Carol is the Thrifty rep in Philadelphia Airport. She is so kind and patient and very accommodating. Im sure shes smiling under her glittered mask. Thanks for the excellent service!

If I can give them 0 stars I would!! Do not rent from this place, the worst experience ever! They tell you 1 price then charge your card whatever price they feel like it and make up any thing why they charge you that amount. I rented from them back in August and still haven’t got the correct amount fix. I will never ever do rental car from them again!!

This was definitely my worst experience attempting to rent a car ever. I reserved a car weeks in advance for 10pm pickup time. Flight arrived early, so I waited for the shuttle. After trying to call several times and no shuttle after half an hour, an airport attendant suggested I walk there. So I did, across a busy roadway with all my luggage, only to arrive to a closed gate that was also physically blocked by the shuttle. The shuttle driver informed me and another customer who was in the same situation that we couldnt get in, couldnt get a car, and needed to leave. We asked what was going on and he couldnt/wouldnt give any answers. He told us to walk ALL THE WAY back down the highway to Hertz rental and that they could give us a car. Thank goodness they had just enough cars at Hertz to get both me and the other woman cars. They also kindly honored the price promised by Thrifty. But now Im fighting with Thrifty to get my money back because of course Id already been charged.It would have been nice if wed just been notified that they were going to be closing and to go elsewhere. I will never ever attempt to rent from Thrifty again.

We used thrifty for our last two trips and both times the car we were given had an issue. They upgraded us both times for free for the hassle but it added a long wait to our vacation.Also, we had to wait FOREVER to check in at the beginning in both instances. It was about 45 minutes of waiting in line.Thrifty is good for the budget but not if youre in a hurry.

I reserved and paid for a rental car online for a 10:00am pickup. I arrived at 9:45 expecting to pick up my car at 10. Nope. Had to stand in a line for three hours. One person behind the counter. One employee. One. Already late for my appointments for the day. I get in my rental, drive to my first meeting and get a call from them saying someone left a wallet in the rental car and can I come back and return it. Now Im running errands for this awful place? I waste half of my day just getting the car. Never again with this company.

Great company if you want to have a workout and walk across a busy freeway with your luggage. No shuttle and no customer service. Will never use again.

While there was about an hour long wait to receive my vehicle I am giving a 5 star review because of the excellent service from the guy who runs the shuttle bus. I accidentally left my wallet in my rental car and did not realize it until after waiting in line for security for over an hour. Completely panicked he not only tracked down my wallet but stayed an extra hour after his shift ended to track my wallet down from the guy who rented the car after me in New Jersey and with the help of a flight delay not only got my wallet back but I still made my flight home. I did not catch his name but he absolutely made my entire weekend and I am so grateful for him and his stellar service!

My mother and I pre paid for a vehicle at Thrifty/dollar at the Philadelphia Airport.The shuttle took 1 hour to get us since there are no drivers.Worse... we got to the rental location and were told We Have No Cars It was 9 pm and I dont know the area. I am driving 1.5 hours to take care of my mother and they shut the door on me.Stranded on the street with no car at night and my 97 year old mother is waiting for me.I can certainly not recommend this company.

Plane landed at 5:50pm, after taking the provided shuttle, I had to wait in line for over THREE HOURS for them to find a car which I matched the description (generic suv) I had already reserved and paid for in advance. If not for their no-refund policy, I would have cancelled hours earlier while waiting in the massive line. I finally left that wretched place at 9:01pm

Shuttle took 40 minutes to pick us up. Counter service was good. Car was covered in scratches. Return was easy but again, no shuttle. We crossed the road on foot and walked a ways to our destination. Will not use thrifty again in the future. I would strongly recommend booking with another rental company at this airport, as they all had shuttles every 5-10 minutes.

I got scared when I saw the other reviews, but kept feeling my experience would be different. It was. My flight landed around 9:30pm on a Tues night. I got nervous because google said that the place was going to close at ten...yet I had a reservation for 10. But I was able to breath easy when the shuttle arrived at 10pm (the same exact time I made it to the shuttle stop).The guy on the shuttle helped with all our luggage which I appreciated cause I had three young kids.When I got to the rental place, there was no line. The check out process was easy, and we enjoyed talking to the worker. He seemed a lil stressed at first because it was a long day for him, but he was helpful and lightened up when we talked to him. I was a bit surprised with the 500 dollar deposit needed for the debit card transaction, but at that point, I was just glad to get a car.Even tho the worker said we wouldnt get the deposit back until we returned the car (the following week), we actually got it back the very next day. Overall, I thought my experience was fine. Im glad I didnt have to wait after such a long flight. Maybe it was the fact that it was a Tues night that made it less busy.

