We stayed at this hotel over the weekend and it is amazing! The location is perfect because it is right in center city making everything accessible and walkable. The hotel itself is beautiful and very clean. Everyone working there is so nice and accommodating. It was very easy to check-in and out with little to no contact with the front desk. They also have delicious breakfast and restaurant downstairs in their lobby. I highly recommend this hotel!

The property’s location is awesome. It seems old but well updated. I think they recently renewed the lobby and restaurant area as the current hot decor trend. Classy modern mood is well-matched with Philly. During walking through hallway, I felt like I were in private museum because of their arts. My family(2 adults and 1 kid) stayed in king bed suite which was quite spacious. I like their Lea restaurant, too. The server with British accent(?) was super kind. (another lady was not) Wanna update my home like this place.

Nice, really wish they were more detailed into what you getting into. Perfectly placed in the busiest part of the city with parking available at own expense.

Amazing guest service. Beautiful rooms. Im a little disappointed because I didnt get a signature robe in my room..covid restrictions maybe? Either way, my stay was quiet & relaxing. Located in a great location, I could walk downstairs and find food, shopping & even sight see. Will book on my next trip to Philly!

I left my cellphone in the room and discovered it 8 hours after I checked out. I went back and everyone there was SO helpful. The valet watched my car for me so I could run it. The front desk called housekeeping immediately. The on-site manager came down immediately to check the room and the lost-and-found. They did all this in a matter of minutes - and sure enough it had been turned in! Thank you to the housekeeping staff for realizing I left the phone and turning it. They even placed it in plastic - nice touch during these Covid times! Thank you Philadelphia Westin!

The location is great we were able to walk to restaurants and to one of the museums we came to visit but it was hard to locate the hotel entrance coming off the elevator into the mall due to insufficient signage. Theres no vending machines inside the hotel and I was traveling with a diabetic who had an unexpected drop in blood sugar. We had to leave the hotel at midnight to go to Rite Aid to find a sufficient snack since what we packed didnt work. Most hotels have a small area where drinks/snacks can be purchased and charged to the room. The staff was pleasant and helpful and I really like the ability to stream to the TV without having to sign into public wifi.

I visited a friend that was staying there. building was very clean and well appointed. The valet service was excellent and very accommodating!

The best thing about the hotel is the location. I tried to extend my stay for one day due to work and was told by the front desk clerk that he couldnt help me. He said that I had to use the Bonvoy app on my phone. I did while standing there with the clerk, who then said I was all set. I lfound out later the next day after returning back to the hotel that I was checked out. Due to the hotel suspending cleaning services, my work colleague, who was also staying at the Westin during the same time period, had requested clean bath towels on the 3rd day of his stay and was handed towels wadded up in a bundle. He said that he never used them because he was fearful that he was handed dirty towels.

The bed and pillows were fantastic, thats always my main concern. Hotel was beautiful, didnt have any problems with the water like others have posted. The staff was great, I would definitely stay again. 5/5

Leonard at the front was extremely accommodating and helpful with my reservation. Hotel looks great and everything was exceptional. Will definitely stay again!

My family and I stayed in the Westin on July 3rd in there Executive Suite. But there were a few issues, The ice bucket had mold and rust stains under the lid, and the coffee marker disappeared it was in our room when we checked in but when we came back later on that night it was gone. The walk in shower water didnt drain properly it leaves about 2 inches of puddled of water around your feet.I highly doubt I stay here again for the room to have been a Executive Suite I had higher expectations.

Accommodations were very nice: clean, functional, cozy. We took issue with the parking. Upon arriving was told both valet & self-park were equivalent with in-&-out privileges by both a valet employee & front desk employee. Ended up not being the case & had to pay a considerably exorbitant amount of money in just parking for a single night stay. Even worse, if you do opt to self park I can say with near certainty it’s the single most confusing leveled parking garage to navigate...at one juncture on the second level I was told by a parking attendant to drive in the opposite direction of the arrows, super dicey. In short, if staying here just valet & be prepared to pay around $70 a day for it.

I loved my stay. It was not too far from a lot of restaurants. It was connected to a mall and in walking distance of many Philadelphia tourist attractions. The staff was friendly and accommodating.

Positive: Location, size of room, clean, starbucks coffee available in lobby. Negative: spa/swimming pool not open, parking too expensive, should be able to offer discount if hotel guest!

