Repairs were as expected, on time and at a fair price. The owners go above and beyond to make sure that every experience is great. Would def recommend them to anyone needing not just lawn and garden but other equipment repaired. After they repaired my gravely while speaking to Robert about my pressure washer he basically diagnosed it in front of me from a conversation. Brought that in and had it back that week.

This place is great! Rob, Nina, Craig, Chris are all great, they were friendly and helpful and had patience with me and all questions I had. I went there to get my weed eater fixed, I was educated that it’s called a string trimmer by thier mechanic Jeff and he walked me through the entire process they used to fix it. I went there three times during the course of my repair, everytime they were attentive and friendly even though they were being inundated by customers, thier parking lot full of commercial lawn services . They told me when I dropped my machine off that it was gonna take 3 weeks to complete and they surprised me by being almost 12 days early, the price was more than fair, and my machine has run beautifully ever since, after hearing about the heritage of the business, and my own experience I will be using them from now on and every other homeowner I know I plan to recommend .

I hate to give a 2 star review but these people had my lawn mower for 4 months for a carb job. I picked it up and brought it home and used it. Within 1 minute the wheel fell off and the push assist mechanism stopped working. Took it back, they apologized and said they’d look into it. 2 months later they said they were going to start working on it that week… I called a week later and they said the mechanic that worked on it finished but was out on lunch.. I called back the following day snd they said the mechanic was going to start working on it which at that point I told them to stop I was going to pick it up. I initially paid $150 and after they didn’t fix my machine and gave it back more messed up than when it went in. Needless to say they kept the money, had my machine for a total of 6 months and now I’m going to drop it off at another local shop that can actually fix a basic lawn mower. The owners are nice and all but nice cost me 6 months and $150 plus having to pay a company to cut my grass for those 6 months.

Great small engine repair shop. Nina and all the workers are very NICE. THEY TELL YOU LIKE IT IS. They dont waist your MONEY.

This people is so honest and wont take advantage of your situation!!!!!!! I am so happy I brought my 10 year old gas weedeater to this shop. My weedeater would not start and it is very old and I am a women. They could have charge me for parts and replacements but not, all they did was to suggest me to use a good quality oil for the gas mix. I will be bringing in all my garden machines here.PS. 3 years ago there were other, not so friendly, people running this business.I am so happy they changed ownership.

Brought my lawn mower in because the blade was stuck and wouldnt crank to start. The guys unloaded my mower and 5min later, it was fixed! Everyone at the shop was great! I brought my dog to supervise and he thought so too! Thank you Robert and everyone else for your great customer service!

Service good but forgot to Put All Screws back in Carburetor Cover on. my Weed eater love discount if pay by Cash

Nina was very kind and helpful. They have great prices and are wonderful about communications.

Was looking for a place to repair my generator and came across Bitter Blue. Let my tell you the customer service was very friendly and amazing. Ive had my generator serviced at locations closer to me in the past, but never got good service. I was very impressed how quickly they had my generator up and running, in less than 5 hours, most places you gotta leave it there for a couple of days if not longer. Definitely worth the drive for me, and if you live in Broward, even better.

I brought in my old pressure washer as it would not start. I got a call a couple of days later telling me that the electronic fuel injection part on the old Subaru engine needed to be replaced but as Subaru quit making and supporting small engines a few years ago, this discontinued part was no longer available. I scoured the internet and also had no luck finding one. I was not looking forward to having to buy another pressure washer especially since this one still has a great Cat pump and a well built frame in good shape. They suggested I pick up a Predator engine at H.F. down the street. After doing a little research on the engine I felt that it would be fine. I bought the engine on sale for $99 and dropped it off on a Thursday morning. By the next Monday I got a call saying to come pick it up. They mounted the pump, put fresh oil in the new engine and also changed the oil in the pump and my pressure washer now runs like a champ. They charged for the oil, a small shop fee for disposal of the old oil, and 45 minutes of labor. Talk about fair! And to top it off, they were all super nice, good people!I’ve now got a go-to shop for any small engine issues and have already shared their name with a couple of neighbors and family. Thanks again Bitter Blue Lawn & Garden!

