Shout outs to Devina and her squad of ladies on running a smooth UPS operation. Theyre always open to accept my large packages at any given time. We have a unique partnership going on that keeps both businesses running smoothly.Thank you D and team!!

Devina is SO kind and such a thoughtful, personally involved owner. She’ll address you by name, welcomes everyone and although I was just there with my husband while he had something notarized she made sure to ask me if I needed anything. She was helping multiple people at once but was still very detail oriented and helpful.

Was going to give an amazing review until I was lied to about a very easy return I was trying to do. The instructions clearly say that UPS will package and send the product the lady at the front forced me to buy a box and then continue to tell me that she process the return until I called back hours later which was lied to again that this was completed when I have done this a million other times and the money goes back into the account around 2 hours after the return is done after calling and asking again if this was actually done and was told again that it was reached out to Amazon who confirmed that they had just did it within 10 minutes so the lady that helped me lied the whole time I dont understand the point of lying to your customers and promising that you did something so simple when you really didnt its just ridiculous

Perfect service. Called to make sure they fax and the girl I spoke to was super nice. I even asked if she would fax it for me because I wasnt sure if I even remembered how to fax. She said of course. Everything went very well. They let me wait to be sure the party received it before I mailed it. The party did then later found an error. I had to walk back in and reopen and resend. They were so sweet about the whole thing. Two of the girls are being trained by another ladyt who multi tasks so perfectly that its amazing. The two new girls areas sweet as they can be. Highly recommend.

Outstanding customer service! Devina and the team were efficient and quick even during a morning rush. Thanks again!

Very nice ladies, helpful and friendly despite having a line of customers and a slow computer system. Amazon returns are a breeze here.

Ordered fish through Next-Day Air with a 10:30 a.m. arrival guarantee. Fish were delivered 2.5 hours late and only after trying to contact UPS customer service about the late delivery. I was supposed to receive a call about my shipment which I never did. No compensation was offered despite UPS Next-Day Air service having a time arrival money back guarantee. My fish were shipped healthy in a marked, insulated container with cooling packs. The package stated all over that live animals were in the box and the contents were perishable. Fish were cooked alive due to the failure to deliver on time and contacting anyone about the issue has been near impossible. I have received rare fish and other aquatic animals through UPS for years and this is the first time Ive had an issue. I will no longer be trusting UPS with such important shipments.

I WILL NEVER COME BACK TO THIS LOCATION AGAIN! Dont like how I was treated as if I was going to leave out and not pay by one employee. Not sure if it was because of how was dressed either way i was stereotype

Needed a package delivered to my nephew in NY. They were very helpful to. Package too heavy for me to carry (health issues). Politely asked for help and an employee retrieved it from my car. This same employee took care of my shipping needs. She was very professional, knowledgeable but yet understanding. She is an asset to your company/store. 👍

Dropped a package here and the young lady was very nice; we shared jokes about technology when the scanner wouldnt take the label, she resolved the issue no problem and was taking care of customers fast and friendly. thank you for fast and friendly service.

Very unhelpful and mean lady. Want to rip off customers in every way she can. I paid $1000 online shipping fee already and scheduled a pickup online for the next day. I just came here to get some free pouches as supposed to be because they could not manange to print out thermol labels. They had more than 100 puches there but dont want to give 39 of them. Ask me to go different stores to gather them. Lol.Will order more online by myself and avoid this store as far as possible.To be clear, the pouches ARE free. They are the assets of UPS, which is a global enterprise providing professional service for its customers, not some privately-owned local printing shop that can do whatever it wants.I have paper printer at home. I dont need your paper printing service. And I came to the store to get those thermol lables for my already prepaid shipping. Since you are not able to provide that, all I need are some free UPS puches that Im entitled to. You dont want to give to me. Its ok. I got them from another single UPS store from a professional UPS staff.You Should feel lucky you are running a well-known UPS store instead of your own small business, otherwise your unprofessionalism will run you out of business so quickly.

Fast and Friendly, however the printing cost is ridiculously. They would not print out the shipping label and instead charged me $4.95 pc rental to then print out the label for 30 cents. If youre going to rip people off with the pc rental charge, at least include the first ups shipping label printout for free.

