At first, excellent. I dropped stars because they genuinely stopped making attempts to fix the air conditioning. I went in end of May and it was horrible. Im severely asthmatic and it sucked. I cant go back to Pines until they fix it.

One of the best massage experiences Ive ever had. Called the day of and asked if they had a massage appointment available. Lucky for me, they did and I booked it right away. As soon as I walked in, I was greeted by their friendly staff. I was given an iPad to fill out all necessary information. After I was introduced to massage-goddess Erica.I was walked to the massage room. It was perfect, very high-end spa like. Erica is absolutely an amazing massage therapist. Her voice is so soothing and relaxing. The pressure applied was perfect. When she was done, I was in a massage coma. I could hardly move. I wish I could have rented the room for another hour just to sleep. When I finally came out of my massage coma, I met Erica outside and she handed a cup of water and informed me of her work hours. Nice touch!I got to the register and they informed me of the facials that they also offer. SCORE!!! I will totally be coming here to receive my next facial. This was fabulous. I just wanted to stay here forever.At the point of check out the front desk rep was very informative and explained their membership program ....definitely coming back !!!

Extremely bad service I booked a massage for my wife birthday and they told me they would call her to confirm 24 hours prior they call and the lines got mixed the person that answered said that there was no person with that name and so they decided not to call me or try to contact me to confirm they just decided to put as no show and I got charged 65 dollars for a service we never received.

The worst massage and I lost $65 plus taxes.The guy barely applied pressure and held pressure and called it a massage. A former computer engineer turned massage therapist should speak volume about the quality of massage given.I am terribly disappointed and upset with the loss of my money, time and energy. Dont go here!Dont waste your money here. Some women find this place interesting but it is definitely not a place for serious massage.

Very Unprofessional!! I wouldn’t spend a dime here. Very rude doesn’t know how to talk to customers. Doesn’t state policies before purchasing. And told me “I should know there policies” as if I’m employed there. This was told to me by a manager 6/25/2021!!

I was interested in treating my dad to a massage for Fathers Day so I stopped by this Massage Envy to purchase a gift card. The front desk girls were super helpful! They took the time to explain all the different options they offer and one of the therapists even introduced herself and told me a little more about the different techniques they use and benefits of massage. So welcoming and sweet! Looking forward to bringing my Dad and will definitely be returning for a facial!

My last visit to the Pembroke Pines location was a very pleasant experience. I was welcomed by a very friendly receptionist and my massage started on time. Irma was my massage therapist and she was great! The massage went súper well, I was able to relax and enjoy my massage the full 60min. It was a very pleasant experience not sure if anything could have been done better. My body felt well, no pains, daily stress improved. End result - positive, should come by more often.Note: to enjoy a massage you have to bring positive energy and a good mood. These guys are no magicians :)

I had a membership for several years and was laid off from work around October, forcing me to cancel the membership and was told that I could use the remaining massages in the account for up to a year. Tried to use my remaining 2 massages and was told now that I had 60 days to use them. Very poor communication and poor customer relationship by Massage Envy.

