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AutoNation USA Phoenix
2625 W Bell Rd, Phoenix, AZ 85023, United States
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AutoNation USA Phoenix

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Ti
Review №1

Service department had my truck for 2 weeks and drove 197 miles…. Just to balance tires? fix messed up paint job, which they did prior but messed up on and fix tint which they originally ruined when I dropped it off the first time…. Instead of fixing their mistake this time around they just tore off the old tint. (The tint was damaged the first time I dropped it off to their service department to fix the tire mistake) they then Asked to fill my tank and call it even after dropping the ball three times… mind you I barely had enough gas to leave the lot after 200 miles were put on it……. Tires finally balanced after three trips. Paint still has drip marks everywhere and a hand print in the paint…. Now have one driver side window with zero tint now….. thanks auto nation for awesome customer service!!!They also never answer the phone, no receptionist, whoever hears the phone decides to answer I guess… do not waste your time here, or money…… because then you’ll be wasting more time and money!

Le
Review №2

From walking in to walking out I was very pleased with my first time car purchasing experience. Financing is very flexible with no hidden fees. I had the pleasure of having Regan Howard as my sales associate. We gave him a very hard time making him go through all his inventory and he knew exactly what I wanted before I even did. He was very professional and made all the first time anxiousness go away. Highly recommend him! Thank you again to everyone at AutoNation. Keep up the good work.

Ca
Review №3

Wow..I didnt think buying a used car would be as easy and rewarding. We were taken care of with true passion. Robert Veign got the exact vehicle I was wanting and needing and Floyd (finance manager) helped me through that whole process. Im highly impressed and I am very grateful for all the help. THANK YOU

Ir
Review №4

Ricardo was amazing through out the entire buying process! He went above and beyond. Was super helpful and took the time to explain everything to me. I’ve already recommended him to friends and family. Best car salesmen I have ever had!

Be
Review №5

Brenda was so wonderful in helping me get my car. She is very sweet, so patient and genuinely cares for her clients. She will go out of her way to do what she can to ensure youre happy when leaving with a vehicle! Thank you Autonation and Brenda for helping make my first time buying go as smoothly as possible.

De
Review №6

Mike was so friendly. He was extremely helpful when it came to my budget and provided a no hassle experience. This is my second time purchasing a vehicle from this location. I definitely recommend AutoNation.

Ja
Review №7

Vanessa Rivera, at the AutoNation Phoenix was so helpful by having all the different styles and models to choose from. I needed a new vehicle, I just wasn’t sure what I wanted and could afford. Vanessa’s assistance finding my perfect can was so helpful. She was patient as I was undecided about which option to chose that was best for me in my current situation. It felt like I was shopping with a friend and it was pretty fun. The financing was available with acceptable terms and there was no awkward “negotiation” about the pricing… it was smooth process with many extended warty and gap options. No high pressure and helpful associates with a wide variety of options. Would recommend and would shop again.

Aa
Review №8

First time doing an online auto deal but it was worth it. Regen helped us quite a bit. Professional and outgoing, really appreciated that he wasnt like other salespeople in other dealerships who are constantly over your shoulder. He gave us our space and gave us the info when we needed it. Just 2 things we didnt care for, the vehicle we wanted and drove 200 miles for was not available due to a maintenance issue, the other was going in already pre-approved and having to wait 8 more hours to close the deal. We didnt get our vehicle till 3 days later, but Regen delivered it to us, so we wouldnt make that 200 mile trip again. That was awesome. Thanks again Mr. Howard.

Br
Review №9

My wife and I traded a corvette in on a Silverado and had the pleasure of working with Alfredo in sales. He got us a great deal and was pleasant to work with. I would absolutely recommend going through him to find your next vehicle whether you have a trade or not.Thanks for everything!

Mi
Review №10

The entire experience from top to bottom was phenomenal here. Regan was incredible to deal with before I arrived, answering questions on the car and being very accommodating even before I stepped through the door. There was no pressure, no rush, and nothing but a great experience that went well. I recommend Regan and the team here wholeheartedly and appreciate their work!