Great Customer Service! Think this is one of the most friendliest UPS stores I ever been in!

It was SUPER easy to work with Devine!! Great customer service!!

This is the second day I have received rude service from the same person. The first day I was told to go to a Whole Foods to return my pkg. I ask if there was a way to return my item at this UPS Store since I returned the first pkg there. She said no. A customer followed me to my car and told me how to return it through that UPS store. The second day I had the same pkg with me. I gave it to the same woman and ask if they laminate cards. She said yes told me to stand in another place when I got to that counter she told the next customer to come up. I ask someone else if I needed to laminate my own card she said no I needed to go back to the same line and they would take care of me. By then there were 10 people in line. Worst service ever!!!

Ok I have never used this UPS store in Pflugerville Texas and Wow I have sent the same item before from a different UPS store same location the same way. Well its not heavy item they charged me more money then the other store but here the kicker I need it ship overnight air the next day it had to be there !! Well when I left the store I didnt see the date of delivery its going to be 3 days later !!!! So I called the store and they explain that I didnt pay for that service !! Really overnight is overnight well I explained to them that a different ups store was $5 cheaper but it was deliver the next morning like what I paid for !! I asked for a reduced rate on there mix up and he refused ! And he would make calls (right just right before closing ) That was a lie ! I see that the label was at 6:45 PM wow when I came into the store its was 12:25 PM ! I wont ever use this UPS store again !!Update; I contacted UPS direct and the item was ship SurePost NOT OVERNIGHT AIR what I paid for RIPPED OFF !!

I went here on Christmas Eve to mail a gift to my parents. The lady was extremely nice on instruction people on where to stand for social distance and organization. She was multitasking and rocking it all with exquisite customer service. I was IMPRESSED to say the least. She helped me pick out the best option for sending and a time and price that for my need. She lady needs a raise y’all. She was middle aged Indian woman. Thank you so much for being open Christmas Eve.

Twice recently the workers at this location were very rude to me. The first time was in the store. I was following their posted directions about 6 ft distancing and a female came to the counter and yelled rudely at me to move closer to make room for others behind me. The second time was on the phone, I asked a simple question and got a rant in return. Had to hold the phone away from my ear it was so loud.

I came in there trying to return a package. The lady tonya was really rude when attending me. We asked for help on how to place the paper on the package. She just stared at us and didn’t say anything. As well she seemed bothered that we asked.

Best in class. The store is very well maintained, the staff is very courteous and helpful. We walked in 30 mins prior to close with a large number of packages (sorry!) and they helped us without any complaint. There was a long line and the staff was very effective at helping us and the other customers at the same time (while maintaining social distancing guidelines). The staff never complained even when there were still people who needed help 30 mins AFTER the store was supposed to have closed, and did their best to expedite the process. The entire experience was fantastic, and we even ended up spending less than we had originally anticipated. We will return!!!

I’m really surprised !!!what kind of employee in this office,she is not respectful and angry with no reason and not helpful.she told me to put the packages to the back of store because it’s heavy for her .I won’t go to this office again

Excellent service! They worked through a huge line like it was nothing. Accuracy, friendliness, and a sense of urgency around the holidays. It’s appreciated. Keep up the good work!

The manager is scream and shouting and not telling customers what to need or do an a nice way

Sent it next day air and it didn’t get there until the week after. I called this store and explained to the owner the situation and she laughed when I told her this mess up prevented me from a job! UPS said they would compensate me for the delays and would send the check to this store. They must have pocketed the check as they claim they never got it.

Fantastic location. Staff members are friendly and service is quick!Though the physical size of the location is small, the staff does an extraordinary job of ensuring customers are acknowledged and taken care of in a timely manner. I highly recommend. (Devina is awesome!)

Third time Ive been to this UPS in 6 months. The people here are friendly and professional, the owner/manager, Devina, is super professional, very good at problem solving and putting the customer at ease.

Long overdue review. Very nice and courteous experience Everytime I come in. Samantha went above and beyond on the weekend and it was GREATLY appreciated. Thanks so much guys.

