Stopped in with my pup 🐶 and got what we needed. Called ahead to make sure the store was dog friendly and verify where the items I needed were located. Man on the phone was helpful. Female working in the garden center unloading plants was lovely she complimented my dog Alba and asked if she could pet her. Alba didnt mind she was too preoccupied with all the new smells. We checked out inside because the outside cashier had a line. The cashier inside was really nice he also asked if he could pet Alba. She was interested in all the smells that I dont think she even noticed she was being pet. We had a nice stop and will probably make another stop in the near future. Thank you for keeping the store clean and for people keeping their distance best they can.

Lowes store with ever kind of part or tool you need to do a job around the house. The nursery has the best plants anywhere to brighten up your garden.

Monday morning I stopped in to buy some paint. The whole transaction went smoothly. I didn’t get the name of the female associate who helped me, but she was a petite blonde with big blue eyes. She was very helpful & thorough, I’m most grateful. Cody & Joe were also quite helpful, in fact Joe showed me an even better enamel than what I was requested to buy. Thank you all so much, my kitchen is really starting to look great. I’ll be back for more paint next month when I do my living room.

Wow! I use to be so excited about going to the garden area of Lowe’s … but not today! Either way everyone is on vacation, gave up, or no management is not to be found …yuck!

Installation date 6/2/21 installer came hour late. Took 3 1/2 hours to install. Gave a tip even though he was mad late because I appreciated the hot water I THOUGHT I was going to enjoy. Its now June 5th still no hot water lol unreal! Ive called and called I was told the day after install they have noone they would try and squeeze me in. Thats never happened received a call this morning was promised a 3pm to 5pm slot. I been on hold for 15 minutes because guess what noone came or called. My contract is with Lowes they out sourced with Florida energy water and air the service is terrible. But my contract is with Lowes. So ill release payment when im

Bought a dishwasher & side-by-side refrigerator. Store staff was fast & helpful. Prices were good. Opening a credit card gave me 12 months 0% Interest if paid in full. Delivery of both was excellent in scheduling, communication & actual delivery.

Carpet from Lowes & Legacy Flooring - Nightmare, READ THIS BEFORE BUYING FLOORING FROM PALM COAST LOWESThis is how Legacy Flooring/Lowes left my house after waiting months for carpet to be installed (after prepaying of course) . I NEVER RECEIVED ANY phone calls from Legacy to help me with the situation they just left with no next steps. NOT ONE CALL from Lowes... I had to call them and ask for help and I am still waiting for calls back. I am so deeply disappointed with Lowes, I never ever expected this from them. Now I am living with my carpet gone, the house a mess because no furniture was ever moved back. No carpet installed. Just waiting and hoping this will be addressedUpdate.... April 25th and they still have not come and picked up this defective carpet!!! For your own mental health, avoid Legacy Flooring (Lowe’s Flooring). My house is still a mess and I have had 3 no shows from Legacy.Update ....April 29th. After 4 no-shows from Legacy Flooring to pick it up, then another mishap with Lowe’s they finally picked up the defective carpet. I had to get it out of the rooms it was laying in myself and get it to the garage. Never Again, Lowe’s has lost a regular customer, although I don’t think they care about the anyway.

Its always a great customer service oriented staff place.

Charley helped us find the best led lights in the garage, he is helpful, friendly and very knowledgeable. The next night we went back for some shelves and a toolbox and he helped us. He helped load everything! Great guy! We also met Kaila, super great employees at this location!

Not a bad store... definitely geared more towards the homeowner rather than towards the worker like Home Depot. The employees were very nice either way

First time there and can I tell you how pleasant a visit I had?! The staff were so helpful and kind. From asking for help in the aisle to checking out, everyone was nice! The shelves were stocked with plenty of product! I dont think I will be going back to Home Depot! 🤷‍♀️

Normally I have had good experiences in the garden center, but this morning, no one would pick up the phone to answer a question. Even had customer service page an employee in the nursery area but no pick up still and got disconnected twice. Must be very short on staff. They are usually very helpful when you go there in person.

