The BEST experience i have ever had at a t-mobile! the customer service from Tiffany and Kristian was absolutely outstanding! They were so sweet and so helpful throughout my entire time there! I will only go back to this t-mobile because of my wonderful experience with Tiffany and Kristian!
Aiyah was a wonderful representative that worked tirelessly for hours to help us. She is amazing!!!
Sianna was so amazing and kind!! She made sure all of my families needs were met!! Go downstairs at the north shore mall to T-Mobile you will not regret it!!
It’s been the first time visiting a T-Mobile store after awhile and I am pleased to say that I was so pleased with the encounter I had and the service I was provided! I really appreciate the time and service I had. Thank you for explaining every detail and the way you treated me and my family. Thank you Tiffany and Enerby from the lower level T-Mobile Store.
Tiffany went above and beyond to help my family switch over from Sprint, and the entire team was really nice and very helpful! So appreciated!
Tiffany and Enarby are amazing. They helped us transfer from sprint to t-mobile without any issues. They helped us choose the right plan and phones. The process was hassle free.
Tiffany and enarby were such great reps they helped me so much I appreciate your store reps and I appreciate the service.
The people working were so nice and helpful. They answered every question and made it an easy experience. 10/10 recommend.
Andrew was very friendly and helpful! Good customer service, knowledgeable and finished my transaction promptly. Would return!
Phenomenal experience! Matt was hands down the best associate I’ve ever worked with, knowledgeable, patient, and courteous! Andrew was a cool guy too! I’d increase business due to these gentleman alone
Just switched from Verizon to T-Mobile! I haven’t even left the store yet and I’m very impressed! The manager is TERRIFIC! I would highly recommend this place!!!
Went shopping at North Shore Mall and decided to stop by TMOBILE and met this helpful lady Enarby who helped me and explained my bill to me and broke it down. Had an amazing experience with her she made sure everything was good. I will continue to come here for anything and will recommend people here. All around amazing people working here.
Enarby was Amazing, fabulous customer service!! She was knowledgeable, friendly and helpful! I would recommend her! Thank you Enarby :)
Staff here was amazing! Probably one of the best experiences at a T-Mobile store! Joao helped me out and he was super friendly and took care of everything!
Andrew made our T-mobile experience a comfortable one! Excellent personal skills.
Amazing service at this location! Tiffany was knowledgeable and attentive. If I could give 10 stars I would!
Enarby was amazing! Great costumer service!
Great service problem solved patient friendly persistence in satisfying my tech needs. Excellent staff.
The absolute best customer service comes from Enarby!! She goes above and beyond every time! I wouldn’t go to any other store!!
Tiffany was very polite and she was on top of every question and need I needed.
Enarby is so good I needed help with viewing my bill and she did it no problem 10 out 10 recommend also helped me with the T-Mobile app and she helped me with that Also
Joao was friendly and helpful! He answered all my questions, quick & easy transaction!
Very knowledgeable about the product . Care about her customers. I would definitely recommend her to others.
Went to tmobile and met Enarby; and she was amazing help me and made the process so easy and great.
Andrew was an absolute gem, he answered all my questions and stayed late to make sure everything was all set for my new phone. He deserves the biggest raise he was personable and easy to talk to and extremely knowledgeable!
They were kind and attentive too my needs. They are awesome!!! Stars across the board!!!
Vitoria was great! Thank you!
Breylin and Brian were very helpful from day 1. DEFINATELY RECCOMEND. They made sure I got everything I need and felt comfortable and safe.
Excellent service and great conversations as I upgraded my phone
Breylin was super understanding! Definitely recommend and will be coming back to these guys!
Tiffany was amazing and very professional!
The team at the TMobile northshore mall DOWNSTAIRS is the best, I wanted to cancel after visiting a different store and because of their excellent customer service I will forever be a loyal customer.
Amazing experience! Andrew was awesome!
The manager is absolutely wonderful and extremely patient!
Andrew was very nice, and was very helpful!
Best environment in a TMOBILE store!! Felt comfortable and most definitely be back and recommend!!
In and outSuper easy
Anthony and Miguel were super knowledgeable and very helpful. I feel more confident making my sprint phone purchase thanks to their expert and thoughtful advice. They didnt try to sell me. They laid out my options. No pressure.
Went into the sprint store having issues with my past service provider and didn’t think I was going to come out the store content. The store reps at this location helped me get a new phone and service with very little issue. They exceeded my expectations and made the process 10 times easier then usual. One rep named Miguel made this process smooth!!! Overall amazing experience!!!!!
Danny and Miguel were unbelievably helpful and attentive when trying to set up a new device. They both stayed past closing to ensure all things were set up correctly and did so with a smile. I’d happily give this store my business again and appreciate their work ethic.
Danny and Anthony are amazing!! They are so patient, very informative and made my transaction seamless. Highly recommended this location. Thank u!
