OUTSTANDING! Okay so they’re the only tire place I’ll ever use. I won’t buy tires or windshield wipers anywhere else. They stand by their warranty without any hassles or trying to weasel out of it. The gentleman changing the tires are extremely polite, knowledgeable, humble, friendly very efficient. Wonderful customer service all around. I was also surprised how they manage to keep their lobby and restrooms so clean. Not to mention all the staff is COVID conscience ( they wear their masks 😷 while dealing with the customers..Or whilst in the common areaS) their prices are great too! You get what you pay for and more! You guys rock!

Scheduled an appointment to have a single tire replaced. Salesman started with the we really like to sell tires in pairs…I insisted I only need one new tire since my current tires have less than 20,000 miles on them. Then the salesman walked to my vehicle and told me I also needed to replace my brand new spare tire (less than 15 miles). Came inside and again they attempted to sell me 4 new tires. I don’t hate on businesses which attempt to sell their products, however my appointment time was scheduled before I arrived, yet at my scheduled appointment time, my car sits. Waiting to be see how long this is gonna take.

This place is the real deal. Prices are unbelievably reasonable. Service is impeccable. The staff is fast, friendly, and professional. I’ve never had this good of service at an automotive shop before. Recommending to all friends/family and will be a return customer for life.

Five starts absolutely earned! This place is awesome the service is kind the price can lean a little high but the work that’s done is more than worth the price. I highly recommend to anybody who cares about the quality of the service on their vehicle

I have to say I absolutely enjoy bringing my vehicle here for services ! Started off originally by needing a plug on my tire, (no charge) the rep had mentioned the condition of my tires, so I had them replace 3 of my tires a few weeks later, with the warranty. About a year after my original purchase, they replaced the 4th tire. During this service they took the time to rotate all 4 tires, no charge. Today I had to have one of the tires replaced under warranty…. Let’s just talk about how easy it was. I scheduled my appt with them earlier today via phone my car was in and out the bay within 30 mins, and these lovely gentleman that worked on the vehicle took the extra two mins to put tire shine on the tires, and I’ll just be honest I was 100% needed . It was literally the first thing I noticed walking towards my car. So far every rep I have dealt with, phone or in person has been exceedingly friendly knowledgeable, and fairly quick with updates . seriously, do they put happy sauce in the coffee or something??? This is my cars forever home . Lol

Needed a spare for a boat trailer desperately. They had the size and the rim I needed. Was put together before I got there and I was in and out and headed back to the break down within 5 minutes. No kidding. They saved my butt. Going back to get the other tires changed

I stopped by on my way to a local place just to see thinking yeah that’s not local they probably don’t care about our business. Who says customer service don’t exist in 2021? .... well go here and see Cameron. He went above and beyond expectation!!! He said our car would be done in 1 hour .. no way!!! it was done in less than 35minutes. Cameron and the other employees did an amazing job and everything was done in complete excellence!!! Oh yeah did I mention they beat the other price I had quoted from another company!!! Thanks so much guys you rock!!!

Speedy and reliable work. Called ahead and Chris told me that my work could be done in an hour. Came in with a leaking tire and they had someone working on my tire shortly. Great service!

Stopped in yesterday inquiring about some new tires. I was helped immediately upon arriving. Very easy transaction and was even offered to have the tires put on that day! I had plans so I had to come back. When I came in for my appointment I was in and out within 30 minutes and they even put gel on my new tires!! Wow!! Great customer service from these guys! Couldn’t be happier! Will definitely recommend!

Very fast service and good prices.

As always, 13 years and going, Discount Tire, is the same.. fantastic service, quick, professional, workers, and everyone has a great attitude. We picked up a nail at a rest area and ended up at Discount Tire for repair. As we were due for new tires I got a quote - too good to pass up. Pensacola Discount people really are quick, efficient, and nice to talk to.. Cant recommend them enough!

They did a great job! They were very friendly and had fast service. They had my car in and out quickly so I could start work. As a Lyft driver I greatly appreciate that!! I highly recommend people coming here.