This place is terrible. Had a reservation prepaid and we have been sitting outside for over an hour waiting on line. People called Ubers and left, people complaining. Overheard 2 employees saying we don’t have enough cars for all these people. Organization is terrible. No one has come out to try to pacify anyone. Just terrible!

The company should improve their customer service and add more staff. We have to wait hours just to check in. You can see a long line of unhappy customers. This is the worst car rental experience. Choose other car rental company.

I would have to give one star for the wait & 5 stars for Carol, the agent! Waiting close to 2 hours in line is unacceptable although a customer rep stated its always this busy due to a holiday. The car was very smoky & the business was short staffed. The agent was nice, organized, efficient, polite & apologetic for the wait!

First the gps couldn’t even find this place. Got dropped off at hertz by an angry taxi driver who circled me around the airport twice looking for this place. Ended up walking a .5 mile to it. Got there and there’s a line of like 75 people. Lines not moving. The few people who got through the line are camping on the parking lot waiting. I waited 20 min. Line didn’t move. I quit. Leaving now. Will Uber to the city and take my chances finding something else. Don’t ever use thrifty!!!

Have been waiting here for 2 hours to get a car rental!!! THIS IS BY FAR THE WORST CAR RENTAL EXPERIENCE OF MY LIFE

It would have been great if it was made EXPLICITLY clear that a credit card would required before money was spent. The staff on hand were great. My disdain is specifically focused on the company itself.

Had a awful experience. They never made me aware that there is an early fee and I returned the car a hour early and they charged me $25. I think is so messed up because I rented it for that time now I’m getting penalized for returning it early so that they could get it rented out again. Anyone who is familiar with traveling is fully aware how easy it is to not stick to an exact schedule. Either way I’ll never rent from Thrifty again.

I will NEVER use this company again. I was in Hawaii for a wedding and needed a car. Thought “hey, I’m in Hawaii, maybe I’ll upgrade to a convertible” so I paid $150 to upgrade. As soon as I got to the hotel the car was making an awful noise. I tried to call thrifty customer service and I was on hold for 45 mins before I hung up because I had wedding stuff I had to do. The next day the ac also started making a crazy noise and the previous noise got worse to the point that it was embarrassing to drive around and I thought the car was going to break down. I called Thrifty again and after thirty minutes spoke to someone who said to switch the car out. I explained I was in town for a wedding and I was unable to do that because I was tied up with wedding activities. By the last day the engine light was on, the noise was unbearable, the ac was screaming and another noise popped up. When I left the rental pickup the car was in snow/ice mode…IN Hawaii. They obviously don’t check these cars. When I returned to drop the car off the manager was not helpful. She tried to give me a Thrifty voucher and basically said I should have returned the vehicle. I explained I couldn’t do that due to prescheduled plans. She said the mechanics would look at the car and I could have a voucher. I told her I didn’t want a voucher because I didn’t want to use the company again and she said I should be glad she was even offering that. After waiting for an hour on hold today I finally spoke to someone today and they too were no help. I will never use this company again and I recommend you do not either. It was supposed to be an upgrade and was an embarrassment to drive and safety hazard.

Carol is the best. She puts the customer 1st and makes them feel valued.

We landed at the airport and went outside to await our shuttle. We waited 35 minutes and it never came. We called, and spoke to a human that wasn’t even in the same state. Needless to say, they didn’t know when the shuttle was coming. We decided to walk—it ended up being a quick 5 minutes. When we arrived, 3 shuttles were idling outside the building, with no intentions of moving. The line was 6 people long and we waited 2+ hours as they moved the speed of a glacier. Spend an extra $20 and rent from someone else.

