Spencer is the absolute best!! he seriously made my day and is so funny. me and my sister left laughing out the door!! he was very helpful and made sure to hold the dog food i called about which was amazing. He needs a reward of some kind!! He also is very knowledgeable about products for flea and tick treatments!! THE BEST I WILL ALWAYS COME BACK FOR HIM!

Took my dog Winnie in to get groomed. The entire staff was so nice and they did a great job. She’s also scared of her own shadow but came out looking super happy.

Probably the nicest best staffed one Ive been to . Helpful staff

So far the best place in the area to find puppy pads.

Love the online app to see which locations have specific items in stock prepay n ready for Pick up super time saving 👍

The team over in the grooming department Rocks!! They alway treat Hon Solo and myself with the best service and good energy. I very much appreciate them making last minute appointments to bath my dirty mutt when he runs off into the mangroves and finds the worst smelling thing to roll in. Thank you all!!

Nice new clean shop. Helps adopt out cats from local shelters. Dog training classes. Good fish and reptile selection. Almost always has crickets. Rows and rows of pet foods, treats, toys,etc

Great layout. Helpful staff. Lots of choices for your pets.

Ive taken my 13 year old Labrador here twice now for a pedicure/nail grinding and have had a very good experience. The staff greeted us promptly, took my dog quickly and did a good job. I like walking around the store while they do her treatment, they are well stocked and I can usually find something to buy for my dog or cat (toys, treats or food) while Im waiting. Since my dog suffers with arthritis in her hip, the way they seem to handle her is very kind and shes not scared or nervous.

DO NOT GET YOUR DOG GROOMED HERE!! LISTEN TO THE REVIEWS!!The store itself is always well kept and always seems to have what we are looking for. This rating is for the grooming department. I have NOT been happy with the results of my dog getting groomed the past couple of times. I have a chocolate labradoodle who is trained very well, and is also very friendly and loves people. The most recent time I dropped him off (which was today) he was dodging his head away from the groomer (who hes been groomed by 3 times prior) when she was trying to pet him and he clearly didnt want to go with her (which has NEVER happened before). My dog LOVES getting pet so this was very odd behavior for him. He was running away from her as she tried to put on his leash, which he has also never done. We also had a very specific shave we wanted to have him all around shaved down short because its getting hotter outside. When we went to go pick him up she did not shave his ears or his tail which we made her aware we wanted shaved, which she never seems to do it when we bring him. We paid $100.00 for her not to listen to how we wanted him cut(which shes done the past couple of times)she doesnt listen and cuts him how she thinks will look good. Which isnt what we pay for. We have also been told to go to the vet to put him under anesthesia to cut his quiks in his nails because they are too long and its harder to cut. Who recommends putting a dog under unnecessary anesthesia so its easier for them to do their job that we are paying them for..? After getting home and examining his haircut we noticed he had a big cut on his ear that she didnt mention because she seems to conveniently go on break when we pick him up the past couple of times. Considering my dogs behavior and the cut on his ear we were not informed about I will NEVER get my dog groomed here again and I WILL make sure my family and friends know not to go here as well.

Curbside pickup worked like a charm

It was alot of fun. We went there for Teaks birthday. Brought her alot of dog toys.

Possibly the worst grooming experience Ive ever had. We took our seven-year-old Schnauzer in for a grooming and wash, we got call 4 hours later. They had half groomed him and didnt bother to wash him. So at the end of the day they sent him home saying he was too troublesome and the groomer got stressed out.Abismal!

The people who help you in this store in Palm Beach Gardens, are extremely courteous and helpful. Since we buy a large quantity of supplies, I think they are a little too expensive on accessories.

My go to place for pet supplies. The staff are great!

The groomers were awesome

Very friendly staff. Usually a little wait for fish attendant exellent groomers

Pets. Hamsters, cars and pups if theyre there. Buying for my pet Shadow. Pink Male Butterfly Beta.

Really nice store to shop and nice service.

