Do NOT waste your time here. Salesman conned me into giving their Internet a shot after I told them no I didn’t want it repeatedly. Said I could try it and easily return it if I didn’t want it.Biggest lie, it took me an hour on the phone to tell them to cancel my service & when I tried to drop off the router at this store they told me I had to wait an hour just to drop the equipment off & they have the audacity to be charging me when the salesman told me I could return it for no charge.I tried to contact the salesman but of course he can’t be bothered to reply now that I’m having issues with them

Frustrated with getting good tech support? Call Spectrum and ask them to send out Field Technician Chester. He is not only tech-savvy, but he was very polite and helpful answering my TV and phone questions. He solved every tech issue plaguing our new non-functioning TV set and non-functioning land-line phone that wed been struggling with for five weeks!!

MAKE SURE YOU CHECK YOUR BANK ACCOUNTTHEY WILL CHARGE YOU EXTRA FOR THINGS YOU NEVER ASKED FOR, THEY WILL ADD ON THINGS THAT YOU NEVER ASKED FOR.SPECTRUM SCAMMED ME AND I WILL MAKE SURE ALL FAMILY AND FRIENDS WILL CANCEL THERE SERVICE. SPECTRUM, YOU MADE IT A NIGHTMARE AND I DON’T APPRECIATE IT.

Spectrum’s internet service is very unstable, I recommend AT&T fiber or Google Fiber. I regret having Spectrum and I will avoid them as much as possible. They dont care about customer experience and be aware of their promotion price. When you cancel Spectrum, make sure you cancel at the end of the billing period, because Spectrum will continue charge you the remaining time even though you did not use their service, they claim they are “ monthly subscription” company, and they do not pro rate. 👎👎👎👎👎

Everything was ready to pick up and quick to check out. Very quick and streamlined

Hard to find parking because it is so busy. You are able to park down the hill in the box store. Only one handicap parking spot. And expect a long line when inside. Otherwise, the help is nice and friendly.

First of all they are closed on Thursdays. That’s a week day??? I can see if it was closed on a MondaySecond They show you can make an appointment.Well when you try that they state no appointments available. I tried just for fun and went into the next month. No appointments availableSpectrum needs to get there act together.Many people showed up when I was there and one guy walked 13 miles to get there and find the store closed. I took him home.Customers need to be taken care of.The pricing Spectrum is changing for services is outrageous for what they provide.I was a customer way before Time Warner and I finally said enough.

Here’s your install and good luck getting any help from anybody. Hope you like waiting on hold.This installers name is Alaa.

Super busy with almost an hour wait. The staff was incredibly helpful and friendly. They added me to my fathers account since hes disabled. Made it thru the process very quickly.

The employees there were very rude, they have no respect. One of them just shut down the door on my face without even say sorry. I do not recommend going to that store ever.

Wow!!! So busy. They did the best they could. It was just too busy. Still very nice and professional.

They were very busy but it went much more smoothly than I expected. Overall, as good as possible, under the circumstances.

6 counters and 2 people working with 20+ people queued. Nothing streamlined. More than 10 of us waiting for a 2 minute modem swap behind people taking 45 minutes plus to learn how to use a cell phone.

Spectrum is a wonderful internet service. Easy to set up and works amazing! We went in today and canceled our service because we are moving. Michael was a huge help and super friendly! awesome service! If i could give more stars i would.

This is a review of Spectrum as a service not this store. If I can rate Spectrum a 0 star then it is a 0 star. It is the worst internet service provider I ever had in the past 10 years comparing with AT&T and Comcast. People complain about Comcast but Spectrum is way worse. The actual internet speed you get varies dramatically to what you paid for, the price kept going up over the past couple of years, and the company showed no interest in retaining customers. I am so happy that I switched to other provider and can return the equipment to this store. If you have a choice, dont choose Spectrum, it is awful.

You currently can not book an appointment here even though there is an option to do so on their website. All the slots are always showing not available. You will have to walk in even to just exchange equipment and it will be a brutal wait time.

Long wait times even when scheduling ahead. Spent MONTHS trying to upgrade early and went to several stores throughout KC and the stores (including this one) would argue it is an issue that requires calling 611 and 611 would say go back to the store we cant resolve early upgrade issues. This went on and on. I finally had enough after 3 months of the issue and ported out to AT&T. It was the best thing I ever did.Folks, the mobile solution is cheaper but it sure seems to be you get what you pay for applies here. Especially for the folks that like to upgrade yearly... Avoid.