Ra
Review №11

I am writing to you regarding Internet Sales Associate Vanessa Rivera, as she went above and beyond for me in purchasing the 1999 Chevrolet Corvette back in August 2021. I have been looking for a vehicle for my son for the past year and a half, as Covid-19 restrictions made car buying virtual instead of in-person. When I found a car I was interested in, I sent AutoNation USA Phoenix on 2625 W. Bell Road contact information to provide me more details on this car. I sent the information via email, and Vanessa contacted me within fifteen minutes of the inquiry into the car. Even though we did not speak, she left a detailed voicemail message with her contact information, and she texted me. I requested photos of the vehicle via text, and she took pictures of the front end, right and left sides, rear end, and underneath the corners of the car. When I requested more pictures of the Targa top and interior, she had the top removed, and took pictures of the interior and the rear interior of the car. As a consumer, we expect sales associates with this type of professionalism, and almost everyone that works at an auto dealership would do the same thing; however, since I have been looking for vehicles for the past year and a half, no sales associate has been so detailed, as well as willing to assist in my requests with swiftness. She was professional throughout the whole car buying process, and even though we spoke on the phone twice, she was helpful and willing to get back with me in a timely manner regarding every question I had. I must admit, she is an asset to AutoNation, and she made my car purchase very feasible. I appreciate Sales Manager Derek Miller and Finance Manager Svitlana Clemmer also, as they responded to emails in a timely manner, and I appreciated that. I have had bad experiences with other dealerships in the past with responding in a timely manner and requesting more pictures, and it took days or more for them to get back with me, and that was frustrating. AutoNation USA Phoenix on 2625 W. Bell Road went above and beyond with my car buying experience, and it is a professional dealership. Job well done AutoNation USA Phoenix on W. Bell Rd! I would purchase another car from you if the opportunity presents itself.--Thank You,Randall Koonce

Ta
Review №12

I live in New Mexico and was in an accident that totaled my car. I wanted another Ford Flex. Reached out to the dealership to inquire about a car they had. Rob responded immediately in regards to my inquiry. He was so pleasant to work with and very responsive! I drove out there the next day to get my car. Returned my rental and Regan came to pick me up. He is also amazing to work with! Both gentlemen made this experience fun and fast! Never did I doubt my decision to travel state lines to buy my second car ever! I’d come back to Rob and Regan to buy a car. Even if it’s a state away because good customer service is hard to come by and these gentlemen went above and beyond. Appreciate you both, very Much. ~T

Fr
Review №13

Mariah was a good sales person. I had a great time talking with her. She knows how to sale auto 🚘 mobile. She got a five star rating we me.I will be back to buy a nother car from her. Thanks F Garza.

Sh
Review №14

Mariah was such a sweet young lady. Very helpful, patient, and caring. Made sure the car I chose was detailed down to thec air in the tires. Loved the whole experience.

An
Review №15

In todays hectic car market it is great that they allow you to reserve a vehicle you are interested in so you do not have to worry about making a trip for no reason. Well at least it would be great if they didnt just sell the car from under you anyways. I was in the market for a specific car that they had, I reserved the car to see it later that day, received confirmation emails from Ricardo. Then a few hours later I was told someone reserved it yesterday and didnt show up but came today and are closing the deal. Oh so the person can miss their appointment and its somehow my problem? They could not have offered to get back to them if I did not want the car? They were that thirsty for a sale they couldnt wait two hours? They sold the car to the other person of course. I have no idea about the in person experience is like but if you reserve the vehicle on the website that doesnt mean much to them. Never getting my business after this experience. I had cash in hand ready to buy.

Su
Review №16

Wow! This dealership gave us the best experience! No pressure, no haggling, just great customer service! Mr. Darin Lawrence was awesome, this was, by far the BEST car purchase experience we have had! Thank you Darin! A huge shout out to all who make this place so great!