The employees are nice very knowledgeable and very helpful

They tell you if its worth fixing or they explain how to do it your self. This is a great shop!!!

They are exceptional. Thorough, tenacious & expert at repairing my pressure cleaner. And they were most courteous & professional. Can’t thank them enough. Been going there since they opened in 1982 & will continue to visit when needed.

Have used this business twice in the past year (lawn mower repairs). Counter staff friendly, courteous, informative. Prices very reasonable. Both times lawn mower repaired promptly and ready exactly when promised. Happy to drive a lengthy distance to uses this business.

My shop, my ppl. Great experience everytime i visit. has what i need to keep my business running if they dnt have it theyll order it for me . Best shop in town with reasonable prices.

Great service help me out a lot very satisfied

They work on my pressure cleaner and did a excellent job! The we extremely quick and Reasonable.Thank you for your honesty!Sincerely Dawn

This shop is the busiest shop in town simply because they are the best but you must be patient and wait for your turn in the summer time

Awesome company, got my tractor back early and at a lower price than I expected

Great service, easy, quick, and fair. Great prices. They have everything you could think of. 11 out of 10 would recommend.

I had a hand me down Craftsman weed eater that needed a new head. I took it to Bitter Blue and in 15 minutes it was fixed for a VERY affordable price. They were very nice and knowledgable and even though its a 25 minute drive for me I will be back if the need arises. Thank you for everything!

Rob and his wife are super nice folks. Rob helped me get a chain on a saw gratis, free help, what a guy.. The shop is really clean and the prices are right.

This is the second time that I come here. The staff is very nice the owner treated me really nice and took care of both my $300 pressure washer and my Saw a few months ago. The store is back in the hands of the original family that opened up shop. Highly highly recommend if you need to get your powered tools repaired.

I had to take our company pressure washer to get repaired. Robert the owner was super friendly and accommodating in making sure I got my machine back before our busy weekend so it could be nice and clean.I highly recommend Bitter Blue Lawn! Professionalism is key and they have it hands down.

Brought in my generator to Bitterblue. I had received an estimate from another shop that it would cost $700.00 to make run properly. But here at bitterblue they made it perfect for just $200.00. Very efficient and honest. Rob and Nina offer great customer service and affordable pricing.

This is a Family run company that is here to help people fix their gas motor equipment for home and lawn care.They have taken on some of the other stores that left us all high and dry in Hollywood.If you have a chain saw, generator, pressure washer, lawn mower, chain saw, edgers or any 2 stroke oil for theses machines, they work on them and can fix them. Prices are fare and service is too.

I wanted to update my review on my recent experience with Bitter Blue. The NEW owners Robert and his wife are going out of their way to position the company forward with the recent history. Robert knew when they finally reopened with one look, the previous owner repair was not correct. He fixed it perfectly and spent the time to ensure it was working. Repairing a business which impacted many is challenging, but Robert and his wife will bring the business back. I understand he once his family owned his and his personal mission is to bring it back to that status. Give them a chance, I was very happy and welcome to see an individual without excuses make things good. A real breath of fresh air .. Go back to them!

Awesome service and cheaper than I expected. Hit a metal pipe and bent the mowers blade up pretty bad. They repaired it within a day. Saved me from having to go purchase a new lawn mower.

The new owner of Bitter Blue is one of the nicest people that really cares for his customers. The service and pricing was very fair and the attitude of the person there was exceptional. My wife had issues with our pressure cleaner and was so happy with the response and friendliness that she made it a point to request we provide a review. We would strongly recommend Bitter Blue for your small engine repairs.

As always, great service.

They had the part that I needed for my weedeater, the prices were good and the service was excellent.

After a horrible experience with previous owner and not wanting to return I gave it one more shot after hearing of the new management and I’m glad I did. A much better experience and all around attitude the new management had. I was very pleased with my service and would recommend this place to anybody.

