My experience with Tier One / Jacob was fabulous! I am not a tech person and the assistance I received not only solved my problem but was presented in a thoughtful and easy to follow manner. The problem was resolved quickly and easily.

Ive been using outsourced IT firms for 25 years and Tier One is the only firm where the entire team is first rate. Usually, a firm has one strong person or two and thats it. Tier one has a deep bench of knowledgeable people that are all eager to help. They are also exceptionally pro-active on security issues which helps me sleep at night and is much appreciated. Great group.

I had a great experience with Tier One, specifically Andrew. He was friendly, helpful, and prompt with assisting me with my issues.I received a follow up to make sure my issue was fixed, and when I had another issue a week later, Andrew remembered me and was able to quickly fix the problem. Ive always had great service with Tier One and would recommend them.

Randy was super helpful with my many questions I had as a new employee at SVDP trying to get myself access to shared documents! He solved my problem and gave me a couple other helpful tips for getting started.

Great service and always quick turnaround. Josh and Tierone always get the job done.

My experience with these guys, especially Randy, has been amazing. Theyre always quick to respond, professional and they resolve whatever issue you may be having.

Tier One is fantastic. All of the employees are very knowledgeable and go above and beyond for their clients.

Tier One is a wonderful team to work with. They are very friendly, knowledgeable and professional and its a pleasure to work with this company.

Ive known David Shaffer for over 25 years and can personally attest to his integrity and passion for Customer Service. Ive benefited firsthand from his commitment to go well above and beyond including traveling over an hour on a weekend to help restore critical service. I highly recommend David Shaffer and Tier One Technology for your IT consulting needs.

Weve been with Tier One for just over two months. In that short period of time, weve migrated to Office 365 from Exchange Server, upgraded from Windows 7 to 10 across the company, and made important changes to our server. The process was a great success and the communication, responsiveness, and execution couldnt have been better.

I couldnt be happier with the services of Tier One Technology Partners. They are wonderful to work with, have exceptional expertise, and their client first service is top-notch. I would not hesitate recommending them.

I have worked with Tier One Technology Partners for many years and their staff is extremely knowledgeable and are experts in their field. Customer service is superior and a mission-driven priority from the top down. I would highly recommend them to anyone looking for technology or cybersecurity services.

Great company to work with! The company has a deep technical staff that are experts in their industry! I highly recommend working with Tier One Technology Partners.

Tier One Technology Partners has an outstanding reputation in the Baltimore Metro not only because they are highly skilled; capable of helping you with your Managed Services, Business IT, Consulting, Cyber Security, and Cloud needs - but because their leadership focuses on doing right by their clients.Gain time back in your day by letting Tier One handle your IT needs, and get piece of mind knowing youll have the right partner to build with.

Our practice has been a client of David Shaffer and Tier One for over 20 years. They are the model for customer service. Friendly and knowledgeable techs along with professional and timely solutions to any problems we may incur. We would highly recommend them!

Great company to work for that has a great team of engineers that provide top notch customer service to all clients big or small.

If youve ever thought to yourself, does anyone care about customer service anymore? you owe it to yourself to check out Tier One. Ive counted on them for more than a decade and they have never missed a beat.