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Verizon Authorized Retailer - TCC
401 N Beeline Hwy, Payson, AZ 85541, United States
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Verizon Authorized Retailer - TCC

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Ly
Review №1

Nicole and Sean helped me . I needed to change companies as well as devices, from an old 3G flip phone to a Motorola Android . Nicole was good at multi tasking three customers at once the first day I arrived. They were busy! Finally, a new employee took care of other customers and stayed late, so that Nicole could help me. Sean also stayed late the next day to finalize the transfer. With good knowledge and customer skills, team work was exemplified.

Li
Review №2

Dan was extremely knowledgeable and helpful. He was patient and thoroughly answered all of my questions. He successfully transferred all that was on my old iPhone to my new one in just a few minutes. I am very satisfied and glad I bought my new phone there!

Ju
Review №3

Thank you Dan and Nicole! You were both very helpful and I am confident you will find a solution for TRSC. Hope to see you soon!

Br
Review №4

My dad needed some things for his phone, and Dan was all over it. Got the liquid protector on, new case, and helped my dad synch his phone to vehicle. All quick and friendly. Great service Dan.

Ro
Review №5

Sean was excellent! He was patient and explained what he was doing. He stayed way after closing time. I really appreciate the time he took with me!

Jo
Review №6

Dan and Nicole are super helpful. Went in with a phone that wasnt working. They got my phone fixed and even saved me money on my bill! Excellent customer service.

De
Review №7

Dan did an amazing job. He spent over two hours making sure I was happy and not only setting up my new phone on the plan but trying to fix my old one and also sitting on the phone with Apple doing everything he could to help me. This was definitely the best customer service I’ve ever experienced at Verizon let alone any phone provider. You are lucky to have him and I’m lucky I was able to get someone who really cared! Thank you Dan!

Ri
Review №8

Dan set wiyh me a out 2 hours trying to teach me how to organize the phone t o my brain. He also set my hearing aids up. Thanks

El
Review №9

If you are having technical problems, see Allex in Flagstaff! Alex handles technical issues with knowledge and he remains professional and at ease! Thanks for your assistance today, Alex.

Ca
Review №10

Dan was totally awesome. He will be my go to guy for anything I need in the furture.

Je
Review №11

Best Verizon store in Payson. Great people and great service

Ka
Review №12

My experience today in switching from my old Android to an IPhone went very smoothly. Isaiah was fantastic and I will happily recommend him and this store to everyone I know!

Sa
Review №13

We had complicated issues when we walked into the store. Transfer an old phone, purchase 2 more phones, change entire plan, etc.. Dan K. was most helpful that day. He was patient, listened well, and was able to figure out what it really was that we needed. I had spent over 3 hours online with Verizon trying to figure out things that Dan was able to figure out quickly. Thanks Dan🤗

Ma
Review №14

After trying for 3 days to get service turned on myself their staff managed to do it after 4 hours of persistence.

Le
Review №15

Best Verizon store Ive been in and great help switching phones. Dan was awesome!

Jo
Review №16

I went to the Verizon Store nearby and was so impressed. Isaiah was wonderful ! My previous experience with the people at Verizon was quite negative but I was very impressed with Isaiah. He took time to explain things and answer all my questions. He was very friendly, professional, and knowledgeable. I wish all your employees were this good. He was able to fix my phone and reduce my monthly payment. I will be recommending him to all my friends.

Ve
Review №17

Everyone is so nice and very helpful and patient with customers, best service ever

Je
Review №18

Verizon store in Payson, AZ is terrific! Wonderful professional service. Sean is the man!

AN
Review №19

Dan has been spectacular, patient, professional, and efficient. He was a lifesaver in getting me reinstated with Verizon. Please triple his salary!!!

Ja
Review №20

Swapped in my iPhone for a Samsung, and Dan made it an extremely easy and seamless process! Dan explained everything, was able to answer all of our questions, and we did not feel rushed at all. One of the best Verizon experiences Ive had in a long time.

Ka
Review №21

Great service! One of their employees was very patient and helped my grandmother and myself out with our phone plans, got my phone switched to another plan, and got me set up with a new phone. Thank you!

Th
Review №22

Dan was super helpful in getting my new phone setup!

Ad
Review №23

Dan was awesome! Very knowledgeable, helpful, honestly there to give me the facts and no BS. Great retailer!

Ch
Review №24

Big thanks to Dan & Team! Very knowledgeable, prompt, and professional.

Ju
Review №25

Customer services I received at this Verizon store was superb. Dan and company went the extra mile to make sure all my needs where met. I really appreciate his time and effort with a very challenging request! Thank you!

li
Review №26

Dan was awesome and patient. Very nice.