I have been a weekly customer at the Pembroke Pines ME for nearly 10 years. Massage helps me deal with chronic pain. I like to use the same therapist so they get to know my needs and preferences. I have been through surgeries (most recently my elbow) and also have disk issues in my neck and back. I can honestly say the therapists at ME gave me better massage and helped me heal better than all the medical physical therapists I’ve seen. Last year, my ME therapist moved and I had to try new therapists to find another that was the right fit. There were several that were very good, and I was not sure which one I was going to commit to seeing regularly. Then I tried Vivian and I knew my search for a new therapist was over! She is fantastic! Every. Single. Time!!!! She can tell exactly where my pain is each week. She is very knowledgeable about body mechanics. She doesn’t jump around from one body part to another like other therapists do. She is not too rough and vigorous like some. I know some people like that but I prefer my massage to be slower and very deep. Vivian is able to get past my tense outer muscles and get to the deeper layers. She is amazing at managing her time and covers more area than any other therapist I’ve seen, and yet it never feels rushed or that she didn’t give enough attention to something. I’ve had therapists that spend too much time on one thing and neglect other areas. Vivian does stretches that no one ever did for me before, and it really helps. She uses hot towels effectively and is the best at using the massage vibrating tool (I forget what it’s called). I’ve had others use that, but I was never impressed, so didn’t ask for it again. But I do with Vivian! Initially I was concerned that I speak English and she speaks Spanish with only a little bit of English, but it has proven to be a big plus for me because I talk too much (instead of relaxing) or I’ve had other therapists that talk too much. Now I have to relax instead of talk! Perfect! However, Vivian and I never have any trouble communicating. She is intuitive and can feel my problem muscles! I am so happy to have found Vivian and I don’t know what I would do without her! She keeps me functioning each week!!! I would also like to commend the front office staff at this ME location. They are friendly and efficient and always so helpful with my scheduling. They are a pleasure to interact with. I highly recommend the Pembroke Pines ME location, and especially Vivian!

Working from home without my desk has been super uncomfortable for me these past couple of months. I was a bit hesitant to book a massage due to everything but I was in so much pain. I was able to get a next day appointment and received an awesome massage! Not only was the massage GREAT, but you can tell that they are keeping up with the cleanliness. They also are making sure to take every guests temperature!

My husband got me a gift card a few months ago. The girl up front with the Blue hair was very helpful. She explained the massage process and added the aromatherapy. I left feeling like a hole new women! I had a lady named rosa i believe, super nice and sweet. I cant wait to go back and purchase a membership!

I went for a massage last week. The staff is very knowledgeable and took their time with me. The store is immaculate and all employees were wearing masks. I actually cannot wait for my next appointment. Love ME.

So I walked in expecting to have a nice relaxing hour massage my wife set up for me. 2 hours later I walked out feeling like a new man. The best part was I didn’t have to leave the room. I had a lady named Luna, she was fantastic! I was so please with the front desk they talked me into a facial. Never had one but decided I would give it a chance. I left with a membership and booked my next massage and facial.

I signed up for a membership at the Pembroke pines location after my first visit a month ago and when I called to cancel it, because I cannot afford it anymore, I was then informed that I was locked in for a year. I was never informed of any time frame, let alone informed of any of the different types of memberships. I explained this to the manager she said that they surely did tell me, but this I can assure you is not what happened. I was rushed through the signing up of the membership, I was never told of the different types, and wasnt told this membership was for a year. I feel completely swindled. I cant afford the membership anymore and despite never being told of the 12 month period, they refused to allow me to cancel because they have my signature. The manager was rude and does not prioritize customer service or honesty. I am unwillingly still a member but do not wish to do any business with them.**Update: I went in to talk to them about it in person and am told that they cant do anything about it because corporate makes the final call. While I can understand this limitation, this didnt need to occur in the first place. I shouldve been properly informed of the types of memberships and I dont think being told over the phone well we have your signature so theres nothing we can do in a rude manner when discussing the issue is the best way to handle the situation.***Update: I emailed guest relations before Christmas and have yet to receive a response.

Came in today for a massage with yecenia. She is amazing! Not the first time seeing her! I was checking out and saw a therapist by the products and come to find out I honestly had no idea those products were even there. She introduced herself I think her name was Jackie or Becky. It’s hard to hear with a mask on. She was so kind and knowledgeable I booked with her this Thursday for a facial.

Felt very relaxed walking in to receive my massage. The front desk all had masks on, took my temperature and asked me to fill out a covid form. I will tell you I was very nervous upon arrival but I needed to relax so bad! I was in the middle of my massage and was heaven! I told the lady I wish I could get more time. She told me she was available and I ended up staying an extra 30 minutes. I felt so much better leaving !!! I booked with Vivian again the following week and decided to do a full 2 hour vs 90 minutes.... I highly recommend her!!!

