My husband and I have unfortunately had to deal with many towing companies/impound yards in our lives. Last week my husband was in a roll over accident, and it was nothing short of a miracle that he survived, mostly unscathed. 1st Class Towing was called to clean up the accident at 1am. The next day, my husband and I had to figure out another vehicle to drive, in order to go retrieve our personal belongings, ie, all my husbands tools, a couple sets of important key sets, his cell phone, our ids and credit cards, and some other valuable items that were in the vehicle when the accident occurred. We finally got there but it was 20 minutes before they closed. They were not only professional and friendly, they were non judgmental and they were so very gracious...at least three of the men stayed over an hour after they closed to allow us to clean out our vehicle!!! We are very thankful for their kindness and graciousness!!! After we left, I started to think of the mens demeanor, which I felt was very solemn, and I realized that they must see and have to deal with some pretty horrific situations, and when they see a vehicle as totaled as ours was, they probably thought the worst had happened, a fatality. I have a renewed respect for these companies, they are not always cut-throat, as evidenced by the experience we had with 1st Class Towing! I wanted to personally thank 1st Class Towing, they might not think they did anything special, but after what we had been thru, their hospitality meant the world to us!!

Dealing with 1st Class Towing has been a nightmare for me. Manager Dan is one of the rudest managers I have had to deal with in the past few years. I do not understand how people stay in jobs doing the kind of ‘service’ to customers that I received from Dan in January, 2021. I wish I had time and energy to find and contact corporate to let them know to remove this person from his job. Manager Dan is absolutely awful.I have asked Dan and his assistant to help me remove two things I had forgotten inside my rental car before Thrifty’s tow truck picked it up from their tow yard. I live more than 1 hour away from Parker, the location of this tow yard and I wanted to make sure that I could still get my stuff. For the very first time in my life and in 30 years of driving, I had been involved in an accident which took place with this rental car from Thrifty. The car was unfortunately towed to 1st Class Towing. (Dan told me on the phone that he’s not my maid to clean out Thrifty’s car that I had crashed.(These are Dan’s words. Way to go Dan!!! Put yourself in your customers’ shoes and see if you would like a manager or anybody for that matter, to talk to you like this.) That is so, so rude to say to a customer. Instead of finding solutions he just treats you like you are nothing. Dan, in case you do not know, your customers pay over $200 an hour to have their car towed by your company.There were unfortunately other issues that I had with this same tow company such as obtaining a phone number from them for Thrifty. I needed to coordinate with Dan’s tow company about getting an itemized receipt for reimbursement purposes as I am a AAA member.After some struggle, Dan finally found an 800 number for Thrifty for me to call. I would like to add that calling Thrifty at an 800 number or an 877 number is yet another huge nightmare. You end up talking to reps in the Philippines who have no clue of what is going on or how to help you, nor can they transfer you to a US Thrifty representative.Speaking of the name of this towing company: 1st Class Towing. That is a BIG JOKE! Rather this company’s name should be replaced by Worst Class Towing.

1st Class Towing is just that- during a difficult time dealing with having my car totaled, the staff here are kind, professional, and exceptional in the way they handled my car and in the way they treated my husband and I. Thank you, Dan and staff!

I foolishly put off maintenance on my aging Lincoln Towncar. My car insurance contracted 2 different towing companies, and flaked out on me for four hours. I called 1st Class, (which I should of called to begin with) and operator David showed up a few minutes later!12/10 would get towed again!!⭐⭐⭐⭐⭐⭐⭐⭐⭐

My good friend was in a bad accident traveling through Denver and the staff at 1st class towing was extremely helpful and professional. They took really good care of his personal belongings. They were very helpful when we came to receive his belongings.

Thank You 1st Class Towing for getting to us on last Friday with our stranded large mobile unit. Your company was a lifesaver, and the driver was very helpful in letting me know the actual issue and what our options were. Thank you for getting to us within in minutes of our truck breaking down.Thank youHeritage Pet

I was in an accident yesterday and not being familiar with the situation I was very much in shock and in tears. My car unfortunately was damaged too bad where it cant be driven, and your tow guy Dan was so calm and professional with me. Helped explain all the in and outs of how he could help me. He even asked how far along my ride was, and then offered to drive me up the road to the nearest 7eleven since it was very cold outside. Thank you Dan!!! You helped make a very scary situation much more manageable. Please give him the recognition he deserves.

Mike was amazing. We were stuck in the middle of a busy road and he pulled over on his way to another job and got us out of the way so that we wouldn’t get hit. We had our three little kids in the car with us and will be forever grateful!

My vehicle was stolen and recovered in Arapahoe county. When I went to retrieve it, 2 days after they received it (because I was out of town at the time), they forced me to pay $300 for the tow. Never, have I paid $300 for a tow, let alone to retrieve a car that was stolen from me in the first place. I asked if they could cut me a break considering the circumstances and they informed me that they had already calculated in a discount. How despicable and calloused can you be? They are first class something alright. At least theyre across from a bus stop.

Mike from first class towing was so kind and amazing. He gave me a lift to the auto shop and handled my truck with care. Thanks!

Called to see about a special towing situation which included a wheel lift and not a flat bed. Very nice answering service and honest about the timeframe.

Worst company i already deal with, they took advantage of your sadness to steal yoir money, they suppose to charge me 205 for car towing, i ended up with 307$ so they stole102 $ from me because i didnt choose their towing trucks to pick up my car from their yard, front office lady charged 205$ then she went inside i hear the manager told her to raise up the price to 307 why? He told me that its 205 for an hour and for 1.5hour its going to be 205x1.5=307$ ( car towed only for 6 miles and took 1.5 hours) ???!!!! Have you heard about this before??@!!!!! He didnt know even how long it took to driver to pick up and drop my car, wawwww never deal with this theft company again

I would like to say that this company was in fact first class. They handled my car with care.

Very kind and helpful staff. Thank you!

First class? HA .. it is baffling to me that the Arapahoe County Sheriffs Deparment supports this coorupt joke of a business. My car was stolen for two weeks and recovered by this towing company but I still get to pay $300 to get my own car back, after it was parked somewhere out of my control. May as well have been stolen by the towing company.... oh wait, it was!To clarify, our car was picked up at 4:30 pm on a Friday and we were charged for 2 days that your business was closed. Further, we wish that you would consider that the reason we are so frustrated is because you WERE following code. I’m not sure what’s more unfortunate, the fact that the corruption is designed to target the victims of auto theft or that your business perpetrates the corruption. 🤷🏻‍♀️ Either way, I guess we learned our lesson about the disappointment of local officials.#youworkfortheempire#resist

Never deal with this worst company, they overcharge, dishonest company.

Terrible service

Never