Great customer service. I came to return my spectrum server but my niece had fallen asleep in the car. I called the store and they came to my car to retrieve the receiver and process my order so I didnt have to get out. Very kind and friendly!

Devina is the one who typically helps me every time I come into this UPS. She is very quick and efficient and makes the drop off process so smooth. This is my preferred UPS store thanks to her

Fantastic spot for all of your packing and shipping needs. I needed to return old AT&T equipment on AT&Ts dime. Using only the account number provided me by AT&T the very helpful ladies at the UPS Store quickly inventoried my gear, cut a label, issued my receipt of proof of shipping and I was on my way in minutes. Excellent customer service and always a friendly welcome. I highly recommend you use the UPS Store when you need something shipped. 5👍

I have been a customer at this store sense 2006, I have always received the best customer service. Even if I am out of town I can call the store and they will take care of my mail and send it to me if needed. Thanks for a Job Well Done.

First and Foremost the UPS store is one of the most professional, best and positive places that I have ever encountered as a business woman. I have been a customer for two years and have had a mailbox that long and when I say Devina and her team are THE BEST people ever, I mean just that! I highly recommend that you become a customer and get a mailbox that looks professional for your business and something that you are able to keep long-term!! I am happy to recommend this store and business to all my family, friends and other entrepreneurs who need friendly and fast professional service.

Great experience. The owner, Devina, went above and beyond with packing and securing a shipment of motorcycle wheels. This location is my new default for UPS!

This is my second time to this store. Both times I had several things to take care of and needed a lot of help. The employee was super quick, helpful and kind. Super appreciative of the people working. Thank you.

Great neighborhood UPS. Really appreciate these amazing gals who work here. They are very welcoming & helpful. 10/10 for friendly hometown businesses

They tried to charge me $80 to ship and pack a small package of microphones to CA. $100 with insurance. They claimed this was the least expensive they could offer. So I left and went to the UPS store off of I-35 near Hesters crossing. They charged me $48. Fully insured, with secure packaging. Either the Pecan St. location does not know how to price correctly or the store owner is dishonest and overcharging.

Organized, efficient, and professional. Devina immediately impressed us with her attitude: She certainly runs a tight ship and is straightforward (if you’re looking for the wheedling, groveling, customer-is-always-right style, she’s not that) but she is also genuinely welcoming, fair in her policies, and committed to excellent customer care.

Went in to ship a guitar. After she half threw, and half dropped it on the scale (yes, I brought it up), she weighed it, and then went to measure it. The first two dimensions, no problem, the third? Not so much...took three tries. She tells me they dont have a box big enough, and just stared at me. Apparently, not familiar with coriagated technology (ie. Box cutter and tape), she suggests I go to Uhaul for a box. I went to FedEx. You probably should too. At least around here.Edit: If your store is the one next to HEB on Pecan, yep, it was your store.

Very unkind to customers. There is no manners.There is a shipping cost at an affordable price. However, they only demand very high prices.They are doing bad things.They insist on doing the right thing by telling customers lies.The owner here answered me, but they are all false.When I visited here. Very uncomfortable.I havent heard anything about the price.Only high prices were forced.

Excellent service by Devina. Very organized and well maintained store. Fastest service I’ve ever experienced! Especially impressive during holiday season!

Ive dropped off and shipped dozens of packages at this location and actually bought a few products here. Ive never had a bad experience, never had to wait long.

Amazing and kind staff.From the owner to all the staff present, they helped each other out....polite...knowledgeable.This store has notaries all day long while opened.

Excellent service, very thorough and professional. Made a complicated shipping job easy.

Incompetent! I dropped a package off as return to sender, refusal and the package returned to my door 3 days later! Now I have to fight with the company I was returning the box to because they didnt received it in time. Thanks a lot! Ive never had a problem just regular mailing an item, I guess this was too much for them.

I am a mobile notary and I absolutely LOVE this store. The staff there is very friendly and they always are eager to help me get in and out. I have been comeing to this store for a while now and have never experienced any problems with the documents I drop off there. I appreciate the great customer service I receive each time Im in the store. Keep up the good work!!

Very unkind to customers.There is a shipping cost at an affordable price. However, they only demand very high prices.

This store provides efficient service. It took less than 5 minutes for me to have a package returned.