Horrible management and even worst employees! So much money we spent here every week because we remodeling our house and every time I end up going home ready to cry 😢. I wish we have more choices and someone important read this poat.

I love Lowes, most of my retirement income is spent here. The store is clean and well organized. It usually has everything I need. My wife loves the garden shop. Me, Im more into the tools. You know how it is.

Purchased 6 appliances Ben was great he helped me wwpl to find the right ones and did not rush me.Dpug also very helpful on hos day off when I had questions after indtslll. Its a pleasure to have good customer service

Im repainting my house and was stuck on difference of grey colors. I had amazing help by DREW. He helped me by making paint samples then Assistance with what grey color would dry darker and more tinted blue or not. Was an awesome employee!

I tell you that Lowes store is fantastic very helpful and knowledgeable people and the store has so much and very clean. Waaaaay better than Home Depot. 👍😀

Ive been shopping at Lowes for 20 years, this was the first time I was not greeted by 1 single employee. No one said hello, welcome or even can i help you find something, yet at least 5 or 6 employees walked right by my wife and I. Wont be going back.

Always great service here. Yesterday I bought a tree there and the workers there were extremely friendly and gave me great advice on how to plant and feed. One of the young guys offered to help me load it in the truck as it was very heavy. Thank you all so much

DONT EVER BUY FROM THIS USELESS OUTFIT! WE PAID $1800.00 FOR A REFRIGERATOR AND PAID EXTRA FOR THEM TO MOVE THE EXISTING REFRIGERATOR ACROSS THE HALLWAY TO THE LAUNDRY ROOM AND HAUL OFF THE OLD REFRIGERATOR. WHEN THE DELIVERY COMPANY GETS HERE, THEY TELL US THEY DONT DO THAT. THEY DONT BOTHER TO TELL ME THAT UNTIL I HAVE UNLOADED BOTH REFRIGERATORS AND FREEZERS. THEN WHEN I CALL FOR A MANAGER AT LOWES AFTER BEING DISCONNCTED THREE TIMES, A WOMAN NAMED ROBIN, CLAIMING SHE WAS A MANAGER, TOLD ME THE REFRIGERATOR WAS OUT OF ORLANDO SO I NEEDED TO CALL THEM. I TOLD HER WE BOUGHT IT IN PALM COAST AND I WASNT CALLING ANYBODY SO THEY COULD STUFF THE SALE AND GIVE MY MONEY BACK!

I try to get a dicount From my huband service record he passed away 2 years ago but they wouldnt let me They said they give discount to service men in there store Dont still do that? Patricia James

Lowes was awesome as usualHad just what I needed at a nice price

Shopped in the Garden Center. Many beautiful flowers, plants and pots. I bought all three. Cashier efficient and friendly.

My name is Lynn Salcedo. Absolutely terrible customer service. Ordered 5 appliances on February 3rd and only received three. When you ask for the ordering manager you cant get one if you ordered online. Its like these employees are in the backroom smoking pot or something. Nobody can track my order, spoke to three different people and got three different timelines. Ending up ordering from Home Depot. Highly recommend you do the same.

Unfortunately its not their fault that people dont want to work and theyre low on staff but I suggested maybe they should have a kiosk at the front of the store so people can look up a particular item they may be looking for and can find what aisle its in. Because theres always people to before to ask for help, its a good store

Palm Coast Lowes is so much nicer than St Augustine. Bigger, brighter, friendlier, more helpful

I LOVE this stores pro desk associates and the cashiers. Bruce and Chris are my lifesavers. Always willing to go that extra mile to help me out. Diana the cashier is truly a 5 star employee. She helped me while on her lunch break. Not a lot of associates would do that. She is a gem. These three always make sure Im happy and make sure I leave the store smiling. Keep up the good work!!

They been riding the Covid wave way to long, poor customer service and nothing in stock when you need it. Considering these stores have been killing it the last year while small business drowns,you would think they could do better at inventory and customer service. Oh and they NEVER answer the phone in individual departments.

