We utilized Royal Fireplace to have a gas log installed along with a new fireplace glass door set. Harry and Armik have been nothing but professional and responsive throughout the process. Its been a pleasure to do business with them.

This is a jewl shop like no other. They have A to Z for fireplaces, BBQ, outdoor decoration and much more.They have been here for a quarter of century and considered a landmark shop carrying major brands like realfyre, lenix and more.During my visit two TV show producers and decorators ordered few custom design fireplaces and accessories.This find was amazing and I got all I needed that otherwise had ten to twelve weeks lead.

Only place to have everything I needed for a chimney I was remodeling recomend this as a first choice

Must say, I feel Royally ripped off and would give zero stars if possible.I have been smoldering about this place and their “custom products and workmanship” for a long while. About a year and a half ago, in connection with a near total remodel of our home, we needed to add/replace doors for our newly constructed fireplaces. We ordered three custom glass doors with inside metal mess screens. Needless to say they were NOT cheap – we paid for what we expected was would be high quality custom doors. They even came out at least twice to measure the openings for the doors. But, when the doors were installed by their guy (which was a whole separate ordeal that ticked us off, the doors to the main two sided fireplace had significant gaps at the top (I have attached some pictures). Needless to say we were extremely unhappy. We wanted them to take the doors back and order new ones that correctly fit the opening. The owner refused and offered us a measly few hundred dollars compensation (the doors cost thousands) and proposed a cosmetic fix. Alternatively we were basically in a “sue” option. Terrible. We had been through so much effort with our house remodel we just didn’t have the fortitude to have drawn out litigation. So, when it was suggested that the gaps could be solved by affixing additional stone to the inside of the fireplace (basically gluing some pieces of stone façade on the inside) and they would give us a few hundred dollars . While it was not what we felt should be done to address defective doors that they erred on, we acquiesced. The cosmetic fix t did seem to do the trick – so accepted the few hundred dollars in refund and went our merry way (vowing never to recommend this place – all of our other contract work on the new home was spectacular by the way – just not this place). Now in 2017 – 2018 winter season naturally we have been using the fireplaces. To our chagrin (actually we felt worse than chagrin but I am trying to not use cuss words) the fix has come unfixed – the façade stone that was glued in has fallen out. We are so PO’d. Not much we can do at this stage except speak out and warn other potential customers DO NOT USE THIS PLACE. If for some reason you feel compelled to go there despite this warning, I highly recommend that you get an absolute guarantee of money back if not satisfied. And get it in clear unambiguous written terms. If you don’t get a absolute guarantee, this place will screw you. Even if you do get such a guarantee they will probably resist honoring the guarantee – but at least you will have it in writing. But again, the main advice here is do not buy from this place. There, now at least I have this screw job off my chest. Oh BTW the mesh screens keep falling apart and the door to the other fireplace never “loosened up” as they claimed it would, and is a real pain to open. Must say, we feel Royally ripped off and would give zero stars if possible.

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