John Lee Nissan service department has a professional and friendly staff! The moment you pull into the service area you are greeted with a friendly mask covered smile and whether you have an appointment or are a walk in their friendly staff will take excellent care of you and your vehicle! Service department provides a very comfortable waiting room with courtesy snacks, water and coffee. There is also a covered outdoor seating area. The staff at John Lee Nissan Service Department do their very best to provide excellent service at a reasonable price. As part of their service you can receive emails containing discounts on oil changes and other services offers, also you will receive information on the latest promotional events on new and used car sales.

Could not find issue causing warning light. Said that they would call, but never did. I was patient for 4 hours before calling. After 7 hours I called to say that I was on my way to pick up my car. Took almost 45 minutes for them to return my car to me.

Love the speed of service and the hospitality! Honors coupons!!

I had issues about my car making difference noise since September.I went to Lee Nissan (Fort walton Beach) three times.They never fixed anything and kept excuse about Its hard to find noise issueI heard my friend had similar experience and went to this location they fixed issue!So why not? I decided to all the way drive to Panama city John Lee Nissan here! This is right place to go!Joey take care of my vehicle very well..take me to the test drive and find my car problem also find another issue too!!Service manager Mike and Ashley was very helpful!I DO RECOMMEND TO CHECK YOUR VEHICLE HERE!

Always an up attitude and willing to do anything to help.

Judy Koch in the car rental office was incredible! Very professional, thanks again!

Service prices out of this world

I left my complaints w/Corp.

Customer service is superior. There are snacks, coffee, and water out for you to enjoy while you wait. The price for an oil change is too high but I am such a fan of quality customer service I dont mind paying for it. 👏👏👏

Took my Rogue in for a car wash thru the Auto Butler program. As usual, service was quick, attendants were friendly, and car was sparkling clean!

Everyone is very friendly and helpful.When I take my bike to get serviced at HD they give her a bath. Its awesome that a vehicle service department gives you that same premium treatment. Thank you...

Great Service and helpful staff. A little hard to know exactly which building to go to with no signage up yet

First of all when i brought my car in that was under an extened warranty. They keot saying they couldnt find anythingnwrong with it. They did an update and it still wouldnt throw a code to tell them what might be wrong. They had me come get the car and after almost having 3 car accidents. Same thing took it back they decided they needed to do another update after they had just did an update2 days before. I am like that doesnt make sense you just said you updated it. Well after they updated they found out that i needed a valve job, ok that took two weeks total until that nightmare was finished.then 2 months later the car would go into drive instead i could only use reverse. I called and had them tow it and the service rep says.the mechanic.cant find anything wrong with your car you can come get it. I am like no way I am coming to get the car because obviously no one test drove it. The service rep said or you can leave it over night and the mechanic can test drive it again. Lol..yeah right...then she calls me and says you were right the CVT failed. They are not thorough when peforming a diagnostic. Which is scary.

Great first time experience. I brought my car in for a tire that kept going low. They got me in promptly and inspected my car. Within 30 minutes of getting there, they let me know what was going on and another thirty minutes, they were done. They had some of the most comfortable chairs in the waiting room. It was also filled with several comfort items to include a Keurig stocked with a ton of k-cups,a cappuccino/latte maker, and a stock of fruits for snacks. To top all that off, they had exceptionally friendly service.

I got my first oil change and tire rotation on my Rogue. Everyone was so nice. The waiting room was comfortable with coffee and fresh fruit for the patrons. Highly recommend this dealership.

Very helpful. Part was in stock and installed in minutes.

An appointment time means nothing to them if its an oil change ur after and watch the swich and bate.

I received excellent customer service! Always take my car there for any service it needs.

Tooo expensive... Was a rip off

They did exactly what they said they would do.Great job body work looks great.Thank You

Great service department and sales team.

When we purchased a new kicks from John Lee Nissan. We decided to get the warranties and special services they offered. This included free car washes anytime you want them. Especially during this time after hurricane Michael when the roads are so dirty and littered with debris. Its a great service! They have a wonderful lounge will you can sit and have snacks watch TV while you wait for your car. The whole process usually takes less than 5 minutes and is a wonderful service. We are grateful to John Lee Nissan for this opportunity!

Always positive and simple, in and out.

Spectacular! Everyone is very nice, Courtney was very informative, the service crew was very efficient.

Service department was very nice and took care of my problems.

Havent been in for service! Not scheduled till next week

I was there after hurricane Michael to purchase a new vehicle, go see Eric he was a great help! Much appreciated!!

Reliable service!

Slow but friendly service.

Had to have price corrected at cashier..as service tech did not notate 39.99 special...even though I showed him the offer I was using that I received via email...on mt phone when I checked in for service...

Always pleased with the service and staff. Been a customer for years, bought 2 vehicles here in the last 8 years. Very trustworthy and reliable staff.

These people are the best! No wonder theyre voted Best in Bay County!My family have bought 4 cars there.Talk to Dave Bolin....no pressure, and extremely helpful even after the sale.

Great people and the service department is the best. They tell you when there is something that needs replacing after thorough inspection of your vebicle.

They where very nice and professional

Friendly people always extremely helpful.service top notch.

Great trying to rebuild the place

Great s e rvice.

Brandon is the best

Last time I was there some $60 filters turned into $100 worth of filters. They couldnt understand why I was upset when the price almost doubled. This isnt the first time something like this has happened. I had my radiator and transmission and Brake oils all changed 6 months later they wanted to do it again!

Terrible major rip off not good at diagnostics or otherwise.

Excellent service, and nice folks

Wonderful people, great service.

Wouldnt take my car anywhere else staff is very friendly and helpful

Very professional and nice.

Quick friendly service!

Supper nice people.

Always take good care of me

Good service 👍 people

Takes to long

Great customer service

Oil change was completed in record time and included a car wash.

Great like always

Very nice people

Excellent service!!!

Friendly, helpful, concerned

Thanks