Im very pleased with Trapp Service. We do have an IT Team within our org but they direct us to Trapp and Trapp guys always resolve my issues even if sometimes it takes them few times to get back and try a different approach (as sometimes they are limited by resources our home IT owns and doesnt provide to them on time). They are responsive, polite, helpful, kind, friendly, professional, knowledgeable and do excellent job

Ward Realty uses Trapp Cloud hosting for our proprietary software. We have been clients for many years now. Trapp Technology has been a valued partner and I most appreciate their timely responses when we are having a problem that needs to be solved. I highly recommend!

Awesome company with great people, and ArmorPoint is an outstanding product.

The transfer of information was easy. The employees are eager, helpful, professional and understanding. Our representative and onboarding specialist are both incredibly attentive and can easily resolve concerns.

These people are like have a top notch IT company hanging out in my broom closet. I have no idea they are there, but as soon as I need something they respond quickly, professionally and most of all correctly!

Shout out to Alan M. for great customer service today (11/19/2020). Thank you for your help with my issue and your overall super kind personality that reflected through the call.Sharon Anderson - HR CoordinatorHydraulic Systems, LLC

Jackson @ Trapp is very helpful every time I call in to get assistance with my computer and any issues that I am having. Always resolved quickly and gets me back up and working in no time.

Willing to stay online & phone with 2 agents to fix my problem. They are always nice too. Liquid Assets Pool Service

They are always there when you need them and definitely will resolve any issue right away

Andrew Owen and Jacob Johnson are awesome! They always fix my issue and are quick to respond to my calls for assistance!

My issue was resolved within minutes of technician remote access.Outstanding performance by Andrew Stephens.

Great experience using this company and their support service isby far quick and responsive

They took the time to figure out our problem and fix it immediately. Customer service was very professional and efficient.

Support can be a bit hard to work with at times, but overall I am pleased with the experience I have gotten from them. If I both submit a ticket via the web AND call the support line, Im usually able to get my issue resolved. Hosted services are fully functional and work well. As an IT Professional Im impressed so far.

Trapp hosts our accounting and purchasing software, and has strong, reliable service. In addition, they have helped with our recent software upgrades and did an excellent job with trouble shooting when we had an issue with our last upgrade (issue was not Trapp related), getting us up and on the update same day without any significant lost time. Our account rep Adam is also very timely. Finally, adding and deleting user accounts via the on-line portal is simple and allows us to be flexible with our account as we scale up or down our operations team.

Using Trapp to host our QuickBooks was the best decision we ever made. The transition from QB Online to the hosted version was smooth and without any significant issues. The support team was knowledgeable and very nice. Ongoing support has been easy and quick to access. They are a great company to work with.

Our company needed a web-based server to host our new accounting software. Trapp Technology was recommended by the software company as they have experience with the Sage Timberline software protocols. I am grateful for the recommendation as Trapp Technology did an outstanding job. They were quick and very easy to work with. Would definitely recommend them to others.

We use Trapp Technology so that we can access the books as well as allow our CPA and Payroll company to access the books as well. This service enables us to use our Macs to work in a windows environment. Data is secure and safe, and Trapp has a robust data backup process! 5 Stars all the way! Highly Recommend!

Have a website hosted through them (Hostable.com) and its been a terrible experience. My website/account keeps getting deactivated for some unknown reason. When I contact support they are able to turn it back on but can never tell me why my issue keeps happening. And then the next day my website gets deactivated AGAIN. Its been happening for over a month.They overcharge me and they dont keep records of my payment (seems like a scam to charge more money). I pay for a month service and only get 2 weeks out of that month. Im outraged because they think they can stop me from complaining by activating my website again but never answer my questions, never follow up, and avoid my questions regarding what the underlying issues and refunds.

I moved my companys hosting to Trapp after having dropping issues with our previous company. There were a few bumps in the beginning but the team was very helpful and willing to get everything figured out and working for us. Chris Swanson and the support team have been great with any concerns that I have had. We have a couple more kinks to work out; however, I am confident that they will be taken care of.

A big company with a small company personality. Trapp provides our nonprofit with excellent service at a great price. Their customer support is available 24/7 and is USA based. So no matter what, I can get help any time. Im pleased to be a Trapp Technology customer and highly recommend them to all companies, big and small. They are truly capable of handling all of your hosting, cloud and even telephone service needs.

Weve been using Trapp Technology for Cloud hosting our accounting software since 2015. Every time I need help, Trapp is very responsive and always there to resolve issues timely. They are very knowledgeable about the software and flexible with regard to scheduling accounting updates outside of our working hours. Trapp keeps our software (and office) running smoothly!

Trapp has been the best investment for our accounting needs. Remote hosting of full function desktop platform software. Constant server backups. The best part is they have top of the line security features that have been implemented to protect against the growing modern threats.