Great fast service! Took my car in as a walk in for rotation & balance. Was supposed to take 1 - 1.5 hrs, but they got it done in 45 minutes!

Ive never had a bad experience at discount tire. Customer service is great. When it comes to my vehicle, Ill go to Discount Tire for sure.

They have the best warranty and they are legit. They have never done me wrong nor tried to push anything on me nor any of my family members. We all use them and always get the warranty. It is worthing.

Customer service was great. Friendly and professional staff. I havent experienced anything like it in years. Tires I ordered were not available on the day I had scheduled. Discount Tires called me in the morning and offered an upgrade or a reschedule for the next day. I took the upgrade. Arrived early and staff met us at the car and took our information. Payed and sat down to wait. Tires were installed and ready to go in about 20 minutes. I wouldnt hesitate recommending this place to anyone. This is the way a serious business should be run. Thanks Discount Tire.JJ Schulz

Kris K was a great help. He even helped us use our email discount in store. I will recommend them.

This place really is awesome today was our wedding day we got a flat we had limited money and they were awesome they helped us more than they know 10/10. Kris and Richard were awesome. Kris even played us a song for our wedding day. Thank you to all who helped today.

Honestly, for a place called Discount Tires, I expected less. Went on Wednesday to get a new set of tires for my SUV. When you pull up, they come out to your car to help you and figure out what you need. Can’t remember the name of the employees I talked to, but they were very helpful and professional. From the time I dropped it off to pickup was roughly two hours. What impressed me was that they were swamped and they stayed open an hour after close to make sure everybody got what they needed. Drove back to the house and the next morning I wake up and one of my tires is flat. I throw the donut on and head back to Discount Tires, I told them what was up, and the supervisor Kris was real polite. They found a broken washer on my TPMS, didn’t charge me anything for it and had me in and out in about 15 minutes. Definitely going back to them for all my tire needs in the future.

Outstanding customer service! Free flat repair and a nice place for replacement tires. Recommended!

These guys are great! They helped me out for free! Ive gone back since and they have been great.

The staff is amazing n thanks for getting me back on the road. I definitely will come back for my tire needs.

Great service! Quick in and out within 20 minutes. Be sure to get there before they open, a line forms usually.

Bought wheels today and had an amazing experience. Justin provided incredible customer service when our purchase hit a couple of snags. I couldn’t be more pleased with the service and my new wheels!!! I just want to say thank you for being awesome today!!!

Best discount tires I have used acrossed 4 states.

I just love this place. People are so friendly and helpful

Very professional and courteous staff. Service done correctly and delivered on time as promised. Nobody better in the tire business!

This place runs like a well oiled machine. All the employees are helpful, friendly and efficient. I have been coming since they opened and will continue to be a customer for life. Been dealing with Discount Tire Direct since 2000 and this location since they opened 10 years ago?

Been doing all tire business with Discount Tire since they opened. Great system they have. Very efficient. Lots indoor or outdoor waiting. Updates via text great. All employees very customer oriented which makes or breaks where I do business. Thanks!!!

I have been using discount tire for years and they have always gotten my vehicle right in to get new tires. The staff is very helpful and professional .I always get my vehicle back in a timely manner and have never had to wait to long. Best deals on tires around on name brand tires. I highly recommend going to discount tire off Davis hwy.

Great service, great prices, rebates on select products.

I appreciate their customer service. And just thankful to have my tires that I bought from Discount Tire. I have an Lifetime warranty on all 4 of my tires with Discount Tire and anytime I have an issue with my tires. I can always go back anytime To get my tires re balance and even get an new tire and no charge because I have an lifetime warranty. I Just would like to say. Thank You Discount Tire On Davis Hwy. I appreciate your friendly helpful service. God Bless You All. 🙏 2/9/2021. Tuesday.

Always very busy - which means, to me, that they do quality work. No issues with any payments, or issues with the staff. Quality work and they make sure the customer is pleased with what theyre doing from what Ive seen. Ive had to use them twice now.