WORST SERVICE EVER --- NEVER EVER RENT FROM THEM!I am making a complaint about the third time I received UNACCEPTABLE service for the third time at the Philadelphia Airport Thrifty Location.For our first experience, we waited 30 minutes for a bus to pick us up at the airport shuttle location, and we waited in line for 1.5 hours during the afternoon. The manager encouraged us to join the blue chip program so that the next time we could skip the line and breeze through the rental car process because the Blue Chip program would do all of the standard questions/payments upfront during our reservation before arriving. We joined the Blue Chip Program after that trip.For our second experience, we waited 30 minutes for a bus to pick us up at the airport shuttle location, and despite me being a Blue Chip member, they refused to honor the Blue Chip program because my wife made the reservation. They told us that Blue Chip Program must have the person who made the reservation, the credit card, and the blue-chip account linked to the same person, or else Thrifty would not provide the breeze through the process.For the third experience (last night), we arrived at the rental car shuttle stand and never saw a Thrifty bus for 25 minutes. We saw Budget, Hertz, and National rental car buses multiple times (3+ each). We used google maps and saw that the Budget Rental Car location was closest and decided to ride that bus. We had to walk 15 minutes from the Budget Rental Car location to the Thrifty Location when we arrived.Ultimately, saw a line with 40-50 people and only one person checking people in. We saw the blue-chip line and went there. I made the reservation, used my credit card, and I am the one who has the blue-chip account, so based on previous experiences, we should be good to go to breeze through the line based on the perks of the Blue Chip Program. When I was in line, the lady checking people in looked at me and said, we do not do Blue Chip here. I calmly asked why not, given there is a blue chip line? She replied, because when we have a line of 30+ people, we do not honor the program. I asked to speak with a manager, and he expressed we are short-staffed; therefore, we cannot honor the blue-chip program. Ive attached a screenshot of the Blue Chip program.We waited in line for 2 hours and finally got a vehicle. The check-in process took 2 minutes, given I had done all of the items before during reservation. Additionally, for the 2 hours, we were at Thrifty, we never saw a Thrifty Bus make an airport run. Therefore from 9:35 - 11:55, they never ran a bus. BE AWARE that you may be stranded if you ever rent from that thrifty location.I say all of this to express that Ive learned my lesson after three bad experiences to never rent from Thrifty again. I would consider extending that to their parent company Hertz, but I have not rented from them; therefore, I have to reserve judgment until I have a first-hand experience with that location. I would encourage anyone between Thrifty and any other company at the Philadelphia airport to always go with the other option.

Waited in line for THREE hours to get a car. What a waste of a day of our vacation. We will NEVER make the mistake of renting from here again. The little money saved was not worth it. And while in line I called customer service, they would not let me cancel the reservation. Bad mistake of paying in advance to save a buck. 😣

The car was good, the 2 hour wait in line to fet it wasnt so great. They only had 3 agents working on Labor day weekend. Maybe like everyone else not enough help available.

Would give it a zero. 100 people in line, half outside in 90 degree heat. 2 people on the counter. No rewards line for those enrolled. Not worth the savings.

Landed at 6:35, no shuttle (every other company had a shuttle) so we walked to the location. When we got there, an employee came up to us and said we had to stand on the street and wait til 7am. We were not allowed to sit on the benches outside the building, they literally made us stand a foot away from semi trucks for 15 minutes. At 7am, they let us inside and no one was at the counter. A few minutes later, a person walked in, went behind the counter and said they would need a few minutes to get settled. The person was nice when they helped us but the procedure was still terrible.

0 stars never again the line outside building takes hours just to get car you reserved

Been in line for 1hr 30min haven’t made it to the door yet, which is probably another 1 hr or more to go - would not be pre paying for a rental again - at least water was provided- good luck

They do a secret credit check to disqualify you for a rental after youre stranded in a new state. Thrifty in Philly is trash.

This thrifty turned into a humanitarian crisis. Over 100 people standing in the sun waiting to get a car. I had kids with me and thankfully we still had water from the plane, but others were not as lucky. We waited 3 hours to get a car we had reserved months in advance. It threw off our whole schedule. I called customer service, who were unable to help at all.

Waited the longest for a shuttle from the airport, waited over an hour and half in a line to get to one of the 2 active desk associates, and Ive now been told well have to wait over another 45 minutes before the vehicle is brought out of the lot. The only star goes to the team in the back who cleaned the car. Literally the worst service Ive ever experienced in any consumer field, let alone car rentals.