Best tech support of any company Ive ever worked with. You quickly reach somebody who actually knows what theyre doing and can actually solve your problem. What a concept! Love these guys.

We were looking for a HIPAA compliant solution to connect our warehouse in one state with our office in another state. We looked at many companies, but they either couldnt meet our needs or were too expensive for a small company. The Trapp Technology team had the perfect solution and it was very easy to setup and use. Great service and great people!

Trapp Technology has definitely helped us increase efficiency and allowed our company to work productively with one another - although in different cities. As well as their tech support is great and is always on top of todays market. Definite 5 stars!

Trapp is awesome. Service/ Product offerings are solid and dependable. The little interaction I have had with company reps has always been congenial and informational. Thanks Trapp!

Life changing! To be able to access information from anywhere on multiple computers has been absolutely amazing. Everyone who worked with us was so very friendly and helpful. I wish we had joined sooner.

Unfortunately I have to write this review. I used Trapp Technology to host QuickBooks but for the last year I have seen the response time diminish to an unacceptable level. Every time I call, I get a different answer on why this is happening. I have even escalated it Tier 2. Very short term fix and back to the same issue.

Trapp makes using QB easy on my mac. Never have operation issues hindering usage. Their tremendous customer service sets them apart!

Customer service is top notch, even on weekends. I can always talk to someone and get the issue resolved. Security is key. I feel my data is secure with them.

Works well and is very affordable if you don’t need the big company fancy stuff. Excellent customer service with setup and support. Price still good after couple of years.

I have been using Trapp Technology for over a year now. They came highly recommended from another company I work with. They have excellent customer service for any issue or question you may have. I have never called in & gotten put on hold. The system seems to work flawlessly & if there is an issue, they will help you fix it immediately.

I use the Trapp Technologies as a secure connection to a cloud software we utilize in our business. The connectivity is secure and reliable. I do find it slow to connect at first. Its usually best to let it take a couple of minutes to complete all of the background connections before moving forward to my program. We had a few issues with the initial setup for everyone who needed access, but it was corrected with contact with Trapps technical support.

I switched to Trapp last summer when I opened a new office. The setup of my software programs and data went fairly well, with just a few mapping mishaps. Since then, I have found the Chat support is lacking. The support reps either seem either untrained, inexperienced or unqualified. One couldnt even find my account as a customer. Sometimes it takes a long time for them to solve my issue or they cant solve it. My last support chat was to finally set up Outlook, and the first rep remoted into my computer, rushed through the setup and messed it up. When I tried to chat again to fix it, the other rep said they dont support it and couldnt figure out the problem. I googled the issue and found the problem in less than a minute. I will have to get an outside IT guy to come and fix it now. I like the remote server, but I wish that they had better support.

We recently selected Trapp Technology as our cloud application hosting provider. From the get-go they surrounded us with the support, expertise, and effective project management to deliver on their promise flawlessly. Ive been in the IT business for over 30 years and they are fantastic.

Weve been a client of Trapp for over a year now and they have always treated us with the utmost respect and responded in a very timely manner to our concerns. The help desk is phenomenal! Especially appreciate the varied options for getting assistance; email, chat, phone.

We have been with Trapp Technology for over 10 Years and they have hosted our accounting programs. We are very happy and we cant say enough good things about the prompt customer service/ tech support.Thanks for the Great service.

Always happy to help.

Using Trapp to create a cloud-based desktop has been a total game-changer for our company! Now we can work from any computer, anywhere seamlessly. This really came in handy when we had to evacuate for a hurricane. We were able to continue to serve our clients from afar, so they didnt have to worry about their books while they were taking care of their own families.

Trapp Technology isnt perfect. Thats not news, no tech shop ever is. Whats stood out to me as weve worked through some issues is just how damned persistent these people are in fixing things. You CAN get them on the phone. They DO return emails and follow up on things. Not once have they avoided my calls or failed to spend the required time to resolve an issue. Thats impressive. Weve just about got everything ironed out. If you want to be lost in the crowd, go to AWS. Theyre much to busy to accept in-bound phone calls. But, if you want a partner. Try Trapp Tech.

WE started using this phone system about 3 months ago and it has been fantastic. These guys really know how to make the transition from the old land lines to new technology. Love it!. Now we never miss as call. Thanks Team Trapp!

Trapp is very helpful and that now you can go online for help. Only issue is that you dont receive a transcript of your conversation. That needs to be updated. And you should be able to attach documents and screen shot.

Trapp is utterly transparent. You logon. It works. On those rare occasions something is askew they’re there, easy to get to and expedient. As for functionality and security, the ease of work flow is as good as the security across all devices and platforms we use. Well done.