Great and knowledgeable service. The staff are friendly, no matter what location you go to really.

Discount Tire is the best and the only place to go for tires. I have been to numerous stores: Granbury, Tx., Wichita Falls, Tx., Panama City, Fl., Pensacola, Fl., Benton, Ar. The guys are always honest, reliable, fast and friendly. Tell them Zach Snows mom sent you! 😉

This is the only Discount Tires I will ever go to! The service was quick and Kris was so helpful! Thanks again!

Got me out in a timely manner, decent price for the tires also.

It was good my car broke down in the parking lot... And they came out to the parking space and fixed my tire!!!!😂😂😁

Thank you Kris for helping us at a tough time!

Mr.Cameron was super polite and accomadating, and steered us to the right Tire for our budget, in an emergency situation, hes the best, and cudos to all these guys at this location in Pensacola, will definitely. Recommend to anyone, he needs a raise for management material

They checked and fixed my tires really quick and answered all my questions about how the pressure got low! And it was free to get them filled up!

Friendly, professional staff. Had a tire mounted on a new wheel. Quick and efficient service.

I had purchased a set of four tires from here back in November, and was very pleased with that experience. They were knowledgeable,friendly, and efficient. On top of that, I saved well over $200 in rebates and other in-store discounts that they had at the time.Fast forward to this past week, I began having some issues with my front driver side tire. So I called to make an appointment & was told No appointment necessary Just stop in and ask for Kris So I did just that and was very pleased with the level of service and care that I received. I was in and out of there in 20 minutes even though they were very busy. Kris personally brought my car into the shop where he and his team did an inspection on all four tires and decided to buff out the erosion on my hubs (from northern winters past) & replaced all of my lug nuts for free and made sure everything was torqued on by hand. Kris was apologetic that I had to come in and this was All done free of charge! I felt like I should tip him or take him to dinner or something 🤣 So once again, great service, I highly recommend anyone take their business to this store!

4 new tires n a broken bottom I now have to fix

Bought my third set of tires. Always a good experience. While I have worked with different people, all positive. John has been involved in some way each of our 3 purchases. He is a stand out in providing great service.

Very fast and efficient would definitely recommend

I’ve been here twice for small things. They were friendly and didn’t have me waiting long.

I called just before the shop closed on a Thursday. I had a nail in the sidewall and had a cross country trip planned to start on Saturday. Never travel long distance without a spare. They didn’t have my size tire in stock. John ordered the tire and scheduled me to come in 1:00 pm Friday. He said if the tire didn’t get delivered to come in anyway and he would figure something out. The tire did make delivery. He called me to come in at 11:30 am, 90 minutes early!! I was in and out of the shop in 25 minutes!! You don’t see this level of professionalism often.

If you want Excellence look no further, Discount Tire is great, reliable, and will work hard to get it done right

Andrew and his crew was kind and was fast with helping with my tire replacement

Very friendly service. They got me in right away. 845 on a Wednesday morning and I was the only customer. Of course it then immediately filled up after me. But I have a feeling the Waits are very short here for a tire service place.

Felt bad because I showed up less than 45 mins before they were due to close, but I had a flat I was dealing with for the past few days and all my tires were pretty old to be honest. They got me in and out by 5pm. Everyone was friendly and the tire prices were great. My salesdude didnt try to pressure me into buying more than what I went in for. I appreciate places like this. Thanks guys!

Discount Tire is & will always be my go-to for tire needs in Pensacola! The staff is always friendly & professional. They dont try to pressure you into buying extra tires or unnecessary tires/warranties etc. The service is top notch!

Always good fast service. Very courteous and knowledgeable.we were in and out in no time.

