I am not sure why but I couldnt access the network drives. Brian got on and gained access with just one click. All I needed was the person with the touch to fix it for me. Thanks for your help.

Andrew did a great job. Hes always fast with a solution and friendly. He is a valuable asset to your company and customers

ISG Technology is the company you want for all you IT needs. They are quick to respond and very easy to work with. They resolve issues very quickly and thats what we need, a company that really does care and gets the job done right the first time.

Just love the people that work here, they are very professional, and they know how to resolve our it issues quickly.Andrew, Jerry and Brian are wonderful to work with.

I emailed ISGs tech support, which creates a ticket automatically. and within 30 minutes someone gave me a call. I couldnt answer, so they left a voicemail and before I realized what time it was, it was already after 5pm. The same person called me shortly after 8am the next day and within 15 minutes we got all our network printer issues resolved. Awesome help as always!

THE QUICK AND TIMELY RESPONSE FROM THE ISG STAFF MAKES DOWNTIME A NON FACTOR. THANKS FOR THE HELP AS ALWAYS, THE STAFF AT ISG ARE ALWAYS PROFESSIONAL AND QUICK WITH VALID SOLUTIONS.

Andrew was awesome. Very helpful. Checking multiple areas that could have been causing the problem. Showing me and pointing out how to correct the problem in the future in a graceful non-condescending manner.

Got every thing fixed and working smoothly in quick fashion

You guys always save me from the mountains of gotchas in the world of MicroSoft! THANK YOU!

Jerry always makes sure things are handled right away and even goes above by making sure things I didnt think of are looked at, verified and corrected if needed. Always a reassurance to hear Jerry on the other end....you know things will be done quickly and correctly! Thanks, Jerry!

Very prompt and fixed issue quickly. Highly recommend.

They always get me up and running quickly. A+

Great company, never have any issues. They go above and beyond to get your problems solved in a very timely manner. Thanks for everything guys!

Great experience they helped alot

ISG is great always friendly and fixes the problem fast.

Great group of engineers that work hard for their customers and Glen always provided a fantastic customer service experience. Hes the VEEAM guru and he always helps our Institution when we have backup issues. Senior Network Administrator - Central Methodist University.

ISG has provided our company incredible support. They have very knowledgeable experts in every field of technology. All projects that we contract them to help with are done efficiently and correct. One last thing I will mention is we really enjoy the engineers and staff we have met...great folks!

Jerry is a wonderful help with all my tech needs!

Awesome job again, Andrew had me up and running in no time, much appreciated. Great Job

They were able to fix my issue very quickly.

They were thorough in making sure that everything worked properly

Stephen was incredibly helpful and wasted no time getting to the root of the problem and resolving the issue. We are very happy with the service.

Very personable knowledgeable service. The help desk assistant was patient and enthusiastic to share information. She offered to stay with me on the call until I pick successful password and am able to get in. She also shared useful tips on various searches methods

Our company has used ISG for years and they always answer the phone cutting down time considerably. Will continue our relationship. Thanks, Greg

My two problems were either explained or resolved, and ISG staff were helpful and friendly

This turned out to be a bigger problem than first thought, but you stayed with it and got it fixed as quickly as possible. Thank you for coming to our rescue once again.

IGS Technology provides great computer and network support. Their staff are always responsive and professional. I always feel like they will stay with you until the issue is resolved or follow up later when they get an answer. I certainly would recommend them.

Will fixed me up real quick! He did a great job!

We use ISG for a service. Recently I needed information related to the service they provide in short order. Even though I had to go through their ticketing system as they are a vendor, they were able to provide the technical data in under 24 hours. My urgent need for this information wasnt in the scope of ISGs urgency, but they responded as if it were. I was able to provide the data for a high level meeting I had the next day.

ISG provides excellent support. When providing resolutions, they are timely, professional and consistent. They always follow-up with us and keep detailed records of the process. The ISG staff are awesome.

Very fast and very easy - for me!!!!

They have done a fantastic job. Very quick and know exactly what to do to get the problem solved. Thank you so much!!