I had excellent service at the UPS store today. Divina was very cordial and helpful. I will definitely return and do more business with them in the future.

Every experience I have had at this store is superb. The employees treat you like family!

Made sure my items were packaged carefully and in a way that saved me some money. Good service!

I went to this place for a year while I lived in TX. It was consistently, hands down, the best UPS store I’ve ever experienced . The staff greeted me as I entered, took care of my packages accordingly (mostly Amazon returns/exchanges), and informed me of their products they offered. I’ve never had a better shipping experience than I there. I recently moved and will miss taking my packages to such a friendly helpful place.

Great prompt, friendly customer service. I needed to ship 6 big boxes. Davida was so nice. She held the door for me and loaned me a dolly. It made the task so much easier. I will recommend this place to anyone.

Very unkind to the guests.They hide low shipping rates and force only expensive rates.Those bad eyes that look at me I cant forget.

Everytime I’m going there I have issues stuff they don’t respect people they not helpful I never go back to this location

Great customer service. Devina was on it. She was great at multi tasking and was very efficient. Made us all feel like we were being taken care of and not ignored. Would definitely use them again.

I needed help with some paperwork on a houseThat in trying to buy, so I visited UPS store number 4028 Pflugerville TX.Several times in the past few weeks, And every time I’ve been to this store I receivedExcellent service !! The you Davina Gaswamiand your staff, thank you so much for all yourHelp ! Your loyal customer Danny Reed !

I have never had a positive experience at this store. Today was way worse than the other days. I sent my official transcripts to my school a week ago and when my school received it the picture that was attached on the transcript was missing. So, I went there to ask how this happened and the manger yelled at me and said We dont care thats your fault how is that my fault? and shouldnt she be nicer and apologized? I have never seen any manger this rude. The other employee apologized and said sorry for how the manager was acting. The manager is so unprofessional and so rude! This will be my last experience at the ups. Plus, when I mail some thing through them they should be held accountable for it.

Ive worked with this UPS on a few occasions and have had stellar service every time. Miss Devina is top-tier worker and Ive seen her and her team handle multiple customers *effectively* at once. For such a small store, they have truly streamlined the process. 5 stars and more.

Always helpful, quick, easy and a pleasure to work with.

------ Update after response from owner, July 24, 2017 ------1. My leaving the store to attend to my business does not imply I had no issues, as I described below.2. I did not rush the employee to perform the binding: she told me the binding would take 15-20 minutes, and I calmly waited for the work to be done. Does my waiting while the job was being done signify that a sub-par work is now acceptable? I do not understand what relationship my waiting at the store has with the quality of the work.I am sorry, but your response to my review was disappointing. Instead of owning the unsatisfactory work, which is the minimum (and most of the times it is enough) a client expects from a service provider, you tried to justify a poor performance through non sequitur.------ End of update July 24, 2017 ------I needed binding service for a 300-page book. Although the employee was helpful made the effort, the binding was sub par. Several pages were misaligned, some were outside of the binding wire, and the employee forgot to include both the front and back covers. The binding wire accommodated all pages, but the issues above ruined the work. As I was in a hurry to mail the document, I let it go, but the correct attitude would be to have the employee redo the work on another set of pages, or at least request refund of the payment.

I have never had a positive experience at this store and that trend continued today. I e-mailed a pair of documents in this morning with clear print instructions and when I arrived, they had lost it. I re-sent to the same address and it magically popped up.I was then told that I would be charged for sending them an email, which was strange, but necessary. Then, nothing printed out properly. Wrong size paper, wrong scale, the side of my document cut off, and not in color.Essentially, they didnt read the email and, even if they did, could not complete a simple print job. I ended up going to Office Depot and got everything I needed in minutes done correctly and for $0.80. I try to shop local, but doing so here wasted my time and almost cost me over 10x the price.

This store is AMAZING. The best UPS experience Ive had. Thank you Devina for all your help- I highly recommend this store.

The Owner was a major help ! Having tough times during hurricane harvey aftermath. One phone call and i was given great customer service. She went above and beyond for me. When the call was over i told myself we need more positive people like her keep up the great work Store owner and kind staff !

