I would have put zero stars but I guess one will have to do. I made a phone call to this place to speak to a service rep. I spoke with someone named Vince. I explained what type of bike I have and the issues Im having. I was given a price and a two week turnaround time. So I call back to find out if I can bring my bike in the next day to put it in line to be serviced and Vince said it would be fine. So I proceed to take off of work and rent a trailer to get my bike to the shop and Vince bursts out of the service office to tell me before I unload the bike, he will not be able to get to my bike until November/December, which completely contradicts what he told me literally the day before. This is not how business is done. I feel as though he said whatever to get me off of the phone not realizing that I would actually bring my bike there. This was completely unprofessional. I had friends that was going to utilize this shop based on the service that was put into my bike but now we all are going elsewhere. This left a horrible taste in my mouth and I wouldnt even shop there for parts, gear, or a bike purchase. Your money is best spent somewhere else. e

Best place ever. From staff to service. From the advice to the purchase. I couldnt be more satisfied with my 50cc honda metropolitan moped that was shipped to them in store and built for me. When Im ready to go up in engine size, I will purchase my second bike with them as well.

I had a great experience working with Juan on a new Kawasaki. We came to an agreement in a few minutes over the phone. It was a pleasure to do business with him and can’t recommend them enough.

Spend your Money right Here. And ask for Big Vince. And then juan will take care of you. I am in my Bag For RealThank you . Philadelphia Cycle Center

Thanks to Vince for helping us with our purchase ! Vince is extremely helpful & have EXTREMELY affordable prices. Even if you’re not located in Philly. This is the place to come get your bikes, gears, etc. whatever you need Vince/ & the other employees will assure that they help you in any way they can. Vince helped with making our son birthday extremely special. My husband surprised our son with a 2021 dirt bike & Vince took care of everything so good that the day of pick up everything was good to go & Vince even put a bow on the bike (which made the moment even more beautiful).I’m very last minutes with things & Vince helped me pick out the right protecting gear, riding attire as well. Vince isn’t the only one that’s great. Every employee at Philadelphia cycle center is AMAZING, EXTREMELY professional, EXTREMELY helpful, & they are there to assist you in everything that you need. They have the best customer service, over the phone & in person. They aren’t there to take your money they are there to help you make the best purchase ! You will not be disappointed. They’re professional, clean, knowledgeable, I could go on & on. Just know that THIS is the best spot for whatever you need. Ps. Pay cash & you’ll get amazing deals that you won’t get anywhere else. Our son loves going to the store because of how nice they are & how well you are treated. My son is 7 years old & he says that Vince & the employees are the best !! Thank you once again !

Buying my second bike from PCC. Vince is “Mr Motorcycle ”of Philadelphia. If he can’t put you on a bike, nobody can. Trading in My Honda Monkey was no problem and some mods on the new bike were finished easily in the time frame he promised. Highly recommended these guys. 5 STARS all the way!!

Had a great experience and it was my first time there. The service advisor ralph was very professional with customer service and gave me every details on the job that was done. Definitely recommend to anyone. And thanks to the tech also who work on my bike very friendly...

Thank you Vince and the crew at Phila Cycle Center. I lost my key fob on My 2008 Kawasaki Concourse. Unknown to me what that entailed. Vince was relentless in getting the matter resolved in every and any way possible . The matter was worsened by Covid and the issues with the supply chain from Japan. I picked my bike up today . My expectations were met a thousand fold. Three really big thank yous to Philly Cycle Center .

Nice staff. Beautiful bikes but prices are crazy high! There are literally ZERO used bikes within the entire store. But everyone has a preference, good luck!

Havent been here for service for a couple of years. Had brakes and inspection done on my wifes bike. It took a little while because its that time of year but over all they did a great job. Thank you Ralph and Vince.

