One star, only because there is no ZERO star option.Stayed home from work all afternoon, as I was told the driver would arrive between 1100-1700. No call from RL Carriers in that window. I finally called them at 1800, only to find (after 15 minutes on hold) the driver had returned to the terminal and did not complete the delivery because he ran out of time.No solutions offered by the person on the phone. No expected delivery date. No regard for my time they wasted. No customer service. Only after telling the representative this was unacceptable did he offer to see if the terminal had a time blocked to reschedule the delivery. They did not. The only thing the representative could offer was that the terminal might call me in the morning to reschedule for some unknown future date. The only positive thing was that the representative was polite.During the time I was on hold, I had a chance to review the online ratings on Google and other platforms. Wow... Lots of one star reviews that sound exactly like mine. One of the few five stars appears to be from a newly hired employee? So, were resorting to having our employees leave positive ratings in order to soften the impact of poor customer service ratings? How disappointing. Gone are the days of good customer service and pride in ones work.If youre looking for a freight company, this is NOT the one I would recommend.Pro # I746300934

Yeap. Would you like your 1400$ washer dryer left laying like this? Never hire this company! They not only refused to put the washer dryer in the house where it goes!: “can’t come inside” “don’t have an appliance dolly” also refused to open the cardboard box to let me view my item before leaving. Driver said couldn’t bring it in related to “litigation?” (Yea I’ll bet they got plenty “litigation!!) And left their debris and wood pallets in the road in front of my house. I called the company to tell them to come back for the junk they left behind, and how bad their delivery went. and they told me “no they’re yours” (pallets and trash). Was trying to save just under $100! by not ordering from Lowe’s or Home Depot. Now I’ll had have to hire someone to lift my laundry and put it where it goes! and pick up wood pallets from the road. Would you want your senior or disabled family to be treated like this??? No!!!Walmart/3rd party anyone else thinking about hiring these Bholes, take notice

The employees there were very friendly and informative with a great attitude, all in all great experience.

Picked up and was in and out very fast. Josh was a really nice guy and sat the item on my trailer with ease being cautious of my trailer. Good guys

Our bedroom set arrived irreparably damaged. We are now having to go through the frustrating process of getting a refund and having it all shipped back to the seller. On top of that, R&L has been extremely rude to my husband throughout this process. This company is incompetent and irresponsible.

If they had less than one star. I’d give that. Worst delivery experience ever: wont repeat. Thought I was saving a little money by not ordering from HD or Lowe’s. But now that I will have to hire someone else to bring by laundry center washer dryer inside, and hook it up, I lost any savings Ithought I’d get, and the driver dumped the wrap debris and wood pallets in the road in front of my house and left them the cardboard box was never removed: he refused to do that, so could not even view the appliance before he ran off leaving his mess behind Told me he had no appliance dolly, wasn’t allowed to come inside.., Of Hell No!!!

Its my future jib

Good people, good service

Great lift gate service.

Good.