This is by far the most helpful, courteous and efficient UPS Store Ive ever visited. Ive been here twice in the last couple of months and both times I had a wonderful experience. From light, non-intrusive discussion of the day to quick details about a shipment to physically assisting with packing a shipment. I always receive more than I expected. I see theres one older, negative review on Google. Obviously theyve resolved the source of those problems if the incident was indeed true to begin with. Highly recommended.

Horrible service why is it $4 to print a label

Quick and polite - good service. Will be back!

For the past three days, ups has been supposed to pick up my package. Somehow they havent been able to do so. I have spoken with Customer Care 4 times since Tuesday. According to their supervisor, Tara, they are unable to say whether or not they will send someone out to pick up my package. As a result, I am out $80. I will not use ups for anything in the future!

I made this my dedicated store for package pickup for My UPS. I went to the store to pick up a package. It turns out, UPS had just dropped off a 2nd package there. But, since the employee who waited on me didnt check her computer, I didnt find out until I got home. I came back in the next day and looked for the woman whod waited on me, but she wasnt there. I spoke to that young woman who was there and found out the woman whod given me only 1 of my 2 packages the day before was the store manager. Not surprisingly, the young woman I spoke to was completely uninterested in my problem. She said absolutely nothing when I explained that if someone had just checked, Id have been saved two trips. No response at all. No interest, acknowledgement, apology, or response whatsoever. She just waited until I quit speaking, then turned away. I will not enter that store again for any reason. Ive been happy with the Wells Branch near I-35 location.

Probably one of the best customer service experience I’ve had in a while. The owner was super polite and helpful from start to finish. I will continue to come to this place for service.

I sent my Christmas package off and the customer service agent had told me not to tape my package when I sent it off and said shed do it. However, when my cousin received the package some of the contents were missing. I will NEVER use them again. The missing item was hidden within the contents of the gift. Which means someone opened one if the gifts and took a $40 present from a baby! Im really upset the child was not able to receive her gift I paid for! And the price of $44 to ship! I should have used USPS in the first place. Ive never had a problem with them!

The best friendliest group of hard working ladies and always make it easy to ship. Just drop off and go. If theres a bunch of people in line they always kick it up a notch to get you taken care of. I have been going to this store for the last 4-5 years and will miss them when I move next year 😂

Always very friendly and helpful. Plus shredding services for old sensitive documents. Great service!

Great service. They can take care if so many things. Its a all inclusive one stop location for sure fir all your mailing needs. They also notarize, gax, scan docs, copy and sell accessories for mailing

Great and quick service! Went to get a document notorized and it was painless and very easy! The lady who helped us was very nice and helpful. 👍👍

Went to make print pages of email attachments. Was online for less than 10 seconds. Was charged $3.25 any copies would of been 0.30 per page in addition to the times usage on the computer

Outstanding service by the staff here every single time.

I had a new type of notarization needed for work, and the staff handled it swiftly and professionally. Very nice and helpful. I highly recommend this store!

Amazing service! We moved, and we still drive out of our way to continue to utilize this location.

Cannot be trusted. Paid nearly 100 to send an order of CBD infused Jun cultured kombucha and they stole the package and never refunded me. If I could loathe Somthing as much as its people using the it smelled funny so it never arrived excuse....

Too expensive! Try the parmer location. Ive found that they are about 50% less for boxes, tape and packing material. Its unfortunate that I now have to drive a couple extra miles but for the better customer service its well worth it. Also, DO NOT USE THEM DURING HOLIDAYS because they will likely increase their charges:( Until the owner learns how to run a decent UPS Store I will not return.

Friendly, quick, and responsive staff at this location. I drive 5 extra minutes to come to this one.

Very courteous, polite and respectful.I think anyone who has posted negative is due to either communication problem or just down right unhappy people who like to spread their grief.Personally I find this store management to be very professional and mindful of proper protocol...

Great customer service! Very helpful on prividing solutions.

Great Neighborhood Resource!! I love that I can pickup mail, drop off packages, get shipping supplies, copies, notary all with a smile from an awesome staff!!