Ma
Review №27

Dan and his staff are excellent. He offered.me options for.the best replacement of.my phone and.tablet. Even encouraged return 2.days later to maximize options. Soooooo appreciated. Dan and.his staff are very knowledgeable, able to translate the tech language and optimize what I needed.on my phone. Very...very pleased. All staff were respectful and humorous...wonderful traits.when stressed over phone issues.. my phone was totally functional and.specific.to my needs as I walked out the door. Highky.recommend.Highly recommend this store.

Je
Review №28

Great customer service. Dan is a great, friendly associate.

Ma
Review №29

Went recently to purchase new phone for daughter and Dan is the Man!!! Great guy, friendly and very knowledgeable. The whole staff is wonderful!!!!

Mi
Review №30

Dan and Isaiah have always been super helpful! Highly recommend them and their expertise.

Jo
Review №31

Dan was very helpful and knowledgeable when we had an issue with a phone. He corrected it quickly and didnt make us feel like dummies. I spoke to Andrew over the phone at a later date and he too was kind and professional. I would definitely recommend this retailer location.

An
Review №32

While in the store the guys helped me out immensely. Was very informative and friendly. Ordered a new phone and was told it was going to take two days to come in. I called back three days later to see if the phone came in and was told they would let me know when it came in. Two weeks later still no call from them - followed up with them and was told that the phone is on back order and they didn’t know when they were going to get it.This all probably wouldn’t have been a big deal, but, my current phones microphone failed and I needed a new phone. If I knew that this was going to be the result I would have driven down to the valley and acquired a new immediately. I would rather support a local establishment since I live in Payson.I was charged for the new phone on my bill, without having the phone. Spent hours on the phone with Verizon Care to get the charge removed.I have literally wasted many hours dealing with something that should have been seamless and taken an hour tops.I will not be going to this Verizon dealer again and in all honesty would change my service to a different carrier if there was another carrier with equivalent service for the Payson area.

Ho
Review №33

Isaiah is awesome. He is very knowledgeable, and customer service oriented.

To
Review №34

ISAIAH, and the whole crew was incredible. Helpful, courteous and knowledgeable. Laughed the whole time. God bless

Za
Review №35

Very helpful location

Vi
Review №36

Dan was excellent 👏 he is very knowledgeable about the products.

Ma
Review №37

I went there after having water damage to my iPhone and when I got there they were very nice and friendly huge shoutout to DAN for being a good customer service representative and everything went good

An
Review №38

Very knowledgeable and helpful.

Ed
Review №39

Great service with a sense of humor. Knowledgeable handling of my new phone setup and data transfer.

Sh
Review №40

Dan was very helpful and what a delight to get help from a professional. Highly recommend these guys they are amazing!!!

Do
Review №41

This store and personel are the greatest, also have been able to help many of us seniors. They always have been able to answer my questions and get me out of trouble. THEYRE AWESOME!!!!!

Je
Review №42

Alex was absolutely awesome. Very knowledgeable, efficient and friendly!Thank you also to Richard. You guys are a great team.I called later that day with a couple questions and Adam was able to answer them. Thank you all for great customer service!

Ma
Review №43

If I could give these guys a negative number I would and that sounds extreme but, everything I had described to me by this rep was negative, when I went to another store in the valley about the same thing it was positive, I will leave it at that...Next time, after already paying THE activation fee to activate my new line to Verizon in advance (1 day prior) activate the phone! Literally a 5000 square foot building with no customers in it and Im in the parking lot activating my own phone after adding three new lines. The whole time I was activating my phone not one customer walked in...HONOR IT FOR THE NEXT GUY... well it wasnt at this store so you will have to pay us to activate your phone... Not a chance Ill do it myself (I already paid an activation fee)

Io
Review №44

We went to have glass replaced on wife’s phone. W e then asked for assistance about her iPhone 8+. Andrew P was our contact and Dan K also helped in.We were just inundated with info and help. Our previous dealer was deplorable. Now we asked about a new iPhone for me. I got very interested in a iPhone 11 a they really convinced me and my wife. So now signed up for the device. In the process of setting up the new phone we had to leave because of a concert.We came back to store Sunday and they finished up the transaction.We want to complement the knowledge, patience and thoroughness of these two employees. We wish that more businesses would employ the expertise of Andrew an Dan. We are quite comfortable in giving them an honest 5 Star rating as we don’t give that out loosely.George & Iona Gollick

Pa
Review №45

Isaiah was very helpful in explaining our options and addressing our concerns. I highly recommend this store and salesperson.

D
Review №46

Dan & Isaiah & Iyrien, all were extremely nice Gentlemen.The only very slightly landscape.Thought they were closed......

X
Review №47

Came in today and Isaiah was great and both my husband and I got new phones and he was great!!