Disappointed today that they still had not put their grills on sale for the Memorial Day weekend. We may look again before the weekend but if not, we checked and Home Depot has had theirs on sale for a week. I prefer Lowes because I have a Lowes charge card that gives me a little discount. But if they dont want to put their grills on sale, we will be going to HD Friday.

I bought a Range on 9-27-20. It was delivered damaged. It was smashed up in front and back. I was told it would be reordered and received on 11-2-20. I thought this was a long time to get another one? I called the store in P. C. Fla. where I purchased today on 11-3-20. I finally made contact with this store after 2 hangups and listening to 5 calls just music. I guess the eighth call I was lucky. I somehow got a supervisor. Image that? She checks and says Ranges are in stock. I ask why no one called for a re-delivery? She says does not know. Then says, I can get it to you on 11-4-20. I figure I might get it or may not? Very poor management there.

Large store and many friendly staff willing to help. A bit busy on the weekend. Great power tools assortment. Great experience every time.

Very clean and organized. Staft very helpful

A big thank you to Head Cashier Melissa. After 3 weeks, multiple phone calls to Lowes Corporate, multiple calls and emails to Estes Trucking and multiple texts to Blue Streak Couriers, my patio dining table ordered online still couldnt be located. I went to the store out of frustration and Melissa jumped through hoops to correct the situation. If not for her, this wouldve been a totally different review.

Amanda was the best. Knew her stuff and a great asset to Lowes.

Enjoy shopping at Lowes. Dont go any where else.

Lowes is the best! A mistake was made with the mix of my semi transparent concrete stain. It wasnt even close to the color l ordered but, the color did look good with my pavers. Lowes did the impossible. They matched the color of a semi transparent stain. I was able to complete the job without ruining my patio. I am lucky to have a store close by that cares about their customers enough to get it right. Thank you to the Manager, Ben and the paint department.

A nice place to shop very helpful people reasonable prices.

Very clean store, very helpful and friendly staff.

Customer service is absolutely the worst!!

The commercials for Lowe’s just are not true. The local Palm coast location is well, simply horrible. Firstly they charge you to come for an estimate for installations. Only problem is I have been waiting two weeks and not. Text, no email, no phone call. I will never again go back to Lowe’s. They immediately blamed corporate and gave a weak excuse. I asked for my refund which required a hell of a lot more I info than when they charged me over the phone. It’s emabarrasing as to the staffing in Palm Coast. I will never waste my time again on your premises! Home Depot will surely take the lion share of the market here, and they are only slightly better! Omg what a catalog store! The

The BEST big box hardware, nursery and appliance store in Palm Coast, who support our Veterans.

Lowes or home depot? I say both. They each sell just about the same items and it comes down to return policy, customer service, quality and price. I put price last because if you have a bad return policy and customer service. You know what will happen when you buy a cheap product. Youre stuck with it. Lowes has always been a good place to shopI still prefer the home depot. Its like Coke or Pepsi, usually you have a fave!

Imagine trying to call a store all morning long and being on hold for over 2 hours. Even hung up and called back. horrible experience

We have purchased all of our major appliances since we moved to Palm Coast in 2003 from Lowes. Always have had excellent service.

I was disappointed that they sell you paint samples but when you take back the colors you dont want Lowes will not take back the samples to dispose of. So its up to you to throw out.