Had a great massage by James! I was recommended to him by the front staff and he was incredible!!! I booked with him on a weekly basis. I highly recommend him for deep tissue

In an attempt to have a relaxing experience, my massage turned into a extremely disappointing situation! I was called a day after scheduling my massage to change my appointment that was originally set up, was nice enough to agree. I realized the day of early am that the change actually was going to be an inconvenience for myself the customer. When I called I was given zero flexibility was told I would be charged to change back my appointment, then girl on phone told me and gave me a promise that she would accommodate me and resolve the issue I was having, and that she would give me a call back to confirm. I was never reached out to, and when I arrived was pushed right into my appointment thinking I would be getting my full treatment when it felt rushed and my therapist was running out the door as soon as i was finished. I arrived at 5:15 my original time, after being told that was ok with girl whom I spoke with. Massage ended and was already done and out of massage by 6pm when I paid for full 60min massage. I was not explained when i arrived that I was being considered late and because my therapist was over her hours I couldnt be accommodated. That I wouldnt be receiving my full massage! Basically was told theres nothing that can be done to satisfy me as the customer and it was my fault that I was late, when I was nice enough to change my plans not per my request to accommodate there establishment for there schedule but when I needed a change as a paying customer nothing could be done and false promises were made. This caused a horrible taste in my mouth for Massage Envy as a whole as they have un flexible policies and arent in the best interest of there customer. Will not be using Massage Envy again and will take my business to other spas that can be more flexible with customer scheduling. The customer is always right as Ive been taught in countless customer service positions in different places ive been employed in. Extremely disappointed in the handling of this from this establishment.

I went to get a full body massage yesterday and Irma was great, i felt so relaxed !! Im definitely coming back !!

I love this place, been there two times, and highly recommend. The manager is so nice and makes you feel special.

Nilo is awesome

I am honestly shocked by the negative reviews on here. I have had very positive experiences at this Massage Envy. My wife has a membership here, so I first started going when she transferred a couple of her appointments to me. She always raved about how wonderful their massages were. And she was right. The massages I have had here have been the perfect amount of pressure and very detailed. I now prefer to see Maria exclusively as her technique and methods seem most in sync with my needs. Shes also very knowledgeable and her massages are very thorough. She can feel what areas need the most attention and she addresses them with the right amount of pressure and finesse. I always leave there feeling refreshed, rejuvenated & relaxed.Ive never had any problems w/ scheduling or any issues with any of the staff. Always treated with respect and courtesy. I am happy I found these guys and look forward to all my future visits.

I had the pleasure of scheduling in my accumulated hours (due to COVID) for a facial along with a massage. Definitely recommend anyone to stop on by and take time to care for themselves, in the hands of others.

Excellent service and atmosphere at this Massage Envy. Treatment rooms are clean and comfortable. Therapists do an excellent job, which continually improves from massage to massage. Berta is an excellent therapist. Rosita is also good with the hot stones massage, which really gets the extra heat and pressure right where you need it.Kayla and her front desk team do a terrific job of communicating. All are friendly, efficient and professional. They have worked well with when we have needed to freeze our memberships for one reason or another.I highly recommend Massage Envy on Pines Blvd.

I have tried several different massage therapists in the past. While they have all been good, Vivian is EXCEPTIONAL. She is very professional, caring, positive and knowledgeable. I truly recommend Vivian!!!. You will be a very happy customer.

Great place, their services are excellent, they really pamper you good. Been here a fer times, 60 minutes facial and body massage are my favorite. Just got a massage after a long week of showing homes to a buyer in Miramar/Pembroke pines, feeling great!

I had a great massage and facial yesterday, almost all my pain is gone. Shout out massage envy!!