Always prompt service, thank you for all you do, thats to everyone working there

Bought a new bike. Vince hooked my son up something nice. Good service

Dealerships, flat out are the one business I hate more then any other so expect honesty here. Ive never worked with a vehicle dealer that I didnt want to punch and Im no youngster. All that being said...My visit was actually fun, good enough that I didnt just get the motorcycle I came in for, we got a second one on the spot. The place was hopping and our sales rep (Vince) whom I highly recommend, was juggling three sales plus paperwork and still made us feel like we were his only clients. Now understand the first bike was lined up so he didnt have to spend any time upselling. It was his great attitude that was the deciding factor in buying the second one. It wasnt an all day event either, I had time to kick some tires, look at some gear, and get some more information on other things but that was about it. The paperwork took a few minutes and I even got some add-ons and scheduled delivery.Remember a few things before going to any dealership. 1. Do your homework ahead of time, know what you want and what you can afford. 2. Pull your free annual credit report so you know the middle score of the three. Experian is just a garbage number. 3. Have your down payment and insurance information. 4. Make an appointment and tell the dealer what you want and the above information.Finally, remember this is not playtime. If you dont have the money or dont intend to buy on the spot be honest so the dealer can help other buyers and I guarantee will respect you and still take the time to answer your questions.

Always way too busy, especially during pandemic. Went in on a weekday during the day and it still took me over 30 minutes to buy what I knew I wanted before I got there. Since they seem to be short staffed (or just busy) they should def make sure ALL of the gear has prices, hell a sign with sizes available would be nice too, if they dont have the people available to answer questions and help then they need to be more proactive

Saw a bike I was interested in on Cycle Trader. I live about 2 hours away, so called ahead and spoke with Vince. He not only answered all my questions but sent me additional pictures as well. When I arrived a week later, I showed up an hour before closing. I was able to take a quick test drive, and the bike was exactly what I wanted. Negotiations were easy, and I was satisfied with the price. I know it can sometimes take some time to complete a vehicle purchase, and even through we ran a bit past closing, no one there seemed bothered by helping me. I had to leave it there and have a shipper pick it up a week later, and that went 100% smoothly as well. Absolutely nothing but positive things to say about the entire experience.These guys are the real deal, and when Im in the market for another bike, this will be the first place I look. Thanks again Vince!

Very good experience there the customer service I got was outstanding will always shop there thanks staff

These guys are the best,, quick service and dont try to clock you Highly recommended

Staff is always friendly and down to earth. Inventory is always pretty decent when it comes to bikes and gear

Brought my son here for his first bike. Great selection prices are fair for a brand new bike

Got there on a very cold Saturday morning before opening. Owner-Vince let me in before 9 so I don’t have to stand outside and freeze my butt off. The tech- Carmine pulled the nail out and called me to the back to show exactly where it was, soaped up the puncture and took psi reading to ensure it wasn’t leaking. Peace of mind riding on 2 tires is worth a million bucks but these guys didn’t take a single $1. Grade A crew, go out of their way to take care of customers and never looking to rip you off. Bought this 2019 GoldWing barely 6 month ago from them. Straight forward and honest transaction, no number games, no hidden fees. Sales guy at that place is one of the most efficient and straight forward sales people I’ve ever dealt with in all my bike and car purchases past 25 years.

Its a good place for motorcycle merchandise.

Great prices and customer service

The dealership in whole is amazing. The people who works at this dealership is down to earth and patient. The reason I gave them 1 star is because, Sadly I had to take my motorcycle to this dealership 4 Saturdays in a row for them to still not be able to fix the problem. My left turn signal keeps going out and they were unable to fix it. They tried there best to fix the light but they still charge me for the maintenance despite not fixing the problem. I will continue to go there for parts and accessories but sadly 😞 i will stay away from labor and maintenance department.Responding to there reply :They said We cannot cover problems that arise out of riding the motorcycle beyond its factory recommended threshold. My motorcycle revs out to 12,000 rpm. Instead of Basically saying they cant find the problem, the guy working on my bike told me I should not rev pass 8,000 rpm. How do that make sense. The reason your lights keep going out because your shifting near your rev limiter not talking about completely holding the throttle open banging out the rev limiter, im talking about normal shifts while riding. Imagine a dealership telling you that. But again everyone there is great, besides this one problem they were not able to solve.

Takes All Day To Fix Something But Have Decent Products And Customer Service...

Sales team is awesome... one of the owners however, the little 4ft one always has an attitude... super annoying

This is the only place I will shop for my motorcycles, parts and accessories. They have great service with a friendly atmosphere. They have a lifetime customer with me. I cannot recommend this place enough.

If you want to empty out your wallet..Get your bike tire change here $60, one inner tube replace in tire 😲. 👎

KNOWLEDGEABLE ON THE PHONE WITH ME ! ITS A VERY GOOD QUALITY !

