Daniel the manager was personal, friendly, and very helpful. This Verizon site is a great place to go for assistance with any problem you may be experiencing.

My boyfriend and I basically only come to this verizon. Its close to us but its also one of the friendliest. Adrian and Kevin were both super awesome and Id defibately recommend coming here!

I had the best service here buying a new iphone and ipad. Dan, the manager, was fantastic to work with and took his time with me to make sure I understood how everything worked. I highly recommend this store!

Their manager is always so helpful so grateful that I still have a store to go into with people they know what theyre doing

I didnt know District Managers can have his employees over for parties especially with covid im one of Camerons neighbors and i wouldnt want my managers inviting there employees as friends

Was able to find a phone that met my moms needs and within my price range. The team member, Hailey, was super nice and helpful in the process. Didnt feel pressured or pushed into anything. She was super patient in explaining the various phone models and what would be a better fit for my mom.

I added a second line to my Verizon plan, ordered the new iPhone 11 online, and then went into the Verizon store on Ramon in Palm Springs the next day topick it up. One of the best experiences I’ve ever had in a mobile phone store!Adrian was extremely helpful! He put the scratch-resistant glass on my phone for me, as well as the case and the popsocket. He also got me signed in properly and installed a Verizon spam filter app for me.Could I have done all this myself? Maybe. But he made it quick and easy and I know it was all done correctly.I would go back to this Verizon store anytime!

Needed to change over service & found a phone protector stagg was amazing help

Needed help with new phone and was taken care of right away ✅

Great store!!! Everyone is super cheerful and helpful. Kevin and Daniel did a great job. Helped me get the best deals for my plan and provided quality customer service. Would recommend.

Got great service my 1st time there.

Sales person was very helpful and patient. They were following protocol re the covid-19

Great customer service!! Clean inside. We didnt have to wait long at all to be helped. The staff was very knowledgeable and answered all our questions 100%If youre looking ro upgrade, get a new phone, or even switch carriers. Stop by here and give this Verizon a try. Youll be happy you did.

Jill TrudeauPosting publicly.Learn moreThis is a terrific Verizon store. Always cool, clean, up-to-date, staffed by really knowledgeable and talented customer service people.My guy is KEVIN B. I am a tough customer in that I am hard of hearing, and usually ask a million questions (senioritis! :). KEVIN is very patient, anxious to please, and a real pleasure to deal with.If the store is crowded, it can be a long wait, but when its YOUR TURN they dont rush you and they make sure to answer all of your questions. You can call ahead and they will let you know if its busy or not.... or a better time to come in.Kudos, also, to the Customer Service people at Verizon, especially ANTHONY R. Although sometimes stymied by the corporate rules, they really seemed to care about helping me solve some problems with my account.

Although the manager whom helped me was nice and semi helpful he could have been more professional.

Really por service, they sell me a service call go Advance and when i need it they never have the correct protector for my phone i wait for more than two months they just said they cant find it after i pay an advance

Verizon is very fortunate to have DJ Garza as employee. I brought in my neighbor who is an older lady who is let’s just say is technology challenged.DJ took a lot of time explaining how the phone works and how her new land line will operate. DJ is very Knowledgable,Friendly and Patient!DJ excels in customer service!

Got great and very patient help from Dan, the store manager. Had to wipe my phone back to factory settings and reset up. Knowledgable and curteous.

Went in this morning to buy 2 new phones. What an amazing experience. Kevin, J, Diego and store Manager Don were all great. They set my new phone up for me. They even set my phone up to my bluetooth in my car. They laughed at me as Im not very good with a new phone. Thank you guys for your kindness and help. I will always remember you all for all you did. Best Verizon store I have ever been in and the customer service was 5 star from start to finish.Warmest Regards,Martha

Very helpful with my new phone

I recently bought a new iPhone and was unfamiliar with some aspects of its technology. I went back to the store to get some help. Omar was there and walked me through what I needed to know. He was very respectably helpful and professionally friendly. This made for a great experience. This is why I gave a score of 5 stars👍 Thank you Omar for your help and for your patience!!

Another huge thank you to DJ! Your team there is honestly the best. This is yet our second encounter with you and again my husband and I are satisfied customers. Excellent team work, excellent customer service, fast and friendly service and more than willing to answer all my questions. Thanks to DJ and his team we ordered our iPad Pro with ease and walked out with confidence. Again guys great job, keep up the good work. We will definitely be back. See yall soon!!

