I used her for three years. Had nothing but issues to resolve the whole time. Which would be fine, but she refuses to actually talk on the phone. Everything is texts and emails. Every time I had an issue, coincidentally she would have a major health issue or family crisis. Said she would do things like file sales tax reports and file for LLC reinstatement, but never did it by the date required or completely. She made a $4000 error on my tax return. Would not address it and resolve it. I had to hire someone else to re-do my return and discover her error. She promised me to reimburse what I paid her to do the return ($250), but never did. Which would be just a token, because her error cost me $4000 plus a new accountant. Whenever I had a question she would answer partially and say I’ll get back to you (“I’m in meetings all day”) This past year, never received hard copies in the nice neat packets she gave out the first year, even though I repeatedly asked.