Stop in vibes are immaculate
The sprint store at the north shore mall in Peabody is the place to go very good Danny and Miguel are very good at there jobs and they work with you to get you the better deal I also went there to see if my moms phone can be fixed and he told me that it would be smarter to get new phone and I did and my mom loves it !!! I know you can only get 5 stars but I would give them 10 stars very good keep it up guys DANNY & MIGUEL
We had an excellent experience working with Anthony. He was professional, knowledgeable and made the process quick and easy. We will be coming back to this store for all of our future transactions.
Anthony was very helpful with setting my new iPhone 11 pro. These guys do an awesome job!
Got Great service here when i visited the other day. Friendly and helpful staff - highly recommend this store over the corporate
Outstanding, Professional, Awesome work by the team at this store. Highly recommend them, and they go above and beyond there duty.
Miguel and Osa were so amazing and made the process easy.
Miguel was the man easy to deal with and extremely helpful I have no patience for buying phones
Miguel helped out a lot answered every question and gave some excellent service
I visited this Sprint store to switch my service from verizon and the staff was extremely helpful and understanding. They answered all questions I had and explained everything thoroughly. I would definitely recommend this mall location to my family and friends for the great customer service I received
I had a great experience at this store, theyre thorough and very friendly.
Awesome store with great staff.
Currently a Verizon subscriber and recently walked into the sprint store at the North Shore Mall in Peabody MA. The guy working was great explaining all the promotions that were going on as far as trade ins as well as the new iPhones we could get with pricing etc. We have two iPhone 6S+ we were considering trading in and he had convinced us the new XS-max was what we wanted. Our current Verizon bill is $105/mo for 8GB and would be about $135 if we went up to unlimited. He showed us a sprint chart with trade in of the 6S+ and did all the math for us. We were going to have the two lines on unlimited basic and the two phones for $162-$163 per month after taxes and fees. We gave him all of our Verizon info, my license, credit card and social security number. He backed up all of our photos, apps messages etc. and had us remove all security features from our current phones. At this point we had been in the store well over an hour and he begins telling us that the trade in was not going through there was some error he could not bypass. He was great calling his supervisor and other people in the region to find out how to fix the issue. In the end he determined the offer he had spent the last hour explaining to us had expired the day before. He ran the new numbers for the best current promotion and it came to $24 more every month for 18 months...over $430 more overall.Now my Verizon phones work perfectly fine we were only entertaining this idea because it was such a good deal. I was willing to pay the extra $25-$30 to leave Verizon and join sprint but now he was asking me to pay $60 more than I would if I upgraded to Verizon unlimited. He began coming up with weird scenarios where if I opened a bank account they would give me $200 cash up front and $50 every year I keep the account open. He then offered me a plan for the same $163/mo but it was for iPhone X which has been around for a year or so instead of the brand new top of the line iPhone max I was originally offered at the same price. He mentioned with autopay I could save $5 per line and with a company discount it could be another $5 per line but wouldn’t that all have applied to the originally agreement as well? Why am I just learning about these at this point of the dealings?The sales guy began apologizing saying he was very sorry and he made a mistake and these issues were on him. He explained that the store I was in was not even actually a sprint store they are called iMobile and are a 3rd party contractor. None is this is listed anywhere except for on his business card. He began explaining there was nothing much else he could do and gave me a 800# for tele sales to call and see what they could do for me. Now I had been here close to an hour and a half for nothing. I pleaded my case to him and he made a phone call to some sprint number and they gave him a different number to call. The second number also did nothing to assist me or him. He gave me his card along with a phone number to call. He said if I could get the trade in credit into the account he opened for me he would honor the deal he spent over an hour selling me on.Very angry and defeated at this point I went home and contacted the phone number he gave me. I spent another 90 minutes on the phone while they offered me all the same deals except for the original one I was promised. They even offered to send me gift cards etc but would not give me the original deal.Props to the sales guy for owning his mistake. On a personal level he felt bad he screwed up and tried to make it right. On the flip side shame on Sprint for not backing up their promise. This man was acting as an agent of your company in a building plastered with your name and logo as well as all of your advertisements and products. The sign over the door clearly just reads sprint, as did the uniform this salesman was wearing. Just thought the higher ups in your company as well as shareholders and potential customers should be made aware of the kind of business that is going within your company.
Miguel was very helpful and understanding
Miguel sales rep Will take care of you!
Great customer service!
The staff was rude at the time and I didnt want to deal with them I just think that they were having a bad day.
Its always understaffed and yet always busy. Their way too slow and take things way too easy. I have an hour break but whenever I go task take way over an hour, shouldnt have to spend over an hour waiting to be assisted.
Not very helpful.
Very good
Horrible customer service and rude girls
Ok
Tiffany was amazing! In and out of the store within 10 minutes.
Excellent service