Great stay! Location was right in the heart of Philly. Loved that the gym had pelotons. Nice touch.

Positive: Location was great. Negative: Room had a coffee maker but no coffee or cups. No glasses at all for water either. Had soap and other items, however, which I thought was odd. Front desk staff seemed annoyed for some reason upon check-in. Parking was absurdly high.

Great staff and nice rooms. This hotel was originally a Ritz Carlton back in the day, but seems to be kept up well.

Positive: The room was fantastic! Negative: We had a horrible check in process. The agent added valet parking and other chargers that we did not approve. It was fixed during check out but thank goodness we found the mistake

Great hotel to stay if you are planning to visit Philly.

We booked a room block for our wedding here this past weekend. We stayed in the Presidential Suite. We had multiple extra unforseen charges that would make me warn anyone from doing the same for their wedding.1) $250 deep cleaning fee for confetti that was not told to us until after the wedding and ridiculous for the amount of confetti we popped (one bottle, large pieces that we could have vacuumed in 15 min if I knew they were going to charge this). It was almost the price of the entire suite. I spoke to the manager Karim Ware who was not willing to decrease the rate. Popping confetti in bridal suites is extremely common for bridal suite photos and when asked about this at other hotels nobody had any issue for it so Im shocked that they charged this here and were not willing to budge on the fee. Karim said part of the fee was also due to moving furniture around (since when is this an additional fee?)2) Advertising rooms on 3rd party sites and not honoring the reservations -- my parents booked a 2 bedroom double bed room online LastMinuteTravel.com with the voucher as proof. The hotel didnt have this in their inventory despite it being advertised online and having the printed voucher which is false advertising. They forced my parents to pay for 2 king rooms instead, which was double the price. I would think they would just give 2 king rooms for the 2 bed price we already paid with the voucher given that this is not our mistake and explicitly writes that its for a 2 double bed room on the voucher, but they instead forced us to pay double for two rooms that nobody wanted. Karim was also unwilling to make an exception for this.3) Room mishaps with other guest rooms -- ex. a family friend reserved a one bedroom suite online and had to argue at the front desk to get it as they said she only reserved a regular king suite. This was just an additional stressor we had to email about the night before our wedding.4) Throughout the weekend, several guests said there was no one at the front desk picking up phone calls. I myself faced the same issue and spent a lot of time trying to get simple things brought up because no one was picking up.Overall, the suite was beautiful but the extra fees and customer service were not. I would not recommend this hotel at all as we ended up paying significantly more than we anticipated and customer service was poor.

Positive: The front desk staff was incredibly friendly and the room was impeccable. We had a lot of random needs (scissors, umbrella, microwave) and they were able to quickly help out with all of them.

I have previously stayed at the Westin in Philadelphia five years ago and back then I would have given it four stars. I have to admit it has declined. The beds and pillows need to be replaced and it also wasn’t as clean as it could be. The hallways desperately need to be vacuumed and it seems so stuffy like the air filters need to be changed. Especially when Covid is affecting the world I know places are short staffed but these things shouldn’t be overlooked

Great staff but Ive gotten better rooms in motels! Room looks like it came out of the big lots return bin. Mismatched furniture 5 lamps in my room none of them match filthy fridge was warm and actually has mold growing in it! baseboards and crown molding poorly done 50 dollars a day to park rust colored discoloration on the marble walls in the shower 20 lb (not actually weight)blanket feels like youre sleeping under a fire hose its valentines weekend so what do I expect?...better! I reserved my room weeks ago

Negative: Everything was great except pillows could be better.

Just finished a relaxing weekend. Clean room, sanitizer stations through out the hotel and room service was nice. Definitely will return and location was great for walking in the city.

Positive: All of the staff were friendly and the location was great. Negative: Room was clean, but refrigerator was very dirty and the towel shelving had a thick layer of dust.

It was just ok. Bed a little too firm for my liking and my room wasnt that clean and the tub had hair all in it.

I definitely enjoyed my stay,the staff is great and the rooms are also great.i will definitely be back soon.this was my view

Great host for Black Label Comi Con

Great hotel, customer service and valet service was awesome 👌.

4 star hotel? Maybe. 5 star bartender? Definitely. The hotel bartender was amazingly helpful with my bottle of wine. That man single handedly earned the 5 star review.