An
Review №17

Regan was so helpful and I very much enjoyed my buying experience with him. He took additional time to show me all the features my new car has to offer. His friendliness mixed with his professionalism really alleviated any anxiety over making a large purchase. I would recommend working with him so you could enjoy the same pleasant care and time he showed me. Thank you so much Regan, you are awesome!

Ta
Review №18

Drove there knowing what I wanted to look at and although things started out a little bumpy, Michael James grabbed the reins and made things happen. He made my car buying Experience fun and hassle free! Awesome guy who actually cares, very nice dealership. Thank you all.

Ro
Review №19

We drove by and didn’t know we’d find the truck we had been searching for. One look at it and it was ours.! Jasmine was great with us, very sweet and professional. The whole staff there treated us very well in our short time there. Highly recommend AutoNation USA Phoenix.

Co
Review №20

Darrin was very friendly and informative. He wasnt pushy like Ive had in past experiences. The process was quick and easy and he helped me get s great deal. I would highly recommend going to this dealership in the future.

mi
Review №21

Regan was great! Very knowledgeable and helped us find a vehicle. The finance manager Adrian gave us a great deal on protections for my new car and was also a pleasure to work with.

J
Review №22

If you are looking for a dealership that will not push, haggle or peer pressure you into buying a vehicle, you have to visit AutoNation. My husband and I started looking for two vehicles for our teenagers and determined to find a good, clean deal. We visited many dealerships around the valley and each time we felt that each one had the mindset of “give the customer cancer, then cure it!” It was a frustrating and exhausting experience; after meeting with Darin Lawrence at AutoNation Phx and seeing his good and honest approach we decided to stick with him for our purchase.Thanks AutoNation for the clear communication and straightforward approach, you truly made your customer happy!

Li
Review №23

Very enjoyable dealership everyone was in good spirits and smiling this put me at ease!! The No Haggle price made looking for my future car easy and sped up the process. Would recommend to family & friends Thanks for all your help Bonita :)

Tr
Review №24

Was a fantastic experience finally got the Jeep I wanted, Mariah our sales person was awesome she was very patient and present the whole time…. Desk Manger and finance manger also were great! Would defiantly recommend Auto Nation

Ri
Review №25

Couldnt be happier with our recent purchase of a 2017 Toyota Avalon from Auto Nation USA. Their web site was informative, our sales rep at Auto Nation, Regan Howard, was extremely helpful with our on-line purchase and we were able to complete the entire transaction over the phone. Having never purchased a vehicle sight unseen before, we were more than pleasantly surprised when we arrived at the dealership to see, first-hand, what a wonderful car we had purchased!

AK
Review №26

Good experience buying a car here! Worked with Derek and Regan, both were knowledgeable and Regan really helped figure out my insurance issues so that I could drive off the lot same day. I prefer no haggle pricing and straight numbers, which is what I got here. Long waiting times due to spike in demand for cars!

Eg
Review №27

MICHAEL JAMES. If you are looking to buy a car Michael James is the guy to go with, the car we were looking for sadly was sold after 2 hours waiting for the customer to make up their mind and purchase it. Meanwhile we waited Michael was kind enough to buy us lunch and after did his absolute best to find us the car we wanted! Michael deserves a raise and promotion!

Sa
Review №28

I came in looking for a vehicle and had the pleasure of working with Brenda. She did an amazing job explaining the differences between each car that interested me. She was courteous and professional throughout the entire process. Ultimately I didn’t end up purchasing a car but I had an overall good experience working with Brenda.

Co
Review №29

Thank you to the entire Auto Nation team!! They were outstanding. Special thanks to Ed and Regan on the sales team and Adrian in finance. We highly recommend you ask specifically for them. It was an unexpectedly easy process from finding the right car to completing the purchase.

