I paid for 80 MB service and never got more than 20 on a given day. Usually I was hovering around 5-8. When I called to cancel, the lady tried to get me to upgrade to 120 MB. WHAT?!?! You can sell me a bigger faucet and sprayer, but if your garden hose is still the same size I wont get any extra water. The only positive I can say is their internet never went out on me over the years, but they have slow speeds and terrible customer service.

Their fiber optic Internet has always been great I’ve been using them for a little over a year now and recently I had to call their customer service two times two months in a row and it has been absolutely terrible.. The past two months I got paid the day my bill was due and instead of giving me until the end of that day to make the payment they completely stopped my services.. The first time they only put my services on hold and after some difficulty over the phone going back-and-forth with the financial department who originally told me our services would be restored within 24 hours after I made the payment but we still did not have Internet then so I called technical support and they told me to turn the modem off for 20 minutes then restart it and it will work after that so tried that and i tried restarting the router nothing happened so I called back technical support again and this time must’ve got somebody competent because after explaining things they were able to immediately turn my services back on while on the phone with them, didn’t even take five minutes.. (that was the only successful phone call) and now the second time my payment was due the day I got paid they completely canceled the services again not even giving me until the end of the day to make the payment, so I had to call them and make a partial payment and they told me services would be restored within 24 hours so I waited 24 hours, Internet still wasn’t on so i called technical support, the guy kept telling me just one moment please for at least 10 minutes until he was finally able to start giving me information and so he told me the services would have to be restore there would be at 90 something dollar fee and it would not be restored until Monday which was going to be four more days from then, that’s when I told him how frustrated I was and that the same thing happened to me last month but they were able to restore it right away and there was no $90 fee that’s what he told me they canceled it this time and that it was not just on a hold.. but yet they were telling me the system automatically puts it on hold or cancels it so if it’s the system and not a person doing that then why is it putting a temporary hold one month and completely canceling it the next month. And at that point to start the process of getting it restored he told me I would also have to make a payment of the remaining balance on the account and that my partial payment the day before was not good enough to get the services restored since it was canceled this time and they told me nothing about that when I made the partial payment the day before.. so all in all it’s very frustrating dealing with their customer service and even with Covid going on they give you absolutely no grace period once payment is due and apparently if your payment isn’t paid the day before it’s due (i guess the day of is not good enough) then plan on getting your services put on hold or canceled altogether depending on whos working that day to make that decision..

Internet went out when the power went out and will not come back on. I called yesterday and was told it should be back on within 2 hours... called 1st thing this morning because we still have no internet. I work from home and can not do my job without internet. There is no sense of urgency from them and the best they can do is send someone out in 6 days. This is unacceptable and we will be looking elsewhere for better service.Update: They never showed to fix our internet despite the texts and emails saying they would be here yesterday. When I clicked to check and see where my tech was it showed my ticket was closed 3 days ago but yet they text Sunday morning saying they would be there. I chatted with someone on their site because I couldnt get through to a person over the weekend. They told me my ticket was closed and shut down the chat. We have now been without internet for 8 days!

Worst customer service experience ever. The automated service just goes in circles without ever getting you to the right place. And the installation people never even call when they arrive and just leave a note that they missed you. And then rescheduling is 2 weeks away, what kind of b******* is that. Never again.

Worst customer service I have ever dealt with

Install directions could be better. Internet only works on some devices. Still wont work on my laptop without an Ethernet port.

What can I add to the repulsion that this company generates in millions of people around the north west. Everything they do is terrible, bad processes, bad service, bad auto attendant customer service that you cant talk to anyone without giving all the account information, that they agent ask again because the system doesnt give them that. Trash company should have been out of business a long time ago if it wasnt for government handouts.

My wifi router came to my apartment On 10/30. It came with all of the pieces and instructions and was supposed to be an easy installation. This did not prove to be the case as every time I followed the directions I still did not have internet service. I called the service line for assistance and was told that the earliest that someone could come to assist me would be 11/06 so I set up the appointment. Friday came along and nobody called or showed up. I was woken up at 6:45 am on Saturday morning to an automated call stating that a technician would be by at 3:20 that day. This was an issue for me because I had already made plans for the day. I postponed my plans in order to be available because I would like to have internet access for school and entertainment. Nobody showed up even though I saw a CenturyLink service truck driving through my apartment complex. I wasted two days of my weekend waiting for someone to show up.I am beyond upset and if my apartment complex allowed a different service provider you bet I would be bringing my business elsewhere. A waste of my time.

Really average. They know there are not many choices.

Customer service was poor- call center is based in the Philippines and the operator spoke broken English and was not helpful. Why would century link outsource to the Philippines for issues in Colorado Springs?

I wish I could give them zero stars. They have the worst customer service ever. Automated system is a nightmare, and if you can actually get a live person on the phone they are rude and refuse to transfer you. Then you have to call a new number and go through the entire automated system again.