Nice hotel but lower floor coming in to go to the Lobby to check in stinks. Other than that nice

Positive: Location Negative: Dust/dirt on all surfaces! carpet filthy and under bed and drawers it hasn¿t been cleaned in what looks like a very long time!!

I did not stay there I was there to deliver an order but even waiting in the lobby the lobby was immaculate as far as clean and courteousness of the employees

Nice hotel. Formerly a Ritz Carlton.

A great hotel, very clean, professional staff. Paige helped me when I left my items, and I got it within days. Definitely recommend if you are in Philadelphia. The westine breakfast was great as well.

Positive: So clean and big rooms Negative: Everything was perfect

Thoroughly loved this location. i was close to all the things i wanted to see and the things i never knew existed in Philly. Karim and staff were extremely hospitable. im glad i chose the westin. also-the videos on the tv-stole my heart. the messaging that greets you at each point of the day along with the father-daughter mini loop story is heartwarming (on the tv in room). i would come back again and stay with these folks in a heartbeat.

Great Hotel just need better parking

The Westin is a gem! Im currently staying for my birthday 2/13 and the location alone is supreme. The Westins location is prime for food, drinks, shopping, exploring, tourist attractions etc.The rooms are very clean, spacious and up to date decor. I slept like a princess on the soft comfy bed. Was also glad to have a tub/shower combo oppose to a standalone shower. Staff is welcoming, friendly, and accomodating! I felt safe, comfortable and not too limited with their current Covid 19 policies/restrictions/amenity cancellations etc.I would definitely recommend The Westin for your stay in downtown Philadelphia.

The hotel was fantastic and very clean. Kaci the Valet, truly made the stay memorable. Kaci went above and beyond with the most professional service, and always greeted us with a smile when we arrived back to the hotel. A special thanks to Kaci. We will be back! Great hotel!

This hotel doesn’t like black people. The first room we had, the toilet was stopped up. He changed the room. The 2nd room, had no lights. We called the manager. He came up, and said that’s how this room was made. I said seriously! He than said I can’t change you to another room. I asked why, he said I just can’t. I had my granddaughter with me. We left and went to another hotel.

They are back to charging full price but still give the covid excuse for not servicing the rooms and keeping their on-site restaurants and other amenities closed.

Positive: Staff and location Negative: Room had a piece of paper on the floor and some hair in the tub.

Positive: Staff was very friendly and accomandating. Negative: None.

This is one of the best hotels in Philadelphia extremely clean very very professional you pay for what you get in this city I give this hotel five stars the only negative thing I can say is last night around 4:00 a.m. who I believe to be a maintenance man was very rude and showed how ignorant he was he was wearing a uniform all one color thats why I assume he was maintenance or something he came out the front door and put some kind of sensor to unlock the doors or something like that but for the rest of my stay everything was extremely extremely awesome and enjoyed my study still give you five stars period keep up the good work I will be back

Positive: Great location and clean Negative: Nothing I didn’t like.

Great location, clean, staff very friendly.

Negative: When I was checking in, some stuff keep asking a lot of Questions like where are coming from ? What you doing here ?make me feel very uncomfortable. Although I have been to a lot of 5 stars hotel, I have never experienced something like this befo

Beautiful ❤️ clean. Covid safety at work. Great night and the front desk girl is amazing!!!!???

Positive: Westin and the Westin staff are beyond great! Negative: Westin and the Westin staff are beyond great!

Poor staff nobody wear mask in hotel just shut down like embassy suites hotel

Everything was great. Perfect location The person who answers the phone for amenities could be nicer but everyone still goes above and beyond. Front desk was friendly and welcoming. The restaurant could use better service(15 minutes for wings and the place is empty?) other wise everything was great.

The enjoyment of my stay here was less than desirable. As a Gold Elite member, I got no upgrade while the hotel was not at capacity. We had no room service for the duration of our stay. COVID was cited- however there was no lessened price of the room for the interruption of service. Parking is ridiculously expensive and they were unwilling to do anything for Bonvoy members. The benefits of being a Marriott Rewards member have become very weak.