Excellent customer service

Five stars for Jesse. In a time when so many people especially young people don’t seem to know what customer service means, I get lucky enough to have Jesse wait on me. This man was knowledgeable, happy and genuinely cared that I get what I needed. Not once was he put off by my questions or my ignorance of cell phones. I own a business with 16 employees and know the importance of knowing how an employee is performing. And another refreshing detail about Jesse’s skills is that when he wasn’t sure on something he asked someone else. He is a problem solver and wants to conquer the issue. I’d say he’s the best of the best and I’d hire him in a heartbeat. He is better 5 stars. Thank you Verizon for having employees like Jesse!

I have been with Verizon for 2 months now and it has been the best decision. I have had no problem with the service and my bill is way better than my other carrier. If you are needing to switch and need help, go with Brian and DJ!!!!! They both helped me and my husband get the best phone and plan that was best for our lifestyle!!! Thank you Brian and DJ, you guys are amazing!!!!

Poor service, workers dont have knowledge on their products.

Ricky is an excellent representative of Verizon. He explained everything about the two devices I purchased extremely thoroughly. And then he answered all my questions even though some had all ready been explained. He also reviewed very well so I will leave here completely satisfied. But what I really liked about him is that he is not a high pressure salesman; he provided clearly all the facts and let me make up my own mind. Working with him was a terrific experience!

Great customer service!!! Daniel the manager always taking care of customers

The associate who helped me in the store was Garrett. He was terrific. Very good with explanations & very respectful of my needs. I drove to this store from La Quinta (half hour+) because I refuse to do business with the Verizon store on Adams St in La Quinta. The sales person in La Quinta caused me terrible issues with my phone this last January. When I went back for help, he wouldnt help me. I then waited 40 more minutes for the manager to come from the back office to talk with me but she never did! It was deplorable customer service!Working with Garrett in the Cathedral City store was a great experience !

Adrian was wonderful and extremely helpful setting up our new phones. We would highly recommend him.

Best Verizon retailer in Southern California! Every visit has been absolutely pleasant - zero wait time - extremely helpful staff - quick resolutions and fixes!Omar was a great help in my latest visit! Solution based & top-notch customer service. Thanks!

I experience great service at this location. I came in looking for an upgrade on my iPhone and Adrian kindly ordered me the newest one since they had none in stock. I was kept informed of when it was shipped and delivered plus receive a call from him once I could come in. Great team and super helpful! Would continue to use this store in the future.

Miguel c listens, is patient and knowledgeable. Reward this man he is a value to your company. Us old farts appreciate young people that validate us. Ive lost some hearing so his attention is noticed.

I dont normal do reviews but Im compelled to right a wrong ....reading the most recent reviews I saw one which is SO one sided, negative, unkind and not at all the treatment I have received from this location. I have been doing business with this group for several years and each and EVERY time I have been, in they have been professional and wonderful no matter how busy they are. I have dealt with Cameron twice and he has been outstanding, personable and professional. Dont hesitate to do business with them - you will not be disappointed.

Went here about a month ago with my sister to look at getting a new phone and provider. It was really just supposed to be a quick look and the place was packed. Barely had to wait though and Javious was so super helpful! He went over different phones and options. They had a great deal of buy one get one for the iphone 11 and that is what we got! I have never had an iphone before and I cannot say enough how awesome he was in setting up my phone and transferring my contacts! I highly recommend them!!!

July, 2019 - My old Notebook II finally died and I strolled into the Verizon Store on Ramon Rd in Palm Springs and was met by Kevin B who kindly explained the ins and outs of various phones. I made a selection based on what Kevin told me would be the best fit for my use and I have to say, I am very happy with his recommendations.Kevin was extremely knowledgeable and a real pleasure to work with on such a daunting experience as buying a new phone. I left the store fully informed as to what I purchased, how much and the payment options.His time and energy are greatly appreciated and I wish him the best of luck living in his new home in Palm Springs!Laurie ScullyModMansions

We walked in the door upset with phone not working properly. Jesse was very patient with us. He listened and offered us an excellent solution. His knowledge of the products was outstanding and his personal service to our needs were great. We are happy we had the opportunity to do business with him and Verizon Wireless again. Thanks for making us satisfied customers.