Theres nothing to say about ISG except positive things. Support, knowledge, professionalism, pricing, options, all stellar. Everyone that I have dealt with has been nothing short of awesome...from over the phone to on-site...and I look forward to future interaction.Shout out to S.J. in Marketing ;-)

Brian got me up and going within less then one minute.

One Friday like today I got hacked...I freaked out and called ISG, my problem was solved within minutes, less than 10 min later I was back working without any problems. I like how fast and how knowledgeable ISG people are.Thank you

If you are a small business looking for a partner in IT to help manage your network, this is NOT the place for you no matter what they tell you. You will be ignored. They are not proactive about anything and if something breaks or your network goes down they blame you. They say if you had this plan or that maintenance agreement it would have never happened. When you say fine, give me a proposal for this maintenance agreement theyll blow you off for months. In our situation, it was May when I asked for it and I still didnt have it in December when we fired them and went with a true IT support company for managed services. In the process of finding our new provider, all FIVE companies we interviewed said ISG way oversold us on equipment for our small firm. They were stunned. One company said they sold us (and charged us a premium for) a corvette when all we needed was a Honda. Then they tried telling us it was time to replace it all after a few years, at our expense of course. None of the 5 companies we interviewed agreed with them. Now we use The Purple Guys where you can log support calls over the phone, through email or with their widget and they actually respond!! And quickly!! No more waiting 2 or 4 or 8 hours when our network is down because were looking for available resources which was always the excuse with ISG. The second runner up in our search was Complete Technology. Meet with these companies first and get a glimpse of what true managed services means.

Our business system has a bad habit of not being available when we start in the morning. Recently it happened again and nothing works. We cant create work orders, techs cant clock on jobs, etc. I emailed the HelpDesk and within 5 minutes was contacted by the ISG rep who found the issue and fixed it. Quick response that minimized our downtime and got us back to work. Well done and thank you!

ISG has a great team and its been a pleasure to work with them!

Your Last Ticket Title: ScannerI always work with Brian and hes is awesome!! Thanks for helping this non techy friend out!

They were helpful, speedy, and friendly!

Great Company. Always very knowledgeable and very quick to get back with you.

Always solve my issues in a very timely manner. Lots of follow up to ensure the problem is resolved. I dig them.

We utilize ISG managed services for our networking and their talent has been nothing short of exceptional. Their network engineers are highly knowledgeable and are dedicated to helping in any way they can.

Very prompt service and resolved issue quickly.

Stephen was a great help!

Real easy to work with. Very timely in their responsiveness.

ISGs staff has always been attentive and knowledgeable when it comes to our IT needs. We partner with ISG because they provide the best quality service and always have a solution that fits our style and requirements for our business environment. I know ISG will always be there for us whether it’s an upcoming project or an issue that need’s to be fixed.

ISG manages our IT department and is very knowledgeable about solving any IT problems we may be facing. Every time I have needed something a friendly technician always helps out or directs me to someone who can. I highly recommend ISG for all your technology needs!

Got my docking station ASAP! Thanks!

Very timely in IT support

Quick service and great communication as usual! Thank you!

I had multiple issues and Jerry took care of me at my remote location

ISG does a great job with support and projects. Thank you for your help with a recent issue.

Cole is our companys go-to engineer, who handles any request we throw him. Our IT staff is limited to one, and utilizing ISG removed the mundane and allowed her to work on the true business challenges that really matter!

They are always friendly and get in touch with you in a timely manner when you submit an IT issue that needs addressed!

ISG is great to work with always resolve my issues quickly I am very glad we have them as our IT backup!!

Great group of people that help us with all of our backup, hardware, and help desk needs.

Great working with James Sprinkle.

They are great! Always so helpful. Friendly staff.

Prompt quick service. Thank you for the continued support here in KC!

Quick to fix problems and easy to deal with

Very friendly staff; easy to work with!

My go-to vendor for issues with our IT systems. They help with our Cisco phones, Meraki equipment, and general planning in other areas.

Fast, friendly service.

Always responsive and helpful with all IT problems

Great service!

Cannot even rate the experience. They never bothered to return our phone calls.

These guys rock!