Pa
Review №30

Overall, it was the best used car experience I have ever. Jasmine, our sales associate, was extremely pleasant and accommodating. She made the entire process fairly seamless. . We knew the vehicle we wanted and they made it happen for us; no pressure, no up selling, no hassles, no surprises. If I had one distractor, it would be the traditional long wait to get into financing. It seems there are not enough finance people in the building.But, once we were seen, the paper process was fast and efficient. I would buy here again.

Ly
Review №31

I have been trying to call Autonation for 2 days to make an appointment to get my car checked because I received a “recall” notice on it. Nobody answers the phone… ridiculous!!! I will be going to another Jeep dealership from now on. Unbelievable!!!

Ni
Review №32

I purchased a used SUV at AutoNation USA. Regan was the sales associate who helped me with a trade-in and finding my next car. He was very helpful and responsive throughout the process. I definitely appreciate his no pressure approach and professionalism. I especially appreciate that he brought a vehicle to my home for an initial test drive so that my wife and son could also see the car. Overall I am very happy with the experience. I got a great car and they gave me a fair price on my trade in. Thanks Regan!

Pa
Review №33

Michael James was amazing. He took his time with us, explained everything and feels like part of our family. Always ask for Michael. He’s amazing. Thank you Michael. Pamela

La
Review №34

Very easy and no hassle. Very sincere and great service. He can’t tell the difference between blue and black though. Wink. Micheal James and Derek Miller are the best!

Is
Review №35

I came in to find a car but unfortunately I was looking for a specific kind which you guys didnt have. Mike James was the salesman that helped me and I dont know if hes a sales manager. If not he should be. He went above and beyond to try and help me as best as he could. Never had anyone work so hard for me as Mike James did. Even though I didnt end up buying anything from there I still recommended Mike to my family, friends and co-workers because he was amazing!

Ba
Review №36

Couldnt be happier with the service. Regan helped me through everything and getting me the car I wanted. Fast and easy when getting there. Truly professional! Regan big shout out to you for one happy customer!!

Ci
Review №37

What a great experience we had at this location! Our sales person Vanessa Rivera was top notch, courteous and very attentive! Auto Nation is donating portions of sales to Cancer charities through September. I happened to be doing a push up challenge (25 pushups a day for 25 days) I asked some of the employees if they would get down and do 25 pushups with me, and THEY DID!!! Great job and great spirits at this location! Well done!

Pe
Review №38

Mike James is amazing! BEST car salesman ever!!!! By far

Fe
Review №39

Mariah is the absolute best!She was so patient with my decision making, she showed me multiple cars through out the entire day until I found my dream car. She walked me through the entire process and answered all my questions. If you ever want to buy a car from someone who cares go to Mariah! She’s amazing. Everyone at Auto Union rocks! Definitely coming back for my next vehicle

Je
Review №40

I love my truck! This was the first time I bought a car that wasnt from Craigslist. I was a little worried, but the sales associate I worked with was perfect! Darin Lawrence worked with me patiently to find what I wanted in a price I could afford. When I need another car Im going to go back to him specifically.

Ed
Review №41

Was helped by Regan Howard, was awesome experience. Pulled a list of car with futures I was looking for! Got us into the car my wife love! Thank you Regan for the help and being awesome!

DA
Review №42

There has never been a time that I was not being pushed and pulled at a dealership. But my experience with AUTONATION has been a blessing. This young man Darin Lawrence was just so wonderful. He did everything he could to help me. And actually listened to me. With such sincerity. And the nicest smile. I ended up going home with the car I wanted. So I thank you 😊☺

Ja
Review №43

Brenda was amazing and went above and beyond!! Thank you 😁

Ka
Review №44

I wasn’t sure what to expect going in, but getting my car here was a great experience. No pressure at all, no haggling, and overall very chill process. Ended up with a older used car for a great deal. Thanks all!

Na
Review №45

The saleswoman who worked with me, Brenda, was very helpful in helping me shop for my new car. She had a great personality. She really took the time to get to know me, and helped find what was best for me. I ran into a problem soon after leaving, but Derek and Brenda were quick to help, and kept me up to date with everything. Now the car works beautifully and I couldnt be happier. Great customer service.