Hope everyone who is thinking about getting flooring installed by Lowe’s and Legacy Flooring sees this and backs out immediately I wish I did. March 25th I purchased and prepared for $3K worth of laminate flooring and labor to be installed through Lowe’s which was 3 bedrooms and two closets carpet removal. Was not informed that some products were back ordered and that ultimately took 2+ weeks to arrive and I only found that out when I called Lowe’s for some kind of update on when I’d be able to schedule the install. Never got any courtesy calls or updates. Once I had all materials I was contacted by Trina with legacy to schedule install. Monday April 19th 8am-10am was the expected date and time. Monday April 19th 9am I get a call stating the installer had a family emergency and would need to be rescheduled Wednesday April 21st. Mind you I had already moved all my furniture by myself which is fine I signed up for that but I expected the job to be done the day it was scheduled. I called back and spoke to Kim after an hour on hold and stated it had to be Tuesday April 20th as there must be other employees she agreed apologized and told me that it would be no problem after speaking to the scheduling department they would be at my house between 8am-10am. I contacted Lowe’s as well Monday because I’m unsatisfied with the customer service I was receiving they told me they’d speak to district manager and get back to me, surprise never was called back. I let it go, it was rescheduled when I wanted and I’d finally have my new floors. Wrong again, Tuesday April 20th 10am, no call, no installers. I sit on hold for another hour and spoke to Casey asking where is the installers she slips and says “why does it say THURSDAY?” I am now enraged and ask for a manager, she apologizes and says she will look into this further and get a manager. She comes back close to 30 minutes later saying there was a miscommunication the installer is in north Jacksonville he had another job!! Manager Caroline does call, and I get the basic runaround customer service, we are so sorry, miscommunication, he will be there as soon as possible and will be completed today, he is amazing and will take care of me. Ernest the installer does call and he was 30 minutes away. I call Lowe’s and speak to a manager robin to get some kind of customer service to let her know how awful this experience has been she too went around in circles stating they contract through the third party and “it’s Lowe’s but not Lowe’s” please tell me how that is acceptable? Installer arrives around 11:30 and was told multiple times by legacy flooring that “a crew” will be doing this, Ernest shows up by himself!!!! One man to do three decent size bedrooms. He tells me he was already doing two other jobs and they called him frantically to come to my home to get the job completed. Ernest seems to be a nice enough guy and just as confused and frustrated as myself. He tells me he is hoping to get it all finished by 5-6pm. I have three small children and they get out of school at 4pm. I expected a crew latest 10am and assumed yea maybe it’ll take 6 hours before my children come home. But one man to do a perfect job starting at noon?? I was told it by Lowe’s that it’s out of Lowe’s hands but they could TRY!! I called legacy back to speak to Caroline because I’m sorry, getting one employee to rush here and get my flooring done which was already promised for the day prior just isn’t enough for me especially with me having to make all kinds of phone calls and fight for me to get what I paid thousands of dollars to have the least they could do is give me some money back. Spoke to Lisa and she put me on hold for 20 minutes trying to reach Caroline, came back, asked if there was anything she could doI re explained my story AGAIN just to be told Ernest is a great worker and I will be satisfied!!! Call me crazy but worst customer service ever don’t just back out RUN AND FIND SOMEONE ELSE TO DO YOUR FLOORING. All the bad reviews are spot on to what these companies are about.

I love Lowes, I go to the garden center at least once a week where everyone is great especially Bob and they have the best prices and wide variety of plants. I also bought a fridge there and love that too and the carpet/flooring dept. Is great as well and has great customer service, I forget the guys name in flooring but he has a strong Boston accent he is very knowledgeable and is cool to work with. Love lowes!

Well organized store and helpful workers. 👍

Horrible customer service in garden area. Dude outside where I went to load my pavers knew I was coming for them but chose to walk away and leave his relief to deal with me when I pulled up. Of course he had no clue where my pavers was and chose to send me back into hunt it down instead of going to find them. I had to park again, walk back in to see cashier who had me pull up st entrance to pick up. This prompted everyone to honk at me for being in the way. Cashier, older white lady, just brings it out for me on hand truck to load all my heavy pavers by myself. Clueless dude at the outside pickup area had no customers and just sat on some bags watching me. The communication amongst them is horrible. They say theyre busy but no one was with customers. Just lazy and dont care about their jobs.

Got everything I needed. Had ask an associate for a particular item I needed after using the Lowes app had me go to two locations the item was listed and STILL didnt find it. Apparently the location had not been updated.