Don’t plan on being anywhere that day you are picking up the car. They process people at the pace of turtles. Line snaking around the building. Hours of waiting. DO NOT BOOK HERE.

Horrible! They literally have 1 person to register 20+ customers. All these people have reservations and are waiting for their cars. Terrible service!

Renting from Thrifty at PHL was probably the worst customer service I have ever experienced--I cannot overemphasize how appalling and miserable this experience was. We reserved a car weeks in advanced and paid in full expecting to be able to pick up our car at the airport and be on our way. Instead, we showed up and had to wait for THREE HOURS outside the rental office in 95 degree heat. There were many elderly folks in line who were clearly struggling with the heat and on the verge of passing out. Tensions were also extremely high among the hundred plus furious customers and at several points the line seemed on the verge of breaking down into an angry mob. The employees working inside were professional and did their best to keep the line moving but they were simply massively understaffed, which IMO suggests a systemic issue with this entire company and how they treat their staff. I understand there is a nationwide labor shortage and it is easy to chalk an experience like this up to nOBoDY wAnTS tO wOorK, but IMO if you PAY YOUR EMPLOYEES A FAIR WAGE then they will WANT to show up to work and you will not have a ridiculous situation like this on your hands. Shame on you Thrifty, never again.

I will NEVER rent from Thrifty again. The holds they put on your card are ridiculously high. The customer service is terrible. The lady at the desk changed my one-way rental to a round-trip rental, which made me have to pay an additional change fee. This company find every possible way to nickel and dime you to death. Just because it seems like a cheaper rate than their competitors does not mean you are getting a better deal. Bite the bullet and pay a little extra for a better rental car company.

Service was good but one shuttle driver in the evening was not pleasant

Completely under staffed. Do not think you are saving money because you will wait 5 hours for your car. YES 5 hours, most of you think Im exaggerating. I truly wish I was. I would cancel my reservation, but then I would be stranded at the Philadelphia Airport. Save yourself from this despicable company and use literally any other one.

Horrible horrible place go somewhere else over 3 hour wait time, 1 person in side if youre lucky! Will never use this company again! Only gave 1 star because I had to so I could leave a review if I could put a big fat ref F on here I would

Slowest car rental I have even seen. Took nearly an hour and a half from walking in the door to get a car that I already had a reservation before. There was only 1 person in line so the place wasnt busy. The bus from the airport took a half hour as well!9

Horrible Horrible. Ridiculously long wait times. Never again will we rent from here.

Waited 50 mins for shuttle, it never came. Got on Avis shuttle and walked across the lot to Thrifty/Dollar. Way overbooked. Line 2 hours long.Tried to just cancel the booking and go back to Avis or Budget but they were sold out. Wont ever book Thrifty again

Great prices, no frills. Dawn, the weekend manager on Sunday 12/13/20, was really helpful with a minor issue with the car I rented. Overall, really good customer service. Pickup and Drop off were super quick. Not sure why all the bad reviews. Sometimes car rental spots are busy, sometimes they’re not. if you’re renting from thrifty and you leave a bad review, you were expecting too much. Ask for the help the right way and they give it to you.

Been standing in line for over an hour. The reps appear to have never rented a car before. The paperwork has been completed and the rental paid for online, why does it take 15 mi. Per person. This is ridiculous. Or here is a novel idea, look at the number of rentals scheduled in the day and staff appropriately?

Got scammed for extra insurance. Watch out!I told the representative I didn’t want insurance, and then one minute later she asked “bare bones or comprehensive?”, to which I replied “bare bones”. Less than a minute later, I was being rushed out the door. I didn’t realize I got the extra insurance until later.I went back there the following morning, and was was told I had signed a contract and there was no way out of it. I was told I could come back in a couple hours to talk to the manager, but that it would be “very busy”.Recommend a different, more reputable place.

My experience on 4/17/21 with Thrift rental car at the airport site connected to Dollar rental was horrible. The girl at the counter was very unprofessional and short with the customers. She was nasty for no reason as that was my first time coming to that site today. I was there between 8:30pm and 8:45pm. Needless to say I left and rented a car from Budget. I received professionalism and kindness there. Treating people with Dignity and Respect should be a requirement from all employees.