Not really a verizon store, ( I didnt realize I hadnt finished this, FB does things their own way. ) I visited this store after spending a long time on phone, with Samsung, & Verizon. So why is it I can walk into a Verizon store and get my problems solved in Literally minutes. It seems the smaller independent stores care more about customers and solving issues, than the so-called IT special ists who are limited, in their knowledge and ability to communicate effectively and clearly 🤔. I will continue to go to Ramon Road store for my cellphone needs.❤🤍💙💦

Comments for Jesse at the Palm Springs store on Ramon.Jesse, you are fantastic. I have been with Verizon for many years here in the desert.. I have worked with agents at the store on Palm Canyon and in Rancho Mirage. By far, your professionalism, knowledge and explanation of that knowledge has been the best. Plus, you were able to develop a great rapport with me. Best of all, I did not feel pressured to purchase or rushed to complete my transaction. As a result, I really did want to give you my business. You are why I upgraded today and made the extra purchases. I will be returning to this store for all my future purchases and will call to see if you are working at that time. I could also tell your fellow agents really respect and like you. If I worked here, I would always seek you out for any advice to improve my sales and knowledge. All the best for your future. I know it will be bright!

Ive retailed here for a little under a year since switching from Sprint. Ive had nothing but excellent, informed service each time.Brett was extremely helpful as my sales person---knowledgable and personable. Veronica, Miguel, Javier, Jack, Thomas; to Cameron (store manager): all of these people deserve a raise and a pat on the back for their exemplary customer service. I will continue to shop here for as long as I am in the area and remain a Verizon customer.

Rey was extremely helpful to us today as we replaced my husbands stolen phone. A very pleasant and patient young man, Rey answered all of our questions about the new phone & helped retrieve contacts and other info we didnt know we had stored in the Cloud. He also explained some features of my old phone and even came out to the parking lot to sync both our phones to our new car. Thanks, Rey!

We needed to upgrade our phones so I called GoWireless and spoke to Emmanuel Ayala. He was extremely professional on the phone so we made an appointment with him. He spent about 2 hours with us helping us with the data transfer, showing us all of the accessories and getting both of our new phones set up. He was a true professional and would highly recommend him!

Thought I had cracked my phone screen but Adrian said, No, its your screen protector! Great news for me! I purchased a new screen protector & he replaced the cracked one while I waited. Customer service was awesome, thanks so much!

Richard Leon was, by far, the most professional and helpful representative I have encountered during my time as being a loyal Verizon Wireless customer. All of my technical needs were fully satisfied in a timely and superiorly efficient fashion. I would highly recommend anyone having issues with their Verizon wireless services to ask for Richard Leon, his problem solving abilities will not disappoint. I will be returning to see him for all of my future issues or upgrades with the enthusiasm of knowing I will be taken care of with the highest quality of customer service, plus, his smile is a huge bonus!

Miguel helped me with all my questions and answered all of them. He is extremely knowledgeable. He has a great personality. Awesome guy to work with.

Miguel was absolutely wonderful. He helped me with so many details to the new phone, and since Im not real technically inclined, it was a great benefit to get all of this wonderful information. I would highly recommend Miguel again to my friends or family members.

I walked in with my grandparents, ready to translate for them, since they did not speak English, and Gustavo was ready to attend us and he was very helpful by speaking Spanish to us! With that, he helped us update their plan, and he was able to save them some money even with purchasing a new phone. He was very specific in explaining all the details of the new plan and the changes in the bill. He saved my grandparents a lot of hassle! They wont need me as a translator anymore, Gustavo is great, he knows his stuff!

My son and I have been customers at this store for about 5 years and the service is always very professional and efficient.I needed to upgrade and the service rep. DJ GARZA couldnt of been more polite and helpful. The phone I wanted wasnt available for a few days, so he offered to stop by another store and pick one up so I could have it the next day !Sure enough stopped by after work, and phone was even nicer than I thought. CUSTOMER SERVICE and BEYOND !!

Cameron was great to work with. I got there right as they opened and he gracefully walked me through the painful lesson of replacing the phone i destroyed in the hot tub....ugh. Yes, we talked about the rice trick, etc., but the phone was dead. He managed to save most everything, get me up and running with the new S8 and transferred all my stuff over. He even went to my car to setup my Parrot blue tooth hands free device. Great store. Great help.