This location was amazing and the staff were so incredible and kind. My boyfriend and I are new to the area, so we didnt have a usual car place yet. When we had a sudden flat this afternoon, they were able to get us an appointment within an hour. John was so kind and helpful! We are college students on a tight budget, and John was very understanding as we weighed our tire options and called parents to explain the situation. We were in and out very quickly and loved every staff member we met. No condescension, no upselling, just nice, helpful people. We will absolutely be back for all of our needs in the future. Thank you so much to the whole staff, but extra love for John!

Had a great experience yesterday at Discount Tire. I’ve never been to a tire store — and, frankly, not many other types of stores — that was so customer focused. The service, quality and pricing was all excellent. Highly recommend.

Always had good service at this location for many years. Took my vehicle in to get wheels balanced and I guess they had some new people working that didn’t know you shouldn’t put the balance weights on the face of a split spoke wheel. Didn’t notice it at first so I brought the vehicle back to show them. Of course the younger counter person didn’t have a clue, and said “that’s the only way to balance the wheels.” Yeah right! Luckily the other counter person came and offered to redo the balance by split-spoke method, the right way. I came back another day to have the balance redone. The balance was great! The weights were behind the spokes where they should have been. Only thing, he had the younger guy take the weights off the face of the wheel and clean off the adhesive. Big mistake because he already didn’t want to do it. Was finally able to washed my car finally after all the rain/cold weather and saw that where he removed the adhesive it discolored the wheels. All the wheels were scratched pretty bad not happy about that at all. Haven’t even had these wheels for 2yrs yet and now they look bad in those spots. This is not to bash Discount Tires. This is just to share one bad out of the several good experiences that I have had at this location. I believe the younger counter person needs to be coached on how to handle situations better. Having an attitude when a customer is bringing a concern to his attention is not good customer service. Will be contacting them to see how they want to take care of this. I can’t let this go!Update 05/07/18Update 07/05/18In April they gave me an option to have the wheels refinished or get a new set. I chose to have the wheels refinished. This was around April 18th. They gave a card for me to contact the person that does the refinishing. Odd! I contacted him on the 20th and he said that he would contact me on that Monday 23rd. Didn’t hear nothing from him that day and to this current day.I go back to the store on June 13th and talk with James and let him that the refinishing person they referred me to never contacted me. At this point I let him know that the wheels need to be replaced. He agreed and wrote down the information needed to order new wheels and said that he will call me they arrive. That was June 13th, it is now July 5th and no call yet. It’s just really frustrating so I guess I will have to be the one to contact them.

Great service. Friendly staff

Ive been to Discount Tire many times. Ive never been disappointed by the service or quality of work. The Store Manager is always willing to help if you have an issue. Everyone seems to be happy to do their job with happiness which is why I keep going back. They also seem to have a lot of energy and a good attitude. So glad theres one in town. They will be opening a 2nd Discount Tire in Pensacola on the West side.

Gull service reasonable prices

Assistant Manager, Alex Rivera, had a warm professional disposition about him, from the time I called in to the moment I left completely satisfied. Thank you for the positive experience Alex and Discount Tire.

I have 225,000 miles on my 2001 Acura CL, but it runs like a top. But for how long??? Wanted used tires for her, but 4 places didnt have my P225/45R17s as used. Another place said cheapest new was 89.95 plus mounting. Ouch on my disability income. Talked to Nyk by phone at Discount Tire on Davis Hwy in Pensacola and he said 2 used for $59 each plus mounting. $30/tire cheaper for a 40,000 mile tire!Then it was Benjamin who made my ticket at the counter. Turned out they didnt have 2 of that specific tire brand so Nyk subbed in a store brand that runs $18 more per tire, at the $59 price! Another $22 for each tire mounting. Benjamin told me about their lifetime of the tire warranty, As long as theres still tread on the tire he said. Made a LOT of sense to me. The place was hopping busy at 11am and luckily Id brought lunch and sat there eating, chatting to other customers and reading while waiting. Yep, I went prepared! After waiting an hour (theyd said up to 90 minutes) I realized, itd be dumb to have to do this all over again for my rear tires and got Benjamin to write me a ticket for ditto my $206 on the front also for the rear. Not 5 minutes later one of the bay guys called my name to say I was done, but oops, Id hoped to catch them quick enough to do the back 2 tires. I figured on having to wait another hour as there were still a lot of customers there.😕 Only 15 minutes later, I drove away with 4 brand spanking new tires for a great deal, $206 x 2. They even hopped to hold the door open for me.STELLAR CUSTOMER SERVICE!!!! 5 STARS AND SPECIAL THANKS TO BENJAMIN AND NYK AND WHICHEVER BAY GUYS MOUNTED MY TIRES! HAPPY CUSTOMER out with 2 separate orders of 2 tires each in less time than they said the first 2 might take. 😋😊

