Smooth check out and return process. And of course had the tools we needed for our project!

Add 15% to their web sites price for damage protection - which on the heavy steel tool I rented, is a farce. This loc also kinda slow on service.

In the store I usually have no issues finding help or supplies. However, ordering online and picking up is always a chore with this store. Furthermore, dont bother trying to call the store directly, I do not think their switchboard works and as a result, your ears will start bleeding at the droning noise of the dial-tone while you wait for over 10 minutes before anyone picks up....may as well just save the time and drive to the store to ask your Q.

Absolutely rediculous to close the contractor line on a weekend. We run our own business and rely on you guys to help with that. We can’t wait in a 100 person line when we have jobs that need to be done. Spend over $30,000 a year at this location and they just lost my business forever.

The lack of organization and ability to take care of customers and consider customers time with there ridiculous lines has lost them a customer.

Why bother to offer a tool rental program where you cant reserve a tool for a specific day? Im supposed to buy all my materials, assemble labor and hope that I can get a concrete mixer? The guy at the counter said too many people reserve something and never show up... I would be happy to pay for it in advance, but even that is forbidden. God forbid you create policies to serve your customers and not your bottom line. I will rent elsewhere.

I rented a tractor (Kubota B26) to fix some sloping issues with my yard. The tractor worked great. Home Depot in Parker, though, is the reason Im taking the time to write. my rental was for a week. its been chaotically busy with things at the house and I simply misplaced when I was to return the tractor. I was late getting it back by 12 hours; these additional hours were to cost 359.00. they could tell I simply misunderstood the return time and forgave it. now, I know we are supposed to believe that giant corporations are cold and myopically driven by profits, but this situation demonstrated otherwise: the management allowed this to happen. And, the man at the counter started to see if the fee could be forgiven without me asking. This branch of Home Depot, has workers that were thoughtful and generous. thanks.

Home owners association stopped our landscape remodel 5 mins after I unloaded the tractor rental from the trailer. The guys in the tool rentals were very understanding and refunded all rentals.

Zach at the tool counter is awesome

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