Spent the night to celebrate our 10 year anniversary and location was awesome. Restaurant was around the corner, entertainment was in walking distance and the one attraction my wife has wanted to see was only a block away. Only thing that would have been a little nicer, it would have been helpful to know the hotel was under renovation. We were given a free drink voucher from the front desk at check in and were looking forward to sitting in the place we saw online and not a make shift bar in a conference room. Either way, we got our drinks and enjoyed them in our room. Would definitely recommend The Westin and look forward to staying again.

Our stay was fabulous from start to end. My child goes to a local college and had an emergency where he ended up in the ER. So I had to drive five hours down to Philadelphia to be with him. When I checked in the gentleman was wonderful and upgraded my room. When we eat in the restaurant the staff was professional and courteous. Everyone working here was the best I have ever seen. I appreciate them taking a very stressful time in my life and making it so much easier.

Positive: Location (downtown) and close to mall. Negative: No microwave or refrigerator in the room. Had to be put on a list or wait til someone checks out of their room.

We had a lovely stay at the Westin, it was the perfect location for our New Years celebration! We slept like a baby in our room, the bedding was amazing, (which says a lot for me as I don’t generally sleep well while on the road). We walked to every destination from the hotel, including the Winterfest area! We had dinner at Harper’s Garden, went ice skating at the River Rink, while watching the fireworks. We saw the Mummer’s Parade, went to Liberty One Observation deck, saw the Liberty Bell, ventured around Old City and we had a high tea at The Dandelion! What a lovely time! I would highly recommend this hotel on location alone!

Im writing about the customer experience I had with this hotel. My boss unfortunately had a personal emergency within 24 hours of the cancellation policy. I was told by central reservations that the fee would be waived. Well come to find out they completely went back on their word. I told them to pull the recordings, which they obviously did not. My firm hosted a major event at their hotel 2 days prior, so you would think they would be willing to waive a $269 fee for a repeat customer. NOPE. My firm and boss will definitely be taking our business elsewhere.

Nicely decorated and clean.The issues I had was no ice in the ice room, the Mimi fridge in the room was not available for use .

For our anniversary, it was our first time staying in Philadelphia. I chose the Westin for the location, since we were having dinner at R2L. Being able to take the elevator down to the shops and then such a short walk was awesome. We werent far from the one attraction my wife had not seen and that was LOVE Park. The room was great for the money spent. Only thing that disappointed me was, on the website it shows a great restaurant and bar but while we were there, the hotel was going through some remodeling, so the bar was set up in a small room. Either way, we had a great evening and the staff were great. Thank you!

Booked the visit Philly package which included valet parking, sight seeing passes, Garces restaurant gift card, and River Rink passes. The value for what you get is outstanding. Great location in Center City, easy walk to bars, clubs, and SEPTA. Room was spacious and clean. People at the front desk were courteous and helpful. A plus was the free Starbucks coffee that was brewed and available in the lobby.

Our Overnight in Philly package offered through the hotel was great. We got to do and see so much with this great deal. After a memorable and tiring day, we couldnt have come back to better amenities. The room was luxurious and the bed really is heavenly! The best part about this hotel is its staff. They go behind expectation to make you have the best stay.

Pretty nice rooms. Amazingly nice staff. I usually do not stay in this type of hotel so I missed free breakfast. Love the location. Little dated, but most in the area are. Could use a bit better cleaning.

The Westin was a beautiful location to stay. The staff was amazing and always available to help. The food was delicious with healthy options available. The rooms were clean and the beds were comfortable with that touch of lavender to help you sleep. I would recommend this place to anyone.

You simply can’t beat this Westin property in Philadelphia. Centrally located with easy access to everything. Impeccable staff who treat you like a valued guest - many of them have been there for 10+ years. If your spending some time in Philadelphia this is the place.

I enjoyed a solo stay at the Westin in a spacious, comfortable room with a city view at a quite reasonable ‘group rate’ offered as an attendee of the Symposium. I was undisturbed and a fan of the heavenly bed, appreciating the quality furnishings and vintage wallpaper. I felt very safe and enjoyed returning to my room nightly. I recommend the restaurant- healthy, tasty choices —I was happy to see Sourdough toast as a reasonable option for breakfast, for example. The coffee’s good (Starbucks) in the room and elsewhere. The bathroom offers plenty of room for toiletries- a fan would be nice, but I imagine all was constructed before that requirement appeared. . I was within walking distance to stores and drugstores, DiBrunos, cabbed and Ubered to a restaurant and back to meet a friend. I can’t respond about nightlife, etc., as I didn’t venture out a lot. The various meeting rooms for great or few numbers were outstanding. Highly recommend!