Best tire stop ever! They always take care of their customers and are very friendly and curtious. They have made me a customer for life because of the way they have taken care of business for the past 15 years of on line service and 5 years of having a local shop in town to me. Best Price and Service!

The guy ALWAYS take care of any problem I have and treat me like a friend.

Go to Discount Tire! Go to Discount Tire! You do get what you pay for but you get more from DT than what you pay for and that is top notch service and professionalism. Thank You Trace and Alex for making my Friday less stressful than it once was.

Chris and Ben were super kind and helpful - timely delivery of a tire in an emergency situation. Rare that I post a review, but these guys deserved it!

Bought Michelin tires and could not rid the the jiggle from the vehicle. After third try swapped out for Bridgestone and now the ride is smooth as a frozen lake!Impressed with the way they are well organized and customer friendly.Thats what you do and will refer anyone with confidence.

Theyre ok. Ive only been to this location once. Big national store with the nation wide customer service and support. It was busy, and they move a lot of customers quickly. The staff here was not empathetic regarding my concerns with my wheels. They kind of blew off my concerns and didnt give me confidence that they cared. If there is anything remotely wrong with your tires (even minor) they are very pushy and cocky about your vehicle that there is something wrong with it and pressure you to get replacements. I have lifetime balance and rotation on my current set of tires. Discount Tire has good tire prices, but I am not sure if I will get my next set of tires from Discount Tire, especially because all they do is mounting, balance and rotation. Usually any time I buy new tires I get an alignment, and any mechanic or car enthusiast would recommend that. Cant get an alignment done here.

Great service, good prices and helpful staff. Would recommend. They are the best place to get specialty wheels and high end tires.

Everyone was so friendly! I didnt catch his name but the guy who checked me in explained about the tire I ordered online was discontinued and I was ready to get some bad news but instead he told me he went ahead and ordered the new one they make for the same price so we would be all ready to go today. I just thought that was really amazing customer service. On top of that he just had really good energy and I always think that should be recognized when someone makes you feel welcome and stuff. On top of that I dont even think I spent 30 minutes there. I did have an appointment set up for my 4 new tires but dang....Im impressed!

Honest, timely. All I needed.

Great prices and great service. They will recommend tires based on what is best, not most expensive. They will not recommend new tires if you do not need them. They will order the tires you want if they do not have them. They fixed my flat for free several times on tires I did not even buy from them ... which is the service that convinced me to only buy from them now.

Everyone was extremely helpful, and they care of their customers.

Get their tire warranty (certs). Its great knowing they will keep the tire going for its rated life.

The employees were very kind and helpful so that is why I gave 2 stars, however I found out later on that day that they had stripped out three of my lug nuts on my wheel resulting in the entire wheel hub having to be replaced. I have to be without my car for 3 days or so because of it and it is really inconvenient. They are paying for the damages at least but I dont know if Id go back. Proceed at your own risk!!!

Great as usual! This is the only place I have went for anything tire related the last 15 years never been disappointed.

I had 2 tires that needed replaced and another blown tire. Found out the tire was discontinued, but Discount Tires took the initiative and was able to get me 4 new tires at a great price and even better service. They even made sure I had a good spare. Very satisfied

I had a pretty frustrating experience with my most recent tire purchase, but I have to hand it to Justin (store manager) and his team. Once I addressed the issues with Justin, without hesitation or reservation, he went out of his way to address and correct the issue. I’ve purchased numerous sets of tires, and this was the first time having a problem and I was happy to give them the opportunity to make it right. Definitely highly recommended!