This place was a joke. I came in to return a modem and added my name to the que. I was number 23. 15 minutes later, I was number 20. A CUSTOMER approached me who had already been there for a half hour and told me that, instead of returning THIER equipment to THIER store, they were redirecting people to the UPS store three stores down to MAIL it to them.Ridiculous.

Was a long wait, when called to say was coming no one said should have made a reservation. Only 2 people working service. The employees were polite and kind. Not advance notice they had moved, place has little parking and just too small.

They do not have customer service people and when leaving to me felt like a hehe not caring if I got taken care of or not. Google fiber with one app only 135 +tax and Im paying these rude associates 190 hhmm here we come google fiber

I got very good service, but the wait time was really long, and there were not enough places to sit while waiting.It is a new shop so maybe there are still things to do.

Just came in to pick up a modem and router. Had a long line in front of me but they went through it very quickly and I ended up not having to wait for very long.

I should have listened to the Spectrum technician who came to our home and said Spectrum sales representatives often lie to customers to increase their commissions. I called Spectrum to compare Spectrum streaming costs to TV costs. The sales representative quoted an Internet and combined TV cost that was $111. She added we could have free Apple TV service for one year.Boxes of Spectrum equipment arrived the next day including equipment for services I DID NOT request including a landline phone device and Apple TV device - for $156/month (before taxes) and $180 for the Apple TV device. I spent 3 hours on the phone trying to cancel the TV service - and Im stuck with a $180 Apple device I did not want. Spectrum representatives suggested I sell it on Facebook Marketplace. I am checking out other Internet services so I can break with Spectrum and their dishonest practices permanently

We received prompt, courteous service by a very friendly and helpful representative!He took time and corrected an access issue with my wifes phone.

Pleasant folks to upgrade a phone. Unable to help with any repairs or other issues

Customer service is cool, but the wait shouldnt be long considering they have more then enough people 🙄

Stood in line for 45m, I’d suggest going in the morning.once I received help it took no longer than five minutes. They need a more efficient process for pickups and drop offs

Spectrum is the mainstream or most recognized cable and internet provider in Kansas City. I learned a hard lesson I would like to pass on to others; that of the billing cycle. Well, after 10 yrs in KC living in an apartment, we found a nice house a few hrs away and decided to move. My apartment lease was to expire 8/31. I called on 7/20 to advise I would be moving and attempted to arrange a shut off date in which I was advised they dont do shut off dates, just bring in the equipmemt when I move. I had my apartment final walkthru on Sept 1. And after that I took the box and dropped it off before heading to our new place a few hrs away. Well, while they didnt mention it at dropff, since I didnt turn in the equipment before august 26th, I ended up getting billed for another month and THEY DO NOT PRORATE! So 5 days turned into a whole month for billing so BE AWARE! What upset me the most was I called on July 20 to talk about it and nowhere did they tell me to turn it in before such and such date so therefore I feel I kinda got scammed since I did call to ask more than a month ahead of time, while their response was semi-non-chalant like ok just turn it in when youre done! But theres more to it than that! I called to talk to them about it and they kept telling me that my bill has my billing cycle and I should have known that way. Meh. After talking to a second person, they were able to give me a small reduction which is better than nothing.

Takes appointments, friendly, helpful and efficient staff!

Customer service pleased me. The prices are satisfactory. I left Google for spectrum

Very fast service. Leslie could tell I was an informed consumer and wanted to be in and out. She was quick and efficient, thank you. I was also welcomed by a friendly face when entering the store and that same associate held the door when we left. Good experience.

They no longer can add promotional discounts or lower prices in the store, so dont waste your time if looking for lower bills.

Team has always been very helpful each time I go in. No issues.

Was there to pay my cable bill, employee helped at the payment kiosk, in an out no problems.

Terrible people they don’t know how to get work done. Supervisor is useless, he sleeps almost half of the time in the back….

Love full of people, with 2 workers. Ended up leaving

I use their internet connection. Today was the first time in two years ive had any sort of outage and my internet is always responsive to my needs. Good job 👏

Great service but had to wait a long time

Great experience in store. The employee who helped me was very kind. The store itself was clean and open. So far my experience has been great!