Relaxing after a workout and great feeling when doing a facial. You may book by call or online(app, too)

I’ve been a member for many years now and they have ALWAYS provided an amazing service (both front desk and therapists).As a person who has needed massage therapy for many years I can honestly say that the 2 best therapists I’ve EVER had (after visiting dozens of therapists is different countries) are in this location: Vivian (she has nursing experience, which helps a lot) and Erica; they have provided superb massage experience every time. I want to take this opportunity & express my gratitude. They always attended my specific needs and used their knowledge, experience and amazing service attitude to ease my back and neck pain, soothe aching muscles and relieving pain & stress.

Great service! I enjoy every moment of my visits, and I am glad to be able to say only good things of my experience with your center. The facials are very good, never felt my skin better before, and the massages are very relaxing. Im looking forward to my next visit. Definitely would recommend it to everyone!

I call this place and made an appointment for my daughter and me, I asked how much would it be and the girl said $83, I confirmed the amount three times, I arrived to the ENVY ME and fill everything out asked again for the amount to be charged and was $83, when I finished and was ready to pay the girl which was very rude said $166, I said that was not the amount they told, she just answered in a very rude tone I don’t know who you spoke to you have to pay.I DO NOT RECOMMEND THIS PLACE NOT HONESTPOOR COSTUMER SERVICE

Had an amazing experience today for my massage!! It was my first time here and the ladies were so helpful throughout the whole experience even the therapist. My appointment was at 6 p.m. and i was seen at the exact time. I do recommend coming to this specific location the environment is just amazing. I will for sure be coming back!!

My husband and I just left this location. Both of our massages were mediocre at best. Neither of our massage therapists spoke English (which I believe is still the first language of this country) so we were unable to direct the therapist to any problem areas. No one ever looks at the forms completed on the laptop prior to the massage...that is a complete waste of time. These therapists have one routine which they use of everyone. Not excited about this place or their staff.

Yelp had bad reviews, but I know how south Florida people are, rude and entitled, meaning the customers who left the reviews. In my opinion, you approach someone nicely, youll get nice, rudely, youll get rude.I had an amazing experience. The masseuse was awesome and the front desk girls were very sweet. Even signed up for a membership. Definitely recommend.

From the minute the minute you walk in the door you are completely taken care of. Excellent customer service & talented therapists. Jeffson was my therapist today and I cannot say enough about him. Hes a genius. Completely met my needs and I walked out feeling great

Awesome. They take of me well. I am in and out and the entire staff is great in my opinion and I have been going there for over 5 years, stress release, to ease my ruff days

Im relaxed just thinking about my visit there. Happy to recommend them. In fact, just go sit in their lobby and the relaxing starts. Paying before your massage allows you to leave feeling wonderful but of course, you dont know what kind of tip you want to give. Thinking about money in your dreamy state might cause you to overtop (LOL) or bring you back into the real world too soon. Best if someone else is driving so you can continue to enjoy, walk in the house and take a 2 hr. nap!

Went there for a prenatal massage and was told to leave after i was already undressed because i wasnt past my first trimester. They wasted my time by not telling me about their policy, and obviously they do not have qualified people if they can not offer massages for any time during a pregnancy. Any qualified massage therapist will know that as long as proper guidelines are followed you can be massaged at any point during pregnancy. They wouldnt even do just my legs and shoulders! what a joke, do not waste time or money here, find a real qualified massage therapist.

I came in today as a new customer. I was in so much pain I was walking on tippy toes. I got THE BEST massage from Tahir. (Probably spelled wrong. So sorry) Charlotte helped me at the counter. I ended up signing up. It was so worth it. As I have had the worst month of my life. That massage was life. I cannot say enough good things. Thanks so much massage envy.

Just paid for a extremely painful half hour massage. I was put in the room at 2:07. I was kept there for a couple of minutes and we finished at 2:25pm. This was 18 min massage. Not sure how that was 30 minutes but okay. Not going back to this one again.