Ordered a stove and got one badly dented on both front sides. Told the delivery men I didnt want it they left it here anyways and told me to call lowes. I talked to lowes and they said they told me call delivery. They said they would get me another one. When the day came for the new delivery noone showed up. I called lowes store and they told me to call delivery. Delvery is telling me to call lowes now. No one will take the stove back or answer calls.

Thanks for all the great employees you have working here. Great job everyone.

Very polite customer services.

I purchased a $2,000 front door with installation services, I enjoyed dealing with the representative George Baroody but things went south fast, I expected the door in early Nov, got a call from installation asking how the install went, I told her the door hasnt been installed yet?? Then I received a call that the door came in from the manufacturer incorrectly and had to wait another 4 weeks, when the door arrived I got a call to set up install, the installer arrived and they were supposed to put on 4 new door hinges because when the came to measure everything they said the old ones would not work, well he installed the new door with the old hinges, nobody said anything, I paid $34.00 for new hinges, I called the rep George told him what happened and was told the door would be fine with the old hinges, I then asked for a credit for the new ones not used, well they said I had to come in the store to get my credit, really!! during these times you cant credit the card used through the entire purchase, well I go in and magically the credit goes through without me bringing the card to the store. Im leaving this poor review because I felt like the communication was very poor and the fact that the installer did not tell me about the hinge problem, I had to proactively seek a credit and nobody really steeped up to say sorry we screwed this up

Never any issies

Purchased appliances from the very first experience everything went wrong. The order was deleted had to return to have items added back. We scheduled delivery and installation of the microwave. When the installers showed up to install microwave it was done incorrectly and they broke the microwave I know have 2 extra holes in my cabinet. Lowe’s ordered a new one immediately and scheduled the install for Friday and they never showed up so I had to go get the microwave and install myself. The store refunded me the install fee and gave me a credit of $500 everything was fixed and fine. Then the delivery of the other 3 appliances was scheduled between 12-2 Lowe’s shows up at 10:30 am I told them I am 15 mins down the road I ll be right there they told me they couldn’t wait any longer. They said we can put in your garage since you have a keypad. I was not comfortable with that idea. I was told that if I don’t then they were leaving with the items I paid for. They forced me to give them my security code to my house. They left the items in my garage in the process they broke my sons fishing poles and damaged the fridge. I have received payment for the broken fishing poles just today. However Lowe’s is playing games and does not want to work out a reasonable deal. They offered to refund the price of the fridge but then they said that was meant for another customer and should never have been offered to me. At this point they should refund the entire transaction. My home and privacy was violated by Lowe’s in palm coast Florida.

Ben was extremely helpful. Assisted us in choosing major appliances. Returned two days after transaction with questions and he remembered us/ Great customer service representative Lowes even after the purchase was completed.

Dont buy anything that cost a decent amount of money you will have problems returning it they will only want to give you store credit

Doug in the appliances section is AWESOME. He knows what hes doing & knows the products he is selling. Very personable man too. Hes a real credit to Lowes

Great accurate and courteous Curbside Service. We really appreciate Lowes

The absolute worse customer service. Plenty of employees walking around but no one wants to help. Never coming back here, Home Depot from now on only!

Was trying to find chemicals to clean the brown rust stains off my vinyl fence & they didnt have a good selection

I think they have gotten rid of the button you pushed to call for assistance. Its hard to find anyone to answer a question but if you do they are very helpful.

Excellent selection of quality home improvement and construction related products. Better quality than Home Depot and better selection than Ace.

They get no stars the worst experience Ive ever had

We had a horrible experience shopping at Home Depot. We’ve used Lowe’s exclusively ever since. They’re great folks here & very helpful!

Fast delivery to our truck waiting behind the store

Masks are not required anywhere around here. Google is trying to scare everyone and keep this mask thing going for political, partisan reasons.

This is the worst store for customer service. Employees walk around like zombies, never anyone to help. Its just sooo bad

Whats not to love about Lowes? Lowes has a great variety of things.

I found the staff and in particularly the counter people very helpful and thorough.

Very little help. Sold me something that I didnt need.

Wanted a heavy duty stiff bristle broom to sweep the lanai and found the perfect one

Great deals and prices.

