Other companies can take a lesson from them on customer service too!
Paradise Valley Septic Services is absolutely the best! The service they provide is outstanding from calling to schedule an appointment to the service at your home. We had a stubborn septic tank issue and our service tech, Butch, worked well into the evening to resolve it. I highly recommend Paradise Valley Septic Services!
My clients used them to pump and certify their septic for a sale. They came out and pumped and charges my clients over $1000.00 and told them their front baffle was broken and they would send a quote to fix it. They then sent a certificate that said the septic didnt work due to the baffle and a quote of $1505.00 to fix a front baffle. We had another company out and they fixed it for $500.00. I would not trust this company.
Used company to pump out septic tank. Tech was friendly, courteous, professional, and capable. Provided education on system. Pointed out concerns and suggested remedies. Price seemed a bit high, but worth the work. Will use again.
I do not have the right words to convey how great this company was to me. Selling a home is so very stressful, selling an old home is stress on steroids. But thanks to companies like Paradise Valley Septic Services, I was able to get my inspection done fast (even though there was a current high demand because of the crazy real estate market right now and every other company I called was unavailable). Then when they came out Vince was so professional and articulate. What needed to be fixed we got fixed and I didnt feel like anyone was a salesman trying to just get more money out of me. That shows they are honest! When it came time to get my report Rita was incredible at speeding up the report delivery to my real estate agent. When I was confused about what they did, their manager described everything with patience and professionalism. I am so very thankful for your incredible professionalism and I highly recommend them over other companies, based on them making their customers needs a priority alone and getting me in on time so I can close early.
Having moved into a home with a septic tank, we didnt know what to do, but when I called Rita at Paradise Septic, I felt so much calmer. From scheduling which was quick and painless, to all of my questions which were numerous, I always felt listened to and taken care of. On the day of, Jerry showed up on time and was the ultimate professional, not only answering all my questions (trust me people, I had a lot of them) but also helped us with some plans we have moving forward with the system. We appreciated everything they did for us and had a great experience.
Great company!! We needed our septic pumped, they got us scheduled within 2 days!!! Well priced!!! Jose G. was wonderful!!!!!!! He had great customer service and was able to answer all questions we had. All around great experience!!!!!
We have used this company since 2008 for septic pumping. They did our initial inspection and 2 subsequent pumping. We even purchase our bacteria for the tank from them.They have recently been bought out and ever since the service has been awful. It took almost 3 weeks and 4 phone calls to get a years supply of the bacteria. It took 2 weeks and 3 phone calls to schedule a pumping service, which they didnt show up for. So it took another call. They finally showed up damaged the filter, left the tank open (no backfill) and then wanted $1000 to replace filter. I said no and yo please come and backfill the tank. They said they would the next day. Guess what??? They didnt. I would recommend going with someone else. These guys have gone way downhill!
As a luxury real estate agent, I believe your partners are an extension of you and critical to a successful closing. Tracy Miller and the whole team at Paradise Valley Septic Services are a first class company with extraordinary customer service and provide quality work. I would highly recommend them to anyone. Thank you again for going above and beyond for my clients and me. Sincerely, Tanya Hoffman, Russ Lyon Sothebys International, Private Client Group.
Very happy with Paradise Valley septic. They came out the day before Christmas did a really nice job on cleaning out my tank. I highly recommend Paradise Valley septic. Thanks again guys. See you next year. P.S I’m a general contractor and I know a good job when I see it.
Howard was on time, very polite, friendly and knowledgeable about what was wrong with my septic. One could tell he was a very honest, hard working man. Ive use this company in the past, and it was excellent then too. Ann who answers calls and schedules was very pleasant and knew her info well too. Not an ounce of negativity with my experience with them.
What a wonderful experience! Excellent customer service (Anne) knowledgeable and efficient technician (Butch) getting the job done for the amount quoted. No surprises. They didnt sell me service not needed. Arrived on time and did a great job! I would highly recommend this company and would use them again in the future.
Great service. Responsive, knowledgeable and professional. I called three other services before Paradise Valley Septic and got two answering machines and one Ill call you back. The fourth call this service was the right call and they were less expensive than expected. Highly recommended.