Ralph in the service dept will take care of you

This place is one of the best Honda dealer in the east. My wing broke down, they took it in an had me up an running in less then two hours. The service manager Ralph Perieira has his act together and staff know their wings.

Cant take repair orders til October 2021...so dont expect to ride til 2022

Outstanding service, great place and location. I recommend this place for anyone looking for a motorcycle.

I have come to the Philadelphia Cycle Center for many repairs over the years. The service is always been top notch and they get things done very fast. You might want to wait for the fall or spring to get repairs done because there’s so much demand. But they were straight with me and always save me a great deal of money in the work being done.

This place has it down when it comes to service. While many other motorcycle shops are backed up for weeks...this place operates on a 1st come 1st served basis. That means waiting for a few hours (at most) vs waiting a few weeks. The prices are fair, the service is good. What more do you need? I feel comfortable recommending these guys and will be taking my bike here for service going forward

Says they stock all oem parts. I guess they mean all except some of the most commonly repaired and used parts on one of hondas most popular atv..

Be carfull with the service department and manager. Went there to get small damages on my motorcycle fix. They kept it for 5 month and did not fix motorcycle. The manager just kept lying . They where never able to fix my bike.so i had to go somewhere else. I also called my insurance company and put a complaint against them. He also smell like he had been drinking . Something was not right. This guy is a slimball ( the service manager / if you are the owner . He is no good for your business!!!!!!!! You just lost a good customer.

Just stopped by to look at some bikes. Seemed low on inventory when i was there in June 2021. People are saying restrictions from. China due to covid are delaying inventory to car & motorcycle dealers in the US.

Nice place prices are a lil high but competitive

It is what it is its a motorcycle shop. Not too good on service. What two different quads from them and had problems when I try going back for service or questions about it got to run around..,..

Claim they knew about my bike but when I drove it over to them to look up a part I need they all of a sudden dont know

Great customer service

Selfishness is superfluous. My girl has been on hold for more than three months because the bike did not arrive and we went to cancel the order because it is a long time. The work personnel was very idiotic, he said Im wasting my time, but he doesnt see that my wife wasted her time for more than three months??selfish hugh.

The best STAF 👌🏾

Got here 110R here, Vincent was great and helpful

Good staff. I have bought 4 motorcycles over the years. Best in Philly.

Very helpful and kind...Natasha went to the extreme to help me find a chest protector for my daughter... thank you

Service department manager was curious and straight to taking care of business

Been doing business with Vince for 30 years

I walks into the store couldnt find help, so I walks threw some door, dont know if I should or shouldnt but I was looking to buy a 50cc for my son seen plenty of bikes so I got excited because maby I can get one too. So I walked up to a guy that looks like he works there. Hi sir Im looking to but a dirt bike. He cuts me off we only have big bikes. Im like so ok whats a big bike 250, 450 can I take a look. He said no come back another day. I thinking to myself wow Wheres the customer service?

These guys are awesome.Customer service is Impeccable!!!I think I found my Peace😤

I like to say Ralph the mechanic manager And the mechanics are very cool. Ralph took good care of me. Show me respect. And took good care of my property. Looked out for me. If you have a RV take your RV to Philadelphia Cycle Center cuz they are great people. And they work very hard.

Im a new rider and my experience with this place was fantastic! Sergio is who I initially dealt with for gloves and a helmet. He was very knowledgeable and helpful. Even shared some of his personal experiences and tips to help me make an informed decision.Vince Jr. was also great and who I dealt with when getting my Ninja 650. Very pleasant to deal with and a straight shooter. No high pressure sales tactics and had my best interest at heart. Will definitely continue doing business with this place.

THEY HAD NO MOPEDS FOR US LITTLE PEOPLE...😒😒😒😒

Vince and his father are awesome. We have had a lot of business here recently and they have gone out of their way to be helpful every time we see them.

Bought a brand new Polaris ATV from Vince Jr. 2-weeks ago.Love IT!!Financed my ATV and got a better price than any other dealer in area.Got me a winch and a plow set up with better prices than any web sites or dealers that sell Polaris.The showroom is filled with great products and inventory.Staff were all very friendly and knowledgeable.Well worth it to go see Vince Jr.

The staff here is VERY PROFESSIONAL AND SUPER FRIENDLY, I’ve got my slingshot serviced here, My GSX-R 600 and my 2006 LTZ-400 was brought back to life after sitting for so long by them!Nothing but good things to say about them.If you need a new bike, parts, or service this is the best place to go.I’d give them 6 stars If I could.