Dont waste your time coming here if you are shipping internationally. I was told it would be too much trouble to figure out if customs would allow the items I was shipping despite the fact that I had already checked Canadian customs and every item I was shipping was cleared.

People here are friendlier than the post office I suppose... but not really that friendly. Theyve also started charging three flipping dollars to tape a package.

The ladies there are amazing, I’ve never had a bad experience there.

I had to wait 10 minutes for a knowledgeable employee to return to the store to help with my shipping needs. When she got there she was rude and very short with me!! UPS lost a small business account with me!

So upset with this store. I dropped off my book rental that was due that exact Friday on June 3 and wasnt scanned until Tuesday the 7th... I arrived when the store opened, and there was a line. The young girl just looked at what I had and said oh thats it? Thanks and took the next customer and placed it down without scanning it. This dummy cost me $144 because of this action 😡 Im a broke college student and this is a lot to me! Thanks a lot ups

Great, friendly customer service. Everything was handled promptly and professionally

Employees are either intentionally misleading customers about Ups ground delivery times or they are not trained properly. I know for a fact that Pflugerville to Houston ground shipment is 1 day but not guaranteed. They insisted that it would be 3-5 days but not guaranteed. I have used UPS commercially for the past 20 years. I went to another UPS store and they knew it is one day not guaranteed from Pflugerville to Houston.Ground from Pflugerville to Houston is never 3-5 days not guaranteed. It is 1 day not guaranteed. I did not want to pay more for guaranteed 1 day because I didnt need it guaranteed, not because of the price. I didnt like the the employees trying to upgrade me by insisting that ground is 3 to 5 days when it isnt. I chose not to ship at that location because of this.

Have been doing business there for 3 years since I moved to Pville. Not once have I had an issue. Solid store.

Stay away from UPS they messed up my shipment instead of returning to sender they tried to auto correct the address which sent my package to some pastors address across town. They opened an investigation I never heard back from them. Luckily the Pastor contacted me and I had to drive to get it.UPS is the worst I agree with everyone on here complaining find another carrier. And to this day I have not heard back from UPS so called investigative branch and that was from March 11, 2017...horrible .

This has been our go to place for shipping for many years. Never once had a negative experience, and they are always helpful.

They overcharge for everything. At least double what the UPS website quotes for the exact same measurements. Even caught the lady adding inches to the box by wrapping the tape measure around the side. Screwing customers by over charging and I wont be back.

Overcharging customers for shipping packages! I am a new Pflugerville business & wanted to do my shipping with a Pflugerville business. I measured & weight my package (I build furniture so I know how to use a tape measure). Using the UPS shipping calculator I entered the information & it came to $27.10. Now I did expect the price to be a little higher at the UPS store since they are the middle person. When I went in to ship it the price was $44 & when I asked her how she came up with that she said because of the size, she added inches to length & height. When I said she is measuring wrong to make me pay more her response was It is what it isNeedless to say I left the store & went to the UPS store in Round Rock by Home Depot & what a surprise the measurements they came up with were the same measurements I had & it was only $33.60.I guess I will be taking my business to Round Rock instead of trying to keep it local! I recommend you do the same if you do not want to be taken advantage of.

I have used this store many, many times for my shipping needs. The owner and employees are polite and helpful and get you in and out fast...all things that I cannot get done as well at the post office. We will continue to return!

I had excellent service. Called first because of the bad reviews but the lady was very helpfull, fast and professional. Receipt said her name was Donna.

We had 2 incidents with this UPS Store:1st one happened when we sent a pack of important dock and paid for additional tracking services, signature of the receiver. So it arrived later by 4 days, and more than that they just dropped the pack on the porch, no signature, and envelope looked like somebody stepped on it.2nd incident happened just this week. I needed Apostille so me and my husband walked in and UPS staff confirmed that they do Apostille and ship to the destination country and it will cost approx. $135 for both documents.So today I decided to bring those docs, after commuting from work to home (~1hr) and than from home to the UPS Location (add ~1hr) and bringing those documents...guess what - same lady looks at me and says they do not do Apostille!Never going back to this location - miscommunication, misrepresentation is their key!

Ive been to this UPS store twice and both times Ive had exceptional customer service. If I can come here to avoid the post office I will every time from now on.