I’ve been a member with massage envy for a little over 3 years. I’ve been to numerous locations such as Mid-town, Miami Beach, Brickell, south Miami, Kendall because the locations are convenient and I’ve never had any issues with anything, customer service has been amazing and has great encounters... however my last time going to the Pembroke Pines location Kayla at the front desk gave the worst service, I asked for a manager and she had said that she was. I always purchased gift cards for myself when there are promotions for certain holidays in different areas that has them available and I wanted to use my gift card that has been put in the system from prior visit (over $200) worth and I’ve continue to use it for my extra visits after the one credit given per monthly charge. I’ve never had any issues with any location and in fact have used it at that location 3 weeks prior with no issues. My appointment was for 9pm and I was early and waited in my car for a little bit and decided to walk in at 9:56pm. Kayla checked me in and asked “how would you like to pay” and I responded with my gift card, usually that question is asked at the end of the check out which I was surprised that she even asked..she then continued to said I would need the physical gift card and I told her it should be in the system, I’ve never had to carry the physical gift card with me, the only time would be the first time I would have to use it because every location just pulls it out of the system after that. Kayla continues to give me a hard time and told me she would not be able to use it and would need the actual card to make sure it’s the right one..( I don’t understand how I have my personal information such as my credit card stored to be charged each month but not a gift card purchased from massage envy them selves?) when this has never been an issue with, Kayla said she would need to use a credit card to run the session ($39.99) or the gift card since it’s policy and I asked her why other location and this location has been able to pull the gift card barcode numbers and she responded that it’s policy and the other locations are not following protocol and so has the employees at this location. I honestly was exhausted and stressed hence the reason I was there in the first place and she made it very frustrating to speak with her, I was very calm since I did not have energy respond because all I wanted to do was go into my massage session to feel relaxed. I decided to hand my credit card because it was close to my session 8:59pm. She then asked how much I would like to add gratuity? I told her I’ve never had James before because I only have had Nelson so I’m not sure and if I could do it after, she said oh ok then we can charge this after the session. I sat down and waited to be called It was 9:06pm and I had asked if I will be seen anytime soon and she had mentioned oh it has been pass time and said she will call him.. 9:10pm is when james came out and greeted me. I was already annoyed having to deal with Kayla horrible customer service and ridiculous answers, I also had to deal with James running late. The massage was alright it seemed that he had been tired from the last session from the person before and when I asked for deep pressure it was mediocre however he was nice. All in all I don’t ever want to return to this location when there are other locations with exceptional customer service and a calmer atmosphere with great waiting room perks. This is the poorest location I had ever visited. The only time I will even think to visit the Pembroke Pines location is get worked on by my regular masseuse, Nelson who is does amazing deep tissues who never fails to give his all. If it wasn’t for Nelson working at that location, I would cross this location off and visit other near by locations. I’d love to give this location a 5 because of Nelson but Kayla made the experience less than par.

Awful awful experience!!! Had read bad reviews before going but decided to give them a chance anyway.. BIG MISTAKE!!First of all when you call for appointment, they always put you on hold. You get there and have to fill extensive medical history questions (dont think therapist even looked at it).Massage was supposed to last 80 minutes with 10 minute foot scrub. Massage was 65 minutes and foot scrub not even 5!! The masseuse (I cant call her a therapist) was uncoordinated and even though I was told she had experience, I did not appreciate treatment (and Ive had quite a few) - dont know what kind of studies or training she had..When I came out, I complained to the girl at the front desk and said I didnt want to pay for 90 minute massage when I didnt receive services.No manager was available so I had to wait for 30 minutes. When the manager Dominic finally showed up, he insisted on viewing surveillance camera to see what time she actually entered the room!!! Talk about trusting the customer!!Anyhow this is how it ended: girl at front desk Jessica threatened to put me on a black list and bar me from ALL Massage Envy facilities if I left without paying $3.00. After more arguing and little common sense on their part (manager was there) they let me go.. needless to say I wont be back and would not recommend to anyone...

