I have lived at a retirement community for 4 years and have called this company countless of times for the same issues and they either tell me they have to order parts or make some other excuse to not fix my issues. I pay $862.00 per year on the 3 apartments we have in this community and they have the worst service I have ever received. Cynthia has the worst customer service skills I have ever experienced. Today she also, decided to get sarcastic with me and I have had enough. I highly recommended that you do not deal with this company, as for myself if they do not take care of my issues I will be getting myself another service.

After several visits by technicians, it was finally determined, my washer and dryer stack had to be replaced. I was initially given a time frame of 2-4 weeks, then 4-6 weeks for delivery. From July 10th, the delivery should have been Aug 21st. When I called for an update, I was told the new date would be Sept 8th. I was later told it would be Sept 14th. I called on Sept 15th and was told Brandsmart was out of stock, so I would have to wait until Sept 28th.The team members are not helpful and can be rude when you show frustration. I hope to not have to do business with this company in the future.

Cynthia at the office did an amazing job for me she is very kind and caring. Solved my problem well. Also AC tech did a good job too.

TOTAL HEADACHE.My family has a contract with total for service on an apartment AC unit. The unit was deemed unrepairable but it took the company a week to inspect, then on a separate day remove the unit, and then on the following day after that tell us that it was unrepairable. This left my grandparents who suffer from respiratory issues without AC for almost a week. This whole thing could have been resolved in a matter of 2 to 3 days but instead they left two elderly people with respiratory issues without air-conditioning for nearly a week. When they knew we would have another company come and service our air conditioner the manager, Jerry, decides to send the City of Hollywood an email notifying them that we need to pull a permit. How vindictive...How unprofessional and rude to people in need during a crisis.I’m sure that they could have seen the unit was unrepairable before they took it away.... but what they did was try to leave us with no options. Then they tell us that we needed a new one and wanted to charge us $3600, but they would not provide a detailed breakdown showing what portion of that cost was labor, versus what portion was equipment. And they would not even negotiate on the price even though the unit they were specifying retailed for between $2500 and $2700.We asked them to bring the unit they had removed back to the apartment at which point the manager, Jerry, emails my mother saying “you can pick it up here at our office.” Mind you it is for my grandparents house and God knows how much that thing weighs. I had to spend three more days trying to convince them to kindly return the unit which they deemed unrepairable and return it.Despite all this I would like to thank Jason and Jill for their kind and professional service. However the fact that dealing with the manager, Jerry, was so difficult makes me believe that this company is bad news. I would like to add that many members of the community who have a contract with Total feel similarly displeased, and that the Association is going to be looking for a new company to service the building.AVOID TOTAL AT ALL COSTS!!

THIS COMPANY IS A TOTAL MESS

I have been dealing with them for years because my landlord always use them for maintenance (they are cheap). The service is horrible, they dont answer the phone, they schedule a visit and skip it without calling you. If you add that the workers are not well qualified, it is a nightmare.

Called at 8:00 a.m with a/c problem - expect service between 8:30 and 12 - at 10:00 a.m. air repaired and grateful my home went from 82 to 78 by 10:30. Thank you Lenny and thanks to the young lady who answered my call courteously and professionally. Again, thank you very much.

They just want your money. Costumer service 0. You have to keeping calling them. Air conditioning stop working and could not come until another day in the afternoon. No air for a 24 hours. This kind of service should be in a few hours.

I had a lot of problems this yr but can say i am.renewing my contract because of rich tbe appliance manager. He has great customer service and i feel like he really cares class act. Thanks Richard for helping us .i must add that Rohan. The air conditioner specialist is a class act and one of the reasons i renew my contract he does an amazing job every time hes professional and makes me feel safe i completely trust his expertise . so grateful that he is part of the total team .

They try to tell you item can not be repaired you need a new one. I had to tell the plumber please just replace the rubber washer on sink. I had to do it in front of plumber and he acted surprised when I showed him it doesn’t leak now. Bad news company

Keep Phone Off Hook Most Of Time /Obvious You Get A BZ Signal. No One Could Be That Swamped All Day !!!!! Rather Listen To A Computor ~~~

They never answer. Never send a new contract out when your expires. Not customer service friendly.

BAD SERVICE, RUDE PEOPLE, IF YOU ARE NO WAITING FOR THEM BEHIND THE DOOR THEY LEAVE WITHOUT LEAVING A NOTE. YOU CALL AND THEY RESCHEDULE FOR WHEN THEY WANT. SOMETIMES

Horrible customer service !!

Absolutely horrible service. Their response time is 0 to none. Because you have to pick a star, they get one on this website but zero in my book.