Work order 472799: great people (Robert & Nina owners). Fairly priced & great customer service. Quickly serviced unit within few days. Will definitely return.

Have been a repeat customer and they always perform the repairs quickly and for a reasonable price. Just made my first equipment purchase here and received good service and good prices. Will always be one of my first stops when I need arborist supplies. Invoice no 401555

This 3 decade family business is run by an proprietor that understands customer service. I observed several other customers enjoy friendly service, with many do it your self advise tips given away with engine parts sold. The two gals who work at Bitter Blue are easy on the eyes and could not be any more friendly / helpful when I settled up on my repair bill. My repair amounted to 27$ it included new parts for my pressure cleaner. The $ 20 evaluation charge was applied to my total bill, so I did quite well. Jeff the owner is like a friendly next door neighbor eager to assist and go above and beyond expected customer care. I have high standards in this area as a fellow business owner. The shop is highly capable as it is authorized service center for many manufacturers. I found other shops incapable of working on CAT pressure cleaners pumps. Lastly I understand Lowes and Home Depot both utilize Bitter Blue Lawn and Garden for manufacturer warranted repairs.

Glad to see the new old owner taking over ! Great service and very good prices ...very personable service and great staff always willing to help ... thanks guys for fixing my generator now ready for the hurricane season ! Had a nice conversation with the owner he explained how the old owners just up and left after making their money ...just glad he was able to take it back over and bring back great service and customer service ! A+

Bitter Blue Lawn & Garden is the best shop around town. Great customer service, Low prices, everyone is very friendly, they make you feel welcomed, and best of all they have a wide selection on any landscaping needs. I definitely would recommend anyone to come here. You wont regret it!

Bitter Blue is the worst place you can take your equipment to be repair. I took my lawnmower to be inspected by their techs on 7/7/2017 was told I would be contacted in a couple of days to inform me of repairs needed, to I was never contacted. I came into the shop on 7/13/2017 to inquire about my equipment and was told that I would be contacted latest by 7/17/2017. I never received a call from them. Today is 7/19/2017 I decided to come by and find out about my lawnmower, when I inquired about it no one knew any information, they didnt find the machine or the order receipt. When they finally found it, i was told that they had not checked it at all, they asked me to wait and they would get someone to do it right away. This is 12 days later after I made the biggest mistake to expect decent service from this shop. I will not recommend anyone to use this shop. Its not worth all the problems.I did get my refund of $ 25.00 invoice #. 414217

My ex-husband has taken our lawn mowers to Bitter Blue on several occasions over the 20 years that we have lived in Pembroke Pines. He has always been satisfied with their services. Recently I took my Hedge Trimmer to Bitter Blue to be repaired and also took 2 machetes to be sharpened. I was completely satisfied. In fact I observed that they sold machetes and told my girlfriend about the store. a few days later she went to the store and purchased her machete. You may wonder why 2 females have machetes, well we love coconut milk/water and the machete is the most efficient way to get to the inside. Hence our need for the tool.

Friendly great service fast and reasonable. Ill be bringing all my equipment here for service. Thanks again Guys. Second time I had to bring my mower back two more times they are closed!

Robert and Nina did a great job helping me fix my pressure cleaner. They did a great job quickly and the price was amazing. 10/10 reccomend

I needed a pressure washer repaired and they where just friendly and fast... I left the pressure washer in the morning and by 330pm it was ready.. I will return for any future issues!Thank You

WORK ORDER:141545Outstanding repair shop. They replaced my leaking gas tank on a pressure washer and explained that it would work for awhile but i needed the carburetor rebuilt. I took it home and finished my job. Right on schedule, it stopped working so I took it back for the carburetor repair. They preformed extra maintenance for which I was not charged extra. Overall I am very happy. Each turnaround time was about 3 days. All repairs were much less than buying a new comparable pressure washer. Thank you Bitter Blue.

Ive been doing business with them since 2010 and I have never had a problem! Always great customer service, awesome prices and to top it all off I never have to wait long for my machine to get serviced. Usually just a day and they call as soon as its ready! I would definitely recommend this place !!!!