Lowes is a great place if you have an old house you need to fix, update, or anything you wish. I like it a little better than Home Depot Lowes seems to have better shelf organization for viewing my opinion. Only.

I love lows, everybody seems to be happy motivating around I know theyre low staffed which is not pleasant its been that way since the 1st crash in 2008 they are really needing to fix that ASAP I know theyre losing a lot of business with a lot of other online businesses to pick up their slack. Employees seem overworked and exhausted but very helpful but probably need a raise. Im sure there is a lot of turn over, but the employees do seem to be well trained.

The staff were super helpful and the store had what I needed.

The price for refrigerators are too high.Plus not all of them have price tag on it.So when i went to the cashbox i was extremly unsupriced by that fact that it is twice as expensive as it is.

I really like Lowes. They offer 10% discount for Vets, has save me lots of money.

This store really needs to work on their curbside pick up, I had to call 4 times and still no one answered the phone, when I gave up and started to walk inside I thought lets try again just as I was walking in the door someone actually answered the phone. Still took another 10-15 minutes to get my one bag of BBQ pellets.I may continue to use this store for future purchases but it will be a last resort to use curbside again

Every store in town r moving all their stuff around cant find anything. Other wise I found one of the two things I went in fir. Had 2 very nice gentlemen try n help me.

Cannot get the right kind of help on helping with dealing with things that you need to know to replacing need help in isles not there people walking all around the place but nobody to help

Large selection of building supplies. Hard to find someone to help that actually can answer ones questions

Always the top of their game.

We bought a washer & dryer at this store. The clerk arranged for delivery, 8 days later, ok we agreed to patiently, and wait. The day came, 9/17/20, and we were told the appliances will be delivered between 2:45 and 5:45. Ok so we wait. 5:45 came, no appliances and no phone calls. So we call to find out what happened. The gentleman answers and says, they have up to 6:45 to deliver and to wait. Ok Now 6: 45 comes and no appliances and no phone calls, when. So we call again and get Customer Service, and the young lady says, you are on the list for delivery and you have to wait. So I say to her, can you tell me when it will be or get in touch with the truck to find out what is going on. She says, this is a 3rd party delivery service and she has no way to know where they are, but she was kind enough to say I will try to find out for you. Unfortunately, she was not able and our recourse is to wait til 8pm maybe theyll show up. Now, I would like the CEOs to know that this is no way to treat paying customers. Your store, as a 1st party took my payment for the appliances and it seems that thats were your responsibility to the paying customer ends. You employ 3rd party delivery people who DONT care for your customers and the integrity of your business. Worst of all, you as a business relying on satisfied customers, have no way to check with the truck to inform the customer of the delay in delivery. Are you that independent that reputation does not mean anything to you? Plain to see, we are disappointed in your service and the way you respect your customers. I guess you are so independent that you dont care if thr customers patronize your stores. The only nice person was the lady fr Customer Service, Annette. Now its 7: 55 and no delivery and nobody cared to call us. You like the money but you dont care for your reputation. We will not be your advocates for the store. The management should retrain their employees and CEO should retrain the management. Otherwise, watch your demise.

The store is a disaster all the time.

Employees were all super helpful. We found everything we needed.

Lousy customer service..No one seems to know anything here....

Super helpful efforts l employees. Helped me to find exactly what I was looking for and even helped with my design process.

Good place helpful and vet discount

Zack was very helpful and was the only worker in the store out of 12 workers here to ask me if I needed help.he helped me find everything thing I needed. All the workers I walked past were to busy talking to each other.

Great place 👌

Good product, but needs more customer service.

Went to purchase a new grill, but keft the store without one because I could not obtain any help from no one

Great people there and everything you need

Do you love long lines? Lowes in Palm Coast is ground zero!

How to return some items, customer service was awesome.Real friendly folks at this Palm Coast store..

Everyone showed knowledge and was helpfulIn my selection.

This Lowes is clean and well organized.

Order online and pickup or curbside. Best prices around.