Absolutely avoid this locations grooming salon at all costs! I had THE WORST experience with the most unprofessional and rude Salon Leader named Tina F. I have come to this location countless times since their opening last year and have never had a single issue or complaint from the person bathing my dog until now. My dog has zero aggression at home but only gets lots of anxiety whenever he goes to the groomer and tries to bite when his paws are touched. This new salon leader seemed to just force herself onto a completely new dog during the pre-bath assessment instead of taking her time to make my dog comfortable with a completely new stranger. Their previous salon leader, Marie, was the absolute best and knew how to handle dogs like this, big or small, and never ever complained at all about my dog. Unlike the new salon leader now, she got the job done. Tina was rude and unprofessional for the following reasons:When I picked up my dog and paid she told her assistant to give me a 10% discount. Surprised and happy, I asked why and she replied with Because your dog is a JERK and we dont want him back here again. How does PetSmart hire someone so nasty and rude!? She suggested I take my dog to a vet to get him sedated if I want him groomed and said my dog tried to eat her even though Ive taken my dog to this same location for MONTHS with no issues.She made me reschedule my appointment TWICE; once because she had corporate meetings even though online she had the time slot available and a second time because she told me I was an hour late and tried to BLAME the customer for not marking my calendar correctly instead of apologizing; even though I asked her for a later time than she suggested over the phone and repeated the appointment time to confirm: wasting my time!On top of everything she upcharged me on the flat-rate because my dog was difficult when Ive ALWAYS paid the same price in the many previous months I have gone to this location!This new salon leader was rude and unprofessional and definitely does NOT have a gentle approach with dogs who are nervous. I recommend taking your money elsewhere. Being a regular client, I am saddened to say I will never return to this location again.

Very helpful people.our first time here with our dogs for grooming..makes u a little nervous.. the girls were so nice to us, you can see they are dog lovers. I watched one of the groomers just loving on a little nervous dog to help calm it down. They did a wonderful job and the dogs loved them. They ask a lit of questions about the dogs before you start .I liked that caring a lot.thank you guys.very good prices with great caring service

Its a nice store. Plenty of pet related items and services. Scheduled a trim so will post after that happens too.

Groomers do care for your pets and do a great job. I have all 5 of my dogs go there for grooming. Also, they have curbside drop off and pick up

The store is always nice and clean. And easy to get ahold of someone for help in store or via phone. But last time I took my dog in to get groomed. I witnessed the groomer being a little rough while shaving another dog. The lady had her back to me and the other one gave her a weird look like customer is here youre being watched. Then not paying attention not to just my dog. But another dog choking itself on the leash while getting mine. I would expect the department next door with dog training to give some pointers. Or to train the grooming department on handling dogs. But maybe she wasnt having a good day. My dog was coughing like someone was tugging him on the leash for awhile. Its been couple days and this isnt that kennel cough noise :(. This isnt the first time either with him sounding like this while coming back. We have him on advanced leash training as well as off leash training. But it is the first time ive witnessed one of the ladies there be slightly rougher than I would like. Please be nicer to the dogs we also tip well. And my dog doesnt want to get into the car when its about that time to go get groomed/bathed as of past 6 months. I think its because of a recent couple experience at the Petsmart in Alton. We will continue to use only one of the ladies there instead of just anyone. Thank you

Outstanding customer service knowledgeable staff.

Thank you Spencer! You have a great employee that knows his stuff, if he is not manager, he should be. Thanks the blue nose pit, Roxie and her parents.

Kat is a fantastic groomer. He doesn’t like his feet touched and she was able to give him a great cut and trimmed his nails. Highly recommended.

The home of my pets crickets are good dont die that fast big store variety of options to choose between brands perfect dog threats rebate and specials always

Staff was extremely helpful and knowledgeable. Store very clean and neat, shelves stocked and plenty of options. Will definitely return!

Great selection. Good customer service.

Great staff, very friendly and caring to my dogs. Very happy with them, they will be our regular groomers now

These people are amazing! Everyone is absolutely amazing, especially Taylor. She helped me get everything I would need and more for my new cat, and even put the crate together for me! I will be back here for everything my cat will need!

On Friday I took my dog to PetSmart grooming salon off Donald Ross Rd and went with the first person available at 12:30pm bc his regular sweetheart of a groomer moved too far for us to take him to her.Tina was who the PetSmart app listed as the first available (later I learned that she is the new salon manager!). She called me about 9:30-9:45am to ask if I could bring him in at 10am bc she had a family emergency and needed to leave at 12:30pm.When I arrived just shortly after 10am, Tina was checking in another dog (typically the groomer doing the service checks their guest in themselves bc they have to do an assessment).We then went over the assessment with my dog. I expressed to her that he has an umbilical hernia and the matting is his tail was pretty bad and his sani areas needed TLC, we also discussed the length of “4”. She mentioned he had some “goop” in his eyes and I told her he likes to stick his face in something in the backyard (plus all dogs get tears).When I picked him up around 1pm, I paid for the $65 service and tipped $10cash in the little envelope they provide, inspected his body for hotspots, and walked out to the car. In the car I noticed his eye and immediately walked back in and the young lady who checked us out said, “uh oh! What’s wrong??” AS SOON AS she saw us. I spoke with Valeree, who is a manager. She called Banfield at Jupiter to let them know I was bringing him in. After his FOUR HOUR vet visit (he hates going there) it was determined he had what looked to be “cherry eye”. I spoke with Valeree over the phone after speaking with the vet and she didn’t seem to want to be very helpful. I asked for my money back and she asked if I wasn’t satisfied with the haircut. 🤯MY BABY WAS INJURED IN THEIR SALON!! It doesn’t matter if I’m satisfied with the haircut!!His eye DID NOT look like that before getting groomed! I even called his old groomer at her new location to double check if she’d ever noticed it before. She said no. Everyone is always so obsessed with his colored eyes and NO ONE has ever asked what happened to his eye prior to this visit!!I truly feel this is the result of someone who RUSHED bc she had two dogs to groom in basically two hours. This is completely unacceptable. I trusted Tina to take care of my fur baby and she hurt him!! I don’t know if his inner eye lid is ever going to go back in place.DO NOT TAKE YOUR BABIES HERE!!!!