St
Review №48

Isaiah is Best Tec ever !!!!

Ma
Review №49

Great service

F
Review №50

I came in to get a new phone and had a good experience. The store is spacious, comfortable, and clean, including the restroom! The representative worked quickly but without making his customers feel rushed. I didnt feel any pressure to spend unnecessary money, and wound up waking out with a new phone and a 25% cheaper phone bill! I would recommend this store.

In
Review №51

Dan was very helpful and patient. Thanks so much!

DA
Review №52

I went in to get a new phone because my old one stopped charging. Dan was very helpful at explaining everything. We had to order it and it came in two days. Dan helped me set everything up he explained how it worked and put a screen protector on. He was very nice and very thorough! Thank you!!

Mi
Review №53

Always happy when I leave here ...Dan is awesome ask for him when you go in there 😀 I am very pleased with my outcome .

An
Review №54

This gal Audry and the other staff at the TCC Verizon store are amazing! We went to get help with some things. For the record, we are NOT with Verizon, we have Straight talk. She was absolutely amazing and took the time to help us even during an amazing community event they were throwing on, giving away free backpacks to kids. I highly recommend this place and we are considering switching to Verizon after 8 years of having straight talk service!!

Bo
Review №55

Isaiah was awesome and answered ever question we had. Customer service was excellant.

Ke
Review №56

Isaiah was very helpful. Purchased my last 3 phones here. Would recommend.

Fa
Review №57

Great customer service! They really knew what they were offering and Isaiah hooked me up with the best deals for Christmas! Amazing service just about anywhere!

NA
Review №58

This Verizon store is located in Payson AZ right across from the Walmart. This Verizon store is were I got my phone two years ago and it has the latest phone and other phone accessories to go with them. My mother also recently got her new iPhone here and she is enjoying the newer phone she got. So I would definitely recommend this location to anybody looking for a new phone or who needs help with anything phone related. The employees who work at this Verizon location are very friendly and helpful. 👍

Pa
Review №59

Isaiah took extra time to help ne understand my device! Thank you!!

Ta
Review №60

I went into verizon to buy a new charger, left with a new phone. Adam was extremely knowledgeable and friendly. The whole transfer was easy. I highly recommend stopping in here for any of your cell phone needs!!!

Va
Review №61

I had a great experience at the Payson, AZ. Verizon Store! The Adam and Isaiah were very informative, and helpful! They answered all my questions, and spent as much time as I needed for them...I was very impressed!! I give 5 stars for sure!!

Co
Review №62

Great experience! Dan and the guys were very helpful, knowledge, patient, and explained everything as we went along. Would definitely come back again.

Wi
Review №63

Excellent sales rep, personal connection made me comfortable and trusting. Went beyond expectations and had a very friendly and appreciated humor. Adam was excellent.

Ab
Review №64

Isaiah help us out when visiting Verizon store. He was a big help to use . Very much appreciate all he did for us. Definitely would recommend going to this store. Thanks so much😁

Ir
Review №65

I would like to thank Adam for all his help. It is so nice to have great customer service and willing to help and not try to push you into something you would not want. thank you Adam i will differently be back. Irma

Ca
Review №66

Isaiah was so very helpful today. He assisted my husband and I in setting up our new phones and was so courteous. We appreciate everyone’s help to get us set up and operating again.

Me
Review №67

We were given a lot of options and picked the best one for our needs. Thanks to Adam for the best experience I’ve ever had purchasing a new phone.

To
Review №68

Went into Verizon store to upgrade my phone n got this great guy named Adam. He helped me not be intimidated by smart phones. I left out confident n feeling smarter even if Im not! Thanks again Adam . Youre the best!

Zi
Review №69

Excellent service and a seamless transaction. My experience was Great! Highly recommend this location for your Verizon needs. A+++

Ri
Review №70

I had a good day with Isaiah. He set me up with a new Cell phone and it works great. I am very happy with all he has done for me.

Br
Review №71

Came into the store needing to trouble shoot about some phones we were unhappy with from a different location. We were greeted by and helped by Adam and he was wonderful! Really took time to help us find phones we would be happy with and was efficient at his job for sure!

Ju
Review №72

I went to Verizon hoping someone would be able to help me and couldnt have gotten anyone better than Audrey. She was not just helpful, she was patient, willing to explain things and take care of all my needs beyond my expectations. I will always feel taken care of whenever I need assistance at Verizon because of Audrey.

+
Review №73

Isaiah was awesome today. He helped me with every single thing I needed. Great employee!!!

DE
Review №74

Excellent customer service by all the staff at this store. Very patient with questions and helping those who aren’t very tech savvy. The 3 that all helped were Adam, Isaiah,and, Audrey.