I had a trip planned on my bike and need a new tire the day before. Their service department is “drive-up” so I didn’t need an appointment. I got my tires replaced and a few other adjustments within 60 minutes. I’ve also been in here before for parts and accessories and never had any problems. I highly recommend this place for your service and accessories. They don’t carry my style bike or I’d considered them for a new bike, too.

This is by far the worst store ever every single time I go to the store they never have no partsIts disgusting

My jr.back on the wheels very quick thanks to pcc.

Went in to fix a flat I had on a wheel. Told me on the phone it would be 24 dollars to fix. So I came in and went to the service and the guy takes my wheel to go get fixed. They told me 30 minutes but I waited there for an hour and 10 minutes. When I went to go pay instead of the 24 dollars the guy on the phone told me to pay they charged me 38 instead.

I am shopping for a new ATV I walked into this place posted on the door you need a mess to come in All the customers are wearing a mask and the salesman no masked me found just kind of sad I left they missed out on a sale bought it somewhere else

Limited selection. Not the friendliest but not the worst. Didnt find what I needed but they offered to order it. In a pinch they are okay for emergency situations

I went in on a Thursday 15 minutes before close, and met Vince Jr. who took the time to show me around and some of the bikes they had on the floor. Although they didnt have the model I was looking for, Vince was able to get the exact bike I was looking for into their store the very next day, and we closed the deal. We loaded the baby on a trailer and off I went. Excellent experience overall, and Im sure Ill be back there.

Great place to shop for bikes and bike accessories. Highly recommended.

Came in n asked a few questions. I was satisfied thank you.

Great place here !!! I remember this place when it was down the block but burnt down when I was a kid ...good place I come here when ever I need anything for my bike I recently got new tires put on my Harley pretty good then just went back today got a new battery for the bike after sitting in the winter cold ..but never had a problem here always great service helpful!! And a lot of nice bikes to look at in here !!! 👍

Is very expensive

Very happy with my purchase. Beautiful bike at a fair price. Juan and his staff are very professional and helpful. Highly recommend this dealership!

Nice place

Nice place really nice people nice selection of Parts bikes very helpful staff

Had a good experience here, I went in knowing what I wanted and they were happy to help. They have a decent selection of helmets, jackets, gloves, and any other gear you may need. The deal went very smooth with little to no frustration. The salesman that helped me was very open and honest about the different manufacturer deals that were currently available. After purchasing the bike, they cleaned it up and got it ready for me. I would definitely think of this dealership in the future when Im ready to increase the stable. Thank you Philadelphia Cycle Center!!!

I can’t stop saying great things about Philadelphia cycle Center. The staff they are really takes their time. This is the first time I’ve owned a motorcycle and they really helped me choose the perfect bike. It’s a one stop shop I got my bike helmet and gear . Thanks Vince!

Terrible. 1 mistake after the other. Never taking any of my bikes here again.

Excellent service department! If you live in Philly, THIS is the shop to take your bike to.

Great

Very good service and an excellent showroom for bikes and parts. Service was done quick and my bike is running flawlessly! The cost for a full 15k mile service, new brakes and tires was less than I expected, which is always a nice surprise. All in all, Im VERY happy with Philly Cycle Center. Very professional, friendly and knowledgeable. Check them out!

Great fast service got my bike inspected in and out 15 minutes

Will give them a call sold me a real real bad loan for a 250r Honda!!! Be careful guys!!! And it was the manager who sold me the bike!!!!THEY ARE NON EDUCATED PEOPLE THEY WILL RIP YOU OFF!!!!!

Love their collection of reasonable affordable and great looking new and used bikes. In fact, I liked it so much, that I bought my bike there. Their service is even better as I wouldnt go anywhere else for my needs.

The regions premiere super sports center. Vince has been around forever- and he looks like it! Seriously- straight up guy, excellent service

Vince Sr. is a good friend of mineVince Jr always treats us great. We hope that Bob has a speedy recovery as he is greatly missed. Ed, Eddie and Max. Just wanted to update and thank Vince Jr. And Senior for the great deal he gave to us on a new Polaris Sportsman. One of many. My wife purchased this time and the service given to her was nothing shy of excellent. You folks reading, make sure you buy from Philly cycle and remember who was kicking it out during the rough times!