Went to Spectrum store in Overland Park Kansas today. They had mailed me new sims cards to transfer our service from another carrier and I was afraid I would lose my contacts if I did it. The rep was very professional and did this service in a timely manner. Kudos to them

They raise my rates every 6 months!!!! be careful of the rates they sign you up for

It was very busy and for the first 10 minutes of my visit only 2 customer service agents were helping customers. Eventually, the manager added 2 additional agents.

I dont have enough time to explain all the poor treatment, greed and non-willingness to help a 20+ year customer. Im so done w/them, their treatment and their services (or lack thereof I should say). The WORST customer service I have ever experienced... and thats saying alot! 👎

Spectrum is pretty shady. I just quit and there is no refund of the unused month. More RReasons I left are below.Too expensive. Cost rose from $30/mo five years ago with TimeWarner to $75/mo now with Spectrum. This frog is jumping before the water boils. No increase in speed or change in service.VOIP service (not Spectrum) had one way audio on their network but works fine on other networks. Trying to push people to their VOIP?Never credits for out of service days. Was out of service for two days in March, should have been $2.42 per day, but nothing. There have been others.Called too often to upsell. Shouldnt them being told I only watch TV over the antenna 20 times be enough to stop?Karma will catch them soon. New competition is coming from Verizon, T-Mobile and Starlink. I wish them little luck.

I went there after a couple of snow record breaking cold day. the line was a little longer than usual. the staffs were very friendly and knowledgeable. I got 5 mins very good service after 20 plus mins waiting.

Actual employee was helpful but the store is understaffed with close to an hour wait to drop off equipment and theres only like 6 parking spots total.

This location don’t deserve even 1 STAR

Very disappointed it the service at the 119th location. I came in for a simple sd card change and switching phone numbers over and they cant seem to help me and they dont seem to care. They dont even have a manager or a supervisor here.

I have been a customer for over 8 years and you are not even willing to cut a break and keep my internet the same price. Horrible customer service. I am sure my extra $120 a year is going to make or break you. I will be ending service on the last day of my next billing cycle.

The hours listed online are not correct. They have temporary hours and closed some days.

Waited 45 minutes to exchange broken remote only to be told there was basket by the front door to drop off the old remote and pickup a new one

My elderly parents were told to return their equipment to this location and after they sat there for 20 mins watching people come and go getting helped someone finally told them to go to UPS down the street. these people need to get it together

Thank God I moved, what a joke putting this store in this small area with a little parking area, long lines etc. Drop them.

Dont have to spend a life-time waiting in line. And my order was right.

After many years of internet going out multiple times per day and not having wifi throughout our relatively small house I pulled the plug on Spectrum. I was tired of them saying there was nothing wrong. I added google fiber, as it is new to my area, and not only is it less expensive it has not dropped connection once and our entire house connects and streams great. To top it off when i returned all the equipment to Spectrum i was 2 days past the start of my bill cycle and was informed they no longer pro rate service and i had to pay for the entire month. Very glad to be done with this joke of a company!!!

Very poor customer service. Was told have to contact customer service via phone.

Cant get ahold of anybody at the store they always put you through the 1888 number

Long wait, not very helpful slow employees who are not interested in customers.

Nice new store

The people were really helpful and nice. I just paid my bill since I was there. She couldnt help me with what I needed but I didnt think she could. Very nice and professional.

Totally on it.. It is always awesome when an adult is in the room!

HorribleThey basically embezzle the customer in EVERY way allowing others to make unauthorized changes to your accounts then charging equipment fees on discounted accounts for complete bill amount. Then are extremely rude about it.

Internet disconnection happener 5 - 6 times per day, so I changed to Google Fiber, and it is working perfect. When I returned Spectrum modem, a internet service plan still remained 3 weeks. No refund for the remaining period. Be careful and count well when you have a plan to cancel a service. I dont recommend Spectrum internet service.

Understaffed, equipment out of stock, possibly the worst parking lot ever

As always customer service great. The person that helped me was courteous and informative.

Very nice new store and extremely kind helpful staff

Turned in old equipment. Spectrum could not provide consistent signals and the equipment was poor quality ( a Spectrum tech told me how they recycle and repair cheap equipment to keep costs dow). This also enabled us to clean up some unsightly wires and save over 30% on our monthly cable bill.