As others have said, expect long delays with only one person staffed. If not for having prepaid then we would have gone to another agency which, by the looks of it, are much better managed.

The managers special was definitely special. We received the smallest car in the fleet (two babies in carseats). When I picked the car up the interior was dirty. You can see things that were spilled on the seats and never cleaned. I asked if they knew the car was dirty and they said they cleaned it. We later noticed that the brake light and left turn light was blown out.

They have cheap prices which is good, where it sucks is that the service is horrible! Your wait time is + an hour to get to the counter to pick up a rental! Its not just the PHL airport location!

Bad business,,bad business,, bad business.. I wish I had clearances I would upload the picture of the mile long line of customer standing outside waiting to get in. No representative has come out yet to address the delays. People have been waiting for 2 hours, We waited 45 minutes waiting for the shuttle to pick us up from the airport.

We waited for 2 hours to get a car they had 2 people working there made our plans to be set back for them being unorganized knowing it was gonna be a busy holiday weekended

Waited in line for about an hour and a half... saw several employees go back and forth. There were original 3 employees checking clients... saw 6 now theres only 2 working with clients. It makes no sense why management doesnt just have everyone out to kill this line... the line is now even longer than It was when I first got in.. still waiting in line as we speak

My experience was a great one.I have to say I was very worried after reading the reviews I tried to change companies but because it was booked through a third-party I couldn’t do that it was too close to the date I was needing the car. The driver was waiting for me at the airport not only took me to the car rental but explain to me how; when I return the car to come into the airport what signs to follow where to go in.I walked in the door gave them my drivers license my credit card and was out of there within 5 minutes on return it was just as quick and easy, The whole experience with Thrifty was wonderful thank you so much.

Bus passed us by and didnt even stop. Then the car reservation want ready.

Ive been standing in here for over 2 hours. The line has barely moved at all.How is this business still open?WHY is there only ONE person working when there are over 50 customers waiting for a service they paid for?This has been the WORST business experience I have yet to come across.The reviews don’t do it justice.This situation really is that bad.

Reserved a car on a Monday evening for that Friday night. I landed, waited on a shuttle for 45 minutes only to jump on an avis shuttle to find out thrifty had closed for the night without any notice. I was told they close at 11:30 although I was in their parking lot at 11. There was also another couple in the same situation as me, trying to get a car from thrifty. I had to go order a car from avis to fix my situation. That’s not good business thrifty.

Longs waits for car. Watch what time and day you rent.

Absolutely disdainful operation being run at this car rental. I arrived at 10:30pm at night for my rental to be ready at 9 pm. On arrival there was a line out the door. One man went around the place asking people what was going and he heard that people were waiting for over an hour AFTER being given rental agreement to actually get a car. He left on the spot. I should have done the same. After waiting for 1.5 hours i got to the front of the line and the operator took my information. Then put me in another line! what for? no idea, we were being given no information. At this point the place is supposed to close in 30 minutes. Once I get to the front of this second line I see a lady come back in from outside who got her agreement over an hour ago. She says that she, and everyone behind her is still waiting for their car. It was at that point that I left, took a cab to alamo and had a car 10 minutes later. I hold no ill will for the lady who was operating the desk. I am sure she would have been in trouble if she just stated to all the folks waiting that they were running a 2+ hour wait delay due to lack of cars. As such, I can conclude that the management of this business are in the lowest tier of professionalism and operational competence available. There were many plane delays this night due to Hurricane weather, so I am sure it is possible to have a reasonable experience here if everything is running smoothly. BUT, if things are not, you should expect to be sent on a wild goose chase. Congratulations thrifty, you have stolen my down payment, but you have lost the future business of myself and everyone I know, for life.

Under no circumstance should I be obligated to provide my SSN and a $500 deposit. I was turned away because my company booked the vehicle but the card on file failed to have my name on it. Just the company name. Its a company card.Do yourself the biggest favor and socially avoid them like the plague they are.

They were closed in the am. Had to park car outside gate in or to catch my flight. Thrifty then charged me 17.99 for having to recover the car. I will NEVER use this car rental again. Two thumbs down 👎👎

One person working the counter on a Saturday afternoon at Salt Lake City Over an hour in line waiting Never ever

I’d give them 0 stars if possible. Customer service was awful. They waited until we reached the front desk to tell us that there are no more cars available (hour and a half later). How do you run out of cars when there is a line wrapping around your building waiting for one?Horrible

Never again. Had to pay over $100 in fees.