I have always had excellent and friendly service. As said in another review I have also observed them giving friendly advise to both me and fellow customers. I have even seen them charge less then the minimum service fee on a weed eater cause it only had bad gas.

They took my generator right in, knew what to repair, and got it back to me in a day. Owners and mechanics are friendly, answer the phone, and do a good job with repairs. I recommend this shop to anyone.

Work Order# 190176 - This is my 2nd time using them for a repair. Both times I was greeted in a courteous manner and the work performed was excellent. My repair was completed on time. The hose connection from the detergent holder to the pump on my pressure washer blew right off. When I took it in, I was told that they would try their best to repair my pressure washer because in the manner it broke off it looked like it would not be repairable. A week later I was told my repair would only be about $20! I couldnt believe it. I definitely was expecting a much higher repair cost. If I ever have to repair any other lawn & garden equipment I definitely know who to turn to. Thank you for your help!

Order # 250329 We are pleased with their services. We have been taking our equipments over to them for a very long time. They always have a positive attitude and are very helpful. We have never had any issues with them. They are very reliable and recommendable.

I originally went to someone else, who told me they could help me, then the service manager practically ran us off. He did however tell me about Bitter Blue.It was a great experience all around. Everyone was pleasant and so easy to deal with. I dropped off my riding mower on a Friday afternoon, and on Monday morning I received a call that it was ready. The staff even loaded it for me into my minivan.Very reasonable pricing.WO #201708

Wonderful experience with the new owners Robert and Nina provide top notch service at reasonable prices. I highly recommended them for all of your lawn and garden needs.

Only place Ill go to to have my equipment worked on. Professional, honest and they get the job done right faster than most.

I DONT HAVE MY WO # WITH ME NOW BUT I,M VERY HAPPY WITH ALL THE SERVICES I HAVE RECEIVED FROM YOU GUYS . I HAVE A GREAT RELATIONSHIP WITH EVERYONE THERE AND JACK IS ALWAYS HELPFUL LONG STORY SHORT I TOOK MY SCAG MOWER TO ANOTHER REPAIR SHOP AND I WAS TOLD THAT MY ENGINE WAS GONE AND THE PRICE FOR A NEW ONE WAS AROUND $3000.00 DOLLARS THEN I BROUGHT IT TO YOUR SHOP AND YOU REPAIRED MY ENGINE FOR A LITTLE OVER $900.00 DOLLARS. THAT MOWER STILL RUNS GOOD AND THAT WAS ABOUT 2 YRS AGO. I WILL NEVER TAKE MY MOWERS TO ANOTHER SHOP. KEEP UP THE GOOD WORK AND DONT WORRY ABOUT THE NEGATIVE COMMENTS YOU GUYS ARE GREAT!!!!

Invoice# 405084, work done: maintenance on my Honda Lawn Mower and replacement of carburetor. My machine is doing great had it now over 12 yrs. These guys are professional, courteous and stand by their work. Pleased with their services and will continue to bring my equipment to them.

Took my pressure cleaner out there today, I changed out couple of Parts clean the carb I still couldnt get it to run, Rob told me it was low on oil and it fired right up no charge these guys are definitely honest. Thx Rob.

Ive got to say since Rob and Nina opened up bitter blue they are killing it!. I used to use bitter blue with the previous owners and it was so so I had to wait on my equipment for a decent amount of time. Nina and Rob are very knowledgeable and I get my equipment back very fast if not the same day. They also beat everyone elses prices and best group of machanics around! Im very very satisfied with bitter blue - TJC LANDSCAPES

It is great place to go and fast service according to my husband he loves it.

The store itself was a nice lawn store. Unfortunately service technician/owner does not want to help the regular lawn home owner they more inserted in helping the big lawn companies. I will not go there for any lawn equipment assistance.

Nina and Rob are the best great service..

