Dishonest when it counts.This review stems from my final interaction with A-Car Auto Repair in 2008. It was so unpleasant that I feel it needs to be a part of their review history here.At the time I had been a loyal customer of A-Car for about 4 years. One of my vehicles was a 93 Volvo 850. One day it needed replacement of a leaking valve cover seal on the top of the engine. Unfortunately, when A-Car Auto Repair performed the work, they used the incorrect sealing compound (as it turns out, Volvos from that time do not use standard sealant), which ended up blocking oil circulation to the top of the engine and ultimately caused $3000 in catastrophic damage to both the cam shafts and the top of the engine case. Photos of the damage are attached, plus bonus damage caused by a cheap after-market distributor cap they replaced.The immediate side effect of this mistake was excess engine noise, which it had rolling out of their engine bay after the repair. The service manager at the time passed this off as normal for a Volvo after new seals, and at the time I trusted them because I didnt know any better. Still, I took it back several times in frustration to try and get them to figure out what was wrong, but the service manager ultimately gave up and recommended that I contact a Volvo specialist. This recommendation came about 3000 miles after they made the repair that destroyed the engine.The Volvo-specific mechanic down the road (JK Volvo Specialists, the best mechanic I have ever had) knew exactly what the problem was right away just from the engine sound, and pointed it out when I first drove in and popped the hood. Once they got the engine open and gave me photo proof, I contacted A-Car Auto Repair immediately and passed on the photographs of the damage and its cause, along with the contact information of the Volvo mechanic. I asked A-Car Auto Repair to do the right thing for a multi-vehicle, multi-year loyal customer and cover the cost of an extensive top-end engine overhaul.Their response was stunningly unpleasant: The business operator of A-Car Auto Repair offered me, through their service manager, an insulting $300 as a gesture of goodwill, called me a liar, and told me that my Volvo was already damaged before A-Car Auto Repair worked on it. I immediately drove to the shop and showed them a complete repair log with all receipts of all prior maintenance to the vehicle, including all Volvo-recommended dealer maintenance going back to the day it rolled off the dealers lot in 1992. Until they destroyed the engine, my car had been dutifully maintained and the engine was in excellent condition.After seeing the logs, the owner of A-Car Auto offered to pay me for about half of the cost of engine repair/replacement (no refund for their so-called repair). Rather than waste time fighting them in court, I decided to cut my losses and take the money.A-Car Auto Repair is hands down the most dishonest shop I have ever had the displeasure of using. They were more than willing, almost eager to screw over a long-time and once loyal customer for $1500.

Tango quickly arrived to jump my battery. His wonderful and positive attitude brightened my day. Great service! Thank you Tango!

The professionalism of this outfit is impeccable. The man who I dealt with was more than exceptional he was precise and he was brief which is always very helpful. The most important thing about this auto shop is that they are very honest. The one thing that you have anxiety about the most when having your car looked at is whether or not the outfit is honest. A-Car, in my opinion because they are honest theyre the best in the business hands down.

Called AAA for a tow and Eduard came did a few diagnostics, got the car started so I could take to a repair place a friend recommended. Eduard said the mechanics here are honest(!?). I trusted him and took my car there, three techs looked at the battery problem and fixed it within 20 minutes $50! That was two weeks ago.Just had an assessment: tuneup, two new rear tires and wiper blades=$645.I am satisfied and would recommend!Not many from AAA I trust but this place is good!

Disgusting customer service. Girl friends car was towed and the left drivers interior door covered in black in disgusting shape and made no attempts to amend damages the have done. Instead when called about they talked down and said it was dirty because of rain. Pathetic childish owners and would never choose to do business with them

Horrible customer service and left interior of my car dirty. When I called they acted as if I was stupid and that it was dirty because it rained. Childish and pathetic business

Theyre sold my cars in 2 times and 1 take it with my tools and personal papers.

The driver was very very efficient and effective. He was prompt right on time.Dr Mel Beech

Best AAA approved shop to fix my car good prices and best mechanic.

Got my car impounded Friday night. Couldnt get it out til Monday and the charged me for 4 days of storage even though it was less than 72 hours since it was towed. Now I have to get a ride to east la where my car is and their driver is taking his sweet time.Also, got to my car and the back suspension was down with the muffler dragging. Tried to tell me it was like that when the towed it.