A typical size king bedroom. Was very clean.

Knowing your child might be disappointed at changed plans was eased by the staff dedicated to detail at the Westin Philadelphia. They made sure our stay was comfortable with the large sized corner room for privacy, amazingly comfortable bed and luxury bathroom.Best of all was warm cookies with a glass of her choice of milk for the birthday girl and a staff that seemed to realize a little girl is just exploring the magic of life when she is up past any reasonable hour. They in fact helped create the magic.

I wish we spent more time inside the hotel. What I saw during our stay was very pleasant! Loved all the subtle Philadelphia themed furniture pieces. Beds were like sleeping on a fluffy but firm cloud and the shower was a perfect end to a super hot and busy day.Late night room service options were very limited and pricy even for room service standards. Can’t wait to see how the Westin Downtown Dallas compares this Sunday!

My stay here was amazing and i was truly happy with the experience i had. The hotel was nice and the services they provide were also great. The food was delicious and worth the money. The staff was nice too. Recommended hotel.

Traveling taking the kids toHerseypark for the weekend we thought this would be the best! Definitely not walking into the room room seem like it wasn’t cleaned very welled. ( Don’t like that parking is 42 dollars a day 😑👎🏽 ) Took a shower there was hair every whr the refrigerator didn’t open in neither rooms only one lamp in the room worked. The shower was difficult water stayed Scorching hot the whole entire time difficult to turn the water off. In the room I was in the paint was peeling off the ceiling and has some what it seem to be is MOLD! For the prices definitely NOT WORTH IT! Total was 700 something dollars for two rooms 200 refundable deposit which I feel shouldn’t have been taken and the rooms were 👎🏽 OH AND THE PHONES DIDNT WORK 😂😂

Positive: Very clean! I appreciated the staff members attention to maintaining a safe environment for everyone.

Loved it. 1 of my favorite Hotels

As a Marriott rewards member with 100+ night this year and 1180+ life time stay I was extremely disappointed with the service level at the Philadelphia Westin. My work scheduled had changed and I needed to check out early (I wanted to give the hotel the heads up that they would have a room sooner). At check in I was told, by the gentleman working the front desk, that regardless of when I was checking out that I would be charged the full amount as I was out side the 72 hour window. I fully understand policy and procedure but the tone and passive aggressive approach was none professional. When I asked for the managers information I was told he was the assistant manger and policy is policy. After asking again for information he retrieved his card. I explained that my company has a strong partner ship with Marriot family and as a fairly large customer in Philadelphia was their anything we could do? I was told yet again in a unprofessional tone that and I quote well you booked under the AAA rate so if your company had a policy you dont qualify. I book all my travel through the company travel site so not even sure how that happened but now he offended me as both as an employer and a AAA member. I will NEVER use the Philadelphia Westin again and now question the Westin Family as a whole. In addition the hotel was under remodel with no lounge, sub par gym, and sub par lobby !!

Offers everything and its right next to the mall. Convenience at your fingertips. Your in the beauty and safety of the hotel. The food was great and the restaurant was cozy. It was a great experience.

I am not trying to bash Westin Hotels & Resorts or get something for free, but there are several things that should be addressed. I stayed at this Hotel in May and had several bad experiences, but I figured it was just a one-off and would try it again. Oddly enough, not much changed. I didnt have another drunk guy trying to get into my room at 2:30 in the morning, thinking it was his, a hotel car valet sleeping in a car out front, an electrical power outage during breakfast in the restaurant, or a stifling hot dingy room, but I did still have drama. The room I checked into this time was cool, but still dingy. The carpet had high traffic wear, was stained and probably needs to be replaced. The several layers of paint covering up moisture problems in the bathroom, on the ceiling and door, stained marble tile, and broken tub and shower fixtures were back, only this time in a different room. The bed was very comfortable, as it was before, and the towels and linens were inviting. The breakfast buffet was disappointing. The hot food was warm at best, lacked freshness, and was not worth the value. The check in service was excellent. The location is excellent, and the amenities are good. I was unable use the car valet because no one was available when I arrived on site. Overall poor experience for a Westin, I know they are better than this. If you are looking for mediocrity, a place to sleep, and expect little then you will be happy staying here. At this time I would not recommend this property, until they bring back the quality.