I WOULD HIGHLY RECOMMEND DISCOUNT TIRES IF YOU NEED NEW TIRES..THESE GUYS ARE AWESOME..OUTSTANDING CUSTOMER SERVICE AND THEIR TIRES ARE REASONABLE..

Love coming here the manager always takes good care of me.

Awesome and fast service. Make an appointment and you will be in an out within 30 minutes. Got four new tires and the car was already in the bay before we even sat down to wait.

Great new location! Guys were very help in fitting my tires and even helped me out again later when I needed my TPMS reset. Awesome service here!

They gave me 40$ off for military discount to start with. I got 4 16’ rims but after discovering one of the rims was damaged, they upgraded my rim size for free to17’ AND gave me all new tires to fit the rim size, for free. I can’t even explain how thankful I am for this place these guys are amazing pricing is super reasonable I paid less than 550$ for all new tires and rims + labor together. Amazing

The only place I will go..Customer service is excellent..And the guys that work here are hard workers..The best service and quality hands down.

Please buy your tires from this nationwide store! The prices a near the best, but the warranty and service to fix tires is fantastic! They continue to stand by the warranty; no arguments, no paperwork, just results! Two different tires and two different nails the cost and pain of not using this company could not be described. We will being looking to using this company in the future for years to come!

Great customer service! Staffs work hard to get the vehicles done asap. Very satisfied!! 😀

Literally every Discount Tire Ive been to is great! Service with a smile can be expected. This branch is no exception. Theyre always busy but, they also almost always finished earlier than expected. Plus their insurance for flats has come in handy many times over the 20+yrs Ive been a loyal customer.

Set an appointment and got right in. The staff did a great job and was very fast. They even put tire shine on. Price was very competitive too. 5 star service.

Great experience, friendly staff with great personalities. Appointment was at 4:15pm and I showed at 3:50pm. (4) Tires off, new tires on and back on the road at 5:02pm. Super fast service and Trace and Ben made the experience great!

These guys met me in the parking lot before I got to the entrance to the store for a tire estimate. Quick service.

Staff was awesome, friendly, and professional. They were the one place that was able to get a set of toyo proxes r888r. Those tires serve one purpose and theyll honor the warranty if they get damaged from said purpose. Got it mounted and balanced in less than 30 min. Will be getting tires from them the next time.

Always fast and friendly service. Always lives up to their mission statement. Thanks guys

Brought a tire here to get a new one and have the rim put on the new one. Left it here an hour ago. Called and asked if it was ready before wasting my time and gas to come back up here and was told it was done. Guess what, it’s not. Got told it would be 20-30 minutes. I’ve never had an experience like this until now and I will not be returning again. Thanks a lot for nothing.

Courteous, efficient and very professional! Also conveniently located!! Highly recommend!

Takes forever, so give yourself plenty of time. It took a hour to change one tire. Made an appointment, showed up 15 minutes early as requested, and pulled into the bay a few minutes before my appointment. Thank goodness I didn’t need all four replaced.

Two weeks ago showed up at 4pm on a Saturday to hopefully have some tires put on my box truck. They told me no problem and even had the special size tires I needed. Had me in and out before I knew it. Trace the salesman was great and the guys in the back were like a pit crew and handled everything with ease. I will definitely be back! Thanks, guys!

Perfect staff. Workers are awesome and fast. Theyre timing was spot on. Great service. Ive bought from Discount Tire for the last 15 years or so. Never had any issues with them.

Friendly and very attentive. Wouldn’t take any of our vehicles other than here!

Free tire rotation since I purchased my tires from them. Love this place! Everyone is courteous and most helpful.

Very professional. Didnt attempt to upsale tire choices. Very quick turn around for my vehicle. Recommend this business to anyone.