One rental agent during fourth of July weekend. The wait for cars were multiple hours long. Shame on the management and this corporation for allowing such a miserable experience for their customers. I will never rent from them again. Dave Ramsey was mistaken.

Had a reservation but had to wait an hour to pickup. I dropped off early but no one instructed that they don’t open until 7a and that we were supposed to drop off at Hertz. Nightmare.

I am outrage with the service that the agent served me. I came in on Friday to pick up a rental that I reserved just to tell me they have no cars and there nothing they can do about it. Thank God enterprise came through for me or I would have been stranded. I do not recommend this place at all...

Worst customer service and experience of any service I have ever received. I called to check the hours and was told this location was opened 24 hours. On Maps it says open from 6am until midnight. I went to return my car at 10pm and the return lane was blocked off by buses! I had to drive over an hour and a half to return the car just to find out they werent even open. Im still confused about the hours and STILL havent been able to return my call while writing this.Calling the number just reroutes you to a service pool where I received very conflicting advice from CSR Mark. He was not confident in any response and kept directing me to the roadside assistance hotline number just to get me off the call. I was on hold with roadside assistance for over an hour and didnt have the time to wait any longer.Ultimately, I blame myself for not doing the research ahead of time. I caution ANYONE who thinks the low rental prices might be worth it. If I had went with a different service from the beginning I probably could have avoided this emotional and financial stress and returned the car at a convenient time without the red tape.Zero Stars if I could, NEVER AGAIN!

Courteous employees just the wait was long.

Shuttle took forever. The line took >2hrs to get a car - like others if I hadnt prepaid I wouldve left. Dont rent from here

The customer service tells you one thing then you get there they dont take the chime credit card which is a visa card like any other visa credit card.

Car old, dirty inside with stains, no vacum a lot of dirt inside and overall not a good place to do buisness.

Took about 2.5 hours to get my rental. The office isnt properly staffed and it doesnt seem like they care about the outrageous wait times.

The worst rental car company . Stay away

Waited over 2hrs and still no car. Would not allow no stars

Awful. I have been waiting an hour to get my car and I’m only halfway though the line.

Very very poor service at this location. The lady was very rude and coughing flem all over the place. Truly disgusting! Then gave me attitude cause I didnt want her holding my i.d. but still demanded i hand it over. Next day I had a fever and coughing. Go figure you b!@%# I told you were sick. The manager is worse!! Manager didnt care for my safety or anyone else there during these times.

Been waiting for an hour here for pickup. Seen about 5 customers drive off with their cars in the hour we’ve been here. The line is wrapped around and jam packed to the brink (so much for social distancing). Doesn’t seem like they have any interest in getting people a car with any amount of speed.

We did a reservation to rent a car because we decided to do a vacation, we went to the thrifty place and they cancelled our reservation without our consent and refused to give us a car when we payed our full amount through our reservation. Don’t waste your time renting a car here.

One person working with a line out the door. Worst run business I’ve seen in a long time.

2 hour wait & they charged double. Wish I could leave a Zero Star!

Thrifty Car Rental customer service at time of Rental told me I could either fill the tank or if I dont, they will just charge market price for gas and it will be billed to me. Yes, I signed rental agreement thinking it was an either or option... I brought the car back w a max full tank and they still charged me an additional $40. This little car, if out of gas wouldnt even take $30 to fill it. The customer service at time of drop off was quick to move me on (bitter/sweet) she said she would take care of noting car had full tank- I took a picture of full tank but they still charged the additional fee.Secondly, we were in Oregon on vacation during wild fires a customer service rep literally hung up on me when I inquired about optional drop off locations, due to road closures and state of emergency. If she did not have the answers, she could have transferred me accordingly.Long story, sorry but I will spend extra money for better service. I dont mind, if warranted, not scammed.

Extremely slow and inefficient. Waited in line for over two hours.

TERRIBLE, I waited over 2.5 hours for this! I have a disability that gives me anxiety of waiting and this just made me cry and I’m still waiting! Never again renting from here

This is an absolute SCAM. Provider added extra chargers after I clearly stated I did not want to add them and then provided false claims that my previous deposit would be returned. DO NOT USE THIS SERVICE.

