I came here on August 3rd with a flat tire. When I called at 1:40, one of the sales guys (Marco) in the Service department told me it would take thirty minutes to replace the flat tire. So I arrived at 2pm and waited.I am still waiting and it is 4:30pm. Marco has gone home for the day already. A second service advisor has assisted, who was more informative and did not lie to my face about how long it would take. But I am nonetheless immensely unhappy.The lobby is nice. It has a vending machine, AV, etc. They also offer a shuttle to take you home and pick you up again for longer repairs (so you dont pay for your own Uber).But they may lie to your face about the ETA for repairs. I would not take them at their word and solicit other competitors before going here for a repair. There are no special Toyota-only tires.

Things were quiet and they were able to do a longer service (recall) than originally scheduled, and they offered me a ride home a little out of the regular range. So helpful.

When taking bumper off they scratch the light . They ask me for additional 1,000 for light

Antonio, in retail parts dept, really helped me out with all sorts of stuff for my Toyota Corolla. He was spot on as well with a key fob that wasnt working too well (2016). He took it apart, cleaned it, put in a new battery, programmed it, and did it super fast.IF you need ANYTHING for you Toyota you better go see Antonio !! No one else will help you better !!!!

Great service. Steve Burdeen is the service advisor to see. AMAZING customer service

The service I received here was OK. They did not plow snow in their parking lot, as I was leaving after the car service, I got stuck in their lot. I called and asked the customer service person for help, they sent a person who was ineffective at removing snow to get me out and left. When I called back- the service person said that I need to call my insurance to get a tow out of the snow pile in their parking lot! Luckily, I ran into some other nice helpful people who went over and beyond.

Buying a new car has never been easier! Our experience was top notch from the first time we walked in the door through the end purchase. Our salesman was very knowledgeableand professional. We worked with Mike Herbert in finance and he was extremely helpful and is a true expert. Our experience was very quick, and we were able to make a well-informed purchase, with no pressure to purchase anything unnecessary. I would highly recommend this car buying experience to everyone! Nice job, Arlington Toyota! We will certainly be back again!

This review is after 4 times service, 7/7/2021, for oil change took around 3 hr after many followup.very bad response from the service agent, we are busy wait for sometimeI AM NOT GOING TO SERVICE IN THIS CENTER...

They were most helpful and accommodating considering I came in very late to o hats off to service writer Jim Murchison

This dealership has gone above and beyond. Period. Way better than any other experience I have had with other stores. They sprayed, cleaned, etc. every possible thing they could - while I was watching - and did the service work without constantly asking me to spend more money. What was needed done, was done - friendly, thoughtful, and very courteous with my time. Absolutely recommend using this dealership for any brand of car.

Friendly and knowledgeable staff. Reasonable prices.

Had a very good experience in this Toyota, was running late for my appointment and they were still able to take me in. I was very impressed when I received my vehicle back sanitized and the social distancing standards in the waiting area were outstanding as well. Staff were very friendly, would definitely recommend this place.

Got my car fixed in a reasonable time

Super helpful and nice.

Get me right in and always treat me right.

This service department dangerously overinflated my tires on 23 Jan. 2020. Brought the car back today, 12 Mar. 2020, after it just handled real wobbly for too long, with drifting occurring on left turns. Yup, it was that bad, and Im careful with my turns! Come, now, this is a Yodarolla (Toyota Corolla) were talking about, not a GR(rrr) Yaris.So thats when I found out the tech uber-overinflated my tires. And this center was the cause of the problem, because I had not been to any other service center before the wobbling and drifting started. It all started after Steves 23 Jan. top off. MY error: not asking what was meant by TOPPED OFF PRESSURE on my service invoice. I trusted the Jan. tech to inflate to the TALI PSI of 35PSI front/33PSI rear...but I guess he doesnt read.Marco from the service desk on 13 Mar. 2020 didnt have record of that inflated visit in its system. Gee, isnt THAT funny, because *I* have record of it, as does Toyota corporate. I also have record of a new Toyota tire coupon which is, surprisingly, available right now....Now this Marco rep had the tires UNDERinflated and then told me their pressure was corrected, but wrote in the invoice it was at my request. False: He just did that and tried to paper otherwise to cover his tracks. The problem is, (1) the tires are now UNDERinflated and (2) the variance in front vs rear pressures wasnt followed. The 2020 Rolla has nonuniform tire PSIs for a reason, and the rear, while better, still doesnt handle right because its PSI is supposed to be lower than the heavier front. Moral of the story: Dont trust this service dept.