This review is intended to communicate a fundamental issue with how Fedex is conducting its business. I was looking to send an overnight letter and had a printed label. I searched on my phone for a Fedex location, selected an OnSite location in a nearby Walgreens. When I arrived, there was a space in the back corner of the store for Fedex shipments. No one in the store paid any attention to me. I was looking for an envelope to send the documents. Finally I was told they do not have any. So I went back to my car and tried to call Fedex. The auto answering service proved to be of no help. I called twice and made no headway. Then I looked up to see a Fedex van stopping in front of the store. I went over and asked for an envelope. He did not have any! (If he had, my quest would have been over.) He did not know where I should go to get one. Finally, I did a more extensive search and found a Fedex Office Print & Ship Center. Naturally that worked. I described my experience to the person behind the counter - including the waste of forty-five minutes and the frustration. She agreed that the system is inadequate. The impression I received from this experience is that Fedex, known for professionalism, has lost sight of the incidental customer. Why call a counter in a drug store a Fedex OnSite when there is no one manning the service? It should be called a Fedex DropOff. In addition, I would give the auto answering service very low marks on effectiveness. Fedex, your shipping prowess has built your business, but your attention to me will give me pause for thought as I select a carrier in the future.