Beware or you can end up losing lots of money doing business with this escrow. Escrow is a financial arrangement who is hired to perform a job. In this case Inter Valley Escrow and escrow officer Regan Franklin failed to do their job. He failed to secure a lien amount from fire department ( see picture of email from fire department). This is standard for escrows to do on a hillside transaction obviously their lack of caring and knowledge resulted $4000+ being paid by me the buyer. When I brought to this attention in November advising him that they attached a lien of abate for previous owner he ignored my email. It is now 5 months later and just sent an email saying they are not at fault. I am in the process of securing a building loan and because of this cloud on tile its push my project back 5 months.
We received wonderful, professional, prompt service, and they were extremely forthcoming and informative to all our questions. This was my first experience buying a home, and they guided me through the daunting paperwork. Our escrow officer, Regan, gave us much guidance and explained things clearly and patiently. I appreciate all of his efforts!
Ive happily used the services of Inter Valley Escrow for over 20 years. I have worked with a variety of Escrow Officers in multiple office locations, depending on the city the property was sold in. I have always received great customer service, the quick & expert responses needed, detailed and organized files, and documentation - even on closed files when my clients needed help after the sale closed. I also appreciate the friendly and helpful support staff - it is always a pleasure to hear a joyful, kind voice on the other end of the line! Thanks IVE for being the BEST!
I had a wonderful experience with this branch! The professionalism and customer service was great. I felt very comfortable and able to ask any questions and concerns I had and was given very informative answers. This process can be very stressful, and the team members at this branch helped guide me along the way having little to no stress!
I have worked with Erik at IVE for many years now. I have been a RE Broker since the early 90’s and have worked with many escrow officers/companies and none of them have produced the same positive, consistent results that Erik and his team have provided. For this reason I will continue to push other Realtors to use my escrow officer Erik, because he makes a world of difference, giving me peace of mind that my sellers/buyers benefit from great customer service!
InterValley escrow is without a doubt the most professional,the most cooperative, the most available, and the most knowledgeable escrow office I have ever worked with. My clients love them too and its a pleasure to work with this group of people in particularly Eric Okland. You can totally trust them to have your back. I am a local realtor and I know what I need for me and my clients. Thank you Eric and Kirk.