Find discounts from anyplace before renting from here. EXPENSIVE!

Go some place else.

Very unorganized and crowded.

The car was fine, but a terrible experience finishing my booking and and picking it up.Details:-Shuttle from terminal in Philadelphia airport took forever (>25 minutes)-It was unclear that Dollar and Thrifty shared a shuttle-Long lines and extremely slow service when picking up the car-Frustrating, dishonest hard sell of extras from the customer service agent at the counter-Car had a previous renters water bottle rolling around in it - how clean are they really?I was lured in by the low price quoted online, but I will not be renting from Thrifty again. The price advantage is nearly wiped out by the extras and fees pushed at the counter, and the experience is so poor that it isnt worth it anyway.

Check out automobile was easy and check in was fast, uncomplicated. Paul was such a wonderful man, and very professional. He went above and beyond in dropping me off at my airline. Excellence at its best!

It is not any better...typical hourly employees who dont know how to spell customer service. When there is 35 people in line, they disappear at the counter. Union must be involved.Go to Avis at all cost!!

Terrible. 2+ hour wait. At one point both employees left the desk. Pressure you into hidden fees/services in rushed environment. Would pay 2x-3x to rent elsewhere versus using again.

I rent cars so i can do business as a uber/amazon driver. Avis/Uber rental was the worst experience ever so i had to find another rental company. Thrifty really came through and made me feel welcomed and valued. The car was totally clean and that help relieve some of the covid19 roller coaster business instability stress that im currently dealing with. I joined the rewards program that was offered at the beginning of the rental process. There was no hidden fees everything was explained upfront. My counter support was so friendly and greeted me with the smile that i needed at the time. When i left the brother asked to see my agreement then welcomed me with pleasure to Thrifty. Thrifty during covid19 was great with the smooth transactions and health precautions taking seriously. i love the integrity of the company and look forward to renting with Thrifty in the future.

Its not the people at the counters faults, but this place was taking about 10 minutes per person, you cant jump the line with a reservation, and then some 20 people got into the line after me. I would die if I had been the last in that line... They only had one person working the counter initially, and then another person joined.

Just a heads up that the THRIFTY sign is missing, and it only says BUDGET (I think, thats the company they co-share with). Googlemaps will get you there but, again, the sign is unmarked. And you know this is a big deal at a car drop off, particularly once you go over those no-backup treads. The Philly airport is like a 3 mile loop, so if you miss your turn, you have to go all the way around again. Anyway, after nearly missing my flight, and flying into the lot late they took pity on me, waived one small fee, and rushed me to the terminal. I barely caught my flight. So, 4 stars for the staff handling returns and the shuttle driver. I cant speak to the folks inside since this was a one-way rental from DCA.

Worst service. The lady at the counter was the terrible to deal with and had no idea how to talk to the customer. Employees doesnt care about the business. They will deny giving car after taking a booking.

Great service. Received a free upgrade. This branch was the best Ive seen for thrifty.

I found an incredible deal through Hotwire for a compact or better vehicle at this location, and went in half expecting one of their more basic vehicles. I was pleasantly surprised to find a Nissan Rogue which offered me great mileage through my trip. Best part of my reservation was the return process. Their agent, Paul, who saw me by myself with a kid in a car seat, asked us to stay in the car and dropped us off directly at the airport instead of having us haul our luggage and car seat off and onto the airport shuttle. Customer service and thoughtful service at its best!

I wish I could give them, zero stars. Pathetic service they charged me 10/g for fuel, useless staff they did not even ready to listen to anything they simply do not know how to talk to customers I am never using Thrifty for renting a car again. NEVER USE THRITY CAR RENTAL PLASE!!!! PAY SOME EXTRA MONEY AND GO FOR ANY OTHER

Disappointed. Tried this company for the first time and the agent was very unhelpful.They also mistreated another lady while I was in there, who had all the reason to be upset.The prices are not worth it.

Do not rent from this place...avoid at all cost...Poor customer service skills...Representative Also stated I could not use my debit card in advance booking when I just used my debit card for a reservation in Vegas...horrible...owner or managers need to give Philly location some help!!!!!!lazy worker and didn’t want to help!!!!...

Very slow service.