Si
Review №46

My experience here at Auto nation today was exemplary from start to finish. Regan Howard was our sales associate. He was very knowledgeable on not only the vehicle’s that they had but also others on the market. I never once felt pressured or pressed to make a decision and that is a rare on car lots. I did end up finding a truck on another auto nation lot that we drove and purchased. Regan has made this process, dare I say, enjoyable. Straight forward and transparent. If you are looking for a car or truck ask for Regan Howard and know you have a great associate that will give you his full attention and listen to your needs. Happy shopping.SignedSatisfied Customer

Pi
Review №47

Michael was fantastic. He helped me get my first car, helped me with all the processing and paperwork, and showed me all the vehicles filters. They are all great people at AutoNation extremely helpful.

Ma
Review №48

I would strongly suggest you avoid this dealership. The people were very friendly, but otherwise our experience with them has been poor, at best.We purchased two cars from them in the past few months. The first car was fine until the AC went out. I took it to them to repair since it was sold as a certified used vehicle. They said the part that failed is not a covered part so I will need to pay for any parts and labor to get the AC working.The second car we purchased was never delivered to us. We paid cash and were told the car wouldnt be ready for a few days. Instead, we got a call nearly a week later saying they had actually already promised it to someone else before they sold it to us! The only good news is that we did eventually (3 weeks later) get our money back. The bad news is that we wanted that car and instead had to wait 3 weeks to look for a different car while they held on to our money!Do yourself a favor and find a more reliable place to purchase your next vehicle! Unless you like giving free loans to car dealerships!

Kr
Review №49

Fantastic experience with Auto Nation Phoenix. Tony was superb! Very professional. He explained well the details of purchasing my car. I highly recommend Auto Nation Phoenix.

El
Review №50

The salesman I dealt with had selective hearing and did not understand I wanted 2 different types of cars if they didnt have it or didnt want to work with me I wasnt going to buy from them. Yet he continually called and tried to convince me of other cars. I understand thats his job but there is definitely a limit and he surpassed it. I took my business elsewhere. I dont recommend this place to anyone.

Ma
Review №51

Brenda was wonderful! She was so good to us! Another party wanted to purchase the same car we were purchasing but since we drove it first she made sure we had first shot at it! It was a great car with great service from Brenda!! Thank you.

Me
Review №52

This review is for Jorge who I am sure will continue to succeed. He goes far beyond what I would do for any job. He is management material . I am sure he will pay great attention to details in the future helping to shape the company with core values of integrity. In fact I believe one person can make an impact so continue on Jorge keep making people smile.

Mi
Review №53

Brenda was fantastic from the moment she answered the phone to showing us several cars. Couldnt ask for a better person to work with. Thank you Brenda they are lucky to have you!

BR
Review №54

My husband and had to trade in his Camry and Mills M at this location was very helpful. I had started emailing him and then he contacted my husband worked out his trade in value. We went in that afternoon and Mills was able to get us into a 2015 Malibu. It is the nicest car and we had the best experience there. Highly recommend this place

Pa
Review №55

I had an amazing experience! The staff was friendly, insightful, and helpful. They walked me through the entire process and made sure I found a perfect fit.

Dr
Review №56

This was, by far, the easiest car buying experience! Darin was an enjoyable salesman who showed us around for several hours.He was able to transfer my MINI from another AutoNation lot. If you are looking to buy a great used vehicle, I highly recommend AutoNation on Bell in Phoenix.

Ad
Review №57

My brother and I purchased a vehicle from here and had a wonderful experience. It was super easy, transparent, and pressure-free. The no-haggle approach makes everyone’s life easier! My brother had the pleasure of working with Brenda Marmolejo. She was very kind, professional, and driven to find the vehicle he wanted. I worked with Regan Howard. He was phenomenal! Very knowledgeable about different sports cars and kind as well. Definitely recommend purchasing your vehicle from here. You’ll have a great experience. Don’t always base it off bad reviews. Customer are not always right.