We use Trapp as hosting service for our accounting / management system and have enjoyed the convenience and reliability of this service. Rarely need to contact customer service, but when we do, they are great in resolving issues.

I use their cloud service. Ive worked with others. We have had one outage in the nearly 3 years i have been working with them. (several more from other providers i work with). They are quick with any service request, very professional and always courteous. My experience is limited to their cloud service but I am very satisfied with their services. Would definitely recommend them.

Trapp is a secure server that is the perfect host for my Quickbooks. An exceptional value and excellent service. They offer helpful account executives and knowledgeable and friendly tech support.

Good experience all around. System and services meet or exceed expectations. Always available when we have needed support.

5-star customer service, very user friendly and great partner of our CPA Consulting firm. I have used Trapp Technology for a number of years, and the customer service technicians have always been very friendly, and knowledgeable if anything came up, as the service is reasonably priced, competitive and is constantly making steps in staying up to date on the most cutting edge security systems.

We have had our service through Trapp for about 6 months now and we love it. The entire process was very easy to set up...The entire staff is great about emailing you and making sure everyone on your team has contact information in case we are lost on anything. Our overall service now is great and we would recommend to anyone or any company. Thank you Trapp Technology!

We have Been Using Trapp for the past 5 years to host our finance Software.. Great Service and Great Customer Support. Highly recommended.

I use Trapp for all my Bookkeeping clients and recommend it. Its very convinient. You can access your books any very around the world.

They took all my server hosting issues away! Awesome service team ! Great people. Highly recommend.

Trapp Technology helps us access our remote desktop easily when we travel. Customer service is readily available if a rare issue arises.

Ive been using Trapp for over 5 years. It is a great service as I dont have to worry about my Quickbooks data. Their customer service is great either by chat or phone.

Weve used Trapponline for our cloud services for about 5 years now and are very happy with their service and would recommend them. Their tech support is easy to contact especially since they have increased the number of techs manning the phones. They are always pleasant and can always fix the problem with one phone call. There was only one time weve ever experienced an extended period where the server was down and that was due to a very rare cyber attack which they were right on top of, let us know what was happening, and were able to give us clean data because they always perform backups every day. They fortified their firewalls after this happened and I dont expect that will ever happen again.

Awesome support!!! I have been with Trapp Technology for many years now and have trusted them with my cloud server needs. The service has been very dependable with almost no problems at all. If I had any problems, they were related to the software that I had installed, not access or hardware issues. Whenever I needed help to install/repair software, their technical support was always there - all the time and anytime. I once had an issue with a software that was installed on my server that I needed to use at the end of the year. I called their support around 11:00 pm on December 31st. I was able to to work with someone who stayed on the line with me and got my problem fixed. Try calling your IT guy on New Years Eve. Never have to worry with Trapp.

We have been customers of Trapp for nearly 5 years. Our experience has been excellent. Great customer service and reliability.

Trapp has been extremely easy to work with the past 2 years as they hosted our companys Sage 50 (Peachtree) software. It has made it very easy for our employees who work from remote offices. Their Tech Support help has also been easy to work with and I would recommend them for others looking for this type of service.

This is the second hosting service Ive used and it is far superior to the first one I tried. Fast, extremely responsive, and customer service is excellent.

Great place to work at, feels like a family and super nice. Working there is a treat and a lot of fun.

I have been using Trapp Technology for over a year now and it has been seamless to work of site. They are always quick to get questions answer and fix issues if they come up. I will keep using them moving forward.

We use Trapp Technology for hosting some of our secure systems, and have been very happy with the service and communications. As someone who runs an IT company, my standards are pretty high. Trapp is the best!

Trapp Technology support staff is awesome! They are quick to respond, patient to explain, and prompt in getting back to you if additional research is needed.

Trapp Technology employees are always on top of their game. I have never been disappointed. If you need a good IT company they should be your #1 pick!!

Trapp technology is easy to work with, and has great customer service and trouble shooting help. We have worked with them for over a year now and we have only had 1 or 2 issues that they were very attentive to helping fix. they also went above and beyond in their support.

Dont Waste Your Money with these people. I finally wrote the CEO to complain. He responded with incorrect information about my account. Told me I should have been charged a one time $2,000 fee. I paid for service that was never rolled out. VPN. When it came to my Microsoft Office Install, they appeared to Google answers while on the phone. I submitted three support tickets and never got a response. This company totally wasted my time and money.

Good company that provide a reliable service. Tech support when rarely required is always available. 👍🏻

Trapp has helped our organization work more efficiently and streamline access to shared important files and software. Having employees and consultants be able to access data as needed remotely has been a great asset to our business.

I have had a awesome experience with Trapp. Customer service is excellent when you need help. The platform has hardly ever has any issues.

I am so thankful for Trapp Technology. Their customer service & availability is amazing. We know we can count on them for assistance with our business and definitely recommend them!