We stayed at the Westin Philadelphia for one night, Sept 14-15, 2019. We were 3 adults, but the only room available when we booked online had a King bed. We booked it anyway in the hopes we could switch to a double room upon check in. Unfortunately, there were no double rooms available, but the hotel upgraded us to a suite as a courtesy. We were so amazingly comfortable. Two separate sleeping areas with privacy door, and two bathrooms. The staff was so polite and helpful, highly recommend this hotel!

Front desk staff were extremely friendly. After coming up from the lobby they always greeted us warmly - both day and night. Decor in the lobby and rooms was also thoughtful. Felt like we were in the great city of Philadelphia with the chairs upholstered in fabrics with Constitution signatures and Ben Franklin. The classic details in rooms like crown molding, brass doorknobs and white marble baths lended to a hotel located in a city with such rich history. I also really enjoyed the wood doors in the lobby that automatically opened. Again, it blended classic design with a modern twist.The fresh fruit in hallways and coffee/tea/water in the lobby added a small touch feels like the hotel cares for its guests. It complemented the cleverly-named lobby bar. It makes one ponder If I have time for water, why not make time to enjoy a drink?Location is top-notch. Near plenty of unique Philly-only restaurants and sightseeing locations but also close to chain stores for shopping.My only complaint would be the overall cleanliness of the room. The bedding and carpet were clean. However, there was dust on the light fixtures and headboard, the bathroom walls were stained and the light switches were very dirty. Common in most hotels but this hotel has such personality I would have liked to see it pay attention to these details.

Wherever I travel, I dont have a car and need to be able to walk or be in a short distance of where I maybe traveling too.This hotel not only provided that but I was in walking distance of a bank, a drug store and many retail stores. I even found a place to get my nails done!The service at the hotel was perfection. Easy checkin and check out with no issues. My room was clean and had a view of the city.I loved the touch of the soap that looked like a leaf and even the small bottle of mouthwash. I never have seen that offered in the many hotels that I stay in so that was an extra sweet treat to have. Keep it up!

Amazing hotel. Clean, spacious rooms. Adjacent to a shopping mall. Everything that you need is within walking distance. More shopping, restaurants, sight seeing, the subway. All of the staff that we encountered were very friendly. The only thing that I didnt like was the design of the shower head. It sits high in the air so ( especially if youre short)the water falls on top of your head as opposed to hitting your body. The water pressure is also low and it takes a while for the water to get hot. Theres a fully stocked bar with snacks and the fridge is stocked with drinks (that will be automatically charged to your room in you consume them). Overall, we enjoyed our stay. We will definitely stay here again if we were to come back to Philadelphia.

Youre better off staying elsewhere. Tiny gym. Maids who skip all the details. Holes in the sheets. Then top it all off with random Refreshment Center charge of $150. I was shocked this was a 4 star hotel. Most $100/night hotels are nicer than this.

Negative: Understandable due to the virus, but no valet parking and had to walk all the way thru the mall because the passthru entrance was closed.

Very beautiful hotel.

My daughter treated here for my vacation it was beautiful

Very good location. The size of the room is impressed consider its in the downtown. No club lounge but provided snacks and water as substitute. very solid stay as an overnight place for a business travel. Breakfast is nowhere good but still meets the standard in NA. Platinum+ receive buffets which is nothing different than a lounge breakfast.

Great location, polite and attentive staff.Very nice,clean comfortable room.I likethe two elevator ride for security purposes and they are NOT far apart. Big TVin room is great. Have stayed before, will stay again, although I did miss Murray,the lounge bartender who retired

Its fine. The service is good and the bed is extremely comfortable but the place is generally a bit stuffy.

This property is perfectly situated for both business and leisure as it is comfortable and accessible to everything cool about Philly. I slept great and the staff was fresh and friendly. Thanks for a great stay!

Very clean room and comfortable bed. Quiet too. Strange parking garage forcing you to go through a mall and two doors and up an elevator to the lobby and very few signage to direct you there.

Decent enough place. Spend the extra $10 when you book if you want breakfast and ask the server for a receipt to add a tip to the room or just drop some cash on the table. I should add the morning crew is very nice. I gigged them for my TV remote and the lamp at the coffee maker for not working. They were addressed the next day but shouldve been checked before I got there. Also, the room thermostat kept resetting to 72, which kept the room humid, warm and uncomfortable.