Ch
Review №58

I love the no haggle pricing. Car prices seem to be very reasonable. I was not attacked by a bunch of sales people. I was able to look then go in and get someone to help me. My salesman was no pressure at all.

Ru
Review №59

Darin was awesome to work with! No pressure! He allowed us to bother him for a few weeks and never complained. Made buying our new car easy!

Ga
Review №60

I had an awesome experience at Autonation! From start to finish Regan and Darin made it was quick, easy, and efficient! They found the car I was looking for right away! If I would recommend a place this would be the one! Thank you Regan and Darin!

An
Review №61

Brenda was one of the best sale persons I have dealt with getting a new car and I would definitely come back to her she answered all of my questions and was very helpful. Adrian the finances guy wasnt as helpful he did he job but never offered us the gap insurance and when we got home and look at our paperwork he said we didnt asked for it and when we called to see if we can add it he basically said well I can see what the banks say and he never got back to us so we werent happy about that

Mi
Review №62

Regan went above and beyond helping my husband and I find our new dream car! We test drove several cars and Regan never rushed us or forced us to just pick one already, as normal dealerships sales men do. He was extremely helpful, honest, friendly and honestly the best sales man we have ever worked with!

Ry
Review №63

Great customer service, patience and help. Mike James & Derek thank you. Great to do business with you. We will return

Lu
Review №64

I truly loved going to this dealership to purchase my first car. I had a good experience and felt comfortable. I have zero credit and first time buyer and i was able to get a killer deal on a 2013 Ford Mustang premium. I would be going back this auto nation for future cars and I encourage anyone who is looking to finance or buying a car to go straight to This dealership. If you’re every in need of a good vehicle ask for Regan Howard, his the man.

Ju
Review №65

Was in the market for Santa Fe.After shopping at few dealerships. I found the 1 I was looking for. Darin is the person that assisted me. He made car buying very easy. Will be back in August to purchase second vehicle with his help.

Fo
Review №66

Elliot was amazing!! He treated my son with respect.... VERY patient, excellent customer service (he even bought me a couple snacks) haha....Best experience ever!! Auto Nation USA is it...no hidden fees no lies ALL HONEST professionals...will be back soon....

Ak
Review №67

Regan Howard definitely gave a great experience very accurate with numbers and information on the car..Very smart and welcoming took the time to build a short term relationship with my fiance and I. Well definitely back for another car. Thank you Regan you have the gift of gab.. Keep up the good work 💪🏽..Ayana& Kay

Bo
Review №68

My experience was peaceful. Unlike other dealerships, this place has it together. There is not a long wait in finance. Happy with the process.

Ma
Review №69

Jasmine was super helpful and went completely above and beyond, got us in the perfect vehicle, thank you for everything!

G
Review №70

Best ALWAYS…We have bought numerous vehicles and the customer service is excellent!!! Michelle Caldwell in sales & Svetlana in Finance offer world class service!!!

Er
Review №71

Regan was very polite, patient and informative. He made purchasing a vehicle easy and did not make feel pressured at all. I’m extremely happy with my experience here and will definitely recommend him to others in the future!

Ca
Review №72

Very nice people. Was in and out in about an hour. Brought my trade in offer in that I got online and it was spot on. Definitely would recommend.Allison was very nice to work with

El
Review №73

Ms. Mariah Chappell was so much help. Love my new car and my daughter loved her.