This is the worst place ever. The manager continues to charge credit cards after accounts are cancelled. Both me and my daughter cancelled our account and they still charged our credit cards. Lucky for me I got a copy of the cancellation paper work.Then when I called the place to tell them that they did it once again in error I speak to this moron Priscilla who doesnt nothing but speaks over you the entire time and refuses to let you speak. When I finally do get a chance to speak she tells me that she has nothing to do with billing and could care less because shes leaving that job in 2 weeks. Wow, great staff!That is exactly why we left because the front staff people were terrible and so rude! But thank goodness the Miramar Massage Envy is around the corner. That place is so great staff is so sweet and the massage therapy is amazing! Trust me stay away from this place it is a trap and the Little (young) manager girl will have it out of business in no time anyway!

The best massage envy in south Florida, the staff and management are excellent

I will highly recomendé Vivian as a very experience, nice personality and the results with her work are amazing.

The therapists are very professional and this review is not a reflection of them. The manager is unprofessional and rude. My appointment was schedule incorrectly. I tried to contact them and continued to receive their voicemail. When I was finally able to get through the manager was unhelpful and claimed that she did not receive my voicemails. After being a member for over a year it’s very unfortunate that they have lost my business over this incident. I do not recommend this site. Miramar or Cooper City sites are friendly and more professional.

Great staff and always leave tension free

I had been coming to the Pembroke Pines location for almost 10 years. Before it was at its current location and while it was under the management of the original owner. They previously had a five rating from me, but things have only gone from bad to worse.The straw that broke the camels back? I scheduled a two hour couples massage, with my favorite therapist, in the couples room weeks in advance. I didnt get the usual confirmation call the day before. I called at 9:00 a.m. the morning of the day the massage was scheduled. First, they didnt know what I was talking about, then they found it, but didnt know how it had been cancelled.It was my therapist last day, and eventually they said if I could get there in half an hour I could see him. I drove 40 minutes from Miami Beach in a rush to have a final 1 hour session with him. The two hour couples massage was not an option. All the people at the reception in the front played crazy and said the Manager would call me as soon as she got in on Monday. Its been two weeks, she never called, Ive called twice, an have not spoken to her.This is beyond poor customer service, especially for one of their long time customers. My last time there, and I dont recommend this location.

My mom was so upset after what I thought it was a good gift for her, so sorry I thought of this place as a good birthday gift for my mother! ☹️

I moved to Pembroke Pines from Miami lakes and have been a Massage Envy ember for years . I am extrmey happy with this location in Pembroke Pines and best of all with my massage therapist Vivian. Not only is knowledgeable and loves what she does, she is also a very professional therapist.. I suffer from Plantar Fasciatis and I walk out o my sessions feeing great. I definitely recommend Vivian . She does a great job every time you have a session. Not like other therapists that do great job the first time and the second time the quality declines ..

Kayla is sadly the sales manager of this location and because of her horrible service massage envy has lost a 4 year customer. Yesterday I called a hour and a half before my appointment to ask to please push back my 2 hour massage to a 90 minute massage do to a emergency that happened last minute and this communist kayla responded back by saying that they have policies to follow and that she couldnt change it, that was fine for me and I simply responded back by saying that in the past Ive had emergencies before and that it wasnt a problem to have the 2 hour session pushed back to 90 minute. As a selfish and a show off that she wanted to sound over the phone she replied back by saying that other staffs have been bending the rules of the policies and that they werent doing their job correctly. Now I dont have a habit of calling last minute to change my appointment but when I got there I personally told her that her pressure wasnt needed more than what I was already going through and what I needed was cooperation. She said that she has policies to follow and that she was still going to charge me the $40 regardless of me getting there 30 minutes late for my 90 minute session in which for a extra 30 minute session of not having hours available to your account is just $20. kayla must be a hardcore communist because having her as a sales manager and giving customers or new walk ins a hard time pushes faithful customer like me to cancel there membership. The therapist are Great and amazing but because of this unprepare, unfit, and communist sales manager in which she shouldnt have because Ive heard a lot of complaints about her, makes customers not want to go back, she represents Massage Envy very wrong and forceful and demanding. Lastly, after leaving my session she wasnt at the front desk anymore and I ran into a nice surprise that now they charge instead of $40 for not having available hours in your account, they now charge you $45 in which no emails or phone calls were made to any customer (because I asked) about having the price increased. I paid the $45 but that was my last time me paying them. Those that were at the front desk at that time after my session were really nice and understanding Kellie and Valeria. I finish with this, not only will this feedback will be posted on here and Yelp but I will also write a angry letter to Massage Envy corporate to have them do something about kayla!! Disgusting service from her!! Communist!!