Michael Smith helped me so much today, he has great customer service!

Staff was friendly and helpful.

Lousy service. Hum drum. Makes me so all the work. Customer service in reverse! Glad I switched to AT&T and I never thought Id say that!

Very slow,disorganized,staff not very friendly.While I understand that we all need a break one of the workers stopped in the middle of customer service to get a cup of coffee...really.

Very friendly and helpful

Dee was very knowledgeable and helped me get setup for Spectrum Internet service.

My technician was scheduled to fix my internet between 5-6pm today and never showed and then rescheduled my appointment to next Friday without my knowledge and I had to call in to find out. What kind of company does that?

They are doing a great job managing the number if people in the store, ensuring everyone is wearing a mask and social distancing. I appreciate the effort.

The main issue I have with Spectrum, is the equipment. Old equipment is returned, gets refurbished, and goes back in the supply chain. The problem is that the refurbishing doesnt usually fix why the item was returned. Im on my third DVR from Spectrum, this year and just waiting for this one to have a problem. When it does, Ill return it and get another piece of junk from Spectrum.

Literally I was there for 3 mins and my works done. Probably no que.. I would really appreciate that thier precautions are good. They open door for you..

Excellent service!!! Both of the gentlemen working tonight had exceptional patience for a customer who wouldn’t let up/was being very rude from 7:50-8:10 after close. They got what i needed done kindly and quickly.

Fast service

They had a staff today that worked so hard!

The store visit was great. Had to get a new modem due to an internet upgrade. I was in and out in less than 5 minutes. Thank you for the great service!

Hi the manager at spectrum in overland park is SO AWESOME!! REALLY NICE AND TRUE PROBLEM SOLVER!! great TEACHER FOR THE REST!! says it REAL! WE NEED MORE OF THIS! 🤗🤗😁😁

Easy in and out. Good service at the store.

I personally hate the lousy service that Spectrum has provided my roommates and I. We have only stayed with them because they are all that is offered. We pay for 400mbs and receive 250mbs. And everytime I call about our service they send a tech out who tells me. Your problem is that you are not using a spectrum router... I have a degree in networking. If it was my router Id have fixed it. I wish I could get the last 2 years of my service money back. I find spectrum to be the worst internet service provider on the market. Your better off getting Dial up.

Great customer service

All I did was cancel cable as I moved

I had an appointment, no one else was there so I got right in. Only took a few minutes to pick up my order. The only drawback was that I had some questions and I forgot to ask them because they didnt ask if I had any. That is partly on me, so I wont mark down a full star.

Terrible service and such a rip off! Screwed up the cables and WiFi when they were setting it up and left us with no WiFi for a week. Not only did they schedule to fix the problem a week later, but they also demanded to be paid in full for fixing the problem that they made. They also rescheduled the day they promised they were going to arrive. This is unbelievable. I would not be surprised if they created the problem intentionally to later be paid to fix it. Customer service was also terrible. Would not recommend and will not be going back to Spectrum.

Cutting the cord....with them for years. They reward new customers and raise prices for old customers

Long lines, but helpful and friendly staff.

Nice enough people but not enough info to get the equipment installed.

Not very productive.Could not return equipment.Whats up with that??

No issues

Pretty Terrible. I switched to Gogle fiber, which is faster and cheaper after all the hidden fees. Spectrum has some pretty good introductory rates, but... once you start using them they use your information to spam you with emails (normal), mail disguised as bills or that says important information or something similar when its really more advertisements, and if that werent bad enough they also call you multiple times with upsell offers. They harass you. Then there are fees that dont make sense, like I had a credit card expire and I got a new one so they charged me 100% my monthly rate as a fee because the autopay went to my old card. I wasnt late on the bill and changed it before the bill was actually due, just because it was an expired card so it was denied that I was charged. Then as a cherry on top when I went to cancel there is no option on the website, you have to call them and explain why you dont want their service anymore. When I told them why the guy on the phone tried to normalize their business practices and tell me everyone does that. When I still said I wanted to cancel I was talked down on the rest of the call. Service is good. Business practices are unacceptable.

Matthew and Dee are great customer service Representatives.

A very friendly service representative named Joe helped me with multiple new phone problems.

Quick and courteous.

Very Covid concious

Excellent fast service!

Rushed, staff barely talked and when she did, it was rude and short. Returned my router and equipment