Everyone at Paradise is fantastic...helped us through a very nervous time when we were selling our house. They were thoughtful, kind, responsible, and available from the first phone calls to the last bit of landscape that was put back in to place. I had heard horror stories of what a septic review can do to a precisely manicured landscape. The team that dug and the team that cleaned were excellent. The other company I called told me that they would have to cut an ironwood tree in half and dig at least a 10 ft wide hole with a large bobcat. Paradise came in with a small bobcat and did a perfect job. DO NOT USE ANYONE ELSE. EVER.
They were amazing! They provided wonderful customer service. I called at 5pm and they were able to squeeze me in the next morning. Can’t say enough wonderful things about them.
Paradise Septic saved us from a very stinky situation! They came out same day and when there was a problem on my end with locating the filter, returned 2 days later. They were very knowledgeable and helpful over the phone as well as in person. I received a window of time for arrival with a call on for a 30 minute lead time so I didn’t have to sit around for half a day. The technician was very respectful and super quick, clean and kind. I am so glad my neighbors all referred me to Paradise Septic!
Fast friendly service! I spoke to Tom about an emergency I had and even though they dont provide after hours service they scheduled me for the first call in the morning. Ann was very helpful as well! I work for a plumbing company and will be using them for all my septic needs in the future.
Came when they said they would & got right to work. They did a little digging but found the clean out & marked it for the next time. Cleaned up & put everything back where it was. Great Service at a fair price
Vincent was Awesome great customer service I had himout once before And requested from the second time he was great give that man a raise he deserves it
Very happy I was referred to Paradise.They helped me out with and unusual situation pumping the toilet in our boat.Thank you again and you will be hearing from me with more work.
Paradise valley septic had extremely fast response and they were very professional. When they showed up they made sure we understand exactly what was going on with our personal septic system. We would use them again
I am in the processes of buying a home and I had Paradise Valley Septic due the inspection and pump out. They were very thorough and even took the time to explain how the septic system works being that Ive never had one before. I would recommend them.
Paradise Septic solved our problems quickly and professionally. Knowledgable and friendly staff. Great job!
Excellent service! They did a great job handling the scheduling and appointment as well as finding my septic tank and pump it out. The confusion around the billing was also handled very professionally and swiftly.
The service man was very helpful and friendly and the office is always friendly and scheduling is always easy, would definitely recommend their services.
Paradise Valley Septic did an excellent job.I will be using them again.Michael ABaja Plumbing
These guys know what they are doing no hassles quick and easy. Highly recommend.
Very professional and knowledgeable. I recommend them to anyone who needs great service for a fair price
These guys go out of their way to help with any problems beyond just pumping the septic. Cant say enough good things about them.
PV septic is the only company all my neighbors use, and now I know why. They came and emptied my septic tank the morning I called. Butch was on- time, (actually early), curtious, dog friendly, and had great things to say about the purple he worked worn and for. Later the same day, Todd came out and walk me through what would happen during the repairs to my leach field. He then sent me by email a very reasonable quote. Experience is everything, and theyve been doing it since 1958. Dont go anywhere else or youll be sorry!Thanks guys and gals at PV SEPTIC!
Employees knowledgeable and courteous equipment in very good condition excellent job so far
Called last Friday to set up an appointment. Went well and they scheduled me for today (Monday) with a time somewhere between 0800 and 1200. 1145 rolls around and Ive not seen them. Call the office and told I was given a call to let me know that the tech was on the way but I received no call or message. I work evenings right now and have been up all morning waiting for this truck. At 1240 there was still no truck. Another call to Tanya at the office and she then tells me that The driver had to off load because he is full. Spoke to the manager who stated This is why we dont give out specific appointment times. She went further by saying that the driver got full and needed to offload. I did remind her the agreed time frame was 08-12. She offered $50 off. I cancelled. Regardless of if it is short staffed, poor planning, or otherwise this company couldnt seem to meet the most basic component of a job which is just showing up on time. What makes this worse is that time was a 4 hour window. I cannot speak of their onsite expertise because my money went elsewhere.
Great service and True professionals,,, I have been using them not only for grease trap service but for septic.
GREAT SERVICE............EXCEPTIONAL PERSONNEL!
People, that care, prices r fair...