I was robbed... I purchased gift cards and it came with 2 +30 minutes. I was never told they expire. Theres no expiration date on the cards.They refuse to let me speak to a manager and all I want is my money back for the additional 30 minutes me and my husband did. I cant afford to get massages here if I knew they wouldnt take my cards I would never have wasted my time. After all that I feel even worse the next day so it was pointless to even go. I need someone in management or corporate to reach out to me and return me my money

I am member, Have to say I am Addicted to massages. They a great!

Management not available?I paid $ 83 for 1h25 min for not a good massage and on top the cashier pretended to have a %25 Tip I was regretting my choice but when I reviewed my bill cashier having %25 on $145 (regular price).NOT RECOMENDED

I booked an appointment for my fiancé and they were very professional over the phone and the information given was accurate. Great service with great hospitality!!!

Great service 👍🏽 I always enjoy every minute in this place.

Worst experience ever not recommended please go somewhere else. Manager and front desk were rude

I originally came for some stress relief, and was amazed at how much pain relief the massage I got provided as well. Due to my stressId been popping up to eight Advils a day to deal with how much my shoulders and neck hurt because of it. I expected the massage to relieve some of the tension and anxiety, and I booked the appointment mainly for the stress relief and relaxation.But - holy cow. After talking with the front desk associate and then the massage therapist I was paired with, I got a massage that relieved more pain than Advil ever could! By the time I got up off the table, I felt no pain. None. It was amazing. Drug-free pain relief...who knew? The membership is a no-brainer and a great deal.I would highly recommend this place they have very skilled massage therapist!

A little boring too basic.. pricey gor ehat you get..

Went there because I was having bad lower back pain and was told a massage would make it better. I wasted my money the massage therapist named Nelson after telling him where I was having the pain, didnt even massage my lower back I paid for an hour for a full body massage and all I got was my shoulders rubbed for 5 minutes & my mid back didnt do anything goes else. Very disappointed will not be going good there again. Also there was a lot of noise I could hear the people laughing in the front. Will not recommend this place.

The absolute worst massage envy! Had an issue and apparently they dont keep a manager on duty. It took two days and multiple calls and the manager never called back! I wouldnt recommend this place to my worst enemy.

Terrible front desk staff and manager! They are stealing your time and money. Go to another location.

Great customer service and cleanliness.

Reasonable prices for massage (with membership), qualified therapists, well run office.

My girl friend went in for a facial and they pressured her to buying some extracts and products for the facial that left her skin dryand breaking out for a month... terrible advice from the therapist just to make some dollars off of her. They also messed up the times that me and my girlfriend were supposed to get massages together not once but TWICE! Making us waste our time twice. I do not recomend this massage envy. I will try other ones and see if cheap is the company policy.

Love the place!!! Especially my therapist Erica

Massage started late, but ended early.

The service sucks! Especially if you decide to become a member. No perks, no courtesy ! Buyer beware!!!

Best Swedish massage!

Best masseuse on staff is Nelson

These people are the worst they book you at one time and when you get there they tell you no there was a misunderstanding we only have for later and f***** everything up all your plans dont go here

Worst place on earth, management sucks, they only care about making money n not making their clients happy

Great massage therapists

Awesome..

Excellent Massage today

Good.

Cool.

Excellent

Ask for James!

Niceeeee ....