Great customer service! Great work and guaranteed. Never an appointment needed, first-come first-serve basis.

They gave my young sons some really great deals if i could give more stars i would...

Someone attempted to purchase a motorcycle here with my identity. The salesperson realized what was happening, called the police and stalled until the police came to arrest the thief. I later called to thank the salesperson and he was kind enough to give me instructions for calling American Honda to get the credit check off of my credit history. I cant speak for their prices or selection but Juan Diaz at Philly Cycle Center saved me a lot of grief.

Fast service

Never thought a dealer could be this bad, but wow this tops the list. I went in 2 weeks ago asking if there was a Polaris Slingshot to test drive and I get told no. Im told to come back in 2 weeks when you should have 8 in stock. 2 weeks pass, I go in again for the test drive I was told would happen and yet again Im told theres nothing in stock and I should come back in another 2 weeks. No promise of a call or anything to tell me that theres nothing in stock today. What an absolute joke.

This dealership is okay, but pricey. I bought a used motorcycle here many years ago and I still stop by for accessories once in awhile. They have okay selection of used and new motorcycles here at times. They do offer motorcycle service, but recommend finding out price first.My experience is hit or miss. Sale dont help unless they know you are going to buy or are older person. They market their products high and rarely negotiate. Never finance a motorcycle here with any accessories add-ons. Going end up paying a lot more. Overall, they dont have a friendly environment, just buy or walk attitude.

I have known for awhile that I am going to purchase a bike but needed some more information on what type would be best suited for me to help make my decision. Juan said he would help after he finished up with a customer, so I waited. I had a lot of questions and he didnt really answer any of them with more than a few words. There was a customer who was around our conversation. He ended up talking to me more and explaining the value of certain bikes over others in the shop, which was what I was really looking for. Juan showed me one bike and would not expand on anything. I did not feel like I was worth his time or that he took me seriously and ultimately left.

Just had my 2007 Honda VTX fixed and had new tires put on. The staff was very helpful and courteous . The job was done perfect! Great price too! Definitely would recommend.

Juan was friendly, helpful, honest, and definitely not pushy. They had a good selection and called me when a bike that fit my interests came into their store. Very helpful!

Its a good place, decent customer service...prices are a little high but they have pretty much whatever you need and they look out whenever they can on prices,all in all I enjoy my experience when I go therefore the most part and I would recommend going if u need a little work done or wanna get some necessities etc

Went to get a new tire mounted. Waiting for a call back.

The men running the counters could not have cared less what I or my friend wanted. They acted like they didnt want to be there, and couldnt be bothered with us. They refused to leave their counters, and then when they did come out from behind them, they acted like they didnt want to help us at all.We sat on several motorcycles. We looked at several helmets. Not once did anyone ask if we wanted help or try to sell us a motorcycle. The help we did get was one of not wanting to give out information or be helpful at all.So, whatever, this place isnt going to get my business.

I love this place! They are always very helpful and the prices are great

Rode to Philly from NY for the weekend to visit my girl, and my horn stopped working. Peak season, no one could fit me in on short notice, and I was not relishing the prospect of riding home without a horn.. I dropped by PCC and there were 9 bikes ahead of me, but Ralph guessed it was probably a loose lead and one of his assistants took it in the back and put it right. No charge. Sure, if Id been at home, with tools available and between the service manual and YouTube I probably would have eventually figured it out, but on a 93° day in the street with no tools and not knowing what had failed? I am grateful.

The only place I will ever take my bike. The service manager Ralph is very friendly and knowledgeable when it comes to bikes and he always goes above and beyond to make sure I am getting the best customer service. Knowing I have such a trustworthy person when anything goes wrong with my bike is the best feeling in the world. Thank you Ralph for always giving 110%.

Said everything was fixed with the Ecu and literally Five mins after picking it up the check engine light and traction light came right back on for the second time from them telling me they fixed it. Taking my slingshot somehwere else none of their people are experienced to work on these cars.

Decent selection, but the sales people seem like they dont want to be bothered.

Did not buy, but has nice rides at nice prices.

What I like most about Philly Cycle Center is the customer service. The folks in Parts and Service always seem like theyre enjoying themselves, which is important to me considering that theyre working on my bike. They go out of their way for their customers and that’s refreshing in a world of rapidly disappearing customer care.