Ca
Review №75

I have NEVER been treated so fairly and so professionally when purchasing a phone then when I was in the Payson Verizon with Audrey. She was such a huge help considering I dont know that much about phones. I never felt pressured at any time either. She was great!!

Wi
Review №76

Very good service. Well versed on the product and set up. Good experience. Adam was great

Ma
Review №77

Amazing, amazing staff. Everyone is super-friendly. I recommend this store to anyone who is looking for new phone or just need a simple answer. Kayla, was so patient and informative. She just has the perfect attitude to be in customer service. She is serving this store very well. She is a keeper!

Sh
Review №78

Isaiah was very helpful & patient with helping us upgrade our phones. He helped us set up some work arounds. Highly recommend this store!!!

Ch
Review №79

Isaiah was very helpful setting up our new s20 phones. He took his time and explained the pricing and answered all our questions, sometimes twice!

Sy
Review №80

Thank God for Adam.! Being horse and buggy I appreciated his patience and understanding and making sure we knew what was going on and how to operate our phones. HIS KNOWLEDGE ANOUT OUR PHONES WAS OUTSTANDING.So glad he was there to take care of our needs.Now I wont panic when I lose a phone Ill just look for Adam! Keep it up Verizon! From a longtime customer!!

Jo
Review №81

Adam was most helpful with the different problems and was able to solve them all. Very knowledheable, polite, and efficient. Seem to look out for our best interest with Verizon.

Le
Review №82

The clerk, Adam, is very knowledgeable and proficient. Also courteous. His explanation of the product is superb.

wi
Review №83

Isaiah five star employee. Great personalized and professional service. Will be a repeat client, outstanding experience.Thanks,Byron Whartnaby

Br
Review №84

Good time getting new phones today. Isaiah was a great help and very informative.

Mi
Review №85

Unbelievably great service! Dan helped me so much. Very patient and knowledgeable.

Me
Review №86

Audrey took amazing care of our needs. She did troubleshooting and excellent customer service.

Jo
Review №87

Adam graciously helped me on a problem with my phone this morning. My phone is back up and running. I am so thankful! We also discussed a new Phone for when I am ready to upgrade.

Da
Review №88

Adam was so wonderful and patient with myself and my husband, it was a delightful experience. Outstanding people skills and great sense of humor.

jo
Review №89

We have had a great experience getting my new phone. Adam was very helpful.

Ja
Review №90

We came into the store depressed due to the previous carrier, we left with new phones which actually work. Thanks to Adam and Verizon. Great experience.

Ro
Review №91

Isaiah was very helpful and extremely knowledgeable. He has excellent customer service skills.

At
Review №92

Adam at the Payson store is awesome. Very knowledgeable and extremely helpful. Recommend him for all your phone needs.

ar
Review №93

Shopping today has been a great experience. Isaiah is incredibly helpful. Thank you.

Le
Review №94

I was having some major issues and Audrey was so sweet and took time and helped me until we could get the problem figured out! She was so patient and sweet and I really appreciated all of her help!

Pa
Review №95

Excellent job Adam!!! Will recommend your store to all my friends and family. Amazing patients!

Jo
Review №96

4/15/19 MondayWent back to Verizon to check about the permission to put up the Rodeo posters for the May Rodeo and I metthe mgr. Adam. He also gave me a tour of the store and answered a variety of questions. I left with the feeling that if you need a new phone Adam will not steer you wrong.Also one of his associates Chris was very helpful when I stopped last week.All in All this Verizon store is 5stars.Google always asks, yes to wheelchair accessible, parking, ramp and bathroom.Blessings, John4/18/19Hey Adam & Verizon thanks for supporting the May Rodeo in Payson.

To
Review №97

I had a great experience Isaiah was great if I was to give him any rating Id give him higher than a 10 this was excellent better than the other 3 stores we visited

Lo
Review №98

Rocio was so helpful and courteous!! She figured out my phone’s problem very quickly, and executed a plan to get it fixed. I would definitely recommend using this Verizon store

Ma
Review №99

Rocio was the BEST while helping me navigate through the unknown world of new phones. She is simply the best. Love her and the store

De
Review №100

Adam was great he didnt rush us or get impatient with our questions or the time it took to do the transaction..he was overall very happy for having to work from open to close..

Information
14 Photos
100 Comments
4.9 Rating
  • Address:401 N Beeline Hwy, Payson, AZ 85541, United States
  • Site:https://locations.tccrocks.com/az/payson/401-n-beeline-hwy.html?y_source=1_MzIzMjQxMC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 928-468-6587
Categories
  • Internet service provider
  • Electronics store
  • Cell phone store
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–6pm
  • Friday:9am–6pm
  • Saturday:Closed
  • Sunday:9am–6pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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