Reliable company. Very good with tech support. Always available and always spot on fixing any issues. Tech support is very knowledgable.

I find Trapp Technology to be excellent at understanding our needs and providing solutions that work and are cost effective. The team is very knowledgeable and I would highly recommend them to anyone looking for a technology solution.

Helpful and courteous!

If you need remote hosting solutions, these guys are fantastic. 24/7 support, fast connection speeds, and just a really friendly team make Trapp a wonderful company to work with.

Their customer service is always great. Friendly, helpful and always available to take care of my needs.

These guys are great! Theyve been a big help to our small business and we hope to continue using them for years to come.

We use Trapp as a remote desktop for our accounting software. Ive reached out to technical support several times via a phone call. The hold times are low, and their technical support people are very knowledgeable. No switching me around to 2 or 3 different people.

Trapp has made my life easier and helps me have my work organized. I recommend you to try it if you havent the experience is great.! AND WORTH IT!

Trapp is a great remote server service. They are very responsive to any issues and very friendly and knowledgeable.I would defintely recommend to anyone needeing a remote service.

Great hosting option. We use Trapp in our small business. The support has been outstanding, they truly are customer oriented.

The reps at Trapp Technology are the best. They are always quick to answer my questions, solve any problems Im having and make my job easier. I highly recommend their company.

We have been using Trapp Technology for about 3 years now so that we didnt have to invest in a new on-site server. We have had 0 issues so far and if we ever have a question about new users or something random their customer support has been amazing to work with!

I have been working with Trapp Technology for almost 6 years and I have come to count on them when we are at our best as well as our worst. We host our financial and ERP solution in the cloud with them.You couldnt ask for a better support company that looks out for you and is pleasant to talk to. They have knowledgeable people that know their systems inside and out.

I contacted Trapp Technology a couple of years ago because the nonprofit I work for had accounting software installed on a laptop that was backed up daily to a flash drive. I was scared to death when the laptop started having issues and I was looking for a solution to the problem of a single point of failure causing the loss of our financial records. I contacted several companies, of the five I contacted, Trapp was the only one that actually had a representative reach out to me by phone. I spoke at length with Noah, explained our situation and he had the perfect solution in place at a price our small nonprofit can afford. Our plan works perfectly. I was even able to process payroll from home during Hurricane Harvey, so our employees were not stuck without a paycheck. Our accountant and board treasurer do not have to be at our location to take care of their duties. 24/7 Customer service is beyond helpful and based in the US. And most of all, we have peace of mind, knowing our data is safe and secure. I cannot say enough good about Trapp. In fact, I even switched our phone system to Dotvox, which is the voip portion of the company.

Trapp Technology has helped our accounting department become more efficient and reliable. Before Trapp our accounting department struggled to manage all of our intertwined companies. Now we can have multiple people working from multiple locations on the same companies.

Work in the IT field for an accounting firm. There were only a handful of instances where I had to reach out to Trapp to resolve an issue, whether by phone or live chat I never had to wait long (customer service is undervalued these days). Always had some struggles when MSFT updates were loaded overnight but quickly resolved.

Great customer service! Our contact Vin is always available to answer questions and provide valuable knowledge/training as need to meet our company goals!

Just did a system software upgrade. The communication was very good and the response was quick and timely. All work was completed as requested and on time. Very happy with the results.

We used them at my last company and they were great. We were having problems with the vendor we were using and they came in and did everything we needed along with being willing to do knowledge transfer. This was for a Cisco phone system.

I have always had a positive experience with Trapp representatives. They are very helpful & knowledgeable. Response time is always satisfactory.

Working in the cloud with Trapp Technology has allowed us to work more productively. We can have people from a variety of locations access Quickbooks as needed. Trapp Technology’s Tech support is great with helping to resolve issues quickly.

I have been using Trapp Technology since September 2017 and it worked well with my construction estimating. Constantly learning new skills. Looking forward to my future as my career grows to the market needs.

Their customer service is outstanding. The tech peope always take care of any problems fast and they are so professional.

Trapp has always been available to solve any concerns that come up. No problem seems too small or big for them. Very knowledgeable staff.

We have been a Trapp cloud user for 5+ years with QB and other Property Mgt software. Allows us to manage multiple businesses from anywhere. Reliable and responsive support in the rare cases its needed.

Trapp is a user friendly system that has been a great upgrade for our company. The IT support has always been friendly and competent. The system works as they say it does and has far fewer problems or twerks than our old service. Thanks Trapp for providing a great productChris Perales

This is an excellent program and company. They have been an invaluable source to our property management business. Thank you!

Trapponline enables me to reach my clients records wherever I am. Their customer service is top notch! Whenever there is a problem they are quick to help resolve it.

Efficient, Cost effective and superior service. A valued member of my time