I have used their service a few times before in the past, and the work has always been performed in an efficient and timely manner. Unfortunately on this current service I didnt receive a call-back for 10 days, and upon calling them myself I was told that the equipment had not yet been looked at. I waited a few more days and upon calling again was told that the manager would call me back. I didnt receive a call so I stopped at the store and spoke to the manager in person. He couldnt find any work order but did find my power washer in the store and assured me that he would have a mechanic look at it the next morning. Early the next morning they called and told me that they needed to order a part to do the repair. A few days later they called and informed me that the repair was completed. A total of 12 days from drop off to pick up, but to be fair, based upon my previous visits to this store, I would say that this was an anomaly. I will still use their services in the future, but had to downgrade their rating based upon this particular experience. Work order #253579.

Hi,Im Marc Durand, the new owner of Bitter Blue Lawn & Garden. We have no mechanism to remove the old reviews and ratings from the previous owners, so I thought Id provide an update on myself, so you can understand the new business and how we treat our customers.First, Id like to give you a little background information. We have expanded our business over the past year of ownership tremendously, thanks to our friendly staff and service enhancements. Our staff is currently comprised of 4 full time counter people to help you and 4 full time mechanics to serve you, We currently service 30-50 machines daily, we have over 200,000 items in parts inventory. We order parts daily, so our parts turnaround time is usually very fast.We do make mistakes, and when we do, we always try to make every effort to ensure you are not inconvenienced any further, and put you as a priority to service you ASAP. If you have any issues with our staff and/or our service, please contact myself or my wife Connie and we will look after you personally.Thanks, Marc

I brought my riding mower for minor repair and when i got it returned a large cap on top of the engine was missing and oil was spilling out of it and started smoking when i began to use it. When I came back to the store they denied even touching the engine, although there is no other way the big piece of plastic covering the center of the engine could just go missing. They told me: Now the engine is broken ant it is going to cost you real money, as if $ 280.19 that I pay for adjusting drive system and new battery was no money. This is the worst place to bring your lawn mower for repair. After they take your money you are doomed. I hope this post save someone from a nightmare like mine.

I brought my pressure washer for an pump oil & engine oil maintenance and was extremely pleased with the customer service and how prompt Robert was. I was in and out and the communication was great. I look forward to bringing my business there from now on.

We use Bitter Blue for our Commercial needs. Really fast turn around time and billing is on point. As you can see from the list below we use their services many times each month.This months invoices...250117, 250114, 247973,250305, 250306, 250308, 250309, 250310,251405,254699,256066,256068,256064,256072

This store will be opening again soon! I highly suggest everyone be as patient as possible. AMAZING things are coming to Bitter Blue!

Hi everyone,My husband, Robert and I are the new owners, and we are committed to honoring the original owners legacy, (my husbands grandparents) to provide quality service at a reasonable cost. Hope to see you soon!!!

Excellent customer service very well stocked! Definitely recommend this business!

The owner is the best very good prices and I think he wants to make America great again

New management and they are awesome. Very helpful and honest. Highly recommend them!!

Im am an older disabled man and he helped me withm riding lawnmower and I had so many huge other appraisals to fix it . His astimate was honest, showed me the problem in laymans terms even though their were wery customers thàt needed help. His customers service was polite and honest..everyone I saw in line and waited, thank you Robert. The professional

The new owners are very corteuous and helpful. I highly recommend their prompt and professional service

Good people and people you can trust, just like the old days back under the right kind of management!!

Not customer friendly. Very high price. Dont go there.

Excellent customer service. Honest no hassle service with more than fair pricing.

Owners that care. Busy place. Have patience.

Im the new owner of Bitter Blue come see me I will do my best to to provide quality service and resolve any issues left by the previous owner.

I have been going to Bitter Blue for years. Good prices, great service. They repaired my power washer. Dropped off on Friday had it back on Monday.

Rip off artist!!!!!!! go some ware else, used to one of the best in the business. how times have change!!!! brought in my mower for a throttle cable. THEY decided to rebuild my carburetor and change the spark plug and blade. The spark plug and blade were new l had change them three months ago. THIEVES didnt even call me to authorized the extra work.