Fa
Review №74

This is a mixed manufacturer, no haggle used car dealership. My experience is based on having expectations similar to other used car dealerships. You must do your own research before you talk to a sales person about buying any car, doubly so when buying a used car.1. Price and warranty are clearly marked online / car stickers, but do not include additional fees for title transfers, registration fees, taxes, etc. The base prices for all the cars we considered were at or slightly better than KB pricing based on mileage and condition and better than other dealerships with similar stock.2. Double check actual car features compared to descriptions; the car we were interested said it was an automatic online, even though we knew it would be a manual from our research (and it was a manual upon inspection).3. Process was a bit slower than we would have liked for a cash purchase, but not completely unexpected and not painful.4. Good experience with the sales reps. Since it is no haggle pricing and we werent doing a trade in, we didnt feel any heavy handed sales practices. We received good communication before, during, and after we made a purchase.We are happy with our new used car; we felt it was a fair price and straightforward sales process. We did have a standard inspection by our own mechanic who found some additional issues. Nationwide immediately responded for warranty service support.

ar
Review №75

My previous experience at this autonation was not the best with some salesmen there, but Regan Howard turned that experience around! He was very helpful and honest about what cars we should and should not get, and I ended up walking out with an amazing car I love!

Ca
Review №76

Simply could not be any happier with my experience at Autonation. I had the opportunity to work with Brenda and I was nothing less than satisfied I was able to work with someone as patient, kind and understanding. I will definitely be recommending friends/family to choose Autonation when it comes to finding their next car !

Ma
Review №77

I chose to purchase at this dealership because my partner purchased here a couple years ago and I had a great experience! This is my second time purchasing a car on my own and it was easy and simple! My salesman Derek was awesome helping me find the Prius that I wanted, getting it from another AutoNation in a short amount of time. He did everything as promised and helped trade in my vehicle at a good price! Ask for Derek next time you are looking to trade, sell, or buy your next vehicle :)

Ch
Review №78

Darin Lawrence was awesome to work with as well as his manager and finance staff. I work all day, and then focus all of my off time On a trail conservation non profit that we are launching (TEAMWILDLANDERS.ORG), so when I need to buy a truck, time is one commodity I have very Little of.The staff, and especially Darin, at autonation were the only ones out of three dealerships I spoke with that were willing to work with me over the phone all day until I could get to the dealership that night and finalize the deal. The other dealers told me that they wouldnt work with me until I got there. They had the truck ready for me when I arrived, the paperwork went fairly smoothly, and Darin fought to get me the deal I needed. Highly recommend their attention to detail and high level of service.

De
Review №79

Regan Howard Sales Associate did a superb job helping us get the car we do wanted.. Great doing business with you.

Fa
Review №80

Ed is great guy to work with and the staff were helpful, so I recommend Ed anything.

Ha
Review №81

I got into a terrible car accident and was looking to buy a new car and Micheal james was the absolute best person to help me. All of this has been stressful but he seemed to make it all so much easier for me

Aa
Review №82

AutoNation was incredible in helping my wife and I find a car. Regan, who works there, is a definite sales banger and very personable. Just tell him what you want and he will, sometimes, stay after his shift in helping you.

Na
Review №83

Best customer service and the sale associate helped us out a lot even though we had him back and forth for two days. If you need a good deal you should come to USA automation and ask for Alfrado he will make sure you are taken care of.

Ma
Review №84

My son recently purchased his first vehicle and Derek Tschilar was very patient and knowledgeable. They did not charge any unnecessary fees and were easy to work with. We will be back for sure!!

Jo
Review №85

As a transport driver picking up vehicles they are awesome get you in and out

Si
Review №86

Regan Howard was a amazing help and provided all the information needed. Not only was he very helpful but very polite. I would definitely make another deal with him when I come again!

Da
Review №87

Our salesman Reagan Howard is the best salesman I have dealt with at any dealership. He was honest with us given our financial situation and we ended getting a car that we really liked.

La
Review №88

They should consider negative stars! I had the misfortune of dealing with a sales person named Brenda who is not only completely clueless about cars, she has zero customer service skills. We sat waiting to test drive until she finished texting! She couldnt answer any questions about the car. When I asked her why she needed to know my purchase info since my approval is already in from my bank she asked me if I have ever bought a car before. When I came back in she continually talked over me. When I had enough I told her I am speaking and not only did she keep talking she got louder cutting off myself and her colleague as we tried to speak. She then threw an adult tantrum and began calling me names. Whoa, I thought I was in a dealership, not a playground. After all, its really hard not to spank children! The only reason I remained is because I didnt want to look for another car. Brenda is immature and unprofessional. No company should choose to be represented by her.