Professional, friendly, and courteous; you guys made my day after two days of having frozen iPhone that not even apple support or geek guys at best buy could fix. And all on the worst rainfall day of the decade! Thanks so much; Im fortunate that youre so close to my condo.

Bryan B. Gave us the most Patient and amazing service to purchase some new phones. He explained everything so thoroughly, set Everything up, we left the store in total confidence. Thank you

Just purchased my iPhone6 from this store and had an exception experience. Daniel waited on me, as he did two years ago, and once again it was a most positive experience. He is not only very knowledgeable but also friendly and very personable. I highly recommend getting your phone needs from this store.

The store manager was great...he fixed our issue promptly.

Such amazing talent! Every time Ive gone in and asked for help, and thats a lot, I have been out of the place in no time, having had even the weirdest problems fixed, and having received an excellent troubleshooting education. The best staff!

Miguel was so patient with me. He answered all my questions and concerns. Awesome service. He needs a raise and bring him food immediately b4 he passes out from assisting me with my passwords.5 stars all the way!!!!

Miguel was very helpful came in with a past products and he helped me sort out the warranty. He also got me set up with HIM that Im excited to use!

Amy is friendly and very knowledgeable... great addition to the team!

Garrett was the most knowledgeable and most patient Verizon rep at the Ramon store. I really appreciated his help.

I had my phone replaced at took GoWireless on RamonI got Adrian as my reps and we spent quite a bit of time together downloading the data from my other phone and he spent two or 3 hours with me. He was very helpful, knew exactly what I needed to have done and where to find things that were on my old phone and put them on my new phoneI was very pleased with his service and I would recommend him

Excellent service ~ I will return, thank you

Arturo was very helpful, courteous and polite. I would recommend anyone who needs assistance on their phone at this Verizon to ask for you.

I received excellent service! Could not be happier. Both Cameron and Ricky were incredibly helpful and knowledgeable. It was a pleasure doing business with them!

Miguel was really great today made me feel important and really showed me how the iPhone 10 worked and operated. Job well done Miguel thanks.Rickey Bell

Just a few words . Great service, helpful miguel was the best. he make my day .. thanks for all. Thanks again!!

Garret was great. He helped us set up two new phones.

Good service very knowledgeable associates

Id been thinking about getting a new iPhone for a while and kept putting it off, but then my old phone died. I needed a new one and had done some research, but I mistakenly thought my old phone had more storage than it had. Thus, I thought Id wanted w/256GB worth of storage in my new one, but Cameron, the manager, who was my salesperson, walked me through how 128GB would probably fulfill my needs - which would mean a lesser sale for him. Then, it turned out, they didnt have the color I wanted, so he drove to a nearby store and brought back the one I wanted. He was friendly without being obsequious, helpful without being condescending, eager to make a sale without being pushy. The other salespeople as well, from the conversations I overheard, carried out their transactions in that same spirit. I ended up buying my OtterBox from them, rather than from Amazon, just to give them a little extra business. Im old and grouchy and generally a complainer - but the only thing I can complain about here was that it left me with nothing to complain about.

Gustavo at Verizon is Awesome!!!! I called in a panic because I lost my phone. Gustavo invited me to come in to the store to go over my options. I have to say Gustavo made my visit great, he quickly had options for me and made the transition smooth. Give this kid a raise! Thanks

Im a repeat customer for the last five or six years good service good selection read the contracts carefully

Extra extra sincere is was and is always provided by this Verizon. Associated are well trained and couteous. I a gent with 16 plus years of a customer thank you n your company,

Service was outstanding and transfer of phone applications fast and easy.

.Thank you so much too Garrett at Verizon for all your help in palm Springs your service was excellent

Miguel is very helpful, good customer service and I will recommend friends to see him if they need a new phone. Great customer service.

They were rude. Didnt acknowledge me when they saw me coming in. Not even a hi. So, I walk out.

I truly hate going into this store, its filled with high-pressure sales and the information they provide its not always true regarding phones. I prefer to deal with Verizons customer service department vs going to the store.

I have to compliment Jesse H. He was VERY helpful and went out of his way to help me. He is knowledgeable, thoughtful and great to work with! Go in and see him.

This place is fabulous!Cameron is wonderful. He spent so much time with us. Much better customer service that the Verizon store in Rancho Mirage .Love these guys.