At first visit I thought it will be one of those places that only want you to drop off your equipment and go and the pricing would be too high.but after a few visits that was not the experience i got turned out they are very nice and they seem to treat everyone the same and with respect.nice crew and as long as I am in the lawn business they have my business

Great prices, quick service, and great customer service. Will recommend to everyone and continue to use. Work order # 186943

My brother left his machines here several weeks ago and have not been able to get his machines back . Everyday he been going up there trying to get his machines back and has not been able to reach anyone and no one has contact him back after countless messages. As well has had to put serveral things on hold and losing out on money cause this is the way he makes a living Will NEVER use this company again very unprofessional!!!

Brought weed eater in for a broken pull cord. They put a new cord in and after using it twice the rope pulled out. Brought it back and after a week I was told the engine didnt have enough compression and gave me the weed eater back in a box in parts. I took it to Palm Square 9865 Pines Blvd. They put in a new rope and showed me what caused the rope to pull out and took the part out and put in a manual choke. The weed eater runs great. I took it back to BItter Blue and showed them how it ran.They then said the ticket was written wrong....... Yea $50.for a new head plus labor. Some mistake!!!!!!!!!!!!!!

Exceptional service and fairly priced. I will be returning!

Great service honest and the owner and wife are the best highly recommended

Work Order # 210433 - Was at the store this morning to have my lawn mower tires replaced. Service was prompt, professional, and polite. An excellent experience!

Great family owned and operated business. I highly recommend Bitter Blue for any off your small engine needs. Honest hard working people. Always have what I need in stock. They have you in and out. Once you use them you will be a LIFER like me. I will never use anyone else. Also they have a full show room so if you need that new Mower or Trimmer them can handle that too. #onestopshop #bitterblue Work order #160034

Great new owners very pleasant people to work with very happy with there service

WORK ORDER#152309Brought my Ryobi weed eater in for repair. They were very COURTEOUS friendly and knowledgeable.Fixed my machine in 2-3 days and runs great now

WO # 180167 So glad to have them in the neighborhood. Finally, a good shop for lawn mower and other small engine service. Repaired non starting lawnmower.

Very professional great with the customers. I always leave with a smile. We come in with a problem they handle it. id give them 10 stars and three thumbs up whoop whoop

I bought a new lawn mower from home depot it stopped running within a week so I took it back for warranty they sent it off somewhere and then returned it to me and said that it was not covered under warranty. I then took it to Bitter Blue and asked them what it would cost to repair, they looked at it and said it looked brand new I said it was and told them the story with home depot. They have a 20 dollar diagnostic fee so I agreed to have it looked at. They called me back and said that it had a defective camshaft and that should have been covered. Mark the owner gave me a letter from Bitter blue that I could take back to home depot so I did and with a bit of arguing with them they gave me a brand new machine, Bitter blue has the best service ever....Thank you.

WO #355529I had the carburetor on our pressure cleaner rebuilt. They did an excellent job as always (had a generator done previously). Service is always great and work is always well performed.Thanks!

Work Order #255971 thank you! Awesome job. Everything runs smoothly now.

Friendly knowledgeable staff good prices and gets the job done 👍

Invoice #: 149024Ive been using Bitter Blue for all my lawn equipment repairs for well over 10 years, and theyve never disappointed. In this case, they replaced the fuel lines and fuel filter on a stick edger, and the work was completed in 2 days for a reasonable price.

Awsome prices and great service

WO 345854I am pleased to finally find a small engine repair team that is knowledgeable and efficient. Repairs on my Craftsman blower did the job and Im now a happy yard slave.

Courtious and prompt and professional service.I wouldnt take my equipment anywhere else for servicing.Best place in town

Best service in dade and broward.

Not the first time I have had something repaired at bitter blue . so far the repairs have been satisfactory.last repair was a carburetor replacement and tune-up of my lawn mower.invoice #223648

Great service reasonable price