Me
Review №89

Svetlana in finance is top notch, amazing, with the sweetest personality and the biggest heart. She worked so hard to make sure we were happy and in our price range for our buy. Efficient and made sure to pay attention to all the little detail. Hands done 10/10 recommended her!

Sh
Review №90

Good luck trying to get someone to answer the phone. I called about one of the Lifetime Warranty battery. It was an automated recording telling you to choose which department you needed. It would ring the parts department about 6-7 times then go back to the recording again. Never could get anyone to answer, so I thought I would try the online chat. She said that someone would call me back about ordering the battery. I asked how long it would take to order and she replied I would need to call and talk to the parts department directly. I tried the number again, same thing just rings and goes back to the automated recording.

Ke
Review №91

Today we came to buy a car after having no luck else where. When we came in Reagan was amazing and super attentive to our wants and concerns. He made my fiancé who isn’t from here feel understood and heard. 10/10 will be back to buy our next car from him.

Gr
Review №92

Salesman Regan Howard was a pleasure to work with! I’ve bought many cars over the years and he gave me the best test drive I have ever had!! Very friendly and understanding would recommend to anyone in the market for a new vehicle!

Je
Review №93

This is the second time Automation has exceeded expectations. Ask for Mike the salesman, he is professional, empathetic, and honest. Svetlana is a kind soul who took her time out to give me peace of mind. Thank you to this crew!

Of
Review №94

SEE 👀 DARIN !!! this guy was amazing very nice upfront he did me right got me a great deal that I couldn’t turn down, I love the energy everybody there was nice the process was Quick, it’s a lot different from any other dealership, no games no BS!! Thank you.

Co
Review №95

Raven Harold helped me buy a car and he was really nice and helpful, the finance people were also very good as well!

As
Review №96

My experience with the autonation employees was great however, it’s a scam. They sell you cars that have issues but make it seem like they’re in great condition by doing a quick fix. I was never offered any kind of extended warranty & here I am, 6 months later with a car that doesn’t even run because the engine failed.Buy a vehicle from an actual certified dealership & not some third party like these guys.

ky
Review №97

Regan was very nice, helpful, and patient he’s a great employee would give more stars if I could

Ni
Review №98

Regan was a very helpful salesman and helped find my girlfriend a car that fits her perfectly. Definitely recommend and will most importantly NOT waist your time!!

Da
Review №99

Mike James was great, did a lot of running around to find us the right car and was straight forward with us.

Da
Review №100

My buddy and I were all over looking for a car for me and as we were about to give up for the day, we happened to see AutoNation and decided why not. So glad we did. Left with an amazing deal and the service was beyond amazing. Jorge was helpful from the time I stepped in the door. He took the time to listen to what I need, and helped me pick out the perfect SUV. The financing was made very simple and perfectly explained. Overall I had a great experience at AutoNation, Jorge thank you for the amazing friendly service!!!!! :-)

Information
100 Photos
100 Comments
4 Rating
  • Address:2625 W Bell Rd, Phoenix, AZ 85023, United States
  • Site:https://autonationusa.com/dealership/phoenix.htm?&utm_source=local&utm_medium=organic&utm_campaign=*000012247*GMB
  • Phone:+1 623-432-1720
Categories
  • Auto repair shop
  • Auto parts store
  • Used car dealer
  • Car accessories store
  • Car dealer
  • Truck dealer
  • Used truck dealer
Working hours
  • Monday:9am–9pm
  • Tuesday:9am–9pm
  • Wednesday:9am–9pm
  • Thursday:9am–9pm
  • Friday:10am–6pm
  • Saturday:9am–9pm
  • Sunday:9am–9pm
Offerings
  • Buys used goods:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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