I purchased a phone and insurance from this company. Had the worst experience with this company. Bad customer service and have less pushy sales people at used car lots. They do not care about the customers at all only about making sales. They also lie. Was there told when I purchased this insurance that it covers the glass. What they fail to tell you is it covers the little protective glass they put on your phone. Not your phone at all. They basically sell you an after market insurance that covers protection for a piece of glass not your phone. Buyers be aware. Scam artists was also told that if the glass breaks its free to get repaired. It’s not there is a copay. I was also told that they would send someone out to me to fix it. But tried to make a claim and found that I will have to mail it out and wait. Was lied to by this company to make sales at the customers expense avoid at all costs

Yoav is awesome

There are always lines and very long wait times. Dont go to this store if you are on a time schedule. You will not get in and out in a timely manner.When you walk in the store you will see a very large seating area, you will sign in, sit down and wait a half hour or more before being seen. Dont bother if you have a simple problem or a quick question, unless you bring a cup of coffee and/or bring something to eat while you wait. Hopefully all of their stores are not this poorly organized or unprepared/understaffed to attend to a handful of customers.

Great customer support, very helpful and friendly. Fast paced and EXCELLENT . And great help from miguel. Very cool guy . Check it out !

Officer,Adrian for the forth time fixed my phone issues. He is very professional, courteous, efficient and kind. He is an asset and a keeper.

Omar was able to solve an ongoing issue that customer service and other staff couldnt. Be asked the right questions, Listened and actually thought outside the box to get the job done with a solid and workable solution to my international needs when travelling in the US.

This should be ZERO STARS; Heres why. I never had no problems as a Verizon customer and this store was the closest to me and wanted to buy a new phone.I went in at 6:05 signed in; meanwhile their were two guys on the floor helping two homeless people a total of five in store that I saw; So I waited until they left and to be called upon. Meanwhile the couple left 6:10 pm; then i waited to be called on, meanwhile they did not ask or give a jester of any means to acknowledge me; they just had a conversation between themselves >Jonathan and Justin

I found Garrett to be very courteous, knowledgeable, and informative and has restored my confidence in Verizon.

*Awesome! - Cameron is a Super Cool, Professional, Kind, Patient, Polite, and just all around, Nice Guy... Always Helpful, and Super Smart too. Thanks too all of the rest of the employees as well. This is The ONLY store we go to.

I was tired of the last phone company I was with so I went to Verizon in Palm Springs where I met Miguel who was very knowledgeable and professional. If you want great service go see Miguel.

Very very helpful. Kind too. Didnt mind silly questions! Quick service which is always great!

Came in the afternoon and talked to Justin,had a real good experience.He spent about 4 hrs. With usexplaing everything about the new phone. I would recommend him to anyone. Good job,big thumbs ☝👍👍👍👍

John helped me with my phone. He was awesome! Thank you love this location! Always fast and painless!

Wonderful customer service. Thank you Joshua T. for helping me protect my phone.

Soooo helpful and knowledgeable. He really listens. So grateful for his help.

As always the customer service at GoWireless Palm Springs was outstanding. The issues with my device were complicated, but each employee I dealt with was professional, helpful and extremely courteous. They had to call on Verizon technical support, however, they worked it through and all issues were resolved.

Josh in Palm Springs went above and beyond what you would expect from a retail phone store. I highly recommend Verizon Palm Springs and specifically josh to any one looking for a phone!

Go wireless. Is the name of this place. Buyer beware. They are very low on inventory they will sell you what they have in stock which is junk. I bought Samsung A50. It malfunctioned several times so I brought it back for a Exchange. They had nothing in stock literally. So I had to get a refund .I paid with my Visa debit card. They insisted that they credit back my card. It has been 5 days and I have not received the money back in my account. Either theyre processor or they are holding my funds. I am beyond mad about this. My advice is to buy from a direct corporate Verizon store. They are not.

I bought a prepaidcard and the People by Verizon Palm Springs changed the simlock from my german Card....

Tania was very helpful to my mom. She was able to explain the bill. Very happy with her customer service.

They are the best very helpful and knowledgeable

Excellent staff with extraordinary customer service skills. If youre a Verizon customer in need of assistance with your services or devices then stop by to see Savanna, Miguel, or David and they can more than hook you up with all of your Verizon needs. Thanks again for everything guys.

Struggling with syncing my smartphone. Jesse & Cameron were,awesome. Super helpful & really patient, and best of all, Im back in business!