Called AAA to have my boyfriends truck towed to his office. Fast service, constant communication, professionAl tow truck driver. I was impressed by the service and speed. To the manager Harry, your driver Victor aka Romeo was a true Professional! Hes a class act. Your dispatcher is pleasant, a great communicator and cheerful in times of trouble. Thank you for a first class experience!

Just had my car towed to a local tire shop by calling AAA. Eric was prompt and professional. No complaints whatsoever.

Courteous, fast and kind. I had 3 Xboxes in the trunk, a Nintendo Labo, a rare Gameboy with emulators and visible valuables yet they didnt take a thing.If they got your car youre lucky, I heard two people in my Uber say they were robbed at other tow places.

Didnt get a chance to spend any money but people of the shop are honest and they really take care of you and any questions you have for them. Thanks guys !

My car broke down last night, 20 miles from home. When the tow truck driver suggested his shop for repairs, I was a little leery- I dont like going to an auto shop without a recommendation from someone I trust. However, I didnt need to worry. My radiator was replaced the next day, at a price that was lower than the quoted estimate. Jerry was very friendly and personable, and gave clear explanations of the work done. The only downside- and this was minor- was that the work took about 45 minutes longer than was originally quoted. As I said, this was very minor. I would have my car serviced by them again.

Simply the best! The best service, the most competitive prices, the cleanest work. Been a customer for a long time and will continue to be.

This palce will rip you off.i knew it when they wanted $450. for a alternator+ $125 to install it what a joke.i went elsewhere got a professional quality job done same day.$95. for alternator + $95. to install it one year warranty.

Complete scam! they would not let me get my car out till I paid some made up $70 fee that they had to located me. I tried to pick my car up the next day and they were closed for two days. Horrible company that they take advantage of people!

ZERO STARS!!!The following occurrence happened at approximately 6:15pm on September 6th 2012:I was driving westbound in rush hour traffic on CA 210 freeway and needed to get off the freeway for my exit (N Hill Ave). I put on my blinker, slowed down to get behing a car, shifted lanes when I had PLENTY of space to shift, and noticed a fast approaching truck from behind. The truck slammed on his brakes, honked his horn several times, and then displayed obscene gestures with his hands.I proceeded to exit the freeway and when the driver pulled up on my left side, I noticed that it was a AAA tow truck from A-CAR AUTO (truck number CA 234444). The driver AGAIN honked at me, threw up his hands as if I had done something wrong, and then flipped me off several times. I took photos of the AAA tow truck so I could email them to someone at the corporate office. I called AAA and filed a formal complaint. The operator instructed me to call A-CAR AUTO. I called the company and they informed me that the driver documented the incident “about 3 minutes ago”. The A-CAR AUTO operator apologized for what happened and said that it was completely unacceptable.

Arrived on time and had my battery replaced within 5 minutes. Very professional and friendly

My car was side swiped and I called AAA. A-Car Tow arrived; I informed the towtruck driver to take my car to a place in La Crescenta. He said A-Car Auto Repair was just up the street and they take all insurances. I said No, he persisted and he told me I could have it moved the next day to another location if I wanted. Since it 11 PM at night, I said okay to transport to A-Car Auto. The next day it went south from there. From the receptionist who answered the phone to the workers. They wanted us to fax a letter of release, DDL and registration before they would could release it to the tow company. After sending this information; they said the car now belongs to the insurance co and we have no right to have it moved. (Which is incorrect). I called AAA to have them move it; guess what, A-Car is the AAA towing service and they cancelled themselves. When we physically arrived at the shop, A-Car wanted $500!! for two days of storage!!! OMG!! Finally, against the will of A-Car, our insurance company (not AAA) sent their own tow service to get it OUT OF THERE!.All A-Car wanted is $$$$$$$$$$$$$$. I will never use them again. I called AAA and complained big time. NEVER, NEVER use this service!! They want your money and they are unprofessional and RUDE>

Very good services and friendly costumer service

Their driver told me to come back the next day for check engine light reading for free and when I did, they kept telling me how much it was going to cost. I told him I wouldnt have come in if I was going to be charged, and they should honor what they driver promised. They did check it, but it was a hassle.

Friendly staff good service

Best auto repair shop in Pasadena...

Who would want their car pawn

Their quote was about double the price of the body shop I wound up going to. I suspect they get most of their business from collisions they tow in, since theyre also running a tow service.

Honest people n fast

Best dispatcher ever !

HAPPY

Because they charge very expensive

I work here and we treat clients as family and friends we give them very good treatment