Hotel was clean, nice location. In the heart of downtown. Lots of bums, have to take 2 elevators that are located in different areas of hotel to get to your room. And parking is not included, have to pay between 25 and 50 a day to park which I wasnt made aware of when booking. Could use a paint job in the overpriced garage! Hotel is attached to a mall which is cool, still a safe area. Good to stay for one night if your passing through. Have to pay for breakfast and food is quite expensive at Hotel, but lotssss of places to eat nearby for normal priced food. 3.5 stars because of overpriced parking and it take several minutes to leave hotel.

You can see in some areas where this used to be a St Regis, but you can definitely see why its not. Lobby is pretty and clean and comfortable. Room and bed nice, but part of staying in a hotel is not having to take care of the details.Check in was fine, but when we got to the room, both the safe and phone didnt work, and there were not enough towels, nor was there shampoo or body wash. We let the desk know this around 9pm, around 10pm we called again for the towels and shampoo which was then brought to the room. We didnt expect the mechanical repairs to be done until the next day. Well the next day we got back from sightseeing around 6pm, nothing repaired and no maid service. We called again regarding the repairs but asked if they could be done the next morning after 9am, when we had left for the day. Got back to the room around 4-5pm and no repairs yet. They did finally show up that evening.The last night of our stay I noticed that the cold water faucet on the sink was leaking onto the counter whenever it was turned on. I didnt call about the repair since we were leaving in the am, but felt bad because I had been accusing my son of getting water all over the counter.Bottom line, we are loyal SPG customers, the staff was always nice and friendly, but the facilities are aging and would probably stay somewhere else if I were in Philly again.

We were surprised when we saw the main lobby completely under construction. This was an unpleasant way to enter and exit the building and no one was helping guests navigate the work zone. More importantly, we had no hot water when we were there, so the renovation seems to be beyond just the lobby. People at this property are great, but Marriott should disclose the situation, and guests should not pay full price for partial service.

Centrally located hotel, Close to all siites and shopping. Walking distance to historic centre, Kimmel center and museums.The staff are extremely helpful and courteous. The waiters in the bar would serve items that are not even on the menu upon asking.The room is beautiful and spotless as is the bathroom. The bed is very comfortable.I am definitely coming back

My husband and I stayed at the Westin Philadelphia and it was a wonderful experience! Our room was very comfortable and very clean. The person who cleaned our room was so very nice, professional and cordial. Her name is Amparo and she was the sweetest and took care of us. We also had a great experience with Ms. Gerri, the Concierge. She recommended and made reservations for us at a couple of restaurants and they were excellent. Overall, it was a great time and we would definitely recommend this hotel!!

This my first visit to Philadelphia from Atlanta to visit my husbands family and we received excellent customer service. I received SPG member recognition and for my welcome to Philly, Paul upgraded my family to a suite and complimentary breakfast for the next morning. He made the start of our stay very pleasant. Valet was great and the staff during breakfast was great. The crib i requested for my daughter promptly arrived after I called for the request. We visited back in April, but I forgot to review. My first visit left a great impression! I will be back again and will definitely stay here.

All the staff were extremely professional and friendly. From the valet to the front desk, check in was a pleasure. Minor issues when we got to our room - the complimentary in room water bottles were opened and half empty, then it took 2+ hours and 2 phone calls to get the mini fridge unlocked. The late night dining menu after 11 pm was very limited (we called 11:02 pm and had only 2 or 3 salads and a sandwich to choose from) but the speed of room service delivery and the quality of the food itself were spectacular. Its not often I rave about a turkey club and side salad, but they were delicious! Overall, an absolutely beautiful hotel and extremely friendly, professional staff.

The Westin Philadelphia is right in the center of the city, and is a great value for all of its amenities. I live 15 miles away, but love to stay at the Westin when I have special occasions and want to stay overnight in Philly. The staff will go out their way to meet your needs, and the rooms are an upgrade from the standard hotel, while not being much of an upgrade in price.

Positive: the front desk was nice Negative: the rooms were very dirty, garbage left behind, rooms werent cleaned at all the valet guy tried to hustle us by offering his own personal service for more money