They have it all..

Friendly and helpful staff, following vivid by wearing masks and clean store

Clean, very little selection of small animals to choose from at this time.

Every time I come here it is always so clean and well stocked. Also, the associate Oshane helped me pick out just the right fish for my aquarium. Great customer service!

My best friend and I came in to Adopt the kitten Sherlock after having dinner at Lynora’s. The worker Pam gave us a horrible experience by whispering under her breath and when we approached the manager krystal, Pam continued to talk badly about us. Just because we are not rich girls from Jupiter does not mean we are bad people to give an amazing home to Sherlock. Pam was racist, and discriminated us against buying anything from this store. I will never come back here because of Pam. I could have given Sherlock a great home but instead I was told to leave. Horrible experience I do not recommend anyone to this store.

This place is beautiful! They have perfectly stocked shelves and the animal enclosures are immaculate. The manager went out of her way to help us find our specialized dog food. Their rewards program is also better than Petco because they dont make you self load your rewards, its all done automatically at the register. This will be our new go to pet store for our dog, rabbit, guinea pig and fish!

Great donations to childrens hospital $5 donated a stuffed animal you chose. Great idea.

Nice new store but salt water tank items are basically a zero

Grooming Salon. I switched to this location when they first opened. The staff is wondeful, kind and really go above and beyond. My Bichon has anxiety and gets stressed easily but they make him feel comfortable and he always leaves with a smile. I want to thank you all for doing such a great job!!!

Excellent service.

Im always happy with PetSmart. Very friendly and helpful.

Hammys are adorable

They absolutely never answer the phone.

Great staff and lots of options for all pets.

Great selection of pet food and other supplies. Nice people too

My kids were thrown out of the store while trying to buy pet accessories for their dog in a very rude and offensive way. They were told to leave because it didn’t look that they had enough money to purchase anything. Interesting way to treat new customers when the store just opened and we were looking forward to it.

Clerk that answers the phone has zero idea of store services. When questioned about a service three other stores said they had; the girl states “I dunno”. “I think that’s Tampa”. Waste of time. Go elsewhere

No other place for my rotties. Just is what it is, always PetSmart!

Clean store, friendly staff.

Very clean store with helpful employees. I come here for all my pet needs because it is so clean and nice inside and out.

Love this Petsmart! The staff is very helpful

Go visit the orphaned animals here! All animals need love and TLC!

As I walked into this store at Alton, so nice, new and clean, I literally felt excitement! Lol. So many aisles spread open in front of me, luring me in!Whatever pet product is needed (at least for me), it is here. All sizes and styles of leashes and collers.Refrigerated pet food, and so many brands of bagged or canned food (they offer a price match guarantee on some items).Sales help is readily available, but not annoying.So much to choose from, I spent 20 minutes in the dog toy aisle (let it be said, I do suffer from indecisiveness...).The grooming and training centers are open. Banfield Vet center will not be in this Petsmart, as it will be a free-standing facility elsewhere.The live pets look healthy with clean habitats: mice, birds hamsters (awww, so cute!). So many fish! Speak with the store expert: Oshane as to care and selection of fish. I didnt come in for a fish, but my next visit, I bet I get a betta!

My dog loves this place 🐕

Always find what I need and super friendly!

Love the bowls

My Dog Jack looks so handsome

Great place for pets

Helpful staff

A Dog Food Paradise

Love the animals and staff

Everything your pet needs a d then some.

Wrong location gps

Very quiet very helpful

Good pet stuff

Not